*Edited to add* after reading numerous reviews of people sharing the same experiences and seeing…read morethe owner batrate them as well instead of calling to make things right, she confirmed my conclusion that I will not return nor recommend them to anyone. It's very disappointing since I love supporting small local businesses. Sad. I hope sure learners and can improve her customer service model. I'm VERY disappointed by Ander's they came highly recommend but I'm not sure why. We waited while they worked on my windshield. We heard plastic break and the tech start to cuss. I understand that things break, but they didn't mention anything to us when they said it was done. We checked the windshield before we left and pointed out that my truck was now missing the plastic weatherstrip wiper cowls on BOTH sides (like he broke one so he didn't put the other one back on in hopes we wouldn't notice). The plastic weather striping is also damaged AND missing clips so it's not held down properly. We pointed this out. We were told the tech was at lunch but they would call us when he returned... shockingly they never called us, so we called them. They said the tech claimed he never saw the cowls and they must've not been there (despite us pointing out obvious rub marks from them being present for 20 years.) They admitted that some of the clips holding the weather strip down broke which is common. They told us that we needed to take my truck to a Ford dealership to get an estimate for the parts. They said they would replace the missing cowls but they wouldn't do anything about my damaged weather stripping because it was "common" that this piece breaks (this was not mentioned before the service). 1) why would you say you'll replace the cowls if your tech didn't break them? 2) if it's common for a part to get damaged, why not keep it on hand to fix? 3) if something breaks why hide it from the customer? We're not that upset that parts were broken, we understand that things break. What pisses us off is that they tried to hide it instead of making it right. I love my truck, I should've just used Glass Doctor or Safelight. Save yourself the hassle and go somewhere else!

They did a great job with my Explorer! It was about $200 cheaper than anywhere in Cheyenne! They…read morealso got me in same day! Will definitely return if needed on any of my other cars!

You know the old saying that when looking for a service, you should be looking for price, quality,…read moreand speed, but you'll have to choose which two of those qualities are most important to you because one of the three will almost almost be missing. Ascent is the outlier. They were amazing. Their business popped up when I did a ChatGPT search to replace the windshield in my 2020 Toyota RAV4. My windshield is pretty high tech with camera inputs that have to be aligned perfectly so I needed a company with the equipment and skill to get that dialed in perfectly. Ascent was by far the most reasonable on price and had consistently great reviews. I figured that must mean I'd likely have to compromise on speed or quality. Not at all. They had me immediately scheduled for less than a week later and showed up at my door and had the job knocked out in no time. They also found a few drain tubes that were clogged under my cowl and blew those out for me free of charge. Tanner and Kyle are co-owners who are literally third generation windshield installers and have done this since they were young. Instead of continuing to crank out dozens of windshield replacements a day in a shop, they decided they wanted to be able to have more interactions with the customer and have the time to make sure they did the job right. Hearing more about their business I was only more sold on these guys. I personally appreciate and applaud that they've figured out how to create a small business that's efficient and still leaves them time to invest in their families. When I asked if they intended to scale, they emphatically said, "Nope!" They love being able to move at a pace that's sustainable to do the job well and take care of the customers. Can't recommend these guys highly enough.

Tanner and Kyle are great! Easy to communicate with in advance, showed up when they said they…read morewould. Installed the glass carefully AND vacuumed the glass out of the back of my car and the driveway. Said the glass came with a lifetime warranty. Even left me with little clear stickers in case I get a chip in the future! Saving their cards in both of my cars, would use again.

I had the best experience here. They were so sweet to me when I needed to change my windshield, and…read moreat a great price! Highly recommend this business. They also gave me a year warranty which makes me trust them more.

I came in wanting to get my mom's windshield replaced because it was hers was absolutely busted. We…read morehave Allstate insurance and the woman at the front desk helped us call insurance to get it covered. I usually have anxiety calling insurance but she walked me through everything! After the car was dropped off, it only took about 3 hours to get everything fixed including the calibration. We only had to pay the deductible and the rest was covered. The windshield looks incredible now! They also gave us some stickers in case it gets chipped again and have a year long warranty. Highly recommend this place! plus they have a very cute dog available for petting!!

A great experience. I had an appt. with Safelite in Fort Collins to repair a small chip. The…read moresmall chip turned into a large crack in two days which required a replacement windshield. Russell was able to get me an appt. the very next day on August 14th for a replacement windshield for my 2018 Toyota Highlander. That was impressive because they're booked solid. Geoffrey is the tech that took care of the windshield. I liked the fact he walked my wife and I through the steps of replacing the windshield and recalibrating the front radar. He even mentioned how the old glass is recycled. He also skipped his lunch to make sure we could get back on the road quickly. That is really good customer service. Mercedes at the front desk helped explain the charges and how much insurance would pay, etc. Very helpful, friendly, and informative. We had a great experience and would use Safelite in Fort Collins again. But that's only if we get another rock chip. Well done.

Absolutely horrendous website. Asked for my make, model, etc. Input that information - an Atlas…read more The site asked if it were the Cross Sport model since it might require a different windshield. I clicked "NO." Nevertheless it entered it as a Cross Sport. I did this several times but the site was adamant that I had a Cross Sport. So, I figured I would "just call" Safelite to schedule an appointment. HA!! Don' bother. You cannot talk to a real person; it's all automated, even though they give you an option to talk to a representative/agent, when you select that option, it tells you that they are no longer have live, real people to help you out, but go to their website. Yes, a Catch 22. Website doesn't work, call and be offered the option of an agent, select that option and be told they no longer have real people but go to the website. My option: go to another company. Adios, Goodbye, So long, Auf wiedersehen Safelite. Now that's an option that will work.

Friendly, fast and efficient : Broken side window Thursday…read moreat 5:15pm. Appointment made Friday morning at 8:15am, In the shop at 2pm out by 2:45pm. Quality work and great service ! Thank you! Oh and the estimate was exactly correct !

Had a rocket hit my windshield. Went there same day they had it fixed in 15 minutes. Great customer…read moreservice too.

Alex was great to work with when my rear view mirror fell off. The team was communicative, fast,…read moreand kind. 10/10

I've reached out to Platinum Auto Glass for two different jobs so far. The first was to completely…read morereplace a cracked windshield and recalibrate the lane keep assist and rain sensing wipers and the second was to fill a chip in the glass on another vehicle. These guys are great! Not only did they come to Frederick from Loveland, but in both instances they were able to make same day appointments. They're polite, courteous, friendly, affordable and professional. Do yourself a favor - don't call Safelite - Call Platinum Auto Glass and save yourself a lot of money. If you life outside of the Loveland/Longmont area, they usually will meet customers at the American Furniture Warehouse off i25 and HWY 119 to do their repairs.

Great service! He ordered the windshield and 1 day later the new windshield is in! Only took an…read morehour! My insurance covered most of it and all I had to pay is the deductible. Super easy!

Ian is the man. Integrity. Found my window quick and got it in the next day. He came to me…read more Vacuumed. Even cleaned all of the windows before he left. I would absolutely recommend this guy.