We had a wonderful experience working with Stephen as first time clients with Make and Model after…read morea friend referred us. He is very professional, had a great attention to detail, and made us feel at ease while looking for a car to purchase, helping us find a good deal while not pressuring us. I think the best review I could leave would be to copy and paste the text I sent Stephen the day after we received our vehicle at our home. -- Hi Stephen - thank you again for all of your expertise and services finding and leasing our new BMW! Is it normal for your customers to be kind of sad when the purchase is done and feel like they should invite you out to grab a beer or to the next neighborhood barbecue to say thank you? From reading your reviews on Yelp, I doubt we are the first. But we never felt like that after buying any of our prior cars. It's nice to have someone "on your side" in the car buying experience. Thank you!! -Ron, Raleigh NC

Spoke to Stephen about my situation, and he took time and great effort to walk me through a…read morescenario that would immediately alleviate my pressure points and set me up for success in 6 months to a year once my credit is fixed. I know I will be reaching out to them again once I am in a better position to buy. Highly recommend!

The Quality and Value for my buck was definetly worth it, Enrique updated and kept me informed. I…read moredidnt have to bother them at all, they truly know their stuff at Bimmer Motors Group I couldn't be more satisfied! I don't usually write reviews, but I had to for this one. After taking my car to several different shops (even ones that ran multiple diagnostics), no one could figure out what was really wrong. It was super frustrating -- until I brought it to Bimme Motors Group. They actually got to the root cause of the issue, explained it clearly, and fixed what everyone else missed. My car is finally back to running perfectly, and I'm driving again without the stress or anxiety I had before. You can tell they genuinely care about getting things right, not just guessing or patching up problems. I'm so grateful I found them and will definitely be back if I ever need service again. Highly recommend!

great service center for BMWs. Staff are friendly and honest about what needs to be done.read more

I recently made the switch from a Range Rover to a Mercedes-Benz GLE, and at first, I thought the…read moredecision would be difficult. I went in just to explore my options, and I had the pleasure of being assisted by Carmen Salcedo. I was very indecisive (I'm a Libra- I can't help it), but Carmen was incredibly patient. She never rushed me and encouraged me to test-drive every option until I found the perfect fit for me: the GLE350. The entire purchase process was smooth, and I left feeling genuinely happy with my decision. Before I drove off, Carmen introduced me to Tyler, who gave me a thorough tutorial of the car. Tyler was extremely informative and kind, which made me fall more in love with my purchase. Overall, I had a great experience and would absolutely recommend Carmen to anyone looking for a stress-free and supportive car buying process.

In March 2026, I entered into a new lease with Mercedes-Benz Manhattan after being specifically…read moreassured by the salesperson and a manager that the dealership would purchase my previous leased vehicle and that I would not be responsible for lease-end damages, wear-and-tear charges, or additional fees. These representations were a key factor in my decision to proceed. Despite those assurances, Mercedes-Benz Financial Services later charged me approximately $1,306.50 in lease-end fees, including a $350 charge for a supposedly missing key. I had both keys at the time of signing, and dealership staff had agreed I could return one later because it had an AirTag attached. Beginning in April 2026, I repeatedly contacted Mercedes-Benz Manhattan. Their Customer Experience Lead acknowledged the issue and repeatedly stated that the sales and finance teams were working to resolve it. Weeks passed with no resolution, while Mercedes-Benz Financial Services continued contacting me regarding the balance and advised that the dealership had purchased the vehicle but the charges were still assigned to me. I made numerous good-faith attempts to resolve the matter directly, but despite repeated promises, the issue remained unresolved and communication eventually stopped. I have documentation supporting my claims, including emails, texts, and other records. I have filed a complaint with the FTC and intend to pursue the matter in Small Claims Court.

Thank you to Jonathan solis at BMW of manhattan as soon as I got there he greeted me got everything…read moregoing very quickly very professional thank you so much for the wonderful service and experience 5 stars

I am writing to express my frustration regarding the lack of communication from the service…read moredepartment at BMW Manhattan. I have been attempting to reach a service advisor for the past three weeks to discuss my upcoming scheduled maintenance, but I have not received a response. Despite my multiple attempts to follow up via phone calls, text messages, and emails--including a specific request for a service manager or advisor to call me--my inquiries remain unaddressed. While I understand the team may be busy, the complete lack of communication is unacceptable. Clear communication is essential for quality service, and this experience has negatively impacted my view of this dealership. I expect a prompt response to resolve this matter and address my concerns. However, that was not afforded to me.

