Great product, the company took a while to repair issues but they did. I recommend the lights.

ABSOULUTELY HORRIBLE COMPANY! I ordered the lights in December of 2025, paid my deposit and was waiting on an installation date and was told, "we'll get back to you." After they received my deposit, the communication stopped. After 2 months of calls and emails, I was finally able to speak to someone (who shall remain nameless at the moment) who finally gave me an installation date for March 2026. The installation guy finally came by, but brought the wrong materials. So at this time, that's it! My wife said "she's over it and wanted to cancel. After several more attempted phone calls, my sales rep (D.D.)called me back and I explained to him our frustration and that we no longer wanted the service. This guy would not take no for an answer and kept trying to upscale me and avoid answering any questions about when I could expect a refund of my deposit. Extremely frustrated at this point, I start replying to emails that were sent to me back in December of 2025 and a young lady called pretty much doing the same thing. She gave me an email address to contact "The Refund Department." Of course the email address was fake. So another dead end of course. Now no one is calling me back or responding to my emails. My next move is to file a complaint with the Better Business Bureau. I want to see if they ignore them too. Moral of this story, DO NOT DO BUSINESS WITH LIARS AND CHEATS. ...To be continued. read more

IF I COULD RATE WITH NO STARS I WOULD My Everlights were installed in December 2024. The lights worked for about 3 months then started malfunctioning. Half a zone would remain on unless the power was turned off. Mike came out and made repairs that got those that were malfunctioning to work then another section would malfunction. Again remaining on unless power was off. Mike would return and replace another section only to have the same scenario repeated in yet another section. Mike has been great but I still have lights that malfunction and after 3 weeks of waiting, Everlights still does not have a scheduled repair date. Every day that they delay is a day we can't use these very expensive lights AND it is one less day of warranty coverage. The situation is very much in their favor! I can imagine a scenario where my lights to continue to malfunction in the same manner as they have from the beginning yet there isn't any warranty coverage remaining even though the source of the problem has never been properly addressed. This is the worst purchase I have ever made! read more

I have had the lights for three years now. They initially worked fine, but I have had problems consistently. In the beginning, Everlights was responsive, but the same problem of lights not working keeps repeating. It used to take several weeks to get someone scheduled, but now, the response time has increased dramatically. The main reason for getting the lights initially was to not have to put them up every Christmas. Now here we are, and my lights are again not working properly. I have been reaching out, and after finally receiving a response, I was told someone would reach out and schedule an appointment. I have still received no calls. When I reached out again, I was told that there will be no work done until after Christmas. The lights are great when working, but I would not recommend at all due to the very poor customer service. It is obvious that they are prioritizing new customers for whatever time they have for their technicians. Buyer beware. I installed my own Govee lights in the backyard at a fraction of the cost and they work equally well and have responsive customer service. This has the feel of a failing company. read more

Have had the lights maybe 2 years. Cannot get any help from customer service. Their direct mb connection system called the bridge won't connect and all their online helps to reset it. Have called and emailed multiple times and ZERO response. Also half our lights stay on all day. Don't waste your money but the ones on Amazon! read more

This product is horrible! We got these lights 16 months ago and in that time we've had sections of them stop working on three different occasions. Now today there is a row of four or five lights that are white (they should be green) and the entire half of the house beyond that point is out. $2,500 for lights that essentially lasted two Christmas seasons. What a scam! read more

EverLights - The lights above the door should be green and the entire left half of the house is out - Holiday Decorating Services Near Me

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Not happy at all!!! We are about 8k in the hole for a system that doesn't work and the company will not give us a date to repair. We have been waiting since end of February for a call! We only had them installed in January and that lasted all of 6 weeks before breaking! I'm now seeing they have a F rating and many similar complaints on BBB Ps we bought them because they are supposed to be rated to last like 30 years! What a scam! read more

Customer service is horrible. My lights have not been working for weeks and I still have received a call to schedule service call. They do no good if they aren't working. read more

