This is a very hard company to rate. My best advice for the consumer is to just go into the local…read morebranch next to Chuck-E-Cheese near Independence Center. Phone calls will usually get you nowhere. My wife has literally broken down in tears of frustration talking to Comcast reps on the phone. I'd rate Comcast's phone support half of a star. But if you go into the physical location it's a different story. They can easily find promotions that not even the Customer Retention department on the phone is willing to give out. Comcast's customer retention department is more than happy to turn off my service over the phone without an ounce of effort trying to keep me as a customer. But, every rep I've talked to in person in the Independence branch has been friendly and more than willing to help me get a good deal.

I did talk to a very nice young lady, but she couldn't do nothing for me it said I didn't have a…read morephone the one I was talking to her on, I've never in my life seen anything thing like this, someone is getting my money from Xfinity app got wifi to and it stays on but according to them I don't have a phone, that's just amazing,wish we had better choices in Independence so we can make our own mind if we want to deal with

Excellent customer service, patience, and kindness! I went into this store to cancel Internet at my…read moreold home in North Carolina but it's a complicated situation as my soon to be ex-husband is still living in that home. Marcus W. helped me and took care of my Spectrum needs with knowledge, professionalism, efficiency and excellent customer service as he went above and beyond for me in his efforts to resolve the situation. All the while, there were a few loud unnecessarily angry customers walking into the store that him and the team handled calmly and with patience. Marcus remained calm, kind, and efficient the entire time and I just really appreciated him today in the midst of the chaos of a big move, divorce and everything else going on in my life. Those small acts of kindness today really gave me hope and brought light to a difficult season. Give that man a raise. Thank you Marcus!

They do not greet people who come into the store and left an elderly woman waiting without help…read moreuntil I walked into the store and asked if she was in line. They don't acknowledge that you're there and are not very helpful other than this black lady who stopped helping a customer to make us feel noticed.

NO waiting to be helped, unlike other local Spectrum stores. Traded in a phone for my occasionally…read moreexasperating husband, and received exceptional help from the very patient and very knowledgable Aryonna.

Said they couldn't cancel my internet at the store so he gave me a phone number. Phone number…read moredidn't work so I looked up the correct one online. I called and they said that he COULD cancel in the store the guy just didn't want to. He also gave me that bad number. Luckily I had time today so I could do everything at the store even though the guy was bu llshitting me. All these companies are so scammy. Att, spectrum, etc all nasty. UPDATE: Be careful! I handed my all of my equipment to the male individual at this store and asked if he needed me to do anything else. He said no and I left. He told spectrum that I only handed in some of my equipment not all of it. Not only are they incapable of doing their jobs they are also thieves.

Was given a newer iPhone that needed to be set up. Store manager and others did an outstanding job,…read moreeven though it took some time dealing with issues beyond their control. They persisted, maintained a professional yet fun atmosphere, backed one another up and got everything working. As a retired person, nit as up to date on changing technology, the store representatives helped a great deal in making the transition to newer technology...which is not easy for us old geezers! But, they did it!

Spectrum cable is a big rip off. I spoke to a rep last month, reduced channels drastically and…read moreagreed that is certain amount would be the price going forward. One month later, the price increased again. GIVE ME A BREAK. Been a customer for 20 plus years, time to go. Bye to CUSTOMER NO SERVICE!!!!

DO NOT CALL THIS SHADY FAKE STORE. This man works out of his hotel and holds onto your TV for weeks…read moreso that he can keep the fake $50 deposit. He kept saying he was waiting for parts. He doesn't have a store to put parts in. He scratched up my screen because he had stacks of TV next to junk. DO NOT WASTE YOUR TIME.I tricked him into giving me his address when moon and I pulled up he asked were we there to buy a TV, he takes to use for parts and resell for his habits. I got my TV back but some have not. Didn't see the bad reviews on Google until late.

