What could improve? EVERYTHING. I've been a customer for 25+…read moreyears and their service has been getting steadily worse. Cable hasn't worked properly in 3 weeks and it's taken 3 weeks to get an appointment (which is OVER A WEEK AWAY) Their customer service does not care whatsoever about customers, theyre completely useless. And they broke a promise to me to have this repaired today. Would be 0 stars if tha were possible

Their customer service is the definition of crap! The actual service isn't bad but their call…read moreagents aren't useful for solving problems.

age where convenience is oft mistaken for quality, it is a rare and resplendent delight to…read moreencounter a service that evokes the golden grandeur of old-world grace whilst embracing the dignified precision of modern sophistication. Such was my experience with this esteemed cahrter, a venture so meticulously orchestrated, one might presume it governed by a royal hand itself. From the very moment my inquiry was received -- not with mere automation, but with the refined warmth of bespoke correspondence -- I discerned a service of distinguished breeding. The arrangement was as seamless as silk woven by celestial looms, with every detail attended to as though it were the crown jewel of the itinerary. The conveyance itself, whether by air, sea, or regal road (for I have partaken of all in various seasons), was nothing short of majestic. Appointments within were adorned with tasteful opulence: no vulgar show of wealth, but a quiet splendour that whispered of dynasties past. Staff comported themselves with the dignity of footmen trained at Windsor,

If there was a 0 star option, that is what Charter Communications in Kansas City would get from me…read more From terrible wifi service in the past, slow streaming even when my download speeds were "good". It would take days for a support technician to come out and fix whatever issue my router, etc. and the wifi and buffering never got better. That's what I decided to stop using Spectrum even though my brother has worked there for over 4 years. They allow their employees to have free wifi and other services. Which leads me to my 0 star. My brother is a disabled veteran, and for the past 6 months has struggled with mental illnering this time frame he had to use up all his vacation/personal time, which led to retaliation from his employers. NOTE: This facility has no Human Resource department. Two months ago, he was unable to go into the office due to health issues and got a note from the Veteran's office here in the metro. They then finally supplied him with the equipment to work from home. About two weeks later he was called into a netting and was suspended without pay. With inflation, poverty rising day by day, rent costs sky rocketing, and Charter/Spectrum Communications of Kansas City decided to suspend a disable veteran because he got Veteran Affairs involved because they were retaliating against his use of FMLA and PTO, which is illegal coming from a BSBA with a minor in Business Law. Do NOT work here. This company looks at their employees as numbers, other than human beings.

When it works service is great but they go down randomly once a week for several ours and live chat…read morecan't help you. Just moved here 2 weeks ago and it's been down twice for 4-5 hours each time. Once during Sunday afternoon and another Tuesday night. If you can get another Internet service I recommend doing that.

Friendly and fast service at rhe Warrensburg location and when calling for support. I have only had…read moreone experience that was related to the customer service number and an agent was too pushy trying to sell me a package after I repeatedly told her I couldn't afford it. Otherwise I can't complain Ap is helpful as well

WORSE follow up customer service I've EVER experienced!! Don't recommend them at all.read more

Spectrum separately bills cable TV and phone service, yet for a seasonal stop they do not separate…read more I could not temporarily stop cable TV without stopping outgoing phone calls; not good when my home alarm calls out on the phone line. To resolve that I discontinued my cable TV since it is unknown if the house will be occupied in the future or sold. There is no prorating the bill, I have to pay for the entire billing period. Next thing I know I receive a bill for three pieces of leased equipment I did not install, but apparently it is my responsibility to remove the equipment. Wish they would have I informed me on the call. They did not volunteer to send me a box or return shipping label; I had to ask. Then I learn if I want to retain phone service I need to keep the modem and return only two pieces of equipment. It became apparent to me, and I verified, they not only disconnected my Cable TV, but also my phone service. We got the phone service reinstated and I disconnected the router and cable TV box. Their name may have changed to Spectrum, but their service is still on par with Time Warner.

From the owner: We are committed to helping you find the right cable TV, Internet service, home phone, and security…read morepackages for your home automation needs nationwide. Our representatives will set you up with providers from Spectrum, Xfinity, DirecTV, Vivint, Vonage, and many others. Call us now to get started!

Josh proficiently resolved the zone fault code issues we've been dealing with on our older security…read moresystem for a long time. He is super knowledgeable and a great communicator. Definitely would use his services again and would not hesitate to recommend him to others!

I have an Arlo set up for my rental property(I do not recommend Arlo from my experience, but I…read morealready committed), and solar panels were not charging the cameras enough during the cold winter in Kansas City. Had Josh come over to give me an estimate for hardwiring 8 cameras(5 existing, 3 to install and hardwire), and he gave me a reasonable price for that labor. He was very professional, kind, communicative, hard working, knowledgeable, and did a great job on the hardwiring. He always kept me up to date with the progress and discussed any road blocks he came across, always gave me options for alternative solutions, gave me honest recommendations, and made sure I was 100% satisfied with his work. As an out of state investor, he gave me peace of mind to be able to monitor my investment from afar. Will be using him again for future properties and possibly my primary. Highly recommend!