Excellent service- this branch is very professional and efficient. I was helped by Shaun C. who was responsive to my needs and resolved my issues where another branch left me hopeless. He went above and beyond to give me unsolicited comments on other things noticed and left his contact to reach out if I were to have any further issues or questions. This is the type of service customers want. read more

"Fantastic service--thorough inspection, great communication, warranty work handled smoothly, and even a quick wash. Couldn't be happier!"

I don't want to give them any stars I left a message for Isaac the manager and they had frank from pre-owned sales call us back and antagonise us for 15 minutes basically calling me my wife and daughter liars. Frank also felt the need to ask me if I was a tough guy over thew phone MY DAUGHTER IS IN TEARS DO NOT DO BUISNESS WITH THEM read more

This is for the service dept. Very professionally run. They keep you informed completely. Told me what the part cost, and waited on my ok to order it. And then they told me what the job would cost with labor, not starting work until I approved. Jaguars are very expensive to work on but here it is done right. Kudos to Christian who kept me informed with several phone calls. read more

The Service Dept of Jaguar LandRover is uniquely excellent...made especially that way by Mark Resende, the Service Advisor. The guy is incedible. He handles everything in the most courteous, efficient, honest way...giving you consistent updates on the status of your car, and then delivering it to your home. Wow! Having 2 Jaguars currently, both of which had issues at the same time...a steering wheel issue on one, and a tire issue on the other...I had both cars in their hands for a few years, so I really know their service. No Dealer is better than these guys, and if you get Mark Resende to handle your car, then you're in great hands! read more

On June 28, I had my car towed to Jaguar at Manhattan for a tire change. When the car was returned to me, there were 3 scratches on the left rear door. I immediately notified Deshaun and asked for a resolution. 4 days later, he never responded. I contacted him again and sent pictures of the damage. There was no response. I reached out on July 8, and he said he would inform his manager, but he never got back to me. On July 10 (12 days after the damage), he only responded when I threatened legal action. I told him I would need a loaner car for the time when the repairs were taking place. 15 days later (almost 4 weeks after the damage), I told him to pick the car up from my job and to return it to my apartment garage at the end of the business day as I was going out of town and would not need a loaner. Days later, I returned from my trip to find only 1 of the 3 scratches were corrected, even though i specifically pointed out all 3 to the valet who picked up the car and provided photos to Deshaun. On July 30, I had the car picked up from my job to fix the remaining 2 scratches. As I was preparing to leave work, I was informed the car was on its way to my job. I asked for it to be delivered to my apartment garage, which was closer to the dealership. It was past the expected return time, and I needed to be at a medical procedure. Waiting for the car at my job would cause me to be late, so i took an Uber. Later, I received a text saying the car had been delivered. The next morning, I had a flight, and I had previously packed my belongings in the car so I could drive straight to the airport. The car was never returned to my apartment garage. With everyone in my garage and neighboring garages assisting, my car could not be located. I contacted the driver from the day before who stated he returned the car to my job, as instructed by Deshaun, even though Deshaun agreed to return it to my garage. Since my luggage and work materials were in the car at my job, I was unable to make my flight on time and missed an important work presentation. When I located my car at my job, it was parked in an isolated spot, and the right side was scratched on both doors. I informed Deshaun of the new scratches, who told me he and his manager would not be willing to repair the damage they caused, reimburse my Uber, or take responsibility for the flight I was caused to miss. This car is just a few months old and has been twice damaged by Jaguar at Manhattan read more

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WHY WOULD ANYONE GIVE THESE PEOPLE THEIR MONEY? You know when you go into a Bloomingdales or Barney's and you're in jeans and a t shirt and the sales associates give you shade? Like they are making $200k a year and you are a slob for cluttering up their store? Meet Land Rover Manhattan. Too busy, too fabulous, too Manhattan to be polite and service oriented for you. Thank you $18/hr cashier and $50k a year service advisor. But I was the one with the $70,000 car. I now drive an X4M and was treated like a customer and not like a nuisance. read more

