The staff of Dr. Shirzad, a Spokane, Wa orthopedist placed an order for custom foot orthotics from…read moreThompson's Custom Orthotics. NW Orthopedic has worked with Thompson's previously. Both Dr. Shirzad AND a sports medicine doctor at Providence Holy Family agreed I should NOT wear the new custom insoles after learning of the pain wearing them caused. The professional (Richard Allen) at Thompson's, accustomed to and proficient-in addressing and improving a range of challenging physical conditions, has a keen personal understanding of physical challenge. I learned this as we spoke of harvesting game in our rural area. He explained that though eligible to hunt from his vehicle, he asks more of himself; testing his mettle and stamina. He's worthy respect. He has mine. My case, with hammer toes gripping the world out in front of me, an as-yet undiagnosed neuropathy with a rather impressive array of pain, is, admittedly not so easy to resolve. But I'm small potatoes (my estimation of severity) compared to what Richard commonly addresses. Given his skill, I'm glad he's in the area. Initially, after an interview to explain my symptoms, Richard used a press (vs put weight-on) foot scanning device, then decided on a course. For 220. paid up front and the same amount in two weeks, I'd be on a better road. Two weeks later I was fitted and settled the account. The insoles felt very strange but trusting in the process I went on my way. The prescribed break-in was abided-by and I eased into more frequent use. Within a week, aching told me all I needed to know. I backed off use and phoned for an appointment at Thompson's. The Hayden office was the first available slot and knowing my level of discomfort they got me in w/i two weeks (-/+). In Hayden Richard suggested I stop using the insoles and get in to see the orthopedist (Shirzad) who some weeks later agreed I'd best stop use. In the interim I saw a sports medicine specialist at Holy Family who concurred.. suggesting OTC Super Feet or Soles insoles. Given the consensus I phoned Thompson's. Perhaps I might have gone the route of offered reshaping/tune-ups and hours on the road to result in a $440. tattered version of a $40 Sole or Super Feet insole. In-so-doing it might, in office hours and Thompson professional's time, have well-exceeded the financial compromise (refund) sought. But today, hearing the door to compromise quietly shut, I calculated the value of continuing on w/Thompson's and left after no more than 10 minutes. Time is precious. I'd already spent $90 to commute 625 miles taking 14.5 hours on the road by 9:00 am today. This for the sum of an hour and a half (+/-), a subcontractor's production of the insoles and Thompson office *paperwork. *The orthotic contract was a pages-long opportunity to practice my signature. The gentlemanly Richard explained that Thompson's could offer no portion of the $440. custom foot orthotics for a refund; likening the situation to a prescription that I may have been allergic-to. It's a good analogy, granted. It came quickly to him; perhaps having had a test drive beforehand. ‍ I suggested to Richard that Thompson's could sum up what had been spent to manufacture and the cost of his time & overhead and refund the balance. It wasn't to be. He handled my letdown well. He said he'd be willing to reshape the insoles, to grind down some of what was perhaps too aggressive. I declined. I'd put myself in Richard's hands, trusting that his confidence would craft a device to improve mobility. It did the opposite. Thompson was served over the patient, concluding in disregarding me. Richard abided Thompson's policy. There would be no refund. My review is just to say that some kind of middle-ground might have been fairly negotiated that addressed the difference between the actual expense to Thompson's and what I spent. I think I would have felt satisfied to be refunded 25%. But the loss of such a sum for something I cannot use, something that actually makes matters worse is vexing. Continuing would mean weeks of appointments, each a 150+ mile round trip. So what prompts this novel length review is twofold. 1). Looking out for others who are older, and (pun-intended) also not well-heeled. In fairness; I think in more pliable youth, introducing an aggressive orthotic may be better-weathered. But in a someone age seventy, it has potential to be a problem. 2). What I'd hope of a local Inland Empire community business. Is it even possible today? Rigid one-size-fits-all practicalities of serving an increasingly population can obscure the policy effect; leaving the public ostensibly served but at times done a disservice. Here, under a banner of policy & expediency, the dismissal seems cold. I'm disappointed in the decline of what was common fair-play during my life. So for those hoping to be relieved-of pain, if it doesn't go well at Thompson's, the only thing you'll be relieved-of is money.

Henry was nice and felt safe and comfortable talking to him. Cindy is so nice and understanding…read more She took the time to explain everything. When we first contacted this office Cindy made sure our needs were met and even ordered what we needed so that when we came in for appointment our products were there. She went above and beyond our expectations. Great office too!

