I am beyond impressed with the level of customer service from Evergreen Auto Body. A specific shout out to Boe who made the entire process a breeze even before I dropped off my car. I was rear ended and had never been in an accident before so the entire insurance process was new to me, but Boe took the time to explain the entire process to me -- before I even made the decision to take my car to Evergreen. During the repair process, he kept me up to date on easy step of the way. I could not be happier with the work the crew performed and the customer service was top of class. I will definitely be a repeat customer for any future issues I may encounter and will always recommend them to friends. read more

Evergreen Auto Body - Before picture of car - Body Shops Near Me - Issaquah, Washington

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Asked to have a door and a bumper fixed. Paid for both, the bumper didn't get done. Called, they said they took the bumper off and put it back on??!!? But the scraped paint was not repaired. Also the guy I talked too was immediately very snippy then hung up on me. read more

I cannot recommend Evergreen Auto Body highly enough!! Like many people in the area, my car was hit in the bomb cyclone. In my case, my car was parked underneath a carport; a huge tree was pulled from its roots and fell over onto the carport roof, crushing most of the cars underneath. My car was in a spot under the carport that wasn't hit as badly as the rest of the cars, so I had hope it was repairable. Adding to the stress was that it took the condo association THREE WEEKS to do anything about removing the debris from and around the carport! Insurance covers 30 days of car rental, which means I am now paying for the continued rental out of my own pocket because it took so long for insurance to even do the virtual assessment due to the dangerous conditions preventing us from getting near our cars. The insurance virtual assessment resulted in an estimate that my car was repairable, but it needed to be towed to an auto repair for hands-on assessment. Evergreen Auto Body was recommended to me. I worked with Ron Phillips who was THE BEST. He knew that I was very frustrated by how long everything was taking and also holding onto hope that my car was fixable. Their hands-on estimate deemed the car totaled due to damages not seen by the virtual assessment. This was of course not the news I'd hoped for because I loved my Impreza, and it added new stress of having to buy a car, etc. Ron was very kind throughout the entire process and provided exceptional customer service and alleviated some of the stress I was experiencing. read more

I can't ding them to bad (pardon the pun) but just so it is clear, they are not accepting any Mercedes Benz vehicles. I asked why and wouldn't provide a reason but kept quoting per Management. I wish that would have been noted on the web site. It was nice that she had other referrals to call. Queen City and R&R in Redmond. read more

Boe at Evergreen Autobody was excellent and so accommodating. We brought in our blue Mustang Mach E, and our repair was more complicated than meets the eye. Boe was so nice and knowledgeable , and made the repair with the insurance seamless. We were quoted two weeks, but the repair took a lot less time than that. We will surely bring our car back to Evergreen if we ever need another repair!! read more

Estimated to replace items not even close to the area of the dent Read your estimate thoroughly. It gets padded. Charging for Covid cleaning? What a joke read more

HUGE THANKS TO EVERGREEN AUTO BODY! My car was hit and run and I did not know where to go. I asked my dealership and they recommended Evergreen Autobody. As a yelper, I was surprised that there were not a lot reviews on this shop and I was hesitant. I scheduled my appointment and was greeted warmly by Ron, my damage evaluator. Throughout the process, Ron communicated every detail that I needed to know about my car and I felt very comfortable about the repair. I picked up my car and I loved the repair job that they did to my car. Huge thanks to Ron and his team in Evergreen Autobody shop. This is a busy shop and I understand that no one wants body damage of their car :), but if things happen, Evergreen Autobody shop is definitely reliable Autobody with quality work. Thanks again for repairing my car! read more

Worst run auto body shop I've ever experienced. They broke my car more "fixing" an interior window problem and messed up all the electrical in my car for absolutely no reason. Then blamed it on the car being old and not taking any sort of responsibility for breaking it. How could it not be your fault if my car was working fine before I brought it there and when I leave with it it's all jacked up. Disappointing service overall and lack of accountability. DO NOT BRING YOUR FAR YERE UNDER ANY CIRCUMSTANCES. read more