So I bring my car which is a 2020 landrover sport with 11k miles...My service adviser was Jay. I tell him what I'm in here for which was engine coolant light comes in and say it's low. He then tells me ok and that he will call me 5-5:30pm eve though over the phone some one else told me 2 hours.. I was there at 9:05am. But ok I deal with that. He then sends a text with a list of things they wanted to just "check" and replace oil and coolant. Price 949.00!!! Needless to say I told him all I needed was coolant and that I was going to come back to pick up the truck... Jay simply wrote back "ok". Didn't even offer to do the job I came in for!!! Shame on Land Rover for having this guy dealing with customers!!! Went to a local shop in LIC queens and was charged 160 plus tax for the engine coolant!! Thanks for nothing Land Rover oh manhattan!!! read more

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Worst place ever. They try to scam their customers. I leased my car from them and also paid for servicing. I went in to service my car a few weeks back and they were horrible. No one told me my car was ready 2 hours later until I got up and asked the receptionist myself. It's also ridiculous how they didn't care especially with covid around. They literally just had me sitting there while my car was already waiting for me. They also did not even rinse or wash my car. All luxury dealerships do but this one apparently doesn't. Also tried to charge me three times the amount for a brake change than normal. read more

APPALLING. Firstly the car has proven to be of poor quality build as it rattles like an old U-Haul, is rough and jerky at low speed and is difficult to get in gear. Additionally the screens failed on more than one occasion. It needed a windshield replacement so I asked them to address the numerous other issues. On the second day the service department person I dealt with was off; when I called the others in the department said they couldn't give me an update because she was off. (Thank god nothing happened to her or I might never have got my car back!). I needed the car for a specific time and needed to know if I had to make alternate arrangements. Requests for a call back with information were ignored and requests to speak to the service manner had me holding for 20 minutes until I gave up. And request for a call back received nothing too. When I got the car back the windshield had been replaced, but the car still rattles like a jalopy and the issue of getting in gear when stopped remains. I don't know about the other issues. I have requested a copy of the invoice/work order that they didn't give me, but it appears they may be withholding it. Funny that this doesn't surprise me. The service department is clearly in need of a competent manager. AVOID AT ALL COSTS!! read more

Saturday March 20 evening - Sunday March 21 morning Velar hit in parking lot - deep scratches into the plastic of the front bumper Monday March 22, Bring the range rover Valare to Paramus Land Rover to be evaluated hoping to find out the time of the impact from the car computer and get an estimate for the bumper repair was told that they don't have their own body shop but they use another body shop and the guy can evaluate the car on Tuesday and also that I would not be able to get the time of the impact from my computer then that afternoon my friend took the car to the Land Rover dealership in Manhattan and spoke to Karen. I spoke with Karen on the phone briefly once and then a second time she refused to speak with me and told Leandro that she would only stick with him with the card in the car which is completely ridiculous because I think she was taking a vantage of his language. They told him that the car would be fixed and it would be $1300 and implied that the bumper was going to be repainted as that's what the service was that was requested was repainting the bumper Leandro then he left the car with them to have them check the computer and also to repair the bumper The indicated on their website and also to Leandro that they had their own body shop no indication that they were using an outside body shop Leandro trusted them with the car and left the car there and took it Uber back to New Jersey We waited all week and we're anticipating the bumper repainting will take at least a week as they said it would be 1 to 2 weeks and then on Saturday we heard that perhaps the car was ready but we weren't able to pick it up Saturday because the service department was closed so on Monday Leandro went to pick up the car and saw the truck bumper had not been repainted it was still basically Only buffed out with no repainting so the scratch was still there the scratches were still there down into the plastic and of course the green paint had been scraped away in the areas of those deep scratches so all they did for $1300 was buff out the bumper which could've been done for $100 at the car wash or less maybe 50 they completely misrepresented the service they were going to perform overcharged by an order of at least 10 magnitude and took a friend and advantage of my friends language barrier Also the loop windows were left down all week in the car the car was absolutely filthy inside everyone who's ever been to a body shop or a garage knows that they're very dirty environments and there's a lot of airborne dust so the brand new interior of the car was now filthy My friend spoke to the manager who told him that he was really sorry that the body shop it messed up and said the car would be completely detailed to clean up the interior and that the bumper would be repaired properly I also spoke with Danny and he also blamed Body Shop for the deficient repair specifically said they'll have to make this right and that the cars interior would be completely detailed to remove the dust and he implied that they were the ones that left the windows down My friend Leandro was very upset by the way he was treated at the Land Rover dealership and was ready to post on the Internet his complaints and had basically prepared a statement already but I encouraged him after speaking with Danny and believing that that was the body shop that was to blame I encourage Leandro not to make any post just yet and let's see how the car turns out so then the next morning Leandro was able to login to the app on the phone and see that the car was at a garage in Brooklyn so he took an Uber out to Brooklyn to see the car and spoke to the garage the garage informed them that they had never even seen the car before that morning and then the car was just recently brought there incidentally by a very heavyset employee of the dealership They said that the car would be ready later that day and of course they were doing a complete repainting of the bumper and that Leandro could take the car home directly from the garage that day they encouraged him not to take it back to the dealership first Thankfully the repair was done very nicely and the interior was cleaned however it's very clear also that the dealership had the car the whole time I never even sent it over to the body shop the dealership were responsible for leaving the windows down and then pleat filth in the interior they were also responsible for taking advantage of my friends language barrier and overcharging him by a magnitude of approximately 10 times to buff out the bumper and then they misrepresented the entire thing blaming the body shop who never even got their hands on the car until Tuesday so for that reason I think the dealership is completely dishonest with no integrity- as promised I'm launching an online campaign read more