Here I am. 5 months since we dropped off our T.V. Last time I called, I was told I was being made…read morea "priority"......that was over a month ago. No communication from the shop. NOTHING! If they are too busy or can't fix it, JUST TELL US! This is only the second time we have had a need for TV repair. The first experience was awesome. We had a TV sitting around our house for 3 years. We took it in and before we even got home, they called and said it was fixed. This experience has been a whole different story. I have been in customer service pretty much my entire life. I understand things happen. I understand parts may be an issue to get right now. Just communicate with me is all I ask. I'm done with the empty promises.

I called Spectrum in May 2026 to stop service for my 88 yr old mother because she passed away…read more Spectrum said they did not "see her in their system".... so I had to block them from stealing any more money from my mother's bank account. Not sure how Spectrum got my moms credit card, but yep, the next month, I had to cancel my now deceased mothers credit card to keep Spectrum from stealing. Spectrum won't give an email address for a paper trail to prove I canceled service. Now today I get a THREATENING LETTER & bill for June and July. DO NOT USE SPECTRUM--- they will NOT allow you to stop service EVER... not even when you DIE!!! I don't have time to grieve my mom because of companies like Spectrum that make this a full time job dealing with this crap.

This company does not honor their price quotes, raised my price by 40% and did away with auto pay…read morediscount. They had quoted a price increase of $5 but went up $20.

very poor company . I only had internet for 6 months . I paid every month and after 6 months they…read moreshut it off after me paying $75 . Was suppose to have been $40 a month . They said I owed $138 even after paying the $75 and though I paid $45 the first month . $50 the second month, $60 the 3rd and $65 the 4th . $75 for the 5th and 6th . I called to see what was going on with my account and they literally tried Making me pay what I didn't owe just to look at my account . Then I told them to cancel it and then they started leaving me super rude messages . I still have it also . Called to compain about them calling me like that and got told I was just a spammer . avoid this company at all cost .

Bait and Switch Fraud. DirectTV Collections department particularly Juan Employee Jose/Juan Ref#…read morePPN7V54 are downright thieves. I was offered via email a 70% of past balance to restore at no charge right when I was negotiating cancellation as a 14 year customer, 3 states, installation on four residences (dish/hardware) I immediately called in to take advantage and work things out with Direct TV to continue our long term relationship, paid the amount of balance due to bring balance to 0 per the promotional terms, have an emailed receipt (the email immediately following the deal email in my inbox) Happy call, service will be restored, differences settled right? WRONG. They never implemented deal, wouldn't refund my payment to get deal which was substantial income for my family, indicated cancellation status being negotiated DQed me from deal despite being emailed the deal AFTER negotiating cancellation, AFTER rep on phone still offered and indicated he implemented deal when he took my payment (same day). Determined, Collections Dept. is same Dept that promoted and emailed the deal who took deal away so after four hours on 8 different I8Something numbers I was actually insulted by their collections supervisor referenced above telling me we got you, you should pay your bills!!! I plan to take that call I recorded and the fradulent bait email to the KS Attorney General to look into Direct TV tactics as illegal by violating an in writing (email) and verbal (rep I paid to implement email deal) agreement, and turning it into a vicious, and dishonest "promotion" to simply collect 30-50% balances before cancelation offering false hope of reconciliation of a 14 year, 3 state, install AT+T and DIRECT TV equipment onto homes to be "move in ready" for future customers and told him to screw off and pay my bills. SCANDALOUS!!! AT&T payreq.all.r.1276345724@emaildl.att-mail.com Tue, Jan 16, 10:08AM (7 days ago) to me myAT&T Account | Support AT&T Globe Get 70% off your past due balance* (see below for more details) For account number ending in: 9952 We get it. We all fall behind on our bills from time to time. Let's get you back to enjoying your favorites. Here's how we can help: Provide 70% off your past due balance (*up to $250) when you pay the remaining balance on your account Credit any fees to restore your service Offer ends 01/29/2024. Call us at 800.288.2020. It's as simple as that. Thanks for choosing us, AT&T LODT170-CPAY-U017EH Contact Us att.com/pay AT&T Support - quick & easy support is available 24/7. Online Information Auto Pay Paperless Billing Update your email address Protect yourself from fraudulent emails Contact Us PLEASE DO NOT REPLY TO THIS MESSAGE All replies are automatically deleted. For questions regarding this message, refer to the contact information listed above. ©2024 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Privacy Policy Legal Policy Center myAT&T Your AT&T Payment Processed Hi ERIC, Thank you for your payment. Your payment has been successfully processed and will be applied to your account. Below you will find the transaction information regarding your payment along with your current service and account information. Service type: AT&T AT&T account ending in: 9952 Confirmation: 7ZX7CSR1Y05HYDK Payment date: 01/16/2024 Amount: Sign in and manage your billing and payment information. Sign in We value your business and look forward to serving you! Thanks for choosing us, AT&T Payment Terms & Conditions Popular support topics Optimize your internet speed Set up a mobile hotspot Block robocalls and other unwanted calls Paperless billing Go Paperless Reduce clutter with online billing. Automatic Payments Set up AutoPay Save time and pay your bill automatically! Understand your bill Understand your bill Get info about your bill and payment options. Sign-in myAT&T Account | AT&T Support | Contact us TTY and relay services available facebook twitter Please do not reply to this message. All replies are automatically deleted. For questions regarding this message, refer to the contact information listed above. ©2024 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, and DIRECTV are registered trademarks of AT&T intellectual property and/or AT&T affiliated companies. All other marks are the property of their respective owners. AT&T Privacy Policy DIRECTV Privacy Policy att globe CPAY_D004EH

