Been going here for a year now. My health is much better than it was a year ago. Still not perfect…read morebut I think I'm getting there. Healthcare is a journey. I would recommend this VIP Family Medicine especially for those who live nearby its very convenient location for me because of work.

I've been a patient of Dr. Liu for 8 years and have a complicated medical history. I'm glad he…read morebegan this concierge practice. I need someone who takes the time and is knowledgable enough to connect the dots between my various conditions. That is too rare in corporate medicine. Dr. Liu and VIP are a breath of fresh air. Dr. Liu responds quickly to phone calls, and appointments are scheduled quickly. He listens well and respectfully, explains everything well, is kind and gracious. His practice reminds me of how medicine used to be practiced in the U.S.--when doctors were allowed to spend more than 15 minutes with their patients. For example, if I see him for one issue and happen to think of another that I'd forgotten--or maybe didn't realize might be important--Dr. Liu takes the time to explore that issue with me as well. How great is that?! I have already recommended him to friends.

Had my introductory visit / assessment with Dr Duncan. Nothing, but positive experience so far…read more Clerk stuff was polite and efficient, I arrived early and was handled quickly for the registration and check in, as well as quickly assessed by the nurse Colin, who was very polite and to the point. As they had an opening, I was almost immediately accepted into the private room. Facilities are clean, welcoming and efficient, albeit a bit small, but that is probably a plus. Quieting and comfortable. Dr Julie Duncan is very good, very professional and thorough. Open minded as well, to inquire and discuss anything. Very pleased. I would also mention the electronic system they used (MyChart) is quire convenient. Worked wonderful so far, and Dr Duncan is exceedingly efficient posting notes for me to check up the same day. Very satisfied so far.

Excellent and dedicated staff. Bi-lingual support. Elliot got the medicine he needed and so did I…read more I could tell I was genuinely take care of in a normal timely manner. Always within 15min Fun, although, sick on our Daddy & son appointment they were willing to see us both Thank you Health Point Redmond Have a great day!

It seems some reviews here are about UW's policies and procedures in general. I am talking about…read morethis clinic specifically. I have been going here for six years and I hope I never have to go anywhere else. I have very complex health needs and I always know I will be treated kindly and with respect by everybody here -- doctors, nurses, staff, lab technicians, everybody. The integration with my specialists is terrific. I feel like my entire care team here and at the rest of UW are connected and can help in treating me holistically, not just looking at numbers and stats.

I have not been impressed yet with the quality of their care. I came in for my wellness check and…read moreto establish care and it was very basic which is fine, they do only what is the on the list for your age and gender but the reason for the rating is a couple of things. Do NOT ever let them record you for their notes because those notes and imformation can be seen by the billing department so not sure how they can violate Hepa but everyone does. Also, if the doctor asks you a question or notices something they just randomly mark it down as a diagnosis and then they bill you more as complex. For example, if you have acne but you came in for another reason and the doctor asks if you have acne and you say - I don't want to be treated for it - literally you say that, they can then write down a diagnosis of acne in your chart and charge you more for the visit. I don't think if the doctor notices something like that which you don't want to be treated for that they have the right to diagnose you without telling you. Make sure if you get asked to tell them that you don't want a "diagnosis". I feel like they are looking for diagnoses to make you complex case. I do not take any medications and have no chronic conditions but somehow UW Med says I am "complex" but no other doctor's practice has ever said that. Be very aware of what you say and what they write down is my recommendation.

I ended in their ER room because Swedish Urgent care don't have an EKG machine (lol!)…read more Very quickly, they ruled out that my symptoms - chest pain, dizziness, shortness of breath - are not related to a heart attack. They released me without any clear explanation what's going on, and warned I will receive three separate bills. Since then, for the next 10 months, I'm receiving a bill after bill. There are around 4 or 5 so far, amassing for over $3K total. After insurance, of course.

They're a smaller location on Eastside of king county in the city of Redmond, Wa. The handful of…read moretimes I've visited here it's been less crowded and a quicker response. Quite too.