For sure range rover is unreliable, if anyone plan to buy it or from this dealership must read more reviews and feedback from different website, they will bill you even you still have warranty they will make up story to make it sound like we made mistake on it, and they won't response after service if you still have same issue, no range rover if you have other choice at least not this dealership, read more

Only after I leased my new car from them I found out that for me to have a tow hitch on this car will be an additional total of 1000$ between the device and the installation! I complained before and they did offer me the installation for free but I still have to purchase the device that coast about 800$ Do you think it's fair to pay an additional charge of 1000$ ? 150$-300$ is what I paid on other cars that I had before and most of the SUV that I had was also FREe 1000$ for 2/3 years of use investment is crazy ! We paying TOP DOLLARS for their cars and that's not enough?! read more

Just leased a 2016 Jaguar XF AWD prestige from Nazik. She was a real pleasure to work with. Very knowledgable and patient. I highly recommend choosing her when looking for a top notch sales person. Lou who sits beside her was also a gentleman and helpful. I should also mention Moustafa who is their finance man. He was also a consummate professional. Usually I'm always not looking forward to sitting with the finance department when I'm about to sign a lease because of all the expensive and unnecessary additional options I'm pressured to purchase. This never happened. It was a pleasant shock and I signed the lease just the way I hoped for. I should also add Nazik delivered the car in perfect condition and took her time with me to explain all complicated interior features as well. Very happy to have come here and grateful for the experience. read more

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Wow I was really looking forward to buying an XF or a Range Rover S but I had the most unprofessional experience ever with their sales agent just now. He insinuated that I'm test driving cars all day every day without caring for my own safety or for others during the pandemic. While I appreciate caution during this time it's really uncalled for to make a personal attack on the judgement of prospective customers or your competitors. read more

My husband and I found the vehicle we were looking for at JLR Manhattan online. We live in MI so it was all over the phone and email. Our salesman, Francis was awesome! Hassle free and answered all of our questions. It was a great experience and we love the vehicle we purchased. read more

I've dealt with Manhattan Land Rover over a service issue for over a month. While the situation was aggravating and tense, the people there were nothing short of amazing. My main point of contact there, Karen Casado in the Service Dept, checked in almost daily with updates and kept an active flow of communication between all the parties involved, including myself, insurance, auto body shop, and anyone else that became involved. The overall service received during this tedious and unexpected incident went above and beyond. Needless to say, no one welcomes something going wrong with their vehicle, but if/when something does go astray, it makes all the difference in how the execution is carried out, which Land Rover Manhattan excelled at on every imaginable level. This dealership upholds and exceeds the Jaguar-Land Rover standard of customer service, quality and a feeling of appreciation/value as a customer. Highly recommended; could not recommend them enough! read more

First Jaguar I've ever had. I went to have my car serviced because they keep emailing me to come in because they say that I'm due. I go and the representative says to me that I'm not due until June and that they do this so that I come in and try to sell me a new car. I will never buy from here again and certainly not buying a cheap jag or Range Rover. read more

