I ordered a custom ratchet strap cover in July of 2025. In September some of the stitching on the…read moreback was coming undone, there was a tear where it goes around the boat tower, the Sugarhouse patch was sewn on upside down. And some of the gray coating on the cover was coming off where we pull on it, to put it on. Then we took it to Lake Powell, both plastic clips on the side broke 30 min into the drive home, the flapping dented both sides of my boat. But it also made holes in the cover and ruined the fabric and took the coating off. (30 min of flapping while driving) Also the cover was supposed to be waterproof, I went out to check it in the rain and found my boat soaked with standing water in all compartments and on the seats. I contacted Sugarhouse Industries. They are working on the problem. They started to claim I should have taken the cover off when the clips broke to prevent damage to the cover. Flapping in the wind shouldn't damage a travel cover. Ill update when the solution is solved. At almost $3,000 for a cover none of this should be happening on day 67 of owning it.

Sugarhouse made a custom boat cover for my Bennington Tri-toon. They did an excellent job with the…read morecover and were fantastic to work with. Special shout out to Courtney who is as professional as they come!

Great experience. Getting ready for our second summer with…read moreour pergola and feeling greatful for the cover over our outdoor kitchen. Looking good.

This company was wonderful to work with. They were kind, knowledgeable and quickly gave us a bid…read morewith many pricing options. We went with the patio cover that had stucco pillars to match the house. They did an excellent job. We love it and will be using this company again!

I called for a quote on potentially three residential homes. I spoke with the operator who said…read morethey would get back to me. Nothing. They called me the next day and again said someone would call me. Nothing. Terrible communication. I guess they don't want business.

I must be small potatoes for this organization because it's clear they don't care about my business…read moreor property. First year was great. Second year has been horrid. Why? 1. They didn't deliver on their contractual obligations even after I pointed it out to them. 2. They will bail on the tiniest amount of rain. 3 They start the mowing season far too late. 4. They've also missed large chunks of my back lawn (I'm talking like 5 ft x 8 ft sections) where I'd have to remind them I was paying them for their service. We were paying $70 / week for a residential ~ 1/4 acre lot and I feel taken advantage of at this point. My front lawn was one of the best in the neighborhood and was ruined last week when they absolutely scalped it to maybe 1 inch in height, far too short for the current weather and left all the mulching or clippings behind (my contract had a clause about not doing that). My back lawn (with a mower set to a reasonable height) still looks great. I included a couple of photos so you get a sense of what the front looked like before they wrecked it. Oh it gets better. Made 2 phone calls and sent 2 emails to them saying "I'm firing you guys" that were not communicated, so the crew showed up again today and started scalping the front lawn all over again. Don't believe me? Check the pictures here or on my google review.

Everything went super well with Daniel and his team. We had a few very specific requests but also…read morewas unsure about some of our options. They took the time to be thorough and give us so many choices. They absolutely went above and beyond what we could have even imagined. Our deck was high and we have small children, they were very cautious and safe as they built the deck. I would 100% recommend them and their value is unbeatable. They not only produced something of excellent quality, they were a reasonable bid. I really appreciated the entire experience, from their kind and friendly nature to their amazing service and work.

I contacted Daniel for a quote and he responded immediately! He got me into his schedule quickly…read moreand did such a great job with my deck. His crew are very professional and respectful. I will recommend Diamonds Decks and Fence to all of my friends and family!

Asked Cottonwood to check the drip irrigation at my residence because it was old (early 90s). I…read morehave it checked regularly (2x year), but a few trees looked worse (extensive landscaping). I was told I needed all new valves (2 boxes x 3 = $300). They returned to install and proceeded to completely dig up both my valve boxes. Then I was told that I needed to replace my entire drip irrigation system, and it would cost me $8,000. I halted work, paid them $150 for their time, and called TWO other landscape companies. The first landscape co. (had serious reservations reg. Cottonwood's work), proceeded to repair both boxes to new condition for $500. The second landscape co. (thought the first co. did great work / more reservations reg. Cottonwood) proceeded to physically check and repair the entire system. It cost $350.

