Great service! Very helpful and knowledgeable! Had just what I needed. Thank you, Taggart!

It can be intimidating entering an auto shop and a young woman. The stigma around women and car knowledge runs deep and we aren't often given the space to receive the knowledge. I for one have a love for cars, but definitely need support when it comes to vehicle education and all that comes with it. Every employee at O'Reilly has been of incredible help. No one has ever batted an eye at a question, and always offers assistance with further inquires or needs. They always have what I need, and thanks to the employees, I have no discomfort or fear walking into a space that is outside of my normal day to day. read more

I do like this store. They have most of what you need now, otherwise they can get it quick. Today I went in for some parts on a engine rebuild for a Nissan 2005, all in stock. I know that a lot of these parts are interchangeable but for an almost 20 year old car I'm good with coming back over and over. read more

I have to say O'Reillys you guys have some great employees. I was stuck because my windshield wiper squirter (I'm not sure if that's the proper language) Got damaged during the last time it was in the shop!! I don't know who the wizard behind the counter is, but he grabbed one little part, and some pliers and tossed it on there, and it was fixed in a matter of seconds... Super impressive!! Thanks so much for taking care of those of us who live in the community who don't have all that money but need to get from point A to point B you guys rock thank you so much read more

Super helpful. They ordered some parts for me and reassured me about return if not needed but when you are digging into your inner parts of your car for hours you want to know that you have everything you could need.... They also offer so many free services and are willing to help. Check engine light reading is awesome. And I saw a sign for free wiper blade installation. read more

Great service! If you hesitate to show your ignorance or know you need a little extra help, try this place. I was only making a tiny purchase on a busy day and still they were patient, resourceful and persistent. I went home with that great 'problem solved' feeing. read more

I hadn't been to this store in a while, at least not since they were acquired by O'Reilly. Happy to say it's the same great service that it was back in the day. I needed to replace the battery in my wife's old Boxster, and they had one charged and ready to go. It was a perfect fit for the tiny battery compartment in my wife's car, and was a snap to install. My only pet peeve (and it's lame) is that I couldn't find a loaner wrench that would fit the battery terminals so I had to drive home, replace the battery there, and drive back to O'Reilly to get the credit for the old battery core. It's a small peeve, I know since they're kind enough to loan tools at all! Overall a simple, easy and reasonably priced solution to my dead battery problem. Thank O'Reilly! read more

I want to thank the people at this auto parts store. I walked in looking for replacement windshield wipers. I was helped and within about 2 minutes had the parts I needed. Because I am blind in one eye, I asked if someone could help put them on for me. Gregorio immediately came out and helped. He took 5 minutes. Overall, I was there for about 10 minutes. Wonderful service. Thank you! read more

Barayan saved my weekend!!! Oreilly auto is awesome and Barayan only adds to it! I got the dreaded battery light on my dash on Saturday only to indicate: a. Bad battery or b. Alternator. Barayan tested both and found it to be a failing alternator. I don't know any mechanics I trust in this area so I asked Barayan and he gave me the business card of a mobile mechanic: Luis Ortiz. Wow!! 1/2 hour later, my alternator was replaced which saved my shopping paradise weekend. Thank you so much to Barayan and to Luis!! Oreilly always had the parts I need and now they are my "go-to" auto parts shop for life!! Trust no one but Oreilly and you'll not be disappointed! Alternator also comes with a lifetime warranty which is even better! You can't go wrong at O'Reilly!! read more

I wanted to thank Gregorio over at this location for being a lifesaver and providing excellent customer service. My boyfriend and I came in needing a new car battery since our battery kept dying. We came all the way from LA and that was the last thing we wanted on our trip. Gregorio went out of his way and help us see if our battery was holding a charge. He was very professional and takes pride in his job. To O'Reilly Auto Parts: please give Gregorio a raise or promotion. He is excellent at his job and goes above and beyond to help his customers! Thank you again Gregorio for helping us get back to Los Angeles very safely! read more

These guys have saved my rear multiple times with their assortment of older car parts, plus the staff is knowledgeable and extremely nice. Thanks guys and gals. read more