I left three messages in the service voice mailbox and no one ever returned my call.... I was able to book on line though. But when I arrived here is the typical non sense I had to go through ... When I told the 'guy' I was here for an oil and filter change, without any reservations he said to me thats $ 325.00 ... I told him that was impossible. He argued with me. I told him I needed the drains on the sunroof unclogged. He told me there is a $ 225.00 diagnostic fee. I didn't ask for a diagnostic on the sun roof. I knew exactly what it needed. And as far as the oil and filter change, w t f. I let them take my car and walked inside to the next step. But then I decided not to be a fool and asked them to give me back my car. They did. I bought two oil/filters from them at $ 12.99 each and put them in my trunk. When I got home I called the local car wash which does express oil and filter changes and asked them if they could do an oil and filter change for me using my filter but with the cars recommended oil. They said come over. I went. $ 89.00 for the oil and filter change and they gave me a $ 4.00 credit for bringing my own oil/filter + a free car wash. At Jag, the oil and filter change is usually $ 225.00. As for the drains being clogged on the sun roof, I took the car to a local shop near where I live. The guy put a wire through the four drains, charged me $ 50.00 and gave me a two month guarantee on the work. The sad think about Jaguar is that I've really been thinking of getting a new Jag, but I won't because I don't want to get involved with Jaguar Manhattan and the other dealer is on LI (Great Neck) Your poor uneducated customer service has lost me as a customer. Sadly, they don't care. read more

I brought in an SUV - purchased here new 2 yrs ago - to get minor warranty service done. They told me that the vehicle was unsafe to drive and needed nearly $6,000 of additional repairs. Fortunately, the SUV had just passed its state inspection with flying colors. Just to be sure, I took it to another repair shop to get a 2nd opinion; they recommended a $300 tire change and couldn't find anything matching Jaguar Manhattan's assessment. Very frustrating. Caveat emptor. read more

i Stay away from Range Rover Evogue.Many many problems I'm in and out the service department and I'm on my first year only.Also watch out when you pick up your car from the dealer they scratched mine twice at their parking. Service Advisors are very good and helpful but can't say the same for the service mechanics, not happy at all. read more

Basically I had the worst experience of my life I took my car they're brand new and expected to get really great service and instead they're basically racist and took it vantage of my first year of English because I don't speak English perfectly yet and lied to me and told me that they were going to be repainting my bumper for $1300 when I found out later the car never even went to the body shop and they were charging me $1300 to compound the bumper which normally would cost about $50 at the car wash so they totally lied to me then they left the windows down the whole time there were working on the car so the interior of the car was filthyAnd then when I busted them they lied about it implicating the body shop but then when I went to the body shop to pick up the car the guy at the body shop told me they hadn't even gotten the car there until earlier that morning so they had nothing to do with a rip off from the dealership so basically I would never bring my car here I would recommend that you stay away from this place not only are they dishonest but they're racist and take a vantage of people who don't speak English well read more

Jaguar Land Rover Manhattan - They told me they were going to repaint the bumper which is what needed to be done but they charged $1300 to compound it - Car Dealers Near Me - Manhattan, New York

I CALLED ABOUT MY CAR AGAIN after A 1/2 HR WAIT ON PHONE.........NO ONE in the entire building can help you with service EXCEPT heather....who of course CANNOT be reached after 4 attempts and being transferred to EVERY extension under jaguars phone directory........... after getting someone on phone they called and told me they are waiting for a part for the repair...WTF!!!! i then told them there was NO authorization for ANY repair. my car is NOW being held hostage since NO ONE can find heather.... PLEASE DON'T BRING YOUR METAL BABY HERE.......i was once again screwed by jaguar service dept....DON'T BE AN IDIOT LIKE ME ,,,,,,PLEASE UPDATE----------UPDATE---------------UPDATE---------------UPDATE--------------UPDATE finally called heather on cell phone she said she would call back in 5 minutes, this was ONLY a 1/2 hr ago............=-( if they cannot return calls, how can you expect service on your car to be done right... GOD I KNOW THIS WILL COST ME DEARLY, JUST BRINGING MY CAR HERE read more