I had a problem caused by manufacturer's poor paint quality. It took some time to get an estimate appointment, but then Ron gave me a quote within 20 minutes. Once I got the insurance approve the job, 11 days later I got my truck back with a paint job done perfectly. I have also been receiving regular updates on the work progress. Would definitely come back (although I hope I will not need to). read more

I. Overall: Good experience all around, no fuss, no drama and no issues whatsoever II. Disclaimer: I Have Not been paid or compensated to write or share this review by anyone in any way, shape or form III. Service and Experience: We worked with Evergreen last month to get our car fixed when someone had backed into it. They worked with us every step of the way including: - Up front evaluation and estimate of the damage - Prompt Service and Scheduling - Coordinating with the Rental Car Company for pickup and Dropoff - Staying within the original estimate This is most likely where I'll go next time (God Forbid) there is a need for post-accident body shop work... read more

I was just trying to get my car into a place to get worked on and the lady on the phone was very very rude.

We had the unfortunate experience of having our car struck in a parking lot be an unknown party. Once we contacted our insurance company we then stopped by Evergreen Auto Body for an estimate. Ron was extremely helpful and immediately was able to give us an estimate to repair the damages. he also was able to get the car into the shop and dealt with Enterprise directly, both on the front and back end, for our car rental needed during the repair. Evergreen did an excellent job repairing the vehicle and they were very professional and pleasant to deal with throughout. We would highly recommend this company. Terry T read more

It was great to meet Kelli. Thank you! They did exactly what they said they would. On time, great job. Couldn't be more happy. Will refer family and friends. read more

Came in for a quote on my teenagers car. My daughter had scraped the paint all along the panel above the rear wheel against a short pillar at the gas station. They buffed it out with rubbing compound at no charge ( I would have happily bought the compound and done it ourselves but they went above and beyond!) Will definitely bring any future car problems here. Thank you Evergreen Auto body! read more

I took my husbands truck there a couple of days ago with a pretty decent scratch on one side and a smaller scratch on the other. The truck was dropped off and promised a couple of days later at a certain time. The truck literally looked brand new and was completed earlier than what I was promised. Everyone there was amazing. They have the old school work ethic of if doing something, do it right and they exceeded our expectations including over the top service with a smile. I will refer you to everyone I know and thanks for making my husband thinks he has a brand new truck!! read more

Stopped by in person based on a referral and tried to give them my money, but was told unapologetically that I couldn't even schedule an estimate for another 3 weeks. The attitude was that business was good and that they weren't really concerned about obtaining new customers. Went across town to body works and scheduled an estimate the same day, work to start in a week. My advice is to spend your money at a shop that wants the business. read more

The shop took on my Subaru after I hit a deer. They handled the tow, the insurance, and all the repairs. Gave a personal debrief when I picked it up too. They got it done in record time and it looks like new. They could be better at giving status, but a minor complaint overall. read more

Evergreen Auto Body told me it would take 3 days to repair my car after being rear-ended. I assumed that I would get a call from them the night before saying that they were running behind or they were waiting on a part in order to complete the job... But no that didn't happen. The car looked brand new and was done on time. They did a great job. read more

I've had 2 experiences with Evergreen Auto Body and both have been outstanding! Each visit Kelly at the front has been helpful, and very nice. Dana who did my estimate took the time to call, get me in early when I confused the date to bring my car in, and kept in the loop as my car was worked on. It can be really hard to trust car shops out there, but I have all the confidence in the world when I take my car to Evergreen Auto. I wouldn't take the time to write a review if there were anything but trust worthy, and quick with my car! Thanks for all your hard work over there :) read more

I went to evergreen for estimate the repair cost. One lady treats me very rude and impatient. That's worst service I never have before.

