An excellent experience! I stopped in on a Wednesday around noon. I walked in. I did not have an…read moreappointment. I had a watch that had stopped working and was wondering if they would be able to fix it. They were super friendly and fixed the watch less than five minutes! They even set it back to the correct time which was very thoughtful.

Phenomenal family business with the utmost care and concern for your sentimental and most beloved…read morejewelry. I came here with a couple of watches to be sized and have the batteries replaced, it was a simplistic request but met with the utmost professionalism and care. I won't go anywhere to have my watches serviced. Additionally the custom jewelry and gems in this place are otherworldly and unique. I can't wait to propose and have Hayman provide our rings.

Mavilo was a professional experience all the way through and I'm so glad a friend recommended them…read moreto me. My fiancée and I went together the first time so that she could get her ring size, and try on different diamond shapes to make sure she knew what she wanted. We were lucky enough to helped by Justine who was friendly and fun to work with but also professional and had the answers to all of our questions. After the first time, I coordinated with Justine to keep looking at diamonds and making the final decisions on the ring, and she helped me finalize the ring while I kept it a secret from my girlfriend so that I could surprise her. Justine was able to get a perfect champagne colored diamond from their supplier which she said were pretty hard to come by, and created a beautiful setting for the ring. They even created a wax mold of the setting before going ahead and building the real thing, so that I could see that and make sure all the specifications were what we wanted. Justine was available by text which made communicating discreetly much easier as well which I appreciated. Overall, this was such an amazing experience for a guy who was nervous about the whole process of buying a ring and keeping it a secret the whole time! Thank you to Justine and Mavilo for all the help and I will definitely be recommending Mavilo to all my friends who are in the market for a ring.

Amazing prices, Quality no one needs them. I promise you and you will be so happy. Go see Kim can…read moreonly go there by word-of-mouth.

Amazing and quick service. I got my platinum ring size down and got it back quickly. Definitely…read moreworth the money. Thanks again!

I've had a lot of good experiences at Franklin Jewelers. I had stones made into a gorgeous necklace…read morethat they designed for me that I love.

Thank you guys. Bracelet 14k 9mm 8"…read moreGreat quality, well done job Of course I will recommend this jewelery to everyone that need a beautiful bracelet chain or ring.

It has been a full year since I bought my chain from this company, and it has held up and is real…read more When you buy from a company online and when it comes to anything expensive, you get frightened over fraud, but not with this company. I decided to order a 7mm, and it was shipped fast after it was finally handmade. It was so much heavier than expected because I was used to my old chain. I will say I'm still happy to this day, and I would definitely repeat if I ever needed anything else.

I purchased a beautiful pair of stud earrings for my daughter's birthday. She loves them and they…read moreare of such nice quality! I would definitely purchase again!!

DO NOT GO HERE! Extremely disappointing experience…read more The ring we received looked nothing like the ring we ordered or the photos advertised online. Even more concerning, it was presented to us in person at the store and we were told it was correct and had passed quality control. We returned the ring within 6 business days because the differences were so obvious. Multiple staff members expressed disbelief at how far off the design was and apologized for the mistake. Brilliant Earth then sent the ring out to be remade. It came back wrong. They sent it back again. After nearly three months of delays and repeated assurances that it had passed quality checks, the ring still did not match what we ordered. To make matters worse, the showroom sample didn't even match the website photos, and the explanation we were given was that my smaller ring size changed the design (which is the craziest excuse I've ever heard for a known ring maker to have). If that is true, customers should be told before purchasing because the final product can look dramatically different from what is advertised. Throughout my entire engagement, I have not had the ring my fiancé purchased for me. Brilliant Earth has even suggested I may need a loaner ring for my wedding because the correct ring may not be ready in time. Despite returning the ring within five days and never receiving the correct product, Brilliant Earth now refuses a refund because more than 30 days have passed, even though they have had possession of the ring since we turned it in within the first 6 business days and have they had it the last three months attempting to fix it. We paid for a specific ring and never received it. The lack of accountability, repeated quality control failures, and refusal to provide a meaningful resolution have made this one of the worst customer service experiences I have ever had. They also expressed they would not be giving any monetary value as they rarely ever allow that.