Direct TV is a terrible company. They almost doubled my bill in 1 month. When I called in to try…read moreand get them to lower the bill. Nope they wouldn't. So I switched to another carrier. Called them next day and to cancel and They ballistic and got mad that after 17 years I was leaving. They demanded I return their equipment to UPS store within a week. Now they want me to pay the entire Months bill when I only used 4 days of the higher billed month. They are a terrible company to to use for TV service. I'm going spend free time posting our bad experiences.

ABSOLUTELY TERRIBLE. Would not recommend this to my worst enemy. Fast internet and tv? More like…read moremake a fast trip to the phone to ask for a refund. The Wi-fi service was slow when we first got it installed, then after a while it was okay. The TV service on the other hand, sucks. They removed SO many channels and you had to "upgrade" to see the other channels. The only good things they have is the customer service, I'll give them that. (That's 2 stars).

My mother (at 96-years old) had a 25+ year account with Optimum…read more IMPORTANT: "Optimum" recently changed their name to "Sudden Link." They are the same company, so all the documented experiences below are valid for both companies. I returned to St. Joseph, MO (US) on sabatical from my 27-year long, full-time professorship in Europe to care for my mother as she is now in hospice. In addressing her finances, I found that her monthly fee for wifi + TV with Optimum was $301.oo -- EVERY MONTH! . We changed to United Fiber WHERE WE HAVE IDENTICAL SERVICE (including service for a wifi-equiped smart TV) for $28.30 per month. IMPORTANT: if you cancel Optimim one day past your billing cycle they STILL charge you the full monthly billing even AFTER they shut down your service. I.e.: We now must pay $301.oo for 2 days of ghastly service; they refuse to pro-rate billings). Additionally, the woman with whom I had to speak at Optimum in order to cancel the account (which took over two hours on the phone) argued with me, claiming that our monthly bill with United Fiber was too inexpensive and couldn't possibly be correct. When I suggested that she was mistaken, she spouted, "I am NEVER wrong!" (...wrong again). She was obstinant, insulant, and combative. The "b****" word is inappropriate, but in this instance, it is painfully correct. We ARE now paying $28.32 per month with United Fiber for identical service and everyone with United Fiber has been supportive, helpful, friendly, and they have NO set-up charges to run their fiber cables directly into your home. Optimum financially gouged an elderly woman--my mother--for years. Find ANY other provider, but given the limited options in St. Joseph, Misouri, I strongly suggest United Fiber.