The staff of Dr. Shirzad, a Spokane, Wa orthopedist placed an order for custom foot orthotics from…read moreThompson's Custom Orthotics. NW Orthopedic has worked with Thompson's previously. Both Dr. Shirzad AND a sports medicine doctor at Providence Holy Family agreed I should NOT wear the new custom insoles after learning of the pain wearing them caused. The professional (Richard Allen) at Thompson's, accustomed to and proficient-in addressing and improving a range of challenging physical conditions, has a keen personal understanding of physical challenge. I learned this as we spoke of harvesting game in our rural area. He explained that though eligible to hunt from his vehicle, he asks more of himself; testing his mettle and stamina. He's worthy respect. He has mine. My case, with hammer toes gripping the world out in front of me, an as-yet undiagnosed neuropathy with a rather impressive array of pain, is, admittedly not so easy to resolve. But I'm small potatoes (my estimation of severity) compared to what Richard commonly addresses. Given his skill, I'm glad he's in the area. Initially, after an interview to explain my symptoms, Richard used a press (vs put weight-on) foot scanning device, then decided on a course. For 220. paid up front and the same amount in two weeks, I'd be on a better road. Two weeks later I was fitted and settled the account. The insoles felt very strange but trusting in the process I went on my way. The prescribed break-in was abided-by and I eased into more frequent use. Within a week, aching told me all I needed to know. I backed off use and phoned for an appointment at Thompson's. The Hayden office was the first available slot and knowing my level of discomfort they got me in w/i two weeks (-/+). In Hayden Richard suggested I stop using the insoles and get in to see the orthopedist (Shirzad) who some weeks later agreed I'd best stop use. In the interim I saw a sports medicine specialist at Holy Family who concurred.. suggesting OTC Super Feet or Soles insoles. Given the consensus I phoned Thompson's. Perhaps I might have gone the route of offered reshaping/tune-ups and hours on the road to result in a $440. tattered version of a $40 Sole or Super Feet insole. In-so-doing it might, in office hours and Thompson professional's time, have well-exceeded the financial compromise (refund) sought. But today, hearing the door to compromise quietly shut, I calculated the value of continuing on w/Thompson's and left after no more than 10 minutes. Time is precious. I'd already spent $90 to commute 625 miles taking 14.5 hours on the road by 9:00 am today. This for the sum of an hour and a half (+/-), a subcontractor's production of the insoles and Thompson office *paperwork. *The orthotic contract was a pages-long opportunity to practice my signature. The gentlemanly Richard explained that Thompson's could offer no portion of the $440. custom foot orthotics for a refund; likening the situation to a prescription that I may have been allergic-to. It's a good analogy, granted. It came quickly to him; perhaps having had a test drive beforehand. ‍ I suggested to Richard that Thompson's could sum up what had been spent to manufacture and the cost of his time & overhead and refund the balance. It wasn't to be. He handled my letdown well. He said he'd be willing to reshape the insoles, to grind down some of what was perhaps too aggressive. I declined. I'd put myself in Richard's hands, trusting that his confidence would craft a device to improve mobility. It did the opposite. Thompson was served over the patient, concluding in disregarding me. Richard abided Thompson's policy. There would be no refund. My review is just to say that some kind of middle-ground might have been fairly negotiated that addressed the difference between the actual expense to Thompson's and what I spent. I think I would have felt satisfied to be refunded 25%. But the loss of such a sum for something I cannot use, something that actually makes matters worse is vexing. Continuing would mean weeks of appointments, each a 150+ mile round trip. So what prompts this novel length review is twofold. 1). Looking out for others who are older, and (pun-intended) also not well-heeled. In fairness; I think in more pliable youth, introducing an aggressive orthotic may be better-weathered. But in a someone age seventy, it has potential to be a problem. 2). What I'd hope of a local Inland Empire community business. Is it even possible today? Rigid one-size-fits-all practicalities of serving an increasingly population can obscure the policy effect; leaving the public ostensibly served but at times done a disservice. Here, under a banner of policy & expediency, the dismissal seems cold. I'm disappointed in the decline of what was common fair-play during my life. So for those hoping to be relieved-of pain, if it doesn't go well at Thompson's, the only thing you'll be relieved-of is money.

Henry was nice and felt safe and comfortable talking to him. Cindy is so nice and understanding…read more She took the time to explain everything. When we first contacted this office Cindy made sure our needs were met and even ordered what we needed so that when we came in for appointment our products were there. She went above and beyond our expectations. Great office too!

I mistakenly went to this store for footpads. I was immediately confronted with an aggressive sales…read moreperson. He was not in agreement with my podiatrist form of treatment. Said he could fix it all without any surgery. i had no idea price of his three inserts until we went to computer , I was shocked at 1800.00$ price tag . We felt overwhelmed and rushed even when our credit card was denied he offered another. I left overwhelmed and in debt for more than a can afford. Two weeks later I have same symptoms! I called all he said was no refund and lifetime assistance . For something that I don't want and cannot afford!!Im totally unhappy 73 year old. My dr. Said this store is a scam and pain in his neck. I will try to take more action to get my money back.

The employees are pleasant, however. I have used this product for years and years. Policies change…read moreand they no longer hold to original policy. They do not honor what they originally honored. Warranty is now worthless with this branch. Would I buy from here, spend $500 dollars on a piece of plastic if I knew their warranty was sh@#!? Technology is so much further along you can go anywhere and find this product for a fraction of the price. I use to be a fan but they aren't the same business and the warranty now sucks.

