The negative reviews here are valid. Customer service is still an important quality in a business…read more I Called at 4pm about a membership, they scheduled me for 5:30 the same day. When I arrived the doors were locked and nobody came to the door. I called and after waiting a while, the person who finally answered did not care and wanted to schedule a different time with an attitude. Girl bye, like I'd waste my time again. Totally unprofessional small town behavior.

Poor management and communication. Shadey business practices and contracts…read more Equipment and facility is mediocre, but not worth dealing with terrible managment and a sketchy owner.

! Yelp ( Google Maps, Better Business Bureau) -- , . , …read more , , Yelp . , , , . : 1 STAR - BEWARE: Deceptive Practices, Safety Hazards, and Bought Reviews If you are considering joining Sandcastle Fitness in Surrey, please read this first. Do not be fooled by their high ratings--they literally buy them. Here is the reality of how George Shami and his management team (Osciel and Milos) run this business: The "Blind" Contract Trap: During sign-up, they force you to provide your signature on a tiny Verifone payment terminal screen. It is physically impossible to read the 10-page contract or the "E-SIGN Consent" you are actually agreeing to. What are they hiding? A massive liability waiver where you sign away your rights if you are injured or killed due to their negligence. On top of that, they refuse to provide a copy of the contract within the legally mandated 15 days--it took me months of demanding it to finally get mine. Forced Privacy Violations: They unilaterally breached their own contracts by disabling physical entry cards and key fobs (putting up a "Scan Cards no longer work" sign). They now force members to download a third-party app, outsourcing your real-time access data to a foreign call center in Texas, USA, just to unlock a local door. Massive Safety & Night Access Hazards: The app is incredibly buggy. I have personally witnessed members--including a distressed woman at night--stranded outside in the cold because the scanner crashed. Since the gym is unstaffed overnight, their "safety protocol" is a sign telling you to call a number that goes to voicemail, or hope a lone janitor hears you. This is a terrifying fire code and life-safety hazard. Zero Accessibility: The facility is a nightmare for accessibility. The entrances involve steep staircases and heavy manual doors with ZERO automatic push-buttons (Power Door Operators). Forcing patrons to balance on a staircase while using two hands to scan a phone app and pull a heavy door is dangerous and discriminatory. Bribed 5-Star Reviews (Astroturfing): Ever wonder why they have so many 5-star reviews? The management actively coerces people during sign-up to leave a positive Google review. They even run promotions offering a direct financial bribe: leave a 5-star review and bring friends, and they will waive your ~$60 Semi-Annual Gym Improvement Fee. It is deceptive marketing at its finest. Save your money, protect your privacy, and prioritize your safety. Take your business to a gym that actually respects BC consumer laws and building codes.

Front desk staff were rude, try to sell gym membership like snake oil, overall disappointed with…read morethe service

When I moved here and looked to join a gym there were many options. 24 HR Gym was were I signed up…read morebecause they were open 24 HR's and I can access gym with a swipe card which is great since I work shift work. Gym has lots of room and great equipment. The infrared sauna is great to just unwind and relax as well as the high end tanning booth to give my pasty body some color. Cool , friendly atmosphere and always someone around to help and answer questions if you need them. Not overcrowded like the "Big box gyms" and they also have spas services for the ladies downstairs.

This gym dosnt exist anymore any member here cancel because he's still taking money out of my…read moreaccount and yours I went to go work out near the begin of December and the place was gutted nothing no notice I no they moved in may to and charged a full month even tho nothing was ready for half the month and he took two to finish it I took 3 months or so off training so who knows how long he's been stealing he's 55 dollars a month from my account

The gym is a medium sized gym. The circuit area has a red/green light to motion people to move on…read moreto the next machine. Disappointed that people still see fit to sit on the machines and play/text on their phones and when told to get off the machine their excuse is "I'm working on the machine". To which I reply. "No you aren't. You've been busy texting for the last 5 mins." Perhaps a "No texting/playing games whilst using machines" sign would be a good idea. This happened in the female side of the gym as well. Where there are only 2 benches in the free weight area.

One star simply because approx 15 different machines are broken. Of the 8 cable machine, 5 have…read morebeen broken for almost 2 weeks. There have been multiple other machines that have been broken for months. I come approx 5 days a week and shit all has happened to fix anything Apparently Trevor linden hires one person to maintain machines for every single location. And guess what the one person they had quit so now each location is waiting for the next maintenance worker to be hired. The staff is very nice and the environment is great to work out in. They need to hire more people to maintain the machines,

I've been going for a few years. I'm 73 years old and there are people in their 20's and up and…read moreworkouts work seamlessly for all ages. My Dr., is always surprised at my fitness level for my age.

Wicked awesome workouts led by a stellar cast of trainers! I haven't had a bad class and I've been…read moregoing consistently for a year! All the coaches are energetic, positive, knowledgeable and help tailor your workout to suit your needs. Sidney the head trainer is excellent and pushes you to improve every class! Love it here!