Great service! Very helpful and knowledgeable! Had just what I needed. Thank you, Taggart!read more

It can be intimidating entering an auto shop and a young woman…read more The stigma around women and car knowledge runs deep and we aren't often given the space to receive the knowledge. I for one have a love for cars, but definitely need support when it comes to vehicle education and all that comes with it. Every employee at O'Reilly has been of incredible help. No one has ever batted an eye at a question, and always offers assistance with further inquires or needs. They always have what I need, and thanks to the employees, I have no discomfort or fear walking into a space that is outside of my normal day to day.

We took our aging, high mileage Toyota 4runner with a cylinder 2 misfire in to Anthony's and were…read moreback on the road the next morning for $237!! That is the smallest amount that I have paid for a repair in any shop in the last 40 years! By contrast, a Mini Cooper shop in Chico recently wanted over $600 in diagnostic testing for my daughter's cylinder misfire. Only going to Anthony's from now on!

A friend referred me to Anthony's Auto. I usually take my car to Honda for various car maintenance…read morebut I was looking for a local business that charges a reasonable price. Tony provided great customer service. He scheduled an appointment for me over the phone and took care of me when I dropped off my car. This business is honest and reliable. I'm glad I know a local body shop I can rely on.

I bought a Rockymounts bike rack from them over 6 years ago. A piece of the rack broke and…read moreRockymounts refused to honor their "Lifetime Warranty" (they gave me no reason and offered 25% off my next purchase). I told Rack N Road and right away they found a replacement part (even though the rack is no longer made) and installed it on my rack free of charge. Ian helped me out. Amazing customer service.

6/15/2025: Skulking Rack N' Road--New Location! In 2017, I purchased a Thule Cargo Box: I'm…read morehappy I bought the Thule Cargo Box. Aside, the new location has more room installing equipment in vehicles.

For anybody rebuilding a VW beetle or bus, this the "to Go place" to go to. They got me everything…read moreI needed to put refurbish my friends 1974 Beetle and sell it for her after she was laid off during the COVID crisis.

Once again, Chris & Brian are the reason I am able to continue to drive my almost 50 year old VW…read moreSuperbug. It wouldn't start today. I called Viking. After my husband jumped it, I went to Viking this morning. Within an hour I had a new battery. Never have I had better service on a vehicle. My identity is that Bug. Thank you Chris & Brian for being the reason I can still drive it.

I have been coming to this place for years. The staff is very knowledgeable and friendly... they…read morespend the time to really help you and explain the necessary details. They spend time with each customer, and sometimes you have to wait a while to get help. But it's worth it. Dave, Marvin, Rigo and the new guy, Otto are all very good. If you want instant attention, go to O'Reilly. But they don't have the years of experience that the guys at Napa provide.

Shout out to Jason who followed me into Peets and let me know my tail light was out . Said one of…read morethe staff might be able to assist me and they sure did! The very nice guy came out dismantled the light and repaired right on the spot. I really appreciated that!! Not my first excellent customer service I've received from them . Thank you for everything!!

After visiting several dealerships and getting nowhere due to my credit, I finally found a team…read morethat actually treated me with respect and worked hard to help me. Not only did they get me approved, they secured an APR nearly 10% lower than what I was offered from CarMax and Carvana. Joel (Sales) was incredible throughout the entire process. He even checked in on my deal on his day off and stayed involved the whole time to make sure everything went smoothly. What stood out the most was that he genuinely cared that I was comfortable with the financing -- not just that the deal got approved. He even helped arrange transportation so I could get from San Jose to pick up the vehicle 2.5 hours away. That level of effort is rare, especially on a used vehicle deal. Gino (Finance) also did an outstanding job. He secured the lowest rate I've been offered in years and even discounted a warranty so I could have coverage without stretching my budget. The entire finance process was transparent, honest, and completely pressure-free. The service department also delivered. The vehicle was fully taken care of and everything was handled professionally. After being dismissed by other dealerships, this team made me feel valued as a customer from start to finish. I drove over two hours to work with them, and it was absolutely worth it. Now I'm the proud owner of a great Chevrolet Tahoe that my family really needed. Huge thanks to Joel, Gino, and the entire team. Experiences like this are why great dealerships stand out. By the Way ! After re reading all the posts about them hiding add ons ....or being shady I call nonsense to that..... it's BS ! They are extremely upfront humble and honest ! They offer add ons like they do gap or extended warranty . They offered to me , nothing was 'forced' 'hidden' . Unreal how some people react to people just trying to do their job . A simple no , not interested was all I said ...not one follow up on the topic ...how is that pressure??? Or hidden ??? It's an offer !