I made an appointment online to view a very common watch. That watch was unavailable and staff…read moreseemed unbothered by it. They said they're a "luxe watch store" and seemed dismissive of the model I wanted. After telling me they had "600" versions of the one I wanted, they couldn't show me one without upselling me first. After they tried to upsell me and I said I needed more time to think the store employee said "You came in here to buy a watch now you have to check with your wife!?" . Very rude and unhelpful. Would not recommend if you're a casual watch fan on a very reasonable budget.

Went in to inquire about possibly selling a 60year old diamond engagement ring, they offered a…read moreinsultingly low offer on both rings that were looked at. They said the diamond was not that great or that big. The ring sits today with a $5500 valuation report and the diamond was a vs1 natural 1ct. This place is full of crooks and liars. They try their best to deceive you. 3 other local jewelers all offered reasonable offers on the rings. Thousands more than this place offered.

King Jewelers has truly earned a customer for life…read more When my husband and I first started ring shopping, we were upfront--we were just looking for pricing. Despite that, the team at King Jewelers welcomed us with kindness and zero pressure. They took the time to walk us through different diamond options, gave us honest and transparent quotes, and even sketched out a custom design based on exactly what I had envisioned. We left feeling informed, not pressured--something that's incredibly rare in the world of jewelry shopping. Shortly after, we visited my husband's family jeweler and had a completely different experience. The owners felt more like car salesmen--aggressive and pushy--and even with their so-called "friends and family" discount, the prices were identical to what we were quoted at King. I left that appointment in tears and told my husband right then: I was sold on King Jewelers. Months later, when we were finally ready to move forward, we went back--and to my surprise, they still had the original sketch on file. I had diamonds my father gave me when I was younger, and King Jewelers repurposed them into a completely custom ring. It was finished in under two weeks, and the craftsmanship is outstanding. Even better, with the leftover diamonds, Gabriel designed a beautiful necklace for me, and I had matching earrings made to wear on our wedding day. His skill is unmatched, and beyond that, he is genuinely kind and passionate about his work. You can tell he truly cares about every piece he touches and every customer who walks through the door. King Jewelers isn't just a jewelry store--it's a place where your most meaningful moments are treated with the care and respect they deserve. I will be going back to Gabriel and King Jewelers for the rest of my life.

Despite what 1 upset person commented - I'll never forget the genuine kindness this family owned…read morebusiness showed me in 2007 when my mom died while waiting for an organ transplant. This was when they were still outside of Nordstrom at International Mall. My dad had commissioned them to make a cross of silver with sapphires on it, and I brought in a small amount of her ashes to have them seal inside of it. They said I could always bring it in for cleaning when I was in town (I was in grad school at UF then). Whenever I came home to visit my dad I'd always walk in (no appointment) and ask if they could clean it while I walked around the mall. Not one single time did they ever NOT remember my name. It was one of those kindness' that you never forget over the years. I'm not married yet, but if I ever did get engaged, I'd request my future partner/fiancé to use them.

I have entrusted David Reynolds with jewelry repairs, the restoration of treasured pieces, and…read morecustom designs for the past several years, and the experience has been exceptional from start to finish. Sean has been incredibly helpful, patient, and knowledgeable throughout every project. The craftsmanship and attention to detail are truly second to none. Every piece I have brought in has been beautifully restored and brought back to life, and with each custom design, my vision was not only understood, but executed flawlessly. T. recently created a custom ring for me using several sentimental pieces of my own, and the result was exactly as I had imagined. The design was intricate and delicate, thoughtfully curated with remarkable attention to detail while still preserving the meaning behind each piece. He transformed something deeply personal into a timeless ring that I will always love and cherish.

The best of the best! They are a top notch trust worthy establishment. Shane helped me custum…read moredesign a necklace years ago and I get so many conpliments to this day. I am taking my ring there soon to be sized and customized.