100% buyer's remorse as I stare at all my neighbor's surrounding homes with amazing CUSTOMIZED GOVEE lights at a small fraction of the price we are saddled with. For as much as this costs, there is no comparison to the features that GOVEE lights offers. So many regrets on not reading up on reviews of this company which it all seems to be a sham about upholding their promised warranty. ONE WEEK in and we are already having issues with the app and have to reboot our system. Anything I try and do in the app is not possible, but don't worry, it may be available in a future update, what a joke. From the moment we signed our contract with Matthew Heinz, regional account manager, we were promised 1 of 9 install dates BEFORE Thanksgiving if we paid an extra $2k. We reluctantly agreed until a week later when we were called to schedule and it was AFTER Thanksgiving and of course AFTER we paid our 10% deposit of $1200+ after going back and forth with a couple employees, they were able to get someone from LA to come out install the week before Thanksgiving. Super grateful to Alec, he was prompt, communicative, professional and worked hard by himself so definitely 5 stars for him. Then we receive a bill for the full amount a few days after installation, nearly $11k due in less than a week. This was after Matthew Heinz had said we were able to finance as an option which is the reason we even decided to go ahead with this company even though we tried to cancel after the whole scheduling issue. Had to chase down a couple people again to get that settled, what a pain. Nobody ever checked in on us, asked us how we liked our lights, the job, if we were satisfied, NOTHING. I guess once they tie you down with a contract and get their money, you don't matter anymore. Seriously disappointing, don't recommend at all. Very expensive lesson learned! read more

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Really enjoy our light installation. We turn them on for holidays, birthdays and when our hometown team wins! So glad we don't have do get up on the roof at Christmas anymore. Now, fun lights year round! read more

EverLights - Holiday Decorating Services Near Me

Reported issue with 2nd Story Everlights install week before Thanksgiving - white lights stuck on wouldn't turn off. (See pic 1.) rest of lights wouldn't turn on. Was told they were too busy on new customer installs to send out a tech to troubleshoot the issue. Got TEXT support week after Thanksgiving. Reset the 2nd story. The result turned on the blue lights, basically stuck on set up mode. Made the problem worse. Was told I needed a tech to come and troubleshoot this issue. I Asked for holiday tech support for an existing customer. Was told my ticket was in the cue. Then crickets from Everlights. No communication from Everlights about anything ! We spent the WHOLE HOLIDAY with half second story stuck on (see photo 2) ! It's still been "crickets" from Everlights with any information about when they could schedule a service call on their install I would give Everlights on sight tech support an "F Minus". It appears all they care about it servicing new customer installs not providing ANY SUPPORT, for existing customers experiencing technical issues ! Signed Seething in San Diego ! ! ! read more

EverLights - Blue set up lights stuck on 2nd story. Tech support too busy with new installs to make service call - Holiday Decorating Services Near Me

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So beyond frustrated! We've had our lights for 3 years and now they are glitching out, not working, or only 1/3 of them on....and then won't turn off. I've left voice messages, texts, email over 3 weeks ago with no response. Will contact BBB next! Such poor customer service! Definite Buyers Remorse! Do NOT buy!!! read more

Their service is really bad. I've been waiting over a month to get my lights fixed for the second time in 2 months. It's been extremely frustrating and they can't even give a schedule. Bad light. Buy another brand or company. read more

This company does not appear to have workers dedicated to warranty work. I have had my lights installed for about a month. 2/3 of my lights are out or turned blue. I have been waiting for over a week for repair work. Still no ETA on repairs. read more

EverLights - Holiday Decorating Services Near Me

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Everlights started strong then dropped like a bad habit. Their controller stopped working at first they tried over the phone to get it back connected. Offered to pay to have someone come out it that is what it took. Now they won't even respond to a call or email. Too bad because they were really cool when they worked. read more

Very slow to resolve problems. My bridge rarely works remotely. I wish I had done my research better before spending over 10k! read more

I would give a zero. Lights have never worked since installation. Finally got them to come out for a repair. Worked once. Have not worked since. Company has ghosted us. Has been over a year. We keep calling, email, etc. A $20,000 expensive mistake. Can someone help me sue them? read more

