Myra was so patient and helpful. This place is full of different equipment for everyday…read morelife....from posture, sleeping, shoes, pain aches to crutches. However, when it comes to asking folks on how to use the medical product properly, I would recommend asking your Physical Therapist or Doctor. Alot of folks think they may know. There is street parking in front of it.

They have a lot of medical equipment and products however everything is extremely overpriced…read more Some of the workers are just so rude and not at all helpful.

I just wanted to say how incredibly grateful our family is to Doug Sullivan here at Specialty…read moreMedical. On Saturday, July 18, we unexpectedly needed a wheelchair for my mom, on very short notice. After calling everywhere else without any luck, Doug stepped in and made it happen. He made the rental process simple, fast, and completely stress-free during a difficult time for our family. His kindness, compassion, and professionalism truly stood out, and we couldn't be more thankful. Thank you, Doug, for going above and beyond when we needed help the most. We highly recommend Doug and his team to anyone in need of medical equipment.

Doug was very helpful and kind, he went out of his way to help me…read more I would definitely use this company again and highly recommend them to anyone looking for reliable service. Sandra Garcia

I had to come back here because the manual rear entry ramp of my van was stuck and I couldn't get…read moreit the ramp down. A major problem as this is how I transport my son. Luckily he takes the bus to/from school so I had some time to get it fixed before he got home from school and potentially need it in the afternoon. Hubby called in the morning to see if they could look at it and they said I could bring it in. I immediately headed over and they were able to fix the issue fairly quickly (one of the parts came off) and didn't charge me an arm and a leg. Yay! They have coffee/tea and snacks to munch on while you wait. The entire staff is all friendly and Steve C. (He originally helped us with our van conversion) is still there and is as awesome as usual, we were able to chat and catch up. Ask for him if you are in need of an accessible van!

Worst customer service... I need a wheelchair van for my elderly parents to move them. It didn't…read morematter the amount of cost. I just wanted a good sized van. I tried to find pictures of the vans and couldn't find them. I decided to chat online and the chat online does not work. So I decided to call, and got nothing that was helpful. When you want to have a safe car to drive your elderly parents and want to be able to take it for a month it is important that customer service listens to your needs. I was told that only under certain approval would I be able to get a car delivered to the John Wayne airport in Orange County and that I would have to make a trip to the Pasadena location to get a van. In addition to getting a possible approval, it was gonna cost me an additional $300. No, thank you... All I wanted to see was the fleet of vans and consider the company for the month of August. Nothing... don't care to ask simple questions and get complicated answers.

I'm so grateful I found the Convalescent Aid Society! I needed medical equipment for mobility and…read morewas able to get one quickly and loaned to me for free. The process was super easy, the staff was friendly and professional, and the equipment was in great condition. The equipment is loaned out and just needs to be returned when you're finished with it. They also accept medical equipment and tax-deductible donations. Such a great organization and an amazing resource for the community. Definitely worth supporting!

Thank you so much for the help and offering this service for a wheel chair for my mother. Things…read morehappen unexpectedly and we were not prepared for this situation but the wheel chair has helped tremendously. So great-full for your service thank you again.

Came here with my mom for picking up her CPAP machine. The process was quite smooth and easy…read more Plenty of parking spaces, very clear entrance to avoid confusion. We were quickly served and directed to the testing room. The gentleman who demonstrated and explained to us how to maintain and use the machine was super cool and knowledgeable. His name is Rick. We were very pleased with his service. Regarding the value, we aren't so sure but he explained to us how the insurance company would pay this machine and how we should follow the instructions. Overall it was a good experience with this facility.

**Scammers** Avoid this place at all cost! Zero stars was not an option. The most uneducated and…read moredishonest people. They lied from the very beginning over a shower chair. Each person you speak to you will give you a different excuse and time line. When we first dropped off the prescription they told us it will take 3 - 5 days. When I called back after the 5th day they said they were waiting for the dr's signature. Gave them a few extra days. Called back again today, told me if I get the signature today, I get the chair today. If I get the signature tomorrow, I get the chair tomorrow. Called back after I got the signature the man on the phone is now asking for my dad's weight and height, my info and telling me that the chair won't be ready for another week. They never processed the order. They are scammers taking your info!!! Watch out for them.

We rented two mobility scooters for a day at the "massive" Huntington Garden, Museum and Art…read moreGalleries in San Marino, California. Carlos was my hero for connecting with me by phone before the actual rental time. He explained where to meet with him, in detail. This was important because the Huntington Gardens had construction going on at their front entry gate, so Carlos guided me to an alternate entrance and THEN TO THE DROPOFF SITE on the Huntington property. Quite a gambit. Anyway, Carlos has the best personality. He is gracious and warm. He was prompt in meeting for the drop-off AND for returning to meet for the scooter pick-up. I called him to PLEASE pick up the scooters about 1 hour early, as we were both tired from our adventure. Carlos got to us early and with a smile. The two scooters we rented were excellent for "zipping" around the large property. The property is 207 acres, so trying to do that tour on foot was impossible for us two seniors. Really nice equipment that held it's charge. It was easy to handle indoors (in the galleries) and outdoors (commuting to and through the many gardens.)

Great experience. Chair was waiting for me upon my arrival at the hotel. I'll just leave it here…read morewhen I'm done and the will pick it up. Highly recommend.

Very friendly owner and reasonable price to rent a wheelchair. I appreciated the opportunity to…read moreschedule the wheelchair pickup on a Saturday.

Called in to see if they had something I needed and they did, price was reasonable. I came by and a…read morevery friendly and knowledgeable woman rang me up. Really appreciate the courteous service and I love supporting a local business.

This has been one of the worst pharmacy experiences I have ever encountered. .A prescription was…read moreexpected to be delivered, but it never arrived--and more troublingly, I received no call or update regarding its status. I was left unaware of the delay until I had to follow up myself after running out of medication. When I called to inquire, the staff member I spoke with responded in an unprofessional and dismissive manner, stating, *"It's your word against mine,"* while also acknowledging that they remembered the patient. If your team knew exactly who the patient was, why did no one take the responsibility to call and inform us of the issue? Instead, it was left until the situation became critical--forcing me to call back on a Saturday out of necessity. This lack of communication and accountability is deeply concerning, especially when it relates to something as essential as medication.

Service is Excellent! They by far have the best Pharmacy service around these parts. Friendly…read moreservice and they get the job done correctly the first time around.