Bought 2 Outbacks at Evergreen. Sales and service exceptional, highly recommend to anyone considering a Subaru. Great experience!

Bought 2020 forester in Aug 2020, we brought vehicle in to Evergreen for oil changes and tire rotations on schedule. 2 weeks ago @17 k miles, brought car in for supposed tire rotation, then yesterday I looked at tires and the fronts are rotating unevenly destroying the tire, question 1, did they bother doing the rotation I paid for and then question 2, why didn't they tell me. When I called to ask about this the first woman hung up on me, then I finally got through o a service manager(Joel?) he told it is not unusual for new Subaru's to do this( wear tires unevenly) and told me I could bring car in get a loaner to use since this was unsafe to drive. Monday, I go to do this and am told there are no loaners (contrary to a promise there was one for us) and I have to drive unsafe vehicle for 2 more weeks before they can get to it. So lies from top to bottom, charging for things they don't do, what a list of abhorrent business practices, nice going Evergreen. read more

First time customer and this will be my last time ever at evergreen. I've had so many problems with my car and I've only had it for 4 months. I went into get my transmission checked out by them after my mechanic told me I need to bring it back to get it fixed. Evergreen told me "nothing is wrong" if they actually took two second to hook it up to the computer system they would have seen the problem. I took my car to a different mechanic to get that problem fixed. THIS WASN'T THE FIRST TIME I HAD A PROBLEM! They gave me a valet key instead of a car key. Went back for my scheduled appointment to get my set of keys. They didn't not call me to tell me they cancelled my appointment with the guy that makes the keys. The third problem is, I had spend more money to get the rear brakes, rotors and brake clips done. That should have been done if you calm when I bought the car "the brakes and rotors were just done" bullshit they were done... people you should just go to a regular dealership because at least you won't have to continue to put money into a car that you haven't even had longer than 4 months. Granted I had problems in the first month/ month and half evergreen just kept screwing me over read more

Outstanding operation. Purchased three vehicles so far, all of which were serviced there. No complaints at all - just raves and recommendations. read more

See my last review about Evergreen. Bit of an experience but the owner Doug was a great guy and did what he could on a weekend no less to make it right. I've come to the conclusion after having the car serviced there multiple times that: I love Doug. If he were every employee there, we'd keep going back. But he's not. I recently took my two year old with me for an inspection on our Tribeca. They have a great kids area and I figured this would be a half our job, tops. And they have snacks :) The staff was friendly and things were going fine. Mind you, the first two inspections - yes- this was our third time- the first time they found our tires needed to be replaced (we pretty much knew this, but the inspection was well past due so we went ahead and tried). We replaced the tires. Brought it back to Evergreen. They found an issue with the electronics of our windows that have been a known issue and (we fixed it ourselves before bringing it back). The windows has been finicky since we bought the vehicle so I can understand why that didn't show up the first inspection. So I figured this time we've fixed the issues from the first two times. We're good. But they found the license plate light in the back was burnt out. There was also something else wrong - but the service desk girl said, "no, wait, that's not the case, it's just the light." I told her I was frustrated and why. I guess I could have gotten over this - but it took over an hour and almost a half of waiting. I stayed downstairs in the designated waiting room a while and then went upstairs in the waiting room for kids. They said they couldn't find us. I found this frustrating. Why not just call my phone? Or look in the upstairs waiting room since I had a toddler with me? And I waited a long time downstairs with no update and people coming in and out saw us there waiting. I agreed to spend another 20 minutes to have the lights changed, but I asked why that wasn't found during the first two inspections - which were not that far apart. "These things sometimes burn out," I was told. Sigh. Okay. I told them I was frustrated because this was our third inspection and I figured we'd be good this time. The man assisting us was chipper but demeaning and instead of saying he was sorry and could understand how frustrating this was... he proceeded to tell me to cheer up (I'm not kidding) because it could have been a lot worse diagnosis. I told him- but this is my third diagnosis. He said - But you've got an inspection sticker! Isn't that great? I couldn't believe it. I would never say that to a customer, hands down, ever. It's just not what you do. My kid was crying by this time (we went in at 11ish and it was now close to 2pm). I took my key and left. We've taken the car in before for repairs that didn't take and had to take it back, and while this can happen I guess, combined with our initial experience, it's just too much. We've found a great place in Sabattus called Jean and Luke's for repairs - you'll never meet two more honest guys. read more