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! Spent $15k on my Everlights system. Worked great the first year. But now that I have had it about 2 years, it hasn't worked the last 4 months and although they claim that I am in queue for service - (IT HAS BEEN 4 MONTHS) without them able to send a technician!! I was forced to go the entire holiday season without lights, and their service team does not return calls, return emails, or anything. Took them 3 months to finally get back to me, and told me they don't know when they'll be able to come out to repair the system (that was a month ago). Stay away!!! read more

Been trying to get service since some of my lights aren't working but no call back after voice mail, no response to email, was happy with this company until this recent issue. Won't be recommending to anyone!!! read more

Two years later 4 repairs only to turn lights on for Christmas and only half work. So frustrated. I call the number for help it's a recorded line asking we give them our info yet there is no way of knowing if information was received correctly. Spent over $6,000 to have lights not work again and again I think the concept is a good idea but the reliability and service lacks. Once installed an paid for your at there mercy It appears they will get back to us next year. read more

Where do I start? I've had my Everlights for approximately two years now. While my installation experience wasn't the best, it wasn't bad enough for me to initially raise a complaint. When I first signed up for the installation, the Everlights installer canceled my appointment, even though I had taken the day off from work, which meant losing 24 hours of PTO--a big deal for me. Despite this setback, I decided to go ahead with the installation. The installation was eventually done on a day when I was working and not at home. For $3,500 worth of lights, the job wasn't as clean as I had expected. I decided to move past it, even though I was disappointed. To add to the frustration, I lost my cash discount because I couldn't pay in cash since I wasn't present during the installation. This resulted in an additional $100 charge. However, it wasn't until recently that I experienced Everlights' true customer service shortcomings. I referred a friend as instructed, as confirmed by an email from the area manager. Yet, the company went to great lengths to deny the referral incentive. I received text messages stating that I didn't qualify due to strict tracking procedures, even though I provided a picture of the email, which clearly stated that simply sharing the contact information would qualify me for the referral bonus. At this point, it's not even about the "reward" but rather the poor business practices Everlights follows. I'm sharing my story so others are aware and prepared for similar issues. I'll attach the email I received for transparency, as I expect the company to claim, like they often do in other reviews, that I was in the wrong. read more

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I added them 5 years ago, did the install myself. they are starting to fail, customer service said that's about right and that was it. I would not recommend spending a single penny on this product or company. happy to answer any other questions about them. read more

I've had my Everlights installed on the house a little over two years all of a sudden they stopped working and then half of them started working, and then there are others that are different colors all on their own. I've tried everything to get it to reset unsuccessfully. I've tried contacting the authorized agent that install them Colin Castle he won't return phone calls. He won't come out to meet with me and check my issue. I would not recommend buying these lights go with any other company other than Everlights. They have terrible customer service. read more

EverLights - Holiday Decorating Services Near Me

Had Everlights installed last December and right from the start, we've had nothing but issues. The very first week, the upper roofline started flickering and sometimes half of the lights don't turn on. 1 year and 10+ service attempts later and the problem still persists. Prepare to be ghosted for weeks at a time from support. Our neighbor is having the exact same issues with their Everlights too. read more

EverLights - Everlights constantly fail - Holiday Decorating Services Near Me

We purchased their product less than a year ago, and very happy until two months ago when they (lights) turned blue and would not work. I contacted them for service (our warranty is good for one year) and they have not been out to fix as of today. It is extremely frustrating as now they will not answer or return a phone call. Very poorly run company. read more

The lights look great, but the customer service has ghosted. What good are the lights if they don't work during Xmas. My lights were installed on 12/30/24 and quit working 3 days later on 1/2/25. Everlights came out got everything working by relocating the bridge to a more centered location. On July 2, 2025, half of the lights quit working. Everlights responded in a timely manner and repaired them. On 9/22/25 a different portion of the lights quit working. Again Everlights responed in a timely manner and repaired them. On 11/18/25 half of the lights quit working again. I have called, sent emails, sent text messages and finally was able to get a hold of someone. Unfortunately, she isn't able to schedule anyone to come as they are terribly understaffed. I have asked for a manager, CEO, or anyone that can help with the situation, but nothing. Today is 12/16/25 and they have yet to fix the lights. These lights are terribly expensive therefore should come with better customer service. I regret the purchase and am considering legal action. read more