On Wednesday January 2nd, I walked into the Novato O'Reillys to a relatively empty store with two employees working the counter. When I asked the guy working the register for the vehicle diagnostic tool to determine the cause of my check engine light being on, his response was "there's only two of us and I have to stay and answer the phone". So, I drove away and went to Napa where they received my money and 5 star review. I guess answering the phone for a POTENTIAL customer was better than helping an actual customer in store. I will never be back. read more

I try to be self reliant, and made every effort to change my windshield wipers but couldn't get them unhooked. Went to O'Reillys in Novato, got a deal on some good windshield wipers, and Norman went outside in the rain and put them on for me. I am so grateful and that's why I like going in the Riley's automotive store. They are always polite, knowledgeable and willing to help. read more

My battery died and I was in a jam. Brian tested my battery first and it read bad battery. They showed me the options for a new one--and I was overwhelmed with the many options. They explained really well. Super friendly! They installed it for free and ensured my radio programming wouldn't go away while they did it. Brian and his manager saved the day for me. read more

I was desperate of a headlight early one morning and have always seen O'Reilly Auto Parts. Their Yelp listing said they open @ 7:30 but being in a hot rush I pulled up @ 7:20. Lights were on, doors open, and the kindest gentleman was working the desk. He not only looked up which part was right for my car, he also directed me to two shops in town that he knew could assist me at that hour. He didn't even laugh when I didn't know which year my car was nor that "the light on the side" is commonly referred to as the blinker ;) Thanks Scruff for providing great service and taking care of a gal in need. read more

O'Reilly Auto Parts - Scruff, nicest guy @ 7:20 am - Auto Parts & Supplies Near Me - Novato, California

Traveled 1200 miles to buy a camper ... had some tail light trouble and these guys helped us out huge!! Ending up being a simple, cheap fix and we were grateful for the helping hand!! read more

Worse place ever,very unprofessional kids that work there. I forgot my mask and Curtis the employee yelled at me saying I need a mask...after I read the sign and while I was walking back to my car to grab my mask..he just kept giving me a dirty look until I went inside...while I was inside there were 3 teens inside without any type of mask on and after I paid for my tools I went outside and said to Curtis there is 3 teens without a mask on,then Curtis said to me don't tell me how to do my FUCKING job I just looked at him shooked my head and walked away...usually I never come to this o Reilly's because of the young ppl that work there because of the rude service and unknowledable employees that work there..I like autozone because they treat you like a customer not a petty person I will never go to another o reillys ever again read more

This place is really convenient for me. I just wish it were open later. All the employees I've dealt with have been nice. Make sure to join the rewards club! I remember when it was a Kragen here. And instead of the garden center was a little center with Ed's Liquor, Domino's, a travel place, a dry cleaner, and maybe something else. And over by where the market is was a Maytag or some other appliance repair place. Wish I had pictures of all that. read more

Great service, they stock many parts even for Bmws Fernando is store manager and has many years of experience, Sara is also a very knowledgeable asst manager. They greet you and thank you for your business and there parts are some of the best brands. read more

$2.50 for a gallon of blue wiper fluid, great deal. And plenty of parking.

I have been coming here for years and I'm usually very happy with the selection and the service. There are times when the sales person may not be the friendliest, but we all have our bad days. Usually the service is good and the person at the counter is knowledgable. They provide a great service as they recycle used motor oil without charge. read more

I forget his name but I went to O'Reilly the other night cuz the windshield wiper on my neon was screeching. Being that I have never switched out windshield wipers on a car even though I have owned two, the guy at this O'reilly helped me without ?. This was above and beyond the call of duty so thanks O'reilly. I will totally be coming back. read more

Came in late morning, so not busy at all. Encountered two employees with no greeting, I had to stop one of them from restocking to ask a question. They couldn't identify what hitch was needed for my car and weren't eager to help. I could of googled it for that matter, but with their attitude I didn't want to give them my money. read more

I have had to purchase several specific parts for my truck recently. Walter is extremely friendly, knowledgeable and helpful. Norman helped me with a difficult problem. Grateful!! read more

I love this place!!! Great customer service every single time. I've been coming here for 5 years and Darryl (sp?) has been a huge help over the years. There's not many options for parts in Novato but I certainly prefer o'reilly over the alternatives. read more

I shop at this oreillys frequently, the staff is very friendly and helpful and always take the time to explain something if needed.