The UW Cancer Care Alliance is about excellent professionals, careful work, top notch medical…read moreknowledge, and outstanding patient care. They have offered patient centered care, always respectful and sensitive to patients' situations. They also have a professional and fun sense of humor which helps to lessen anxiety. The office staff do their best to accommodate patient needs. I have no complaints whatsoever. I am deeply thankful for their knowledge, skills, professional sense of humor and kindness.

Took 3 days to get a call back just to make an appointment- unacceptable. Would call the number to…read moremake an appointment, and be directed to leave name/number. No option to speak with a live person. Would take days to get a return call- if you missed the call back, no option to just call back- have to call and start all over again leaving name/number and wait days AGAIN for a return call. When I did finally get a return call and was able to speak with someone, they said they were short handed, so they are very behind in returning calls. Ever heard of temp services? The appointment I was trying to make was for a family member- I myself would not want to have to deal with Seattle Breast Center for my own care- the frustration and stress of having to play phone tag and wait.. and wait.. and wait.. for a return call to get medical attention would be too much. Extremely poor patient care services.

Good quality ER care!…read more Visited here when gma's long term care down the street had to call to have her transported to the ER for her vertigo. We were there for quite some time, however, the staff were understanding, helpful and timely in their care. The doc on staff was pretty straight forward in her approach for the vertigo. Overall glad we visited and happy with the visit.

Overlake Medical Center choses to do business with Metropolis Parking which is well known for…read morescamming customers. That is irresponsible and dreadful customer service. Nobody should be dealing with a scam artist parking company when trying to visit a relative in the hospital.

Did not have to wait. Thorough, great bedside manner, calm, listens, answers questions.read more

I went to VM on a doctor referral to pursue next steps for a specific issue and Janet immediately…read moredismissed the direction my doctors requested. Immediately, as in, as she was still walking in the door and I'd just said hello. I had to correct Janet several times during my visit because she didn't review my chart. She took one look at me and somehow had her mind made up about what I was coming in for as well as solutions. She didn't let me talk about my symptoms, didn't look at paperwork that was filled out during check-in, and didn't look at my referral, otherwise she'd know the issue I was hoping to address. Whenever I'd try to direct her back to the issue I hoped to address, she would cut me off and proceed to speak over me. It was clear from our conversation she didn't review my medical history prior to the appointment either. My lab work clearly pointed to the reason my doctor asked me to come to this appointment in the first place and because Janet didn't review it, she continued to bring up a medication that would potentially cause me harm. Throughout the visit, Janet was mainly focused on my weight (right in the middle of normal BMI range) and spent most of the appointment telling me to eat more. Maybe she meant well like a mom scolding a child kind of way, but this was highly inappropriate and irrelevant. I kept trying to redirect her back to the medical records. As she glanced through, she made multiple exclamations that I felt were unnecessary, for example commenting, "So, you were WITH YOUR PARTNER FOR FIFTEEN YEARS?" with disbelief after firing questions at me around my sexual history and then reading my chart incorrectly. Her attitude and string of questioning me with suspicion was that of an interrogator, rather than an empathetic medical professional. During my exam, she also took a lab sample, even though she said she would not be doing swabs and only do a physical exam. I am currently trying to figure out what that swab was for, why we did it, and where it went (since in hindsight she didn't ask me to confirm my name/ birthdate). Giving 2 stars in case she's just having a really bad day, but otherwise I truly felt violated throughout my visit and would recommend avoiding.