(English & Spanish Review) I recommend this dealership to…read moreanyone who wants to experience excellent service. The staff is extremely knowledgeable and friendly. The manager Mr Doyle is Courteous, professional and very respectful. I live in Westchester County and I drive pass all the near by dealers because my experience with this Manhattan dealer was so amazing! Thx you Mr Erickson for recommending me to Dylan Doyle. I love my Dodge Durango, thx you Guys! I highly recommend getting a detail as well. Yo recomendó este dealer si tú quieres servicio bien echo, el staff son bien amables y trabajan rápido. El manager Mr Doyle es professional y muy amable. Yo vivo en westchester county y yo voy para Manhattan para my servicios porque me siento bien con ellos. Gracias Dylan Doyle por siempre ser tan atento conmigo!

The worst dealership ever I specified what I needed done and they didnt do anything. their worker…read morecrystal provides the worst service ever they didn't notify me about picking up my car. I would never go back there i suggest to anyone to find a diff dealership then coming here.

I just drove away with a brand new Tiguan SE, 2026. My experience with this dealership was as…read morepositive as it could be. The entire team, from sales to service to finance, is courteous and straightforward. Very little sales talk; I sensed the team was really trying to get me into the right car for me. A special shout out to Sales Manager Jeff Isaac Hodge who found me the best pricing in the Tri-state area (I tried 4-5 dealerships around town) Jeff put their best foot forward out of the gate. His partner Michael Ramos brought me out on a test drive up to GWB and back, and briefed me on all the ins and outs and bells and whistles of the new Tiguan, of which there are many. He's a real car guy and a wealth of knowledge. A great team to work with. Moreover, it's a beautiful and very comfortable dealership, very guest friendly. Call up Jeff and Mike and buy a VW!

I took my car for a 40 000 mile service. They charged me $1772. I put their detailed invoice…read moreinto AI and I asked it to do a deep research into all that was done and assess what I paid vs what I should have paid. It turns out I was overcharged by between $600 and $800 dollars. I'm sorry that is DAYLIGHT FUCKING ROBBERY and VW Manhattan should be embarrassed. And nobody should take their cars there. Not until they stop ripping people off.

I stopped in here to buy a Toyota…read more First off, it's a cool entrance, going up 3 floors to the showrooms which are walled off glass Lexus and Toyota stores. Very slippery when wet, though, so not sure how they handle rain/winter weather.... The center area for doing paperwork and dropping off/waiting on car service is large, and they have some water (bathrooms inside the showrooms though). The Toyota has a lot of salespeople, and remember if you want to do a test drive, bring license and come before 4pm. It's a lot of waiting, honestly. They have water, a coffee machine, but the showroom was quite warm and humid.. cooler to wait outside in the Omotenashi sign area (but that has more car exhaust & associated car smells). A small popcorn machine that had burnt popcorn. I stopped in to do my down pay and hold the car, came back with more docs and a check for the remainder of the downpayment another day. They do want to sell the cars, so I get the pressure to come in quicker. The tax, registration and license plate work they can take care of for NY and NJ, no issues there, finance manager took that info and call you back to pick it up. They have a guy that will turn on the car and look at it if you want to trade in a vehicle. Lowballed compared to Carvana or other services, but convenient? Yes. No hard sell from the finance manager on extended warranty or service contracts, which is nice, they were roughly in-line with other area service and warranty contracts, but more expensive than if you were to go to Delaware or Pennsylvania. Do double-check the cars, though, when you buy it. Mine was missing mats and a bunch of other things like the second key (chip shortages) - they ordered them, so that was good, but the tires were low on air and my gas was only half-full, so I'll get another tank later when I pick up the car. The battery also died on me on the first day, so they came out to jump the car, and then bring it back for a full inspection and replace with a new battery, so props to them for taking care of the issues when they have popped up. Is it the smoothest Toyota experience I've had? No, and also a lot more waiting than my prior cars. Yes, documentation fees. Not much in the way of negotiation - people still want Toyotas, so no reason to do much in the way of discounting right now. Jeudi and the manager did reach out to right the challenges with the new car, though, so that was helpful, and Jeudi was a patient man when doing everything from getting the vehicle ready (and checked again after the battery issue) and then also dealing with things like getting the old license plate off the car (pretty rusted on), etc. As of today, about 4 months later, I'm still waiting on getting the full set of mats for the back of my car. =\

