I was really looking forward to this place, so the experience we ended up having here was extremely upsetting.
I had read about the chef's tasting menu online and was so excited to try it that I chose it as the plan for my birthday dinner on a night out with my husband. There are any number of places to go for small plated tapas of course, but the chef tasting menu at Evo in particular seemed like it'd be a fun experience.
I had a bit of an unusual problem though: the general requirement is that everyone in the party get the same tasting menu. My husband, however, has a multitude of dietary restrictions (actual physical digestive handicap, not simply taste preference) and would never be able to do a tasting full of surprise dishes. Was I doomed not to be allowed to try their tasting menu, because my husband wouldn't be able to do it as well? I called ahead to ask - for the record, fully expecting and ready to accept that the answer might be no. Ended up on the phone with a very friendly and helpful hostess, explained my dilemma, and was reassured that their usual policy allows exceptions for "food allergies and dietary restrictions." She even put me on hold and went off to ask the chef, just to be sure. Came back, repeated that it was ok for just me to do the tasting and even asked for my name so that she could put a special note on my reservation. I was surprised and elated that the answer was actually yes and made the reservation right away!
Cue the very next day, my husband and I show up at the designated time for my birthday dinner. We are asked about the plan to do the chef's tasting menu and I repeat our situation and what I'd been told on the phone. Suddenly there's a man standing behind us at the bar, informing us that no, we will not do the tasting menu for just one of you. I said that I'd asked over the phone, been told that an exception could be made when allergies and dietary restrictions were at play, and was coldly told that I must have misunderstood or miscommunicated over the phone because they "don't do that." The worst part is that the guy kept saying that it's "because we want you to have a shared experience", when we all know the policy is for the sake of kitchen logistics. Logistics that make absolute sense if a group is ordering and some people want one version of the tasting, some want another, and some want to order a la carte off the menu. *Completely* understand why that can't work. But in this case, we desperately tried to explain that it was just two of us, only one tasting menu, and that my husband wouldn't even be able to try or share any of it with me so it wasn't a cost saving "sharing one tasting menu" kind of thing. He literally wouldn't be able to eat it. He was just there to keep me company on our date while I had a fun birthday experience.
It would have been fine with us for my husband to try to find one small thing off the printed menu that seemed safe and nibble that. It would have been fine if we just ordered some plain bread for him. Hell, it would have been fine if he just had nothing - he was fully prepared for the possibility of doing that, if nothing on the menu was possible for him to eat. So he voiced that he fully consented to just sitting there not eating. It did not matter in the slightest to the uncaring, unapologetic person before us. We asked him, if my husband left the premise, would they serve me the tasting? Yes, they would. And if he just sat here and ordered nothing at all, they wouldn't serve me the tasting? No, we don't do that. *Stubborn, uncaring silence*.
At that point, I said that I guess we had to leave, and the extremely rude host said nothing at all, not so much as an apologetic word as we miserably got our coats and walked out.
Luckily, my birthday outing was salvaged when we walked in to another place I'd read about with a tasting menu. That lovely place seated us right away and cheerfully had zero problem with me doing their tasting menu while my husband found one thing he could eat off the menu.
If you go to Evo expecting them to be even slightly reasonable about accommodating issues like the one I had, don't. If you expect them to care in the slightest that you were promised something else over the phone and had made a trip to their restaurant under false pretenses, don't.
It's utterly ridiculous and unreasonable that this was a problem that they weren't equipped to solve. Even if the person over the phone wasn't correct in promising me they could accommodate, at that point, once we're already there and it's just the two of us and the request isn't some major complicated thing, it would have cost them nothing to just let me do a tasting alone while my husband sat there, and then told the hostess to say something else to the next person.
In the interest of a fair review, they did at least refund the $20 reservation fee without me having to call to ask for it. I'm pretty thoroughly disappointed though. read more