We were from out of state & my hubby's prosthetic malfunctioned. We were directed to Adapt, dropped…read morein this AM and they were so accommodating...Christopher took the 'foot' had to take it apart & even put in new screws, all without charging us a cent, and got us back on the road to finish our vacation. Would recommend them highly. Thank you again, Christopher & staff.

My foot doctor at OSSM recently revealed to me that I had flat feet. He urged me to contact ADAPT…read moreProsthetics & Orthotics in CDA and he provided a medical referral for custom orthotics. Scheduling an appointment with ADAPT was a breeze with the friendly and courteous staff. My first meeting with Chris (owner) was fantastic. Chris described the product that would best serve my specific needs and explained the process for use in detail. Chris is a recognized and respected expert in his field, as evidenced by his vast knowledge as he took the time to explain the physiology of my feet and the basis for the specific medical issues I was having. He readily provided the best medical option to treat my feet. My follow up meeting with Chris for fine tuning of the orthotics was even better than the first. He knows what he is doing. He is an absolute pleasure to work with and I completely trust his assessment and recommendations without hesitation. Even though my insurance did not cover my custom orthotics, I was so pleased with the results of the first set, I had Chris make a second set for me. It is well worth the expense to get the foot relief I so badly needed. Chris and his Team are the BEST!

I went into the Spokane Valley office of Evergreen Prosthetics and Orthotics yesterday to see if…read morethey could/would replace the very old, worn, and dirty moleskin and straps on my AFOs. They hadn't made the AFOs for me, so they were under no obligation to replace anything for me. I was met and helped by Bassel, who politely listened to my story, got the go-ahead to replace everything, and then did so. When he brought my cleaned-up AFOs back to me, I didn't even recognize them! Brand-new looking! A huge thank you to Bassel for doing such an awesome job and to Evergreen for doing something for me out of kindness! It is much appreciated! Linda T.

I found Alex and her staff at Evergreen in Spokane Valley after having many problems with another…read moreprosthetics company in Wenatchee,WA. I started trying to get a new leg in June, 2017 from the unnamed company until the Prosthetist hurt me 4 weeks ago and I fired him. I contacted Evergreen's Spokane Valley Office (after reading the positive reviews here) and Libby connected me with Alex Bates on October 8th of this year. Alex and her team has been very good and efficient in working with me. I picked up my new leg today (11/08/2017) after only 3 weeks since my first visit. The prosthesis fits nice and looks great. I look forward hearing working with this first rate team in the future and highly recommend them!!!

Nov'20 attacked in Mexico. In San Diego * back broken * req.immed surg* Ins denied* Jun'25 the…read moreoriginal CA Surgeon operated & found sev damage spanning more than 6 vertebrae vs the original one. After aggressive PT, additional nerve stimulation was needed to prevent falling. That's when I went to SFT. I had researched various options with my PT team & on my own before my appt. After a brief history I told him which dorsiflex stimulator I wanted a referral for. I showed him what I could do on my own. Then I admitted my preference to being barefoot. He agreed & sent my referral off. I promised if it didn't work I'd be open to wearing shoes at home.

UNETHICAL! Military Veteran Here. Spokane Foot Clinic Charged me nearly $500 with literally 10…read moreminutes TOTAL w/the doctor to literally scrape off some dry skin from a tiny crack in My Heel & called it a "Surgery!" Literally slapped me with a $500 BILL! INSANE! TOTAL EXPLOITATION! BEWARE!

I had a surgery to correct a pre-existing problem and shortly after the surgery I hadd an accident…read morewhich caused significant damage to my ankle. Dr. Woolley and the staff have been amazing all the way through my recovery. Caring, professional, and personable. Definitely recommend.

Even though I tried getting here on my planned appointment in the afternoon on time from work,…read morebecause of the snowy weather and traffic, I still unfortunately ended up late. "Fun fact": If you're over 10 minutes late, they'll reschedule your appointment. The lady at the desk kept on repeating that statement as I noticed there was no major line-up of people in the waiting room. Just two people. But apparently they're "super busy". Ok. Sure, super-busy... No consideration that as much you wanna get there on time, weather and traffic are beyond your control. Again I'll admit I was late but not being lenient on time due to both the snowy weather and traffic is something they should think about than just giving you a mere10 minutes to spare before immediate rescheduling.

Stop! Read the reviews about billing. Same thing happened to me. I usually research thoroughly but…read morethis time trusted them when they said my insurance would cover a simple 15 min consult. Usually doctors' offices tell patients before the appointment how much it will cost, or at least at check out. But they didn't mention it at any point just sent a bill. I went to the south hill location but seems like a reoccurring thing at all locations. They were also 45 minutes late! Didn't even say "sorry we're running behind" just ignored me while I was waiting. I had to ask when I'd be seen. Again no "sorry for the wait" only a "you're next" no duh! My appointment was 45 min ago and I'm the only one in the waiting room.

I can't imagine getting better care anywhere in the world than at this clinic. Everybody in the…read moreclinic is friendly, professional and caring, from the moment you enter the door til you've finished your treatment. I would recommend this clinic and Dr. Brim to anybody in need of foot care.

I lost my right eye to cancer in 1996. At that time I was in Seattle and got my first artificial…read moreeye from the Erickson's there. We are so lucky to have the Ericksons here in Washington. They are so nice and so talented. I moved over to Spokane now and love this branch.

From the owner: For more than 60 years, ocularists within the Erickson family have been committed to refining every…read moreaspect of the prosthetic eye making process. At Erickson's Eyes our objective is not only to engineer your prosthetic eye for superior fit, comfort and movement, but to recreate a work of art that is as beautiful and unique as your natural eye. Ours is truly personalized work, and the quality and realistic appearance of your ocular prosthesis is our number-one priority.