Made an appt, confirmed it, then changed it, then never showed up! I told them to cancel after they wasted my afternoon and never showed, then had the audacity to contact me again to try to setup another appointment... I wouldn't have minded if you cancel an appointment, but you updated my appt, confirmed it and even sent a reminder text, then just never showed?? No cancellation or even a courtesy call till later asking me about how the appointment went?? read more

If you like a product that doesn't work with zero customer service, this is your company. After a crappy install, they will make sure and ignore you and send you a general email that says you are not forgotten from a "no-reply" email. The biggest scam since Madoff! I will be contacting the BBB and reporting them as companies that operate like this should be shut down to avoid scamming others. read more

We purchased Everlights in February 2023 and every year has had multiple issues with lights (bulbs burning out, app not working, etc). In 10/2024 the management ignored my service requests for multiple weeks and finally after I posted Google and Yelp reviews and submitted a complaint on BBB they got back to me and sent a repair person. In 2025 we have had issues with the system again. After weeks of requesting for service they sent someone out on Halloween, but the system was still not working. I asked them to send someone back out since their "fix" was not a fix and I am still waiting for them to respond. That was over 7 weeks ago and I still have not heard from anyone. I have reached out to the regional office, our original sales person, corporate, as well as the service person who came to "fix" our system in October, and no one has responded at all. Despite Everlights advertising for 5 years warranty, there has been poor professionaism shown. Most despicable of all, there is no outside vendor/repair person who can help fix the system. Everlights needs to take accountability for their unhappy customers. read more

Not a fan of this Company... If your someone who likes a return phone call or service in a timely manner, this is not the Company to purchase Holiday Lighting for. We've placed 3 service calls in the short time we've had these lights for a bad control box to lights being different shades to the rest... First service call took 2 months to get someone out here... When you call for updates, you get a message that basically says "don't call for updates we have your call and will reach out when someone's in the area". We spent a lot of $$ for Holiday lighting and communication and quality have been horrific. We have another issue and called to express our frustration with calls backs and the person we spoke to said "don't worry we will have someone call you tomorrow", that was 5 days ago so here we go again. Lights look good when they work, but had I known this was the service we would expect post install given all the $$$$, we would've given our business to another Company. read more

I spent over $7,000 dollars and half my lights do not work. I've sent in requests for their tech support to come out several times and have not received any word on honoring the "10" year warranty. They have several different contact phone numbers which no one will answer. The only time they contacted me was to get my money and now with equipment that does not work they are no where to be found. Do not buy anything from them unless your want to give your money away for nothing. I should have done more research, looking at these other reviews I would have gone else where. read more

I notified Everlights that I was unable to proceed with my installation date due to personal reasons and wanted to cancel my service. I was informed that I would not be able to retrieve my deposit and was being forced to go through with the entire installation. I'm still waiting to hear back from management. read more

I spent $10,000 on what was supposed to be the best in the business and for almost 2 years I've been getting the runaround by the the finger back at the product and not working properly for almost 2 years and now after excuse after excuse, they tell me there's nothing they can do and I have to call the manufacturer they've replaced lights. They've replaced transformers has not worked properly for almost 2 years after spending $10,000. it's absolutely asinine I've seen systems put up for less than $1000 that look and operate better! I'm extremely disappointed in the entire process. I've been waiting months for any kind of reply and finally, I got one today saying that there's nothing he could do! I'm sorry this is just bad business. Disappointment is not even close to what I feel about this. read more

We've had our Everlights for about 3 years. The installation was quik professional, and done with great attention to detail. The installers arrived on time, worked efficiently, and left everything professionally set up. What really impressed me, though, was the after sale service. We had to replace several of our fascia boards due to dry rot. Everlights responded to our request to take down and reinstall the lights quickly. We throughly enjoy our lights and have recieved servral compliments from friends and neighbors. read more

