Doug was very helpful and kind, he went out of his way to help me…read more I would definitely use this company again and highly recommend them to anyone looking for reliable service. Sandra Garcia

On February 10, 2026 I went with my father-in-law to Specialty Medical to purchase an electric…read morewheelchair. I was the one communicating with the owner, Doug, during the visit and he even texted me the receipt directly while I was standing there in the store. Within a day or two, around February 12th, we decided to cancel the order. From that point forward we spent weeks calling and trying to get a refund. On March 12th I texted Doug again regarding the refund. Screenshots of that conversation are included with this review. In those messages he discussed giving a partial refund and repeatedly asked that we remove the review. On Friday March 13th I personally went back to the store and picked up cash from Doug in the amount of $2,355. Even then the full amount was not refunded despite the order being cancelled almost immediately after the purchase. After I posted my original review about the experience, Doug began calling and texting me asking that I delete it. I have included screenshots of those communications so people can see exactly what was said. Doug also replied publicly to my previous review claiming that I was not a customer of the business. That is not accurate. I was present in the store during the purchase, communicated directly with Doug, received the receipt from him by text, and I was the one who returned to the store to collect the refund. I have also included screenshots of the original review that was removed. People rely on reviews when making important decisions, especially when purchasing medical equipment. Because of how this situation was handled and the communication afterward asking that the review be removed, I believe it is important to share my experience so others can make informed decisions. All of the statements in this review reflect my direct experience with this business and the communication I personally had with the owner. Supporting screenshots have been included for transparency.

I had to come back here because the manual rear entry ramp of my van was stuck and I couldn't get…read moreit the ramp down. A major problem as this is how I transport my son. Luckily he takes the bus to/from school so I had some time to get it fixed before he got home from school and potentially need it in the afternoon. Hubby called in the morning to see if they could look at it and they said I could bring it in. I immediately headed over and they were able to fix the issue fairly quickly (one of the parts came off) and didn't charge me an arm and a leg. Yay! They have coffee/tea and snacks to munch on while you wait. The entire staff is all friendly and Steve C. (He originally helped us with our van conversion) is still there and is as awesome as usual, we were able to chat and catch up. Ask for him if you are in need of an accessible van!

Worst customer service... I need a wheelchair van for my elderly parents to move them. It didn't…read morematter the amount of cost. I just wanted a good sized van. I tried to find pictures of the vans and couldn't find them. I decided to chat online and the chat online does not work. So I decided to call, and got nothing that was helpful. When you want to have a safe car to drive your elderly parents and want to be able to take it for a month it is important that customer service listens to your needs. I was told that only under certain approval would I be able to get a car delivered to the John Wayne airport in Orange County and that I would have to make a trip to the Pasadena location to get a van. In addition to getting a possible approval, it was gonna cost me an additional $300. No, thank you... All I wanted to see was the fleet of vans and consider the company for the month of August. Nothing... don't care to ask simple questions and get complicated answers.

Thank you for providing this much needed service for those in need of it. It was easy to place my…read moreorder online. I borrowed 4 items and staff was so helpful, efficient in bringing out the items to my car. I returned 2 items that I no longer needed and was a quick drop off. They also followed up to make sure the borrowed items are working out well or need support. I am so grateful for this organization and what they are doing for the community.

The knee scooter that was lent to us was an excellent shape, the staff was incredibly helpful, and…read morewould recommend them to anyone in need of post surgery supplies.

Came here with my mom for picking up her CPAP machine. The process was quite smooth and easy…read more Plenty of parking spaces, very clear entrance to avoid confusion. We were quickly served and directed to the testing room. The gentleman who demonstrated and explained to us how to maintain and use the machine was super cool and knowledgeable. His name is Rick. We were very pleased with his service. Regarding the value, we aren't so sure but he explained to us how the insurance company would pay this machine and how we should follow the instructions. Overall it was a good experience with this facility.

**Scammers** Avoid this place at all cost! Zero stars was not an option. The most uneducated and…read moredishonest people. They lied from the very beginning over a shower chair. Each person you speak to you will give you a different excuse and time line. When we first dropped off the prescription they told us it will take 3 - 5 days. When I called back after the 5th day they said they were waiting for the dr's signature. Gave them a few extra days. Called back again today, told me if I get the signature today, I get the chair today. If I get the signature tomorrow, I get the chair tomorrow. Called back after I got the signature the man on the phone is now asking for my dad's weight and height, my info and telling me that the chair won't be ready for another week. They never processed the order. They are scammers taking your info!!! Watch out for them.

Great experience. Chair was waiting for me upon my arrival at the hotel. I'll just leave it here…read morewhen I'm done and the will pick it up. Highly recommend.

Anthony provided excellent service for us while renting a wheelchair for my mom this week! He…read moretexted me to coordinate time, checked in to confirm, and even was so helpful on pickup when we changed our time to an earlier pickup. We will definitely use again. Not only was Anthony fantastic, but the wheelchair was better quality than the ones at Disneyland. It was a life saver for us with my 81 year old mother all week! Thank you, Anthony!

Very friendly owner and reasonable price to rent a wheelchair. I appreciated the opportunity to…read moreschedule the wheelchair pickup on a Saturday.

Called in to see if they had something I needed and they did, price was reasonable. I came by and a…read morevery friendly and knowledgeable woman rang me up. Really appreciate the courteous service and I love supporting a local business.