1. EVgo

    1. EVgo

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    San Rafael, CA

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    EVgo

    4.0 (1 review)
    Open Open 24 hours

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    2 years ago

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    EV Charger Expert - Charger installed

    EV Charger Expert

    (252 reviews)

    East Oakland

    Needed to install a charger for a new EV, and was told by two electricians that I required more…read morerobust service, that is, a new panel, that would cost anywhere from $6 to $8 thousand, which took some of the joy of not paying $5.50 a gallon. EV Charger Expert proposed installing a smart plug that would monitor demand, and should demand overtax the existing service, throttle back demand from the car charger. That cost $1550 plus a $600 smart plug. The work was done quickly and it worked for Night One. I'm happy.

    It has been close to two months since the installation and one month since the city inspection, so…read moreI feel ready to give a fair review. I needed to install my own Emporia Pro charger with a load balancer and wanted to get it done quickly and with a permit. I reached out to EV Charger Expert. I communicated with two people from the company: Kirill, the sales manager, and Erin, the electrician/installer. **The Good** Kirill is very prompt and responsive. He always answers the phone and is willing to discuss the details. He clearly knows the intricacies of EV charger installations, even in more complex situations. He was able to schedule the installation very quickly, and the work was completed on time. The city inspection was done one month later and passed without any issues. So, my primary goal was achieved: I had my charger installed, permitted, and running ASAP. **The Bad** The cost of the installation was fairly high. I paid $2,450 for installation, materials, and the permit. Since I provided my own charger, I believe the labor and other installation costs represented the majority of that amount. For this price, I expected a very high-quality job. Erin installed and set up everything within one day. Two relatively minor problems occurred. If the company had handled these issues better, I would have given them four or even five stars. **1. The load balancer antenna** My charger includes a load balancer with a small antenna. The antenna is supposed to stick out from the metal subpanel so that it can receive a Wi-Fi signal. After the installation, the antenna was hanging through a large round hole in the subpanel. It looked unfinished and, in my opinion, was both unattractive and potentially unsafe. I could not convince the installer to cover the opening, so I had to do it myself. I made a trip to Home Depot, spent about $10 on parts, and made a simple cover myself. The antenna is now secure and the opening is properly covered. Please see the before-and-after pictures. **2. Stripped subpanel screw** During the installation, one of the four screws holding the subpanel door was stripped. I considered this a safety issue. I notified both the installer and the sales manager by SMS that evening, as soon as I noticed it. The installer called me back two days later and, to put it mildly, was quite rude. He told me that it was not an emergency and that they would take care of it on the day of the inspection. On the day of the inspection, Kirill did not have the appropriate replacement hardware. I suggested using a tap and a slightly larger screw to repair the stripped hole, but he declined. Once again, I had to make a trip to a hardware store, purchase a set of taps and screws, and repair it myself. To be fair, Kirill reimbursed me $30 for the cost of the screws and taps. In total, I made several trips to a hardware store and spent several hours fixing issues that I believe should have been addressed by the installer. **Overall** The installation was completed quickly, on schedule, and passed the city inspection without any problems. Kirill was also very responsive throughout the process. However, given the high price, I expected better attention to detail and better handling of the two relatively minor issues that came up. Neither problem was particularly difficult or expensive to fix, but in both cases, I ultimately had to resolve the issue myself. For me, the installation achieved its main objective, but the quality of the finishing work and the way the problems were handled left something to be desired. For these reasons, I am giving EV Charger Expert three stars.

    The Gravity Vault Marin - Auto Belay

    The Gravity Vault Marin

    (39 reviews)

    I am a long time climber, started in mid-80s, and have climbed at various indoor gyms in the SF Bay…read moreArea as well as in other cities in North America. I LOVE and have deep respect for Gravity Vault for its impeccable attention to safety as a matter of practice for all regardless of how long one may have been climbing. The staff is knowledgeable, friendly and always helpful in addition to their keen eye to make sure everyone is safe as they walk around the gym. As a member who goes several times a week, I am grateful that new routes go up on a regular basis - always seem to be new routes to tackle. The facility is clean and tidy which I appreciate - not all gyms are as clean. The owners Scott and Brian have created a welcoming and supportive community. One of the best things about Gravity Vault - the culture of multi-generation of climbers from 8 year olds to climbers in their 80s with wonderful stories of first ascents at Yosemite in the 60s and 70s. You can show up on your own while doing some auto-belay climbs someone will ask if you need a catch. They represent a true climbing culture that goes back decades - camaraderie, celebrating other climbers successes. This place is a gem.

    I regularly climb in SF at movement and touchstone gyms but today I came here with two of my…read morefriends and I really felt the need to write an honest review of my experience. It might help others from the city who want to try out this gym in Marin to not waste their money and have a bad time when there are so many better climbing gyms in San Francisco. When we came in we were greeted by a man who's name I believe was Bill and despite us detailing our climbing experience and showing our belay certification cards from touchstone and movement, two well-known climbing gym companies in the Bay Area, he was condescending to us and mansplained the entire time and turned what should be a simple belay test into a 45 minute lecture nitpicking every single thing we did. Some of the things he stated were "facts" and to "check the official website" seemed outdated and not common in the climbing community. For example: - When he asked what a climber would say to the belayer when they want the rope tighter, I said most people say "less slack, tighter, or take" but he was adamant in saying it's not right to use those terms and use "up rope" instead which I have not commonly heard people say when climbing at all the other gyms - At one of the harness safety checks he did not tolerate me just saying "make sure all the buckles are double-backed" and said I must point to each buckle and explain exactly what double-backed means (as in explain how the fabric must go under and over the buckles) each time I do my safety checks - Furthermore, he had a problem with the way that I, a short 5'3 woman, bent down a little bit when moving my guide hand under my brake hand and said that I must stand up completely straight when belaying which is not true. Plenty of instructors that you can google youtube videos on teaching belay also do this and later on I even saw the other employees do the exact same slight bend down when belaying climbers in their class - As well, he argued with us that we should not be holding the rope with both hands under the device in brake position and to only hold it with the brake hand. Not only was he incorrect about this, other gyms like touchstone and movement would fail you on the belay certification if you did not make sure to use both hands under the device for falling / brake position with the PBUS system for extra safety - He was patronizing to us when he questioned if we knew how to use a grigri, and I showed him that I have my own grigri device (in addition to the fact that I brought all of my own equipment and did not use any of their rentals), but he still mansplained how to use the grigri to us and chastised that I wasn't doing it correctly because I used my left thumb to pull back the handle instead of my index and middle fingers. Like I mentioned he had turned a simple test into a 45 minute back and forth and I could make an even more extensive list which would continue to go on but overall he made the entire experience at Gravity Vault unwelcoming and unbearably patronizing. I hope that this thorough account of how he treated us helps someone else out there who is considering this gym. The only good feature about this climbing gym is that there are auto-belay options available which doesn't exist at Touchstone Mission Cliffs, Movement Presidio, and other San Francisco climbing gym locations.

    EVgo - evchargingstations - Updated September 2026

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