My 2010 F350 Diesel truck, with only 56K miles on it was rear ended at a stop, bending the frame and wedging the BMW suv that hit me so firmly that it took two tow trucks to pull the vehicles apart. My truck was towed to Evergreen Auto Body for consideration of repair or write-off options. One option, to have a new frame built would have taken 8 weeks, however Damage Evaluator Gary Prather and his technician worked wonders and managed to correct the bent frame, replace damaged parts and wiring, repaint the truck bed and do it in 3 weeks: a week earlier than projected. The repairs and repainting cost $6,700 so the truck took a substantial hit but it left Evergreen Auto Body looking brand new thanks to the excellent care and service at Evergreen. read more

I had several sunglasses, headphones and a few other things removed from my car during work done at Evergreen. Yes, I know that they aren't responsible for items lost while the car is in their care, but they made me feel as if I was shaking them down. Except for Gary, nobody was patient and concerned. No follow up call, no empathy, nothing. I've come to learn that their security cameras have not been operational in years. Despite acceptable repairs, I will not be recommending them to anyone for any reason. read more

Gary was great, very professional and above and beyond to get my car done on time and perfect. Highly recommend these folks. Eileen also was courteous, helpful, and professional. Definitely will use these folks in the future. My car looks better than it did before my accident. read more

As usual Evergreen Auto did a great job. Listened to my requirements. Since their service evaluation did not reveal any other areas needing service NOTHING EXTRA was added on. They do great work, honest work. I took my 1998 Chevy S10 to Evergreen Auto. I have always been satisfied with their service. Usually I get tuneups, but I have also utilized their body-works for truck repairs. They never over charge, they always are up front with what they are planning to do and contact me if they estimate charges will exceed the early estimate. I trust them with all my vehicles. Example: I knew my S10 had not been serviced since Feb 2016, so at a minimum an oil & filter would be involved. I requested the Evergreen look-up the recommended service for an S10 with 101,160 miles. They looked it up & found that I had done a pretty thorough turn-up 30,000 miles ago, so only oil & filter change were required, since nothing else showed up in their service evaluation. read more

DO NOT TAKE YOUR VEHICLE TO THIS SHOP FOR REPAIR. They have their own agenda and do not care for the customer. They do not want to make it right. Also, the woman at the front desk (Aileen?) is short answered, uninviting, and seems to think you are working for her. I took my car here for repair last week. I dropped it off and we (Dana and I) did a walk over to record any dings, blemishes, etc. to ensure I got it back in the condition it went in (aside from the repairs they were doing). When we did the walk over there was NO crack in my front windshield. I picked my car up when they called to say it was ready and drove a few miles down the road and noticed a 16" crack stemming from the bottom of my windshield. I called the shop and let them know and they said they would call back after speaking with the manager (Kelly). I brought my car in this AM to have the manager (Kelly) take a look and she immediately said it was a "rock chip" that led to the large crack. I responded stating that when I dropped the car off, the crack wasn't there, so the crack happened while in your care. She said that the elements can cause the rock chip to crack and expand. All I know is that when I dropped it off, the crack was NOT there, and when I picked it up it WAS. They basically scoffed at me and said they would not be repairing the windshield for me. I left an angry customer. My husband then called in, of course frustrated and upset with the situation and they HUNG UP on him. I cannot believe this company. They DO NOT care at all about the customer. I would think they would want to make it right, especially after I paid them $500 for repairs a few days before. To make matters worse, they gave me an estimate the week before I took it in for repairs and the day they called to say it was ready for pick up they informed me the cost went up. NO CALL beforehand to give me a heads up that it would be costing more. They just went ahead and fixed it regardless and expected me to pay. I REPEAT, DO NOT TAKE YOUR VEHICLE TO THIS SHOP FOR REPAIR. YOU WILL BE GREATLY DISAPPOINTED IN THE SERVICE AND CARE FOR THE CUSTOMER! I hope this helps everyone. There are plenty of other body shops in Issaquah that care about the customer and will make it right, even if they have to take a hit. read more