Wow, I was really impressed with the service provided by Tony at Ruby's Garage Door in…read moreRuckersville! We were on a very tight schedule & he responded quickly to our concerns. He was able to update our very old system, installing a replacement motor & a state of the art entry keypad! he provided new remote controls, & advised we needed new weather stripping across the bottom of the old door. Plus thankfully he added the updated safety Sensors, to prevent something being accidentally crushed! He had our highest recommendation!

Amazing! It is rare in this day and age to have some one that hits all the boxes for service, cost…read moreand friendliness. Tony was absolutely a blessing to my home. I would recommend him to any one that ever needs garage door work. He was on time, honest and hardworking. He also works on vehicles ! A man of many talents! I love your story as well!!

Mike was incredibly friendly and generous, taking the time to explain everything that was going on…read morewith my garage door. The service was very fast, and I'll definitely be using his services in the future.

Mike was excellent in replacing the broken torsion spring on my garage door. Professional, very…read morequick, and he was happy to answer my questions so that I could do the repair myself next time if it happens again. I like to do-it-yourself when I can, but this was worth every penny for the peace of mind.

Great company. Just had new doors and drives installed. Mouse fart quiet as they say…read more Great crew, extremely conscientious and respectful. You can always tell a quality service company by the caliber of their crew.

I had Mike and Kobe come to install my shed door. They were great. They installed a new sill frame…read moreand installed the door in record time. They even removed and replaced some of the garden equipment stored in the shed. I would definitely use them again

This is really a trustworthy business in garage door service. The guy Don is supper nice and highly…read moreprofessional and fast. I highly recommend this guy for your issues with your garage doors. He charges a reasonable amount for the work he does.

We had an excellent experience with this company. They were responsive, knowledgeable and explained…read moreeverything very clearly. They did an excellent job and gave us a good price.

I would highly recommend this company. Used them 2 yrs ago and the man that came, had our door…read morefixed in an hr! We had to call them again yesterday. They didn't have any techs available, so Adam, the manager, came out himself early this morning so we wouldn't have to wait to get it fixed. Adam was super nice, and very knowledgeable. and had our door fixed quickly and it works great. He didn't try to sell us a bunch of stuff and only charged us for what was fixed, which was very reasonable. To know they stand behind what they fix makes it even better.

Highly recommend this company. Best service and the techs came on time and explained everything…read morethey were going to do and fixed all the issues. No up charges . We have them at our house every year to make sure all is doing well.

It has taken me a few days to reflect on the extraordinary experience of dealing with a Veteran,…read moreFamily-owned business. Some context is in order first. This past Memorial Day Weekend, Saturday, my wife and I came home from celebrating between 6-7PM. As we entered our house, just as we stepped inside we heard an explosive crash. Immediately we thought someone had driven into our garage door, and it had fallen on our car. Somewhat of a relief, when we opened the door back into the garage, snapped cables were evident, and the door could not be lifted. We debated whether or whom to call knowing that no one would be working over the Holiday. So we began an AI search of regional garage door repair companies. After an exhaustive search we homed in on Door Serv Pro---their customer reviews, their standing with the BBB and rankings in several regional publications were encouraging. We gave a call fully anticipating that a recorded voice mail would be encountered. Instead Riley picked up the phone and very cheerfully greeted us. Frankly we were immediately shocked that a real human being would be manning the phone over the Holiday! After describing our situation (we were unable to exit the garage in an emergency) she first re-assured us that we were very very lucky that the door missed our car by inches. Second, she said Door Serv could get someone out the next day but there would be Holiday Service charge and that frankly, if we were able to wait till Tuesday, she could have one of their best techs at our place almost O-Dark Early Tuesday. Adam and Dylan arrived first thing Tuesday; we were smart to wait. Adam is the Service Manager with 16 years of garage door repair experience. Dylan is a young and capable apprentice. They knew exactly what to do. TOTAL PROFESSIONALS. They communicated throughout their door exam and recommended a course of action. Yes, they were not the least expensive; however two of our neighbors just recently and took "the least expensive" firm and regretted it (had to repeat the repairs with other firms!) Adam and Dylan are quite the team: highly knowledgeable, immaculate in their work, and a pleasure to have repairing what could have been a disaster. Not only are they personable, they made certain they cleaned up everything, and removed the debris/leaves in our garage! Within a day their team notified us to make sure we were pleased....we cannot lavish more praise on Door Serv--- we took a shot and they hit the mark. WHAT A PLEASURE TO WORK WITH A FIRM THAT IS NOT ONLY COMPETENT, BUT UNDERSTANDS SOLID CUSTOMER SERVICE. I would give them 10 STARS IF ABLE!

Same day, a free estimate was provided. However, two technicians came out and surveyed the…read morenecessary repairs and replacements. After explaining to the young lady, "Maddie," on the phone that I only needed the torsion springs replaced and provided precise measurements for the parts, she said no problem. Our technicians are fully stocked and can replace them on-site if I agree to the price. Once the technicians arrived, they examined everything and stated that they would have to install a conversion kit. However, this was not what I had requested nor what Maddie had suggested could be done. The conversion kit parts and labor would cost just over $1,200.00, sir. Unfortunately, the complete conversion kit costs $287.00, and the total labor hours are limited to two hours. Therefore, $1,200.00 minus the parts ($287.00) equals $913.00. Subtracting the labor (2 hours) from $913.00 gives us $456.50 per hour. I'm sorry, but that's certainly not good business practice. And certainly not what an average garage technician gets paid even if you split the 456.50 between the techs. 228.25/ hr is still nowhere near what garage techs get paid around this area. Made a call as soon as they left to another company "The door guy" same kit , same service $636.00 after parts labor and taxes.

Overhead Door was great at solving our problem. Our remote control device did not work on one of…read moreour garage doors. Overhead Door sent someone out to our house the next day and promptly resolved the problem. We are very satisified!

Very professional company and awesome technicians. Made special trip with their schedule to help me…read morewhen the door spring busted at my home so I could get my car out of the garage, and able to make the repair on site. I would highly recommend Overhead Door Company of Charlottesville for all your overhead door needs!!!!! Randy Coleman Troy VA

Andrew provided a no-nonsense estimate for the repair of my garage door during our call this…read moremorning. His quote was fair, and very reasonable. Upon arrival, the two men were able to complete the repair and get my garage door functional within 20 minutes! They were professional yet courteous, and informative! I plan to replace my motor in a few days as well. Thanks for such a superb job!

Hired to install gate opener system on my farm. could not install controls in the configration…read moreoriginally promised because he did not understand how the system worked. He got guidance from LiftMaster. After installation, numerous problems with gate alignment and function. After one visit which did not correct the problem, he stopped replying to my emails. After two weeks, gates totally locked in open position. Troubleshooting by phone with LiftMaster corrected one problem but other problems beyond homeowner capability. Not recommended for gate openers. Did a nice job on garage door openers. Stick with that. He's very diligent about sending bills and payment reminders though.