Can you say "Highway robbery!"? I needed to ship a vintage…read morerifle scope that sold for $5,750. I set up shipping with UPS online-cost (fully insured) was $98. When I tried to print a label I got a message that because of the high value of the item, it had to go through a UPS employee in person. Not knowing the UPS customer service on Clyde Park was shut down, I started there. An employee outside the building told me The UPS Store was nearby, so I went there. After considerable key punching, the clerk quoted me $248 to ship the package-including $178 in insurance! I told her the online price was $98 and her response was "Well, we charge retail." I stopped at the Wayland Post Office on the way home and was quoted a price of $94.60 for priority mail, including their maximum available insurance of $5000. They took it, promised to handle it carefully, didn't give me the attitude I got at The UPS Store, and had it to my customer in Nebraska two days later. Geoff C.

I do a LOT of returns at various UPS Stores due to Amazon and the nature of my work. I have been to…read moreSEVERAL UPS Stores, in MI and in several other states for work. My experience at this particular location is the worst customer service I have ever had at a UPS Store. In short, visit another location if possible. Longer explanation below. I had two boxes of light fixtures to return, they were delivered to me from Amazon as one order, and when I hit return on the website, I had one QR code provided to me from Amazon. When I arrived and they scanned my phone, the girl working at UPS refused to return the boxes, said I needed a bigger box for both. I could purchase it there, or return home and come back. I had one code, and it needed to be in one box. I asked why, as that has never been a issue before. BACK STORY: I have returned hundreds of items in my lifetime. Sometimes with up to 10 on 1 QR code. She was (rudely) insistent, that I needed 1 QR code per 1 item. Again, NEVER have I been asked for 1 QR code per 1 item. I stepped aside trying to look on my phone about how to get another code. While I waited I watched her help another customer. A woman with her arms full of smaller items as an amazon return. She told her the same, and made the woman purchase a cardboard box from UPS for $5. They put all the items in the box before processing the return. I stepped up again, asked if it was a new policy? She looked at me, and rolled her eyes, said it was always the policy, and they have always needed one code per item. I said "ma'am, I do hundreds of amazon returns at tons of UPS stores across the US, with multiple items, can she help me understand why is this the first time I am hearing this?" And she blew me off, and said that wasn't true, I was mistaken. A co-worker turned around and got involved and said "she is right, we tell everyone this.." I was confused, frustrated, and they had given me a LOT of attitude that I was wrong and they didn't want to deal with me. so I left. Drove to another location 5 min away. At the second store they were polite and explained: they can put things in plastic bags if they are smaller, but the items need to fit in medium boxes they send back to Amazon.. my 2 light boxes were too big, and would need to be processed individually. The other store helped me with my phone and getting 2 QR codes, and politely helped me understand the policy for the future. It was all handled quickly in a few min. This location was rude, dismissive, and gave no explanation. They also charged the woman ahead of me $5 for a box. After it was all done, it made me think they are just scamming people to buy extra boxes at this location.

Gretchen is an amazing worker! I hope this review gets to her! She helped my disable self with…read morepacking and was so sweet with me.

James is the best service manager! He's always been extremely helpful and kind. I love this locationread more

Package said delivered. it wasn't. Went to customer service center. They found driver delivered to…read morewrong address. Not sure why driver would drop package at wrong building. Person at customer service told me driver was going back to get package and bring to correct address and they would call me. No one called!!!!!!! Package wasn't delivered!!!!!! Now Im going to have to contact them again!!!!!!!!!!! They are in the business of delivering packages and they suck. They suck terrible. Close all UPS and fire them all. I need what I ordered and it better be delivered. I want shipping charges reimbursed to me x 2 for the hassle. I will not ask anyone to ship UPS. Also was shipped 2 packages by UPS ground. Both packages damaged. UPS IS A FUCKED UP SHIPPING COMPANY. I SUGGEST A PICKET LINE IN FRONT OF THIS LOCATION SO EVERYONE KNOWS UPS SUCKS!!!!!!!!!!!!!!!!!!!!!! Recommend UPS goes out of business. There isn't one good review about this company. The head of this company must not give a shit about the reviews or doesn't answer any of the concerns.

Why anyone would use UPS is beyond me. our package was to be delivered yesterday, changed the…read moredelivery time till 9pm it was express air. you guessed it no delivered, now set for today 11:30-3:30 you guessed it still not here, I'm beyond frustrated I'm getting angry. next day air means next day which was to be yesterday , you pay for a service and it doesn't happen, poor service I'd never suggest people use them for any type of service!!

Stopped to drop off a return package and even though it was busy, they got me in and out within a…read morevery reasonable time. Thanks

I prefer this UPS store over others in the area! They are way more helpful, and less condescending…read morethan others..

The employees at Pak Mail are amazing. They are super patient, lend me a free s wrap box if I need…read moreone to ship something and pack everything up for me if I didn't have said box. I've been going here for years because I can use them as a UPS drop off for returns and I'm always in and out in no time. Love this place and the fact that I don't have to drive to a UPS every time I have to return something!

I stopped in on July 6th. The employees were not wearing masks, there is no plexiglass or other…read morebarriers. I have since read a much earlier review that said the employer does not require such precautions. The employer also does not require any of my further patronage in light of such a total disregard for my safety and the safety of his employees.

O stars for fedex and the text alerts are bs they misinform you of the drop off times. I was sent a…read moretext that my packages were moved to a different day and time. But was delivered on the actual day. Then I requested that my items be shipped to a fedex location. Once I Recieved text that my items arrive, only one of my packages had been left and the other package was in route to be dropped off at my business before the end of the day. So I sit there for 4 hours after being advised by 5 different customer service representatives that my item should arrive by the end of day. I was told that they moved my delivery date and time.. never again

Damn drivers are absolutely retarded, not once not twice, but 3 times! They went to the wrong…read morehouse, literally wasted 3 entire days because you don't even know when they are going to be there! These people are a fluid joke!

If you have packages that need shipping, don't miss the opportunity to work with Postal Connections…read morein Ada, Michigan. Postal Connections did an amazing job packaging a very large and old family picture and shipping it across the country. The picture arrived in a timely fashion and in perfect condition. Matt was very professional and helpful. We could not be more pleased with our experience.

From the owner: -Mailing and Shipping Services -Mail Box Services…read more -Mail Forwarding -Metered Mail -Certified Mail/Return Receipt -Overnight Document & Package Delivery -FedEx -USPS -DHL -Packing and Moving Services -Packing and Moving Boxes -Custom Crating -Notary -Digital Printing -Digital Imaging -Copy and Print Services -Full Service Black & White Copies -Self Service Black & White Copies -Color Copies -Color Copies-Output Direct from Computer -Printing Services: Business Cards -Envelopes and Letterhead -Binding -Laminating -Collating -Full Range of Finishing Services -Padding -Presentation Materials and Supplies -Commercial Accounts Available -Fax Services, Send and Receive -Business Forms -Desktop Publishing -Custom Rubber Stamps