Unfortunately my Experience with Cottonwood Landscapes was very much like Brent. D.'s. Cottonwood…read moreLandscapes re-landscaped about half of my backyard and built an outdoor kitchen and fire pit. The first thing you should know is that the Owner, Dan and his brother, Nate, are very good at selling you a bill of goods. They are very personable and very smooth talkers. The problem comes later in the delivery of service and product. Their line is that Cottonwood isn't the cheapest company, but they are by far the highest quality. Since I was looking for quality and Dan was very convincing, I went ahead with them, even though their bid was the highest. In my experience, they are both very expensive and very poor value, for what you ultimately get. 1) Their contract was very heavily weighted toward advance payment with a large majority of the payment being due before completion. I negotiated something more reasonable. And the contract did not specify the size of the plants they would be using. It didn't occur to me that I'd be ripped off with sparsely placed, very small plants, so I didn't ask that the contract specify their their size in laymen's terms - my bad! 2.) The quality was poor. ALL of the plants were all incredibly small. And because I hadn't thought to get that in the contract, I had no recourse. I was told by Nate that everything they planted was designed to grow and fill in fast. No reasonable person would look at what's been planted and say that it looks full, in year 3. We were definitely overcharged on plant size and quality. And parts of the install were not only sparsely planted, but with absolutely no rhyme, reason, symmetry or pattern. Basically the plants were just randomly stuck in the ground. When I asked Dan about it later, he told me I hadn't asked for a "formal" style of landscape design. Wow! 3.) Throughout the projects there were repeated attempts to get me to accept product that was damaged (fire pit ring, fridge door, grill cover, granite), and work that was unfinished (grill cabinet, landscaping). When I insisted that the items be addressed, almost every issue required multiple calls to Cottonwood, with most resulting in promises of returned calls which never came, or a promise to be back on site at a certain time, which didn't happen. Then when they did finally return, it would be with no advance notice. And there were several instances of them not accepting responsibility and trying to blame the condition of things on me (fridge door, dead tree, dead plants). 4.) Very bad communication, especially after the install, as stated above. On both projects, they requested final payment before final completion, with the woman doing so being quite demanding and borderline rude. And once they are paid, they don't want to speak with you again. It literally took me months to get them to address a dead tree. Twice! The best quality of service and response that I had in dealing with them was by far and away from their electrical and plumbing subcontractors (Marathon Electric and JR Broderick Plumbing). 5.) They nickle and dimed me to death. They don't tell you in advance that they will plant so sparsely with such small plants that you will want to add plants (that they will charge you through the nose for). They don't tell you in advance that you will need mulch or wood chips (that they will charge you through the nose for). They also don't tell you that the cheap mulch product you are being charged through the nose for bleeds color, which your dog will track into the house. And on one visit when I asked Nate for a quote to sell me a couple of shrubs to replace ones that the dog had chewed, I was quoted a price that was TWICE the cost of the same plant type at Millcreek Gardens (not on sale and 50% larger than the ones Cottonwood planted). That's when I was certain I was being taken for a ride. 6.) When I tried to get them to replace a pine tree that died within 8 months, it took easily a dozen texts and calls and several months. They finally replaced it when it became apparent I wasn't going to just forget about it. When the replacement tree also died within 8 months, it took even longer for them to come back, and when they did, they accepted no responsibility and advised me that they had "done me a favor" by replacing it the first time, because their warranty is just for "workmanship". Workmanship? On live plants? Shameful. In summary: My experience was bad communication, unresponsiveness, being put off, value less than promised (and less than reasonable), warranty not honored, and overall bad customer service. If you have yet to make the mistake that I did and are still considering using them, I strongly suggest you to get in the contract a reasonable payment schedule, the size and number of plants to be used, and details of their warranty. And then be prepared to have to work your butt off to get them to deliver what they promised.

Great service. Best price I could find. Was able to get the job done right away. Kept me informed.read more

Very professional! I Didn't end up going with them but they were great to schedule with, and very…read moreknowledgeable of the system and process.

Empyreal Deck Builders did a beautiful job on my deck. They went the extra mile to take care of…read moreplumbing and rain gutters to ensure I had the best outcome. They did outstanding work and had great customer service. They communicated throughout the whole project and completed the work on time. I would highly recommend Mario and his team.

these guys came out and replaced our deck, they were prompt and did a wonderful job. very…read moreprofessional. very happy with service.

I had made an appointment for an estimate on a patio cover 2 weeks in advance...the guy never…read moreshowed up or bothered to call...I had wasted half of my day. This experience gives an impression of a 'flaky' business. Take your business somewhere else...Find someone who is prompt and have some sense of professionalism to do your business with...

Some of the best service I've had! Koa helped me get a banner made for my dog grooming business…read more She was very fast and super nice. When I went in to get my banner I walked into a clean air-conditioned building. And was immediately greeted by friendly people. I did not call around to check prices but even if they're more they are worth it.

Kearns Community Council working with Rich at Hightech Signs on our Parade banners and car magnets…read morewas a great experience he was vary professional and on time even when we added to our order at a late date he got it done before our Parade deadline vary nice experience working with this company and will use them in the future.