Our home A/C's are beginning to show their age and with the weather as hot as it has been, we had a…read moreproblem. We called These folks and they were able to be here the same day. Not only are they prompt they are the best technicians I have seen anywhere! Jason had us back up and running in record time and the price was very reasonable. I trust these folks, there is no upsell just great service provided by Great people.

The company did not show up at the time scheduled. I called after waiting 20 minutes after the…read moreappointment time to discover that a technician will not be available to come today. Before calling, there was no contact made by the company to share this news with me prior. When I asked when is the reschedule appointment time, I was told that they do not know at this time. They will not be able to tell me a rescheduled time until maybe a the earliest later on this week. I don't understand how they were all of a sudden overbooked, but when I booked on Thursday the representative said they had plenty availability this week. I would not recommend them to anyone.

I consider myself lucky to have found this business! It can be very hard to find someone who is…read morehonest and ethical these days, but Air Concepts Solutions was and also very pleasant and efficient to work with from the first phone call. They came out ot Wadmalaw without whining about it, they gave me an estimate, and they stuck to it. They arrived when they said they would handled a tough job (three story house and HVAC unit in the attic!), were very professional all the way, and cleaned up behind themselves completely. I'm not looking forward to the first floor unit failing, but when it does I'll be calling this company again. I don't usually write reviews but this job was handled so well from start to finish I felt I had to this time.

Had used this company for 10 years but this last service call was placed 3 days ago. The blower is…read morebad and here we are 3 days out and still waiting on them to find a blower. Would not recommend!!

I was scheduled for discharge from the hospital the week the temps dropped into 30s and our heat…read morequit working . This is the second time I've called customers preference for service and again, the response was immediate, efficient, and heat working again within an hour of arrival. If I could give more than 5 stars I would. It's hard to find a company with integrity not to mention just a truly nice person. They get all 5 star ratings for a reason; call them and u won't be disappointed OR overcharged.

Look no further, Just do it!!! It's 10:57PM and Kenneth/tech just left after repairing my parents…read moreAC unit this evening. I started contacting HVAC service repair companies via Yelp about 8:45pm this evening. Kenneth with Customer's Preference messaged back within minutes on Yelp and gave a great quote, but their next available appt. wasn't until 9am. I advised I would message back if I couldn't find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP. Professionally, masked and equipped he was here within an hour....true 24/7 service!! He is definitely an expert on all things HVAC, and I recommend Customer's Preference 1000%

AGL is hopelessly disorganized and greedy. They have a project to replace some ductwork in our…read morehouse, but they do not turn up when scheduled and string the job out as long as they can. They want to charge $290 for a warranty thermostat relacement - that's pure greed, it takes 15 minutes. It's not a good business to deal with - avoid them at all costs.

During a cold snap I noticed it was getting colder in my house. The inside temp finally registered…read moreat 56 degrees. I called AGL on a Sunday on a holiday weekend. Steven cheerfully arrived in 30 minutes, fixed the problem, and was on his way after presenting me with an extremely reasonable bill. I will use them for any issues with my heating and air! Nancy

I had to have a new heating/cooling unit. My home warranty company referred me to this company…read more Technicians are very professional. it take 3 visits to determine the situation and required repair. Then they had to wait from the warranty co for approval. Then we waited for the unit which the warranty company chose to purchase. All of this took weeks which was frustrating but I always found the staff of Action Air to be responsive. Sometimes it took a couple of contacts but they never took more than a couple of days to get back to us. When we were finally told the unit was in, we were able to schedule quickly and everything is fine. I did have to ask for my paperwork on the unit. They should provide that as soon as your repair is done. They would definitely be a company I would use again. Chastity and Alicia are very good at returning calls.

Woke to hot house, called Action heating & a/c, said they would be out in a few hours. They…read moreactually called and asked if they could come earlier as they were in the area. Within an hour we were getting our cool air back & they even explained to us what had happened, something like a flux capacitor, LOL & compressor & fan and that it is so hot. Then they gave us some great recommendations. Thanks to the guy, Nicki, on card? with the NYY hat on. Donna

Company did a compete install with three furnaces, an integrated dehumidifier system, and a…read moremini-split. Made sure every unit was registered under warranty. Signed up for their maintenance plan, where they come out twice a year (Spring & Fall) to ensure systems are working correctly. I have had codes sometimes come up on the thermostat display, and M&B always has someone to answer the phone to forward the issue to their on call after hours technician. A company with good communication and services, especially their technician Rick.

They arrived at my house at 745am to replace both HVAC systems. By 5pm, I had two new Carrier…read moresystems cooling my house. The temperature in my attic was over 100 degrees and they managed to do the work despite the obvious discomfort. The covered all of the floors and left after thoroughly cleaning up after themselves and removing any debris. They explained how the systems work and all members of the installation team had a very positive attitude. The 'estimator' went beyond just looking at the heat pumps and determined that some duct work was needed for optimal efficiency and performance. On time, priced competitively and a great installation team. Highly recommend.

I wanted to give a big THANK YOU, to Harry and Austin! They took care of the problem. Gave me…read moreinformation. They cleaned up everything!!!! Mr. MOODY, please acknowledge them. Rincon, Georgia.​

Purchasing a new HVAC unit and getting numerous quotes is a daunting task. I think I met with at…read moreleast 6 companies before deciding to go with Southern Air. I had gotten Mike's name from a friend who had used him in the past. A Word of mouth referrals always means a lot! Michael was familiar with and willing to install several brands as opposed to a few other companies that only seem to sell one brand. He also didn't make me sit through an hour long presentation about why his company and products were the best (my time is valuable and I had sat through one too many gimmicky presentations from other HVAC companies in town already so I was really grateful to skip that). His price was THE best out of all the companies I got estimates from. We had two HVAC brands in mind and also wanted a Nano filter (UV light that kills mold/bacteria inside the blower unit). We weighed the benefits of both brands with Michael and proceeded with what he suggested (we had also had an upstate HVAC friend independently confirm it was a good choice). We got the quotes in July 2020 and Michael told us that prices would go down in winter if we could hold off for a few months. He was right- we got a better price in early December. They also put in the Nano bulb which will get replaced every two years. I think this is a nice feature for Charleston area homes where mold can be a real fear. Installation day came and everything went smoothly! Three guys came and it took about 5 hours from start to finish. They worked clean, were thoughtful, and took their time. Michael and Phillip answered a few questions I had along the day. Bonus points for all of them acknowledging my dog throughout the day who is always both totally exhilarated and completely stressed when workman are here

We have used Peeples HVAC for 13 years at the recommendation of our neighbor who has depended on…read morethem for much longer. Their service is excellent, the technicians very knowledgeable, and response almost immediate.

They came out to our house to give us an estimate and tell us what was wrong with our A/C. Guy came…read moreout and told me that they needed to replace the damper and it was going to be a 6 hour job and they would get back to me to schedule a time. I had to keep calling them for 2 weeks, while our air wasn't working and my wife was pregnant, to get someone to come out and fix it, until finally I called another company to come and fix it. The other contractor came out that day and fixed it in 2 hours for a fraction of the cost. Peeples finally called me back after everything was done and said it would be over $1,000 to fix it. Now they are charging me $200 for the initial estimate... insane! FOR YOUR OWN SAKE, PLEASE DO NOT USE THESE PEOPLE. THEY WILL RIP YOU OFF AND WON'T GIVE YOU THE CUSTOMER SEVICE YOU DESERVE.