As I have gotten older, things are sadly breaking down, plus I can be a klutz sometimes. So I have…read morebeen here a few times. The staff has always been very friendly, and the care I have received has always been great. My knees are glad this place exists. I love also that physical therapy is located here as well as orthopedic providers, so you can get lots of types of care all in one place. I am not always impressed with the way MultiCare does this, but this group does it all right

Great team. Very kind and informed. They have made my PT fun and Dr Blumenthal and staff have…read morealways been very kind.

The Spine Team is great for pain management. I am waiting on back surgery now and until then they…read moreare making sure I stay comfortable and am able to live life best as possible. Thank you Spine Team !!!

Lindsay is very nice and friendly and listens to my problems. The front desk girls are always very…read morefriendly and remember who I am where as most places you are just a number. Love the staff.

My husband was a patient there for 5 years being treated for extreme back pain along with…read moremedication and things were going well (he could live with that level of pain) until Dr. Nathan Sneddon from there tried a "new" procedure and I've been in excruciating pain that nothing can relieve ever since. He burned me and I was literally screaming in agony. When he was done, he left the room and when I returned for my next appointment, he didn't even know who I was. After that, I received a letter signed by Dr. Dibble there that I was banned from the Spine Team and my care would be reverted back to the VA. I now have to use two canes or a walker to get around and my quality of life has gone way down. I would not recommend the Spine Team to my worst enemy.

I love going to Spine Team. My doctor and front desk/ receptionists are always great! They do not…read moretreat me like I'm only there for meds unlike other pain management offices.

Great staff and Dr Nelson was very attentive. If you live in or near Post Falls I highly recommend…read moreoptimal. A+++ Thank you

Unbelievable service and no hassle getting my dot medical card renewed. In and out in 45 minutes…read more Thanks guys!

Painful, deformed bunion after many years of wearing high heels in the corporate world is what…read morebrought me in to see Dr. Nunez. X-rays confirmed that surgery would be highly beneficial for my overall quality of life. I hike 5 miles, six days a week. I live an active lifestyle and wanted to continue being that way with my family so I agreed to surgery. BEST Decision and this was the team to do it. Dr. Nunez explained every detail, every step of the way. His support staff is wonderful, kind, and patient. And the outcome has surpassed all my expectations. My foot is beautiful, straight, and pain free. I am walking, hiking, and active. Plus, the hard callous that has always been in the middle of my right food = GONE! I highly recommend this office and Dr. Nunez!

I had major bunions and had heard the painful horror stories about the surgery…read more I found that to be completely false. The surgery was very easy and quick and the recovery was equally easy and pain free. I only took pain meds for the first two days. The staff and Dr Nunez were all very friendly and amazing. I highly recommend CdA Foot and Ankle.

I have a right shoulder torn rotator cuff. I was not happy that I was being charged $60. for each…read moreappt, even when my health insurance was covering the initial cost and also when it's related to the same injury/claim.

I had knee replacement and went to U District PT in the valley. Love these guys…read more Great group. Accommodating to work with my schedule. Fun to work with and a fantastic group of professionals. Within 6 weeks I had outstanding results. Continued once a week for 9 weeks and am very pleased with the outcome. Yes they work you hard but they want the best results for you. You can't find a better group of folks - I would strongly recommend them

My husband was referred to Spokane Occupational and Hand Therapy in the Valley by his PCP following…read morehis stroke. We have been very pleased with his progress since starting therapy. Kurt Stranberg and his staff are patient and kind while working with my husband to improve the dexterity of his left hand. He has progressed from a closed swollen hand at the beginning to being able to perform tasks most of us take for granted such as zipping pants, snapping shirts, using a towel and opening doors. He is now self sufficient due to the therapy he's received and his willingness to work with his therapy team. The front office makes the insurance part of the process a breeze. We are truly grateful to everyone at spokanehand.com!

Today this business has a creepy guy posted in the parking lot. His job is to run you off, if you…read moreare trying to get a pair of eclipse glasses at the Spokane Eye Clinic. Even though the lot was 90% empty, he told me I could not park there. It's only for THEIR CUSTOMERS. I verified with the Spokane Occupational & Hand staff, yes they put him there. They didn't need the parking spots, and they did not want anyone using them to get eye protection. Great Public Relations folks.