Was looking to trade my MB for the F-Pace. Did my research and went to Jaguar Manhattan excited to do a deal and ready to put a deposit down. There were several other customers walking around so I walked in and sitting there was a new F-Pace S, the model I was looking for. I walked over to take a closer look, popped my head in the open drivers window (note: didn't touch the vehicle at all) and from behind me I heard a loud voice shoutout "don't touch that, it's sold". I turned around and a sales guy was just sitting in an open door office texting or playing a game on his phone. Whatever happened to "may I help you"? Am giving two stars because I am hoping the new management are looking to improve things. BTW, am very happy with my new Alfa Romeo Stelvio so, I guess, thank you! read more

What poor service. Never go here. My wife and I walked into the sales floor looking to buy a car and were ignored. Not even a hello. Plenty of people playing games at their desk sitting around. We couldn't even get a hello. The valet guys are nice. But that's where it stops. Maybe the sales guys are all douche bags and we weren't dressed the part. Don't shop here. read more

This was an exasperating experience of Land Rover Manhattan. To summarize my experience I had scheduled an appointment for the Safety Recall for my Range Rover sport via their website at https://www.landrovermanhattan.com/, and they have sent me multiple emails to confirm my appointment-to every single one of them I had confirmed. On the day of my appointment, just out of curiosity, I have called in to confirm once again my appointment. They mentioned that everything is good and I can come in at the time schedule. Out of my curiosity once again, I asked them how long will the service take for which she said she called back to let me know that the part isn't there and not to come in. I was already halfway to the dealership when the receptionist Natasha had called in. I questioned why wasn't I informed this in the multiple emails that I had received or even when I called in. She kept saying the appointments are done via 3rd Party companies and they aren't aware of the scenario. That was mind blogging to me as I had scheduled my appointment through their official website at Land Rover Manhattan and she mentioned she doesn't know who handles their website portal! This was far the most unorganized, unprofessional experience that I had experienced from a dealership like Land Rover. Ultimately I questioned her why doesn't the Service advisors check with the customers who had scheduled for the recall to advise of the part's availability before they come in (because nobody called me, I called out of my curousity) and for a customer to drive all the way there just to be told that the part isn't there and drive back home is not right or professional! She immediately put me on hold without bothering to answer my questions or caring about my experience. I have called back in and asked to speak to the manager and I was sent to the voicemail where I have left a message to the Manager Benjamin, who also did not reach back to me. This is far the most disappointing experience i have experienced from a company. Point of ADVICE: Do not go to this place for any recalls and even if you do please check back with them before you drive there because they simply do not care to inform you or your experience at the business. DO not waste your time like I did. read more

I can't imagine anyone has had a positive experience here. Can't speak to the sales side, but the service is the absolute worst. Reluctantly took my vehicle back here for service (even after a previous disappointing experience here), but gave them another chance. This last time was worse than the last time. 2 months later, finally got my car back and that was only after legal threat. They are the biggest liars I have ever met, in history. Besides not being responsive, the deceit and lies are unbelievable. They even tried to wrongly include things that the vehicle did not need, and their own pre-certified warranty company refused the repairs as the things that service stated the vehicle needed, could not be replicated. So help me God, I will NEVER GO BACK TO THIS PLACE, EVER! This place needs to go out of business. I can't believe LR would allow this place to use their name. Outrageous. From the service advisor, Jairon to the non-existent service managers, just outrageous. read more

Working with Karen has been incredibly pleasant and professional. She is very knowledgeable and made the experience very pleasing. Thank you to her! Will definitely come back. read more

Issac and Jermaine are my favorite in car sales. They make it so easy and the best car buying experience I have ever had. I am now on my second vehicle and have nothing but praise for them and the company. - JF read more

Jaguar Land Rover Manhattan is the worst dealership experience you will have. Period. Avoid at all costs. Unprofessional and unapologetic. You will regret the day you walked into that showroom/service. read more

I Love Working with Karen. Staff makes it a comfortable and pleasurable visit

I really meant for no star at all at this place. Horrific experience i had there this morning!! I was all excited with my friend who was getting her new Range Rover there. Had us wait 2 1/2 hour for them to bring down her car, no water or coffee at the waiting area! Tried to be understanding and think they were really busy this morning but the sales person's attitude was just not professional, nonapologetic at all after ruining our whole morning. I would go to anywhere else but this place if I were to spend my $$ for a car. read more

I initially had a very serious issue with my new XKR. The check engine light came on after 30 miles. It was just a bad sensor, which having worked as a mechanic back in college, I realize those are made in China by the thousands and can go at any time. However, that was unnerving to say the least. My salesperson Jean-Paul and the general manager Isaac both stepped in to do everything under the sun to make sure I was happy and that the vehicle was right. Great experience. I would definitely return for another vehicle or service. read more