So this marks the first time I've "updated" a Yelp review. While SCCA would in theory top the list…read moreof places I'd most want to upgrade to a HIGHER rating, its scheduling department's ongoing incompetence once again caused enough stress and inconvenience today to warrant this downgrade to just one star. Quite frankly, I'd give the scheduling department (at least the one I'm stuck dealing with) ZERO stars if given the option. In my 10+ years as a patient, I've communicated with almost as many schedulers -- and perhaps one or two of them have been good at their jobs. The one working when I first started treatment was so bad that after I once vented about her on a support board, a local person PM'd me to ask if I was talking about S***; she knew exactly who I was referring to (even though I didn't name names), and said the lady was notorious for her poor communication skills. Well, at this point, I actually MISS that ten-years-ago scheduler. At least she never flat-out lied to me -- unlike the one two years ago who said it was ok when I questioned why my routine CT scan wasn't scheduled (see previous review), only for me to find out several weeks later, on the day I received the results for my bone scan, that yes, I DID also need the CT scan (which I then had to have at the last minute, and wait an extra day to get results for -- as if regular "scanxiety" isn't bad enough without being made worse by lazy schedulers who can't be bothered to follow up on valid patient concerns). After that 2018 incident, you'd best believe that I let SCCA know how I felt about it. I was then given some empty promise by Patient Relations that it "wouldn't happen again", they'd "communicate better", blah blah. Because I'm a forgiving person, I thanked them and decided to let it go. I still have to initiate setting up all my appointments, despite always being told that the schedulers will "contact me" (and I'm actually ok with scheduling things myself; I do so on a regular basis with my GP's office, which has a specific portal for this, but apparently SCCA isn't yet that advanced. But why bother claiming that the schedulers will "contact me"?). Still, things were more or less fine, until December of 2019. That's when I contacted my onc's current scheduler to set up my every-three-months Lupron injection, which I knew was due in January. She responded within a reasonable time frame, and told me that the shot was scheduled for 1/4. Right away, I noticed that this seemed too early; it's been made very clear to me over the years that these shots should be given every 12 weeks (though there is about a week's worth of flexibility; it doesn't have to be 100% exact). But my most recent injection occurred on October 21st; and it shouldn't take a rocket scientist to see that 10/21 to 1/4 = not 12 weeks. It should take about 30 seconds to actually make the effort to count (or check a calendar, for crying out loud) and see that officially it's only 10 weeks and 5 days. I emailed the scheduler with my concern. I pointed out that it seemed too early. I gave her the specific date of 10/21 as my last injection, so she had that information handy. Two days later, she replied; she mentioned the week's flexibility and said (and I quote; see attached) "it is okay for you to receive on 1/4". I knew it still wasn't quite even 11 weeks; and I certainly hadn't forgotten the incident two years ago. However, I decided to give this person -- who, after all, is paid to be thorough and accurate, and not make mistakes -- the benefit of the doubt and not question her further. I mean, I shouldn't need to be in a position where I'm asking "ARE YOU SUUUURE?" each time a member of my so-called "care team" relays a message to me. Especially not AFTER I'd handed this person her own error on a silver platter by pointing out the early date, and given her ample time and opportunity to follow up on and fix the error if needed. Fast-forward to today, January 4th. I don't blame SCCA for running behind, and for waiting until 20 minutes after my scheduled appointment to send me back to a room. I DO, however, question why they waited until after I'd been sent back and had my vitals taken, to inform me that they couldn't actually give me the injection today... Because it was too early. LIVID doesn't begin to cover how I felt after hearing this. While lazy and irresponsible of them, I'll forgive SCCA for not bothering to call, or at least tell me when I checked in, that I wouldn't get the shot today; at least the infusion nurse who gave me the news seemed genuinely regretful, and made a visible (and appreciated) effort to help. There is NO excuse, though, to be flat-out lied to and misinformed AGAIN by a scheduler who can't be bothered to do her job. It's infuriating. It's ridiculous. And SCCA's patients deserve better. I'll close with a line from my first review -- In short: I'd suggest looking elsewhere for treatment.

I won't speak to the quality of service since I am uninformed and also don't want to jinx my wife's…read morefuture prognosis. However, I wanted to take the time to write this review to recognize the compassionate care she received here. My wife's primary RN was exceptionally caring, empathetic, and personable. She took the time to engage with my wife beyond just talking about her treatment. More importantly, she was genuine. She wasn't just going through the motions. She really cared about my wife. It made sense that we later saw her plaque on the wall for an award she recently won for providing such great service... and we made sure to nominate her again. We also truly appreciated the kindness of our doctor, the two ladies who manned the check-in counter, our nutritionist, our social worker, etc. Lastly, we loved the views of the lake from the waiting rooms and the free food/drinks in the nutrition areas on each floor. There were minor negative aspects here and there, as with anything. For example, there were a few times where we had to wait at the pharmacy for 30 to 40 minutes for meds. But overall, we are grateful for the kindness and compassion of the staff here.