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    Ewald's Venus Ford

    5.0 (2 reviews)
    Closed 7:00 am - 6:00 pm

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      Services - Ewald's Venus Ford

      Auto brake repair

      Auto general diagnosis

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      7 months ago

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      Southwest Engines

      Southwest Engines

      1.1
      (73 reviews)

      customer service is less that 1 on a scale of 1 to 10 - 10 being the best. I purchased a…read moretransmission on June 1st, it is now June 22nd and still no information on shipping or when I may receive the transmission. The repair shop is charging me storage for the car - and southwest engines dont care and dont have a clue what is going on the the transmission. The customer service Lady that answers at ext. 4002 has no infromation and just lyes to tell you what you want to hear - your transmission is being tested, your transmission is being cleaned, your transmission is being inspected - each process takes a week. My grandmother can do these processes in one day. If I had to do this all over - I would shop somewere else

      the worst experience in dealing with a company. I ordered a used motor from them in Jan. 2026, it…read morearrived damaged, I declined delivery and spoke with the warranty dept. (only women answering calls and barely speak English, and are hard to understand) they processed a refund within 48 hours. I then placed another order and their webpage declined my credit card payment so I tried a different card and it went thru. that motor arrived in decent condition. then I received a text from them that another motor was enrout. evidently they put thru another order using my original credit card and now a duplicate order was on its way. they would not cancel delivery, but instructed me to decline delivery, take pictures of in-delivered motore and email them to the warranty dept. I did just that. well now it's been 15 business days and today I spoke to 4 different agents each of which gave me another run around story of how the claim was now in the finance dept for approval. each time I requested to speak to a supervisor and each time I was disconnected. with all the complaints I have seen about this company from people all over the US, is there a way to sue them as a group?

      Ewald's Venus Ford - autorepair - Updated August 2026

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