I dropped off my car with Toyota of Manhattan on August 20 after my catalytic converter was stolen…read more They told me it wouldn't be ready until mid-September, which already felt like an unusually long time for repairs. Then I checked my E-ZPass account and found two congestion tolls charged while my car was supposedly sitting in their service center waiting for a new catalytic converter and not road-ready. Under Richie Torrez's watch, my car was taken from the shop and driven through NYC congestion zones on August 28 and September 2 a total of about 24 blocks each time, assuming they only stopped at the toll line. Richie later tried to claim it was a "test drive," to a Toyota cooperate rep, but that doesn't make sense when the car didn't even have a catalytic converter installed yet. Sounds more like unauthorized use than a test drive. E-ZPass confirmed the tolls including photos of a man in uniform with a name tag driving my car. When I reached out, I got nothing but voicemail boxes, excuses, and zero accountability. Even after admitting my car had been driven, they refused to refund the tolls which I only discovered by surprise. To be clear: they never informed me anyone would be driving my car through tolls, never documented the tolls, when I inquired they actually told me they don't drive through tolls until I caught them on camera. and when I confronted them, they ignored my messages entirely. That speaks volumes. This dealership needs to be held accountable for taking customers' cars out, driving them without permission, and leaving the owner to pay the tolls. Why should I be charged for a random employee's unauthorized drive in my own vehicle? That is stealing. In New York, unauthorized use of a motor vehicle is a misdemeanor. So if you leave your car here, know that someone might take it for a personal joyride through Manhattan. You'll get excuses, not help. Service your car here at your own risk. Update: Update: I did talk to someone after leaving this review. I was forced to rent a car while Toyota of Manhattan had mine, yet toll records show my car was driven twice through NYC congestion zone on 8/28 and 9/2 when I was told it wasn't ready and waiting for parts. They didn't notify me it was done until 9/11. The service rep admitted they "test drove" it even though it supposedly had no catalytic converter, which can't be done in NY. Either they drove it before the repair or finished it early and used it while I paid for a rental. At no point did I authorize the use of my personal E-ZPass. I only found out by accident, and I would never trust this dealership again.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

This is the second time I leased from BestBuy. Mike is always quick and let's me know the current…read moreofferings for July 4th. I received the quote for the Rogue with the specific color in mind on 27th of June. The color I wanted wasn't available in the NY area, he dug around and got one from PA. Literally within 3 days (on 30th of June) he had my car ready to be picked up. Everything was fast, easy and no hassle. (Beside the near 1-hr trip from my workplace to the pick-up location. Gives me plenty of time to properly say good-bye to my current/past car and get emotionally ready for the new one!) He is definitely my go-to guy for leasing a car. Thanks a lot, Mike!!!

Excellent service- this branch is very professional and efficient. I was helped by Shaun C. who was…read moreresponsive to my needs and resolved my issues where another branch left me hopeless. He went above and beyond to give me unsolicited comments on other things noticed and left his contact to reach out if I were to have any further issues or questions. This is the type of service customers want.

"Fantastic service--thorough inspection, great communication, warranty work handled smoothly, and…read moreeven a quick wash. Couldn't be happier!"

This review is for their service department. My car could literally die in their driveway and I…read morewould pay to get it towed elsewhere. Worst service I've ever had, which is saying a lot since I once had a car serviced and they forgot to tighten the lug nuts on my wheel (looking at you Hillside Honda...). I love Volvo and have never had a bad experience with any of their service departments, but Manhattan? Terrible experience. And the manager, Dallanara? How/why she still has a job is remarkable - she's either a liar or painfully incompetent. Never again.

I would strongly caution anyone considering leasing or purchasing a vehicle from Volvo Cars…read moreManhattan. We leased an Volvo EX90 in July, and it has been nothing but a frustrating experience ever since. The vehicle has already been in the shop three separate times for major issues, including being unable to charge or operate properly--completely unacceptable for a brand-new electric vehicle. The technology is unreliable at best. The system is consistently glitchy, and the Bluetooth connection rarely works, which defeats the purpose of a modern, tech-forward car. Today was the final straw: one of the windows stopped working entirely and is now stuck in the down position. Equally disappointing is the service experience. It is extremely difficult to get a service appointment in a timely manner, and loaner vehicles are almost never available--even when the car is inoperable. For a luxury brand, this level of customer support is simply not acceptable. Between the ongoing mechanical issues and the lack of responsive service, this has been an incredibly frustrating and inconvenient experience. I would strongly advise others to think twice before leasing or purchasing from this dealership.