I was scheduled for discharge from the hospital the week the temps dropped into 30s and our heat…read morequit working . This is the second time I've called customers preference for service and again, the response was immediate, efficient, and heat working again within an hour of arrival. If I could give more than 5 stars I would. It's hard to find a company with integrity not to mention just a truly nice person. They get all 5 star ratings for a reason; call them and u won't be disappointed OR overcharged.

Look no further, Just do it!!! It's 10:57PM and Kenneth/tech just left after repairing my parents…read moreAC unit this evening. I started contacting HVAC service repair companies via Yelp about 8:45pm this evening. Kenneth with Customer's Preference messaged back within minutes on Yelp and gave a great quote, but their next available appt. wasn't until 9am. I advised I would message back if I couldn't find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP. Professionally, masked and equipped he was here within an hour....true 24/7 service!! He is definitely an expert on all things HVAC, and I recommend Customer's Preference 1000%

please for the love of god DO NOT do business with this company. They do not treat you like a…read moreclient whatsoever. I paid for my HVAC to be fixed before closing and it only worked temporarily before they told me I had to pay again for it to be fixed. I told them it was an emergency and I needed the AC to be fixed and they dropped the ball on scheduling me. if I could leave a lower star rating I would.

The customer service has been good the last 3 years we've had them service our system…read more HOWEVER, when our air conditioner stopped working, we were told that we needed a whole new system ($10,000) and we also needed new ducts ($6,000). My system is less than 10 years old and is still under warranty. Something smelled fishy. Called in a 2nd opinion and got the repair done for $600. In this case, it appears that Acute tried to take advantage and tried to sell us something that we didn't need. If we hadn't gotten a 2nd opinion, we would have spent $16,000 on something that could be fixed for $600. My trust in Acute is gone.

The EZR team was amazing! I had to have a complete HVAC system replaced caused by a leak from an…read moreupstairs condo mid summer in South Carolina! EZR fit me into the schedule, helped me design a state of the art system at a great price and sent out a cohesive, customer oriented tech team within days of my emergency! They were efficient, kept their pricing and timeline for service promises and made me feel that I was the only project on the schedule! Thanks EZR for keeping me cool!

Our home A/C's are beginning to show their age and with the weather as hot as it has been, we had a…read moreproblem. We called These folks and they were able to be here the same day. Not only are they prompt they are the best technicians I have seen anywhere! Jason had us back up and running in record time and the price was very reasonable. I trust these folks, there is no upsell just great service provided by Great people.

The company did not show up at the time scheduled. I called after waiting 20 minutes after the…read moreappointment time to discover that a technician will not be available to come today. Before calling, there was no contact made by the company to share this news with me prior. When I asked when is the reschedule appointment time, I was told that they do not know at this time. They will not be able to tell me a rescheduled time until maybe a the earliest later on this week. I don't understand how they were all of a sudden overbooked, but when I booked on Thursday the representative said they had plenty availability this week. I would not recommend them to anyone.

I wanted to give a big THANK YOU, to Harry and Austin! They took care of the problem. Gave me…read moreinformation. They cleaned up everything!!!! Mr. MOODY, please acknowledge them. Rincon, Georgia.​

Purchasing a new HVAC unit and getting numerous quotes is a daunting task. I think I met with at…read moreleast 6 companies before deciding to go with Southern Air. I had gotten Mike's name from a friend who had used him in the past. A Word of mouth referrals always means a lot! Michael was familiar with and willing to install several brands as opposed to a few other companies that only seem to sell one brand. He also didn't make me sit through an hour long presentation about why his company and products were the best (my time is valuable and I had sat through one too many gimmicky presentations from other HVAC companies in town already so I was really grateful to skip that). His price was THE best out of all the companies I got estimates from. We had two HVAC brands in mind and also wanted a Nano filter (UV light that kills mold/bacteria inside the blower unit). We weighed the benefits of both brands with Michael and proceeded with what he suggested (we had also had an upstate HVAC friend independently confirm it was a good choice). We got the quotes in July 2020 and Michael told us that prices would go down in winter if we could hold off for a few months. He was right- we got a better price in early December. They also put in the Nano bulb which will get replaced every two years. I think this is a nice feature for Charleston area homes where mold can be a real fear. Installation day came and everything went smoothly! Three guys came and it took about 5 hours from start to finish. They worked clean, were thoughtful, and took their time. Michael and Phillip answered a few questions I had along the day. Bonus points for all of them acknowledging my dog throughout the day who is always both totally exhilarated and completely stressed when workman are here

This company is the best!! LOVE, LOVE, LOVE them! I was pregnant and our AC unit went out in August…read more(100 degree weather). I called other places and they could not come for 2-3 days. One Call Heating and Air came the same day! I am forever grateful for the thoughtful and accommodating service I received from this local company. Very professional, friendly and punctual! Stop reading other reviews and call them:)

Gene is very professional and honest, unlike our previous HVAC company. We are thankful our…read moreco-worker recommended them.

We have used Peeples HVAC for 13 years at the recommendation of our neighbor who has depended on…read morethem for much longer. Their service is excellent, the technicians very knowledgeable, and response almost immediate.

They came out to our house to give us an estimate and tell us what was wrong with our A/C. Guy came…read moreout and told me that they needed to replace the damper and it was going to be a 6 hour job and they would get back to me to schedule a time. I had to keep calling them for 2 weeks, while our air wasn't working and my wife was pregnant, to get someone to come out and fix it, until finally I called another company to come and fix it. The other contractor came out that day and fixed it in 2 hours for a fraction of the cost. Peeples finally called me back after everything was done and said it would be over $1,000 to fix it. Now they are charging me $200 for the initial estimate... insane! FOR YOUR OWN SAKE, PLEASE DO NOT USE THESE PEOPLE. THEY WILL RIP YOU OFF AND WON'T GIVE YOU THE CUSTOMER SEVICE YOU DESERVE.

I consider myself lucky to have found this business! It can be very hard to find someone who is…read morehonest and ethical these days, but Air Concepts Solutions was and also very pleasant and efficient to work with from the first phone call. They came out ot Wadmalaw without whining about it, they gave me an estimate, and they stuck to it. They arrived when they said they would handled a tough job (three story house and HVAC unit in the attic!), were very professional all the way, and cleaned up behind themselves completely. I'm not looking forward to the first floor unit failing, but when it does I'll be calling this company again. I don't usually write reviews but this job was handled so well from start to finish I felt I had to this time.

Had used this company for 10 years but this last service call was placed 3 days ago. The blower is…read morebad and here we are 3 days out and still waiting on them to find a blower. Would not recommend!!