I can only express how incredible it is that the lights turned out exceptionally bright, and many of my neighbors noticed them. Alex, who is excellent, very nice, and extremely polite, installed them flawlessly without any issues. It's been three days since I started turning them on and off, and so far, I haven't encountered any problems. Alex also ensured that all the lights were functioning and told me to call him immediately if I noticed any that weren't working. I appreciate his careful approach and the time he took to install the lights; they look truly amazing. Thank you, Alex. read more

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When I first started thinking about Everlights, I came across some reviews that left me feeling skeptical. I had wanted these lights for so long, though, so I decided to reach out for a quote. Stacie was our Everlight representative, and from the moment we connected, she was incredibly responsive and attentive to our needs. I even asked her about the low Yelp reviews, and she explained that they were from a time when Everlights was managed by private agencies, not the company itself. By the end of the day, we had our quote, and by the weekend, we were all set up. Given that it was the holiday season, we were especially grateful that Stacie was able to find us an installation date before Thanksgiving. Our installation took place while my husband and I were both away. Marcus, our installer, stayed in constant communication with us via text, updating us on the progress. When I came home at 3:45 p.m., the job was complete, and the installation was flawless! There were no hanging wires, everything was neatly done, and Marcus was incredibly patient with all of my questions and the app training. We set up a few presets, but I also had fun creating my own custom patterns. I could've spent all night playing around with them! As of today, I am absolutely thrilled with Everlights. If you're considering them, do it! No more hanging lights. During the day, they're practically invisible, but at night, they light up your heart when they turn on. :) read more

Less than two years, glitches, replaced the bridge, and still works on and off, different lights on top than bottom. Then the app failed completely. Emailed my installer several times, and all he says is to go on the app to request an appt. Earlier, last year, he would respond promptly and send someone to fix the issue. Not anymore. Still waiting after a month of requesting service. Do NOT waste your money on this company. read more

"We have a $3500 minimum" That's what the salesperson Matt Heinz told me right away when he came out to give me a quote. My total price for installation was over $3600, and after a week and a half of radio silence it took me threatening to exit the contract and demanding a refund to even get on the install calendar. The day before Halloween we had our Lights installed. Their rep showed up and had everything mounted and hooked up within a few hours, however, the quality of the install left a lot to be desired. I was told that the lights would be mounted flush to my fascia board and during the day would look like nothing was installed. I was concerned to find that the aluminum strip they use does not make corner bends or end cap pieces, so we were left with several bends that were exposed and told that there is nothing they can do about it. I contacted Matt, who referred me to Jorge, who after several requests came to inspect the work by the installer. He said "oh I would have done this differently", "yea he tightened this too much" and "oh this is bent that's why". I was told that he would have someone come out to repair and despite it now being several weeks later I have yet to hear back from anyone. Since the installation I have had to reboot my controller bridge three times because it lost connection to some service, my lights have stopped responding which caused me to have to "reboot everything and cycle the colors", and my requests for updates from the installers have gone silent. It's for these reasons that I cannot recommend Everlights as a "professionally installed lights company" to anyone. My neighbors who were waiting to see how our installation turned out heard my feedback and threw away their business cards. I am sending a link to this review to corporate, I don't anticipate to get a response. read more

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I had a problem with the app. I texed Everlights and Lacey quickly responded to my text. He determined the problem and the solution. Lacey is a asset to Everlights. read more

We recently moved into a new build. The home is beautiful. We decided to go with a more permanent lighting. I was told this new Everlight system was the latest and greatest. The best on the market. We purchased Everlights and had them installed at the end of September 2025. They have yet to work properly. The lights flicker with white lights throughout the strands. No color scheme works properly. I submitted a fix it ticket and it took roughly two weeks to come out and fix the issue. What ever they did worked for about a week. Now the lights don't even display a color. Its all white with a hue of light coloring. I placed another fix it ticket over a month ago. I have received one auto generated email saying they go the request. In all I have yet to use the lights for, Halloween, Kids birthday, Christmas, new years, valentines, and any other reasons to light up a house. DO NOT PURCHASE EVERLIGHTS. There are plenty of other options out there. read more