Evergreen Subaru has the best service department of any Subaru Dealer in Mid-Coast and Central Maine. I have two other dealerships closer to me but I drive past them to get to Evergreen - they are competent and honest. I recently experienced a power loss in my 2009 Legacy GT Turbo and they were able to track down two leaks in the intake system when other mechanics had no luck figuring out the problem. They diagnosed and fixed the problem promptly and for a very reasonable price. If you have a turbocharged (or any) Subaru these are the guys to see for service. Evergreen is also "aftermarket friendly" - if you have had performance enhancements made to your car they will be happy to service it for you. The owner is a "car guy" and has a spotless reputation for honesty. read more

Just purchased a 2016 Outback. Easiest car deal I've ever been involved in. They worked hard to make sure that I got what I needed/wanted. Highly recommended. read more

Very nice folks you wouldn't expect to find in the car business. They have donated a lot of money to the Boys and Girls Club of Southern Maine's Auburn/Lewiston's Clubhouse. They work very hard to please customers and do right by the community. read more

These guys are as good as it gets. I have purchased two subarus from them and go to them for any servicing needs. I have referred a number of friends and family as well for their exceptional service. They go out of their way to provide quality customer care and ensure that all of their customers are satisfied. Would not purchase a subaru from anyone else! read more

Honestly, I just made a yelp account for the sole purpose of leaving a review for Evergreen Subaru. I purchased a 2011 Impreza from them on 9/3/15 and I have been so blown away buy their service since the moment I walked in the door. I drove from Augusta one day after work to test drive a car I saw on their website. When I got there I met Sales Consultant, Joe. Joe was not only knowledgable about Subaru's but he kept the whole experience no pressure. This is really important for me, because this was my first Subaru purchase, and being a girl sometimes salesman feed you a bunch of bull about a particular car to try to get you into something else. This wasn't the case with Joe. He took the time to explain to me as much about the car as he could. The test drive was nice, but after we were done I decided I wanted something a little newer. I was stuck between two Imprezas, a 2011 & 2012. Joe let me know the pros and cons of each, which helped me tremendously in making a decision between the two. He let me test drive the 2011 while he went to figure things out with the suv I planned on trading in. I took a much shorter route, but fell in love with the car and knew I had to have it. I went back, we talked numbers and honestly, at the time I didn't think I could get it. My credit union hadn't approved me for as much as the car was (which was a very fair price), and I didn't think I could swing the payments. I wasn't thrilled about the trade in value on my trade in, but at the end of the day they were FAIR, my suv definitely needed some work. I didn't have much of anything for a down payment, but I wanted that car so bad! On a whim, I filled out a credit app with Joe, I really didn't think it would be any better of an offer than what my credit union offered. It was about 6:50pm, and they were going to run the application before I left but I really didn't want to keep them so they agreed to call me the next day. About 10-15 minutes later I get a call from Joe. He not only told me that I was approved, but for a much better interest rate (3.34% vs. 4.49%). So with that, my payments would definitely be manageable! Even with no money down. I was thrilled but I still wanted to think about it. I stayed up all night weighing the pros and cons and everything worked out. I emailed Joe at about 10:30pm letting him know I would be in the next day and I hope to see him there. Surprisingly, he emailed me back within minutes! Joe let me know that the next day was actually his day off, but he would be in! How awesome is that?! So I took the day off from work so that I could do everything in one day. They were able to schedule me in at 2:30 (it was about 11:00 when I arrived the next morning). That wasn't a big deal to me because I did just plan this last minute. They let me drive the car to the mall where I wasted a few hours walking around. I went back at 2:30 to sign papers and talk to Marc, the finance guy. He explained all the extra warranties, gap, etc. He was very enthusiastic and did very well answering all of my questions. After that it was pretty much all done! I was able to drive away happily in my new car with a full tank of gas! :) I think it's worth mentioning a few things that I really believe proves they go above and beyond. The car I bought had a remote car starter, and before I test drove it I had asked for Joe to teach me how it worked. Well, he figured out there was an issue, so I went back yesterday and they fixed it completely free of charge. They also fixed a few things that were not major, but bothered me. Silly things like, the armrest on the door was a little sunken in and the right blinker on the dashboard flashed rather quickly (it was annoying!). Both were relatively quick and easy fixes, but the point is that they did it completely free of any inclination that I was annoying them with these requests. Oh, and also for some reason, I was missing a headrest on one of the back seats? Yeah, they will be shipping that to me in about a week so I don't have to make another trip down to pick it up (backordered). They have been so accommodating with everything, I'm so happy I decided to take the drive to see them. And how about that lifetime engine warranty? I don't know why everyone doesn't go to Evergreen Subaru?!? Every person in every department that I have come into contact with is so helpful, friendly and most importantly, competent. You can tell that everyone's first priority at Evergreen Subaru is that the customer is 100% satisfied. I could go on, and on and on but its way better to check it out yourself. read more