Be careful. Brought my car in for routine service. One of their techs backed another car into mine, causing body damage. When they called to inform me, they advised they would provide a $500 credit on ~$3,000 of damage. That does not make any sense. They would not return my phone calls or emails. Eventually I picked up the car and got the heck out of there. It is my local dealership, where I bought the car, and now I go out of my way to NJ to an honest service shop. Buyer Beware!!! read more

My husband purchased a Land Rover from Jean Paul today, smooth transaction and was easy to deal with no hidden surprises, James in financing was helpful and didn't try to hard sell us on anything (he did his job by explaining and offering the services we just weren't interested), was in and out less than 2 hours with our new car Really wish we didn't get the Nissan keychain since it was a Land Rover we got, oh well still was a 5 star stress free experience read more

I just picked up my Jaguar F type Today and I am thrilled with the car and the buying experience . Jean -Paul Drouillard was my sales consultant and he is honest , upfront , and efficient . I did all of my transactions on line and just picked up the car with no issues . The car pick up process was quick , I was in an out of the dealer within 1 hour . Even the finance guy Paul was a pleasure to interact with . Lastly . I live in westchrster and visited other dealers but this dealer made the experience a pleasure . read more

STAY AWAY FROM THIS DEALER......My experience at Land Rover Jaguar of Manhattan was the worst that I have ever experienced by far with any luxury car dealer. To begin, the dealership is undergoing construction and the place was dark and gloomy and very depressing. There was was a limited amount of vehicles available for customer viewing; staff morale was also sad and gloomy. Thomas was my sale rep and Moustafa was the finance manager. Both were inattentive throughout the process. I already knew what I wanted so I tried to steer away from focusing on the atmosphere. Nevertheless,, I decided on a RR and asked for the VIN to call it into my insurance company for a quote. This was on Monday. Tuesday I never heard from the dealership to at least follow up on my interest. Wednesday, I called and emailed in the a.m. and finally got a response around 5: 00 PM. I confirmed my interst and requested my vehicle for Friday the same week. On Thursday I received a call from the dealership, Thomas, who informed me that the vehicle had indeed arrived at the dealership and that I would be able to pick it up as scheduled. Thomas proceeded to then request my insurance information, which I found awkward, but I provided. A couple hours later I received a call from the insurance company stating that the dealership had called in insurance insurance for a vehicle with a VIN number different from what I had provided. ***Long story short, the dealership gave the vin for a car that was 1,000 less than the original car that I requested. They deceived me and tried to act as if they were doing me a favor. After I informed of what I had found out they said that they thought they were doing me a favor. ******Stay away from this dealership; they are not nice; they are deceitful and customer service and respect is non existent. read more

Purchase my Discovery Sport there, was able to get a nice deal. The sales associate Jermaine Velasco was courteous and helpful, and the whole negotiation process was friendly. The paperwork is quite easy and pick up my car the next day. I would recommend to go there to buy a car. read more

Jaguar Land Rover Manhattan - Car Dealers Near Me - Manhattan, New York

Our salesman Jean Paul was great from beginning to end! We were trying to get a car during the shutdown due to COVID 19 and it was impossible to reach any car dealerships and get any let alone decent customer service..Jaguar LandRover was super responsive and helpful. We are really happy with our purchase! read more

So I took my Range Rover in for service on a Tuesday morning. Didn't hear a peep until I reached out the following day only to hear that the service advisor will update me between 2-3pm. That time comes around-nothing. Following day, nothing. Basically, in order to get any kind of response, you need to consistently email/call. I went through 2 other service advisors just to get a response. Also, $235 an hour for labor is absolutely ludicrous. Just to have them look at the issues was well over $500 without any repairs. I suggest taking your business elsewhere, perhaps an independent LR specialist where the work could be much more precise. I had a minor transmission repair, they noted "needs new transmission". Couldn't even give a more detailed reason as to why. At the end, I got an estimate for over $21k to fix everything. Sure you won't get any fancy amenities (loaner, espresso maker, water, free car wash), but the perks at this dealer definitely don't outweigh the money you'd be saving somewhere else. read more