Horrible customer service. Unprofessional on every level. No one emailed me to say the salon was open in June. I called on June 18 to ask if they had reopened, I was told "yes, at the end of May." $90 had been drafted out of my acct for June, even though I had no idea they had reopened. When I explained that I wanted a refund, I was told "we don't do refunds". They're inability to communicate with their customers cost me $90. They have shady business practices. AVOID!! read more

Came in for a spray tan and was helped immediately! Mariah was so nice and so helpful in choosing a proper color for my skin! They always have great deals and the tan looks natural! read more

Great service. 90% of the time the girls at the counter will already have my file pulled up and everything ready to go be for I even get to the counter. I have been a customer for several months now and I have no complaints. read more

I have been a member for about 2 months..when I signed up I told them I am on a serious budget and just want to come in and tan. I told them I have my own lotion I've been using when I tan indoors.All other lotions ive tried has caused me to have hives or bad a rash... The second I walk up to the counter it's them offering lotions. Not even a hello. I've let them know everytime, I can't afford their lotions and they give me a rash or hives and they are so rude if I don't buy it...I cancelled my membership because of the constant harassment about lotion. No compassion and only after a sale...I go out to tan in Murrieta to tan my 4x a week it is well worth not being constantly harassed. read more

Emily is such a sweet and helpful girl! Her and another one that I forgot her name. I wasn't sure what to get and the girls walked me through everything. Such a good experience! Thanks so much ladies. read more

This is for sure my favorite itan location. The girls are super helpful and really know what they're talking about especially Jasmine and Heidi! They're always willing to answer any questions and have recommended products for achieving a darker tan even after I thought I was as dark as I was gonna get, and I still got darker! read more

I really like the staff, all the girls are knowledgeable and friendly. Every visit I'm greeted warmly with a smile.

I love the variety of tanning beds that are offered here and tge option of 2 different sprays to choose from! All of the girls are super sweet and always friendly when i come in! read more

Knowledgeable staff, clean rooms and great customer service. I don't know much about the machines here and the ladies are always really great about answering my questions and helping me out. It's usually pretty busy whenever I go in and they still manage to greet everyone and maintain a sense of order. I will definitely remain a customer here! read more

Luv this salon, the front girls Marane and Hailey are very nice and sweet, always luv getting my tans here

Staff is extremely knowledgable and helpful! I am always greeted with a smile! I love the variety of services and products that offer! The staff is always helpful when recommending services to best achieve the results I want! I also love how they offer spa services as well! 10/10 recommend! read more

Being that itan is the only tanning salon on the west end of town, I come here during the summertime practically ever year, but it's definitely not for the customer service because for the most part, they're lacking terribly at this location. A couple of the girls are very friendly but the ones that have been there longer are pretty rude. read more

Just called here and the lady answered with hello? No "thank you for calling itan, etc " nothing. Then I asked if this was itan and her exact answer was "ya". Just short, no professionalism, no nothing. Not gonna pay $30 for a spray tan here! :/ read more

Really bad customer service. It's pretty awkward when you walk in (for the 3rd day in a row) and the staff just glances at you but says nothing... Other itans are amazing. This is the only location I've had bad service with. Sucks it's so conveniently close to my work. Id rather tan at Winchester. read more

You get what you pay for! They are expensive, but they have the good beds they have lots of them and for the most part they are pretty good about cleaning and customer service. However if you do mystic tanning bring an old pair or socks or flip flops because the floors are so covered with tanner that your feet will get orange!! Lesson learned here!! read more

I've come in a few times and first the issue was under trained staff who knew little to nothing about the beds and packages now my issues are the place is severely understaffed 1 person working whenever I come in ....if you can call being rude and talking on your cell working read more

Cleanest salon I've ever been to! Every time I go in I see the girls always cleaning or helping out customers. They've been so patient with me and all my questions and even if I didn't catch something, they're more then happier to go over everything again! Elsa and Berlyn are always the ones that are there when I come in, and they always have the best attitude and the relationships they formed with the other customers too are amazing. Just a great place to get a tan and to make a friendship with people! read more

Great Customer Service!!!! The girls are always very friendly, I just wish they had more services to offer. I always get in a bed in a timely manner and they are always clean. I usually drive to Winchester where they have more services. But it is a a great place to go if you need to get brush up on your Tan. (spray or Bed) - read more

I have tanned at several tanning salons and this is by far the best one that i have tanned in! There beds are nice, always seem to get color from the beds, the store is very clean and elegant! There is sometimes a wait which tells me that other people in the area enjoy itans service also! May be a little pricey but well worth the money spent!! :) read more

Boooooo! This place sucks! It's a long story and too much to write but take my word for it! The manager Kristen is unprofessional and a complete LIAR! Besides the fact it was "under construction" FOREVER, they're really unsanitary. Bring your own goggles if you insist on going here, and maybe wipe the beds down yourself. But if you can, just avoid this place all together.... GROSS! read more

Just got my very first spray tan ever at ITan in Hemet! I'm so happy with the outcome. The girls that work there are super nice & took plenty of time to explain everything that I need to know. Plus when I left I got a free spray tan, so I'm deff going back!!! Y'all should deff go check them out.... read more

I have been going to Itan in Hemet for years. I am always happy when I get my "ME" time in at that location!