My husband and I found a used Subaru online that we felt would be a good fit for our family. Because we live near Boston, my husband made multiple inquiries regarding the car. We were able to get a friend in Portland to go check out the car for us. The woman we were speaking with, Ally, confirmed that this would be find and that even though our friend couldn't get there until after 6pm, this wouldn't be a problem because they would stay open late, as they normally do on Fridays. Our friend drove 30 minutes only to find Evergreen closed. I totally understand if they couldn't stay open a little later, but Ally knew someone was coming and she should have contacted us to say they were closing. This is horrible customer service, and I would not recommend traveling to purchase a car from them. The worst part- the entire time we were contacting them they were in the process of selling the car. This dealership wasted our time but thankfully didn't get our money! read more

About 7 months ago I purchased a 2005 Subaru Legacy 2.5L GT, from a local around my area. Down the road a few month I seemed to smell a burning smell. Come to find out above my turbo it was leaking some oil and it was burning off from falling onto the exhaust. My first instinct was to make an appointment with my local mechanic. His schedule seemed to be filled right up to the rim, so I thought that the best place to bring your Subaru would be the dealer it self. I made an appointment and they got me in. They said it was my oil filter that was leaking, so they changed that out and called it a day. The car seemed to be fine until a few days later, when it began its usual smoking. Again I rung the dealer up and made another appointment. They got me in and told me the problem was coming from the drain plug on the oil plan. They fixxed it and shipped me out. It seemed to be fine the way home, but the next morning on my way to school it began to smoke. Once again I rung them up and made another appointment. Please note that the dealer it 45 minutes away from my house. So I went down there for the third time and they told me it was my oil pan that was causing everything. It seemed to be "rusty" or something. They didn't have the pan with them and needed to order it. Made another appointment and was on my way. They swamped the oil pan out for the new one, and said the problem has been fixxed. After 5 times of going down there over $500 dollars down the drain I was hopping it would at least not smoke. The vehicle was fine for a while until one day on my way to my sisters, it went. The engine stalled and was smoked once again. It would start but once you put it in drive it shut down. I had to call a tow truck and have it towed. I've had him and one other guy look at it and they both said the same thing. The turbo wasn't getting enough oil so it blew and sent parts through my motor, causing them both to give! So after all those trips down to the Subaru dealer and a lot of money gone, I'm out a car and have to put over 3,000 dollars into it to get it back on the road again. My father called the dealer and left a message on the answering Machine of the owner of evergreen. It's been almost 2 weeks now and still no return phone call. read more