I called Novato Chevrolet specifically to confirm that a vehicle I found online was available to…read moresee in person before making the drive up from San Francisco. Miguel assured me it was there. Based on that confirmation, I rented a car and drove 50 minutes to the dealership. When I arrived, I waited about 20 minutes while Miguel searched for the vehicle. He then returned with someone who appeared to be a manager to inform me that the car was not on the lot and wouldn't arrive until Thursday. This is exactly the scenario I called ahead to avoid. What followed was even more frustrating. Rather than acknowledging the mistake and genuinely apologizing, Miguel's partner pivoted into a sales pitch about what a great "deal" the car was, as if I needed convincing. I was already there. He also mentioned he'd received five other calls about the vehicle, which raises an obvious question: if there's that much interest, how did he not know the car hadn't arrived yet? I lost a full afternoon and the cost of a rental car because an employee either didn't bother to verify inventory before confirming availability or simply told me what I wanted to hear to get me through the door. Either way, it's unacceptable. A simple, honest phone call "the car isn't here yet, but we expect it Thursday" or actually checking when they were asked to would have saved everyone's time and preserved my trust. Instead, I'll be taking my business elsewhere.

Oliver is awesome and honest with his assessment. I brought in my Prius after it wouldn't start…read moreanymore and was able to call him the morning of and he allowed me to get my car towed to his lot. It took a while to have my car fully assessed (like 2 weeks) which I was okay with. He ended up finding that that coolant pipe and water pipe had a leak and would cost about $1000 to replace. I decided I didn't want to do the repair and just sold my car off his lot but I couldn't find a buyer for about 1-2 weeks and he let me keep the car on the lot during that time which I really appreciate. The price was very reasonable to have the car assessed. Overall excellent service and Oliver is very nice and responsive. I trust him and that he isn't trying to rip you off.

Unprofessional. Botched paint job!! I didn't even know it was possible. When I expressed…read moredissatisfaction with the outcome of the paint job I was treated horribly. Francisco was insistent that my goal was to get out of paying him; he justified charging me in saying that the car looked better than it did when it arrived. I was ready and had every intention of paying him, however, I did not anticipate that the work would be unsatisfactory. My attempts at a discussion about a possible solution was a total failure because Francisco was not able. He did not provide a receipt. I paid 60% of what he had originally quoted me and I now have to repaint the entire right side of the car to correct his work. Do not recommend this place at all. Oh also, he somehow got little specs of white paint all over the front bumper making the bumper look dirty.

We had a really great experience working with Raul at VW Marin. He helped us purchase a Jetta SEL…read moreand trade in our 2018 Tiguan. From the beginning he was friendly, easy to talk to, and never pushy, which we really appreciated. They also offered a great price on the Jetta, which made the decision even easier. Raul answered all of our questions and made the whole process feel smooth and straightforward. Trading in our Tiguan was simple and he explained everything clearly so we always knew what was going on. Overall it was a very positive experience and Raul made buying our new car feel easy. If you're going to VW Marin, definitely ask for Raul!

I had a 3-year Tiguan lease, paid on time, and turned it in on time. About 2 months later I was…read moregetting notices that the car was not turned in and payments were due. In the meantime I happily purchased a car from Carvana and was happily driving an ID4. After calling VW Marin repeatedly and 6 months of back-and-forth I learned the dealership had not turned in the paperwork to VW financial. The representative said - "they sometimes forget to do that." Unbelievable that I took care of my responsibilities of paying for the car but that they wouldn't acknowledge having the car on their property for 6 months. And then the bill came. The fight continues as I document the toll tags, and request mileage records. A total nightmare they failed to take responsibility for or fix.