I arrived with a flat tire ten minutes before closing and I expected to leave the bike at the shop…read moreand pick up in a few days. Instead of waiting, I received Immediate tire repair. That quick friendly service was much appreciated!! Thanks!

Amazing staff. We brought a walker in to have tbe breaks fixed. They had the parts and the repair…read more was done within 45 minutes. Top notch customer service. Definitely recommend them.

I will simply never be back here. I went here once and had a terrible experience and can not in…read moregood conscience recommend them to anyone. Others may have had better service, but believe the negative reviews they have received because they are true as well. I went here only out of convenience because I work nearby and the previous shop I went to was in Humboldt park. Rather than going far out of my way, I thought I'd give this place a try out of convenience. But suffice it to say the pretentious roadie vibes are very real here and I should've stuck with my old shop. I went in to get my tubeless tires changed. That was it. It turned into sooo much more. When I first went in, I had already previously purchased tires in the fall and didn't bother getting the service done until spring. The tech laughed at me for not bringing in the correct tires for the bike.... I explained, no they are correct, I am not stupid. He then laughed it off... oh you're right, they are just so freaking dusty I couldn't tell(they had been in my basement since winter) This then turned into inspecting my bike and telling me I was going to need new handle bars all of a sudden? A full inspection because "things weren't working", and then the ancillary fees associated" new bar tape, labor, etc.) I reluctantly agreed, which turned into a 2 month process with my bike. They called me saying I needed new forks but could only get the ones they had picked, they couldn't return it to me without doing that work. The back and forth went on for so long I eventually said let me pay you for the work you have done and give me my bike back. It turns out the only work they had done was disassembling my bike. Take the bearings out of the forks, taking the bar tape off. And giving it back in that condition without the tires being done when that was all I wanted in the first place. Then they charged me 40 bucks for their "work". Do yourself a favor and go somewhere else. After asking around, there are better shops in Evanston. Save yourself the trouble you might encounter from these guys. Thanks but no thanks Pony.

This is a great bike shop. The folks are super helpful an d friendly. Nice selection of…read moreCannondale and other bikes. They tuned up my wife's e-trike that needed some tweaking. I just bought a Quick 3 mens bike. They have an air hose to fill your tires.

I knew I had a flat, but didn't know my tire was shot. The help at Roberts pointed out the tire's…read moreflaws which could quickly contribute to a new flat. I went for the upgrade. The staff will do free checkups on any bike that comes in. My suggestion: Arm yourself with their advice!

I regularly bring my kid's bicycle here. I feel welcome. Robert is always a great one to talk to.read more

Almost unreal how great this place is…read more First off, just on vibes, this is an amazing bike shop. You're effectively rolling your bike into someone's living room and they just jack it up and make it all right again. Kelly also fiercely believes in being part of the local community and takes every opportunity to show it. So on those bases alone, it's an amazing community bike shop. What puts it over the top is the quality and mechanical skill. I had a tune up gone bad at another highly rated bike shop in town this year. Nothing too drastic but persistent nagging problems that their best mechanics couldn't resolve despite repeated visits over multiple months and several multi-week stays in their shop. Eventually I just lost faith and brought it into Mack's. They politely pointed out several of the immediate issues (which the other shop had somehow entirely missed), but were reasonably conservative about their ability to diagnose the deeper and more intermittent issues I was experiencing. They quoted me two weeks. Two *hours* later I got a call. They had rebuilt all of the major systems. Everything was fixed, and it was less than a tenth the price of the other shop. I can't think of any higher proof of the quality of the work they do and their true attention to detail. Don't even think about going anywhere else!

My bike is in great shape now thanks to Mack's!! I called around and everyone had a much longer…read moretimeline. The people that work there are so knowledgeable and treat you with respect. No down talking here!!

The owner, Mike, is really outgoing and super helpful, and I don't feel any buying pressure when…read moreI'm in the store. It's like a used bookstore of sporting equipment, which feels very comfortable. Yesterday I stopped in looking for a free-standing pull-up bar, on a whim that they might have it, and lo and behold they had a Power Tower that was exactly what I needed. Mike was very can-do and cleared out a space for me to try it out, adjusting the height so it would work for me (I'm 6'7", hence the need for a pull-up higher than a door frame bar), and gave me plenty of space and no pressure to try it out. I bought it on the spot. I knew it probably wouldn't fit in my car and was only there for groceries at the Valli's supermarket in the same shopping center, and asked if I could could pick it up tomorrow (today) and Mike worked out when he'd have it disassembled by in time for me, and then offered to drop it off at my place at the end of the day for free (given I live relatively close in South Evanston), which was amazing and I took him up on it. This morning I woke up and couldn't get the idea of doing pull-ups at home out of my head, and stopped by at 10:30 am just after they opened, and Mike was not at all surprised to see me, was very ready to disassemble the item and try to load it into my car, and sure enough my car was too small. He then, unbelievably, offered to drive it over to my place on the spot. I was incredulous that he'd give me that kind of time during the business day. Besides this exceptional customer service experience (I hope I don't get Mike in trouble with customers asking for home delivery! ), they also have great selection and I've gotten a used skateboard there for my daughter and water bottles. When my daughter gets old enough to play sports, I'm sure I'll be back. And as I'm kitting out my home gym setup, this will be my first stop.

They server people up good and then again…read more Their Top Ten Most Wanted items that they have the one (4U) for you are (not in this particle order stella) - Bikes - Dumbells - Adult Baseball Gloves - exercise Bikes - Golf Goofy - Golf Drivers - Hockey Sticks AND & - Mini Tramps Yo

Update Summary: had a problem and had to go back: Chainlinks completely stood by their work and…read moreeven offered a refund. Impressed enough that I will go back again. Story: After my good first experience here, I thought I was going to have to come back and downgrade my review. I got a flat just days after Chainlinks did a repair, stranding me across town and forcing me in to pay for a another repair at the nearest bike store I could walk to. That bike mechanic told me it looked like Chainlinks missed a small piece of wire in the tire. He said it would have been tough to find because of how small, but still, it was probably the same wire that caused 2 tubes in a row to go flat. Crap. So I returned to Chainlinks to talk about it. Different staff working this time and I was concerned I'd get blown off. Instead I got a quick and attentive listen, and the staff immediately put in a call to their manager to authorize a refund (which they offered, I didn't even have to ask for) and they apologized several times. Because of how outstandingly friendly, helpful and the fact that these guys stood by their work, I'm keeping my review 5 stars and I will go back.

Quick service (with appointment) by friendly people at good prices. What more could you want?…read more No cash (but who uses that weird paper money any more?)

Shopping at Erik's was a good experience. The staff was friendly and helpful. The store was clean…read moreand John my salesperson was very helpful, patience and polite. They went through the bike prior to me taking delivery, adjusted the seat and installed my clipless pedals. One of the techs took a few extra minutes to explain some things about the air shock as well. All in all, I left a satisfied customer. I would recommend this business with confidence. Thanks Guys!!

Bought my son a used bike for Christmas and thought it needed some work . Erika checked it out for…read morefree and only recommended minimal work. Very honest guys , appreciate that