I can truly say after coming to this location for the past 5+ years I'm done! I love Rosie she is so sweet and a great rep they have working for there company. However this establishment has become a rip off! And not willing to try and accommodate good standing customers. So I decided once again to join the club rate for spray tanning. With this high monthly rate you can spray tan unlimited for roughly $76 mo. And can freeze your acct and only pay $5 a month and unfreeze which I have done in the past several times. So I go into spray tan and freeze my acct. I knew I wouldn't utilize for the month due to being out of town etc. June 1st I came in to freeze and was told I couldn't. I was then told they needed my cc for payment. Mind you I had already given them my cc last month due to my old one expiring. Then the rep told me I could not tan without payment! Embarrassed I told her I had already given them the updated card last month. And why they didn't keep on file? Who knows! Then I tell her I need to freeze my acct. due to not being in town for over half the month. The rep tells me I'm sorry it's June 1st. You are one day to late to freeze. I explained my dilemma. She didn't seem to care at all!! I then told her well I guess I will be laying $76 to use only 1 time! And she then asked for payment again if I wanted to spray tan. I just got back today to go in and explain to a Mgr due to this not sitting well. The girl still says, you came in on June 1st. But I will talk to my district mgr. I havnt heard anything!!!! I'm done!!! I won't be coming back. They have lost a good customer. Not willing to help out period knowing I've bought product referred friends, have been a club member. Just ridiculous the way I was treated. No willingness to help out in any way. I've decided to not return as a customer and not refer anyone. Sorry Itan, you really need to figure out how to keep your loyal customers. read more

Service is always friendly over the years I've been coming, however it appears a bit run down lately

I signed up today and had the best service I've had in a long time from here the girl was so nice and very sweet I had to ask her for her name so I'm letting u know that (Nicole Medina) was super helpful and explained everything even with my hundreds of questions very patient ! service like that makes me for sure want to come in more thank u so much ! read more

I've been going here for years. The old tanning place closed itan reopened. I went in the other day to renew my yearly expensive membership and the girl was offering me lotion telling me since I like high end stuff that this 190 dollar lotion she could give me on sale for 115 after her story I decided to buy it like a sucker only to hear the very next day while in a tanning bed the other girl offer the same lotion to a lady for 90 on sale for 60 so then I decided to Google it and find that the lotion sells everywhere for between 40 and 60 bucks. Boy Am I a suckerv and she's a real piece of work for scamming people out of their hard earned money for her own pocket. Needless to say I will contact higher ups. So I go in today and mention I feel they burned me I asked the girl how much for the lotion she told me 160. Hmm. So I said why did I pay 190 and why online is it 50. She and her coworker said that the stuff online is probably fake even though it comes directly from manufacturer themselves. I told them I realize they work and get commissions but it is completely wrong to scam people read more

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I had an issue with Itan for awhile...I put my husband's debit card on file for the Itan Membership ...they debit each month on the 1st. I went in and put my Account on Hold which Freezes my account n the blond girl at the front desk told me I can freeze my account up to 12 months no problem ..but my account will be debited $5 each month Frozen. I said ok that's great!!!! I signed a Form to freeze it BUT NEVER put a Month I was starting back up ...but did vocalize to the desk girl 2 months because I was going on Business Trips n wasn't sure when I could tan. I Froze it in FEB... never went in MAR....then a few days into APR...my husband is looking at his bank account statements n it shows MAR N APR they took $$$ out!!! I never step foot in the ITAN because it was FROZEN... I went into the Itan a few days into APR.... n they told me I SIGNED the form to start back up in 1 Month.(MAR)..!!!! NOPE I NEVER SIGNED FOR THAT OR SPOKE that to the desk girl!!! They took that $ out for MAR ...they then Credited back $ into my husband's account.(for MAR)..BUT NOW they want their $ back ..!!! Their Employees made a BIG MISTAKE ...n WONT admit to it. Very BAD Customer Service. And CORPORATE NEVER CALLS YOU BACK!!!! BUNCH OF CRAP...and refuse to let me see the form I SIGNED... (BECAUSE it Shows they're WRONG) read more

Love the ladies at Itan! every time I come into Itan I never have any problems, customer service is great!! They genuinely care about my needs and are always very informative when it comes to the product. Every suggestion they give me always works and I always leave feeling better then when I came In! read more

Love this place the girls here are so friendly and they make you feel so welcome they are very personable and take their time with you to help you understand what each product and service does they are knowledgeable and they know what we're doing. I always leave here feeling so confident and beautiful. read more

Customer service was horrible at times, always changing mgrs, always at the time a situation arises, lost my account had to be manually put in each time. Froze my acct for a couple of months, when it was upon date to unfreeze, was told I had to come in to refreeze, by the next da. Explained I was in hospital been a member for 3+ years. couldn't some thing be done, answer was no and hung up on me. called back and asked for corp office phone #, and to talk to Rosie Mgr. She said Rosie is not Mgr there any more , then let me talk to Mgr she said they didn't have one at the time slammed the phone down and hung up on me.. this was 2 months ago. cancelled my acct.Glad I Did. my neighbor just had a similar situation with I Tan asked her who she delt with same girl cause I got employees name over the phone.... Planet fitness has tanning for $10.00 a month guess I'll go there.Maybe better customers service as situations beyond control do arise. I Tan didn't Care nor did their employees read more