A few weeks ago I had Excel come out and replace an angle stop that would not cut off the water supply to my toilet. The guy was friendly, professional, and I felt the $120 to do so wasn't unreasonable and was overall very satisfied with the experience. This week I had found an angle stop for my sink that was leaking, so I called Excel back. This time the guy quotes me $320 and acts surprised when I tell him they had just come out a week earlier for an identical job and inconvenienced that he had to go back to his truck to call the office and see if he can do it for the same price. He comes back and replaced the angle stop for 120 but left a pan I placed under the valve to catch the leak water completely full of water from his work as well as water all over the floor and vanity. On the plus side, the angle stop seems to work without leaking. Later that day we ran out of hot water and we found that the knob that controls the gas was turned from "ON" to "Pilot". I'm assuming he did this for safety and not as some ploy to get me to call back for service and just forgot to turn it back on. Excel seems to vary in customer experience based on which plumber you get. The first guy I was happy with and would recommend, which is why I called them the second time. The second plumber left a sleazy taste and I would not recommend. If you could pick your actual plumber I might use them again. read more

Awesome Plumbing! Hey there. Just wanted to share an awesome contractor with you. Hands down Excel Plumbing the best contractor I've ever worked with. I've had some sewer gas smell and line draining troubles. But, just after one and the first phone call, talking to Tanya the first visit appointment was arranged immediately. The first time Excel Plumbing specialist Egor (camera check-out) came by within my expected timeline, the sewer issue report was ready. Egor was on the phone with Tanya all the time to report recommendations need to be done. The work order was prepared same day. In one day the Excel Plumbing crew leaded by Foreman Alex, excavate the ground and install new cleanout line that drains into the pond, backfill the hole that was excavated and level it. After all was finished, they came back in couple of days and graded the settled ground. Excel Plumbing crew as: Egor and Alex Carlos and Vitali, Freddy and Gary were prompt and professional, very courteous, informative with lots of high-tech gears. The price was excellent, less than a half from other plumbing companies estimates. Awesome!!! I highly recommend contacting Excel Plumbing if you have plumbing issues. I know (if I need) I will!!! Will definitely be your right and best choice. Lucy. read more

Excel Plumbing installed a faucet and garbage disposer in our kitchen sink in 2015. Somehow the plumber had gotten a very top of the line faucet at closeout for a modest price. It had a very long neck and a pull down nozzle. It's now 2019 and my wife and I have managed to destroy the faucet which is gushing water into the area below the sink. We called Excel, who had a record of their service and sent Carlos to install a new faucet. Carlos came promptly and showed us a veriety of faucets that fit our budget. A faucet like ours was now well outside our budget. When Carlos returned with a faucet we could afford it didn't look as good as the broken faucet it was replaceing and was not a pull down. Carlos noticed our disappointment and left to try and find a faucet more like the one he was replaceing. He returned with a faucet just like ours and said he'd install it for just a little more than the least expensive one. He quickly and efficiently installed the faucet, which makes us comfortable as it replicates the one we are used to using. Workers very often take advantage of elderly people. Carlos spent extra time and effort and probably absorbed some of the cost to leave us happy with a replacement faucet we liked and could afford. Marvin read more

We had one of those semi-horror story plumbing issues...I will spare you the elaborate details but the short version is about a week before the "big" event we had a small back-up and minor overflow in our powder room toilet. Alex came out and found that our sewer pipe had almost completely collapsed on the other side of our foundation. We got a quote from Excel within 48 hours to excavate and repair the pipe. He cleaned out what he could but said that we needed to repair this really quickly. That said, toilets were flushing and everything seemed to be fine. I am in the construction business and wanted to get together with a colleague of mine to get his perspective and maybe use some of his people for the fix but he was out of the country for another 2 weeks. Well a week later, on my birthday, my wife called me saying water was flooding everywhere. Long story short, it fully collapsed. It was a disaster. I gave Excel the go-ahead on that Saturday. They were able to start first thing Monday and had the repair done that day. Their entire team was phenomenal. I will be recommending them to family and friends. I also will be using them for all of our future needs. Highest recommendation to Excel. read more

These guys are the best! The These guys quoted me the best price, they were not the cheapest and not the most expensive, though they sure could have charged it! I am 100% satisfied and would use them for all my plumbing needs. The quality of work, the punctuality, the professionalism is what sets this company apart. I needed a new water heater since mine was making all sorts of noise, I called these guys and they quoted me over the phone. From the start of the call the rep was very courteous and helpful. He explained all of my options for a new heater, and what was the difference between a tankless and tank. He was extremely knowledgable and helpful in helping me pick the right model size, and type for my home. From shopping around at the local hardware stores and online these guys gave the best deal. The instal was ontime they showed up, laid out several tarps and got all the work done quick and flawless, as if they never came! They redid some exhaust work as well as new incoming and outgoing plumbing as previous owner hired someone cheap before. They set the standard of excellent customer service combined with great product! Keep up the good work and I will definitely recommend and use them read more

I called Excel Plumbing this morning seeking help with a huge problem. My toilet got clogged, and the water was overflowing. The customer service representative was very friendly on the phone, and she reassured me that a plumber will come to my apartment within 30-40 minutes. The gentleman named Mark arrived promptly and looked at the toilet. He immediately knew what the problem was. He told me that the cost for unclogging the toilet will be $150 with the promotions they had. I explained to Mark that $150 is out of my price range, and that a friend of mine, who is not a licensed plumber, could do it later for $20. I told Mark that I will pay the fee of $29 and wait for my friend. Mark took the payment, but to my utmost surprise and joy, he said that he will unclog the toilet for me. This experience made my day! I was so happy and pleased with the understanding, compassion, and the huge favor Mark did for me! I would highly recommend Excel Plumbing to any of my friends. This company provides excellent customer service! read more

Excel came out in a timely manner for an initial quote, performed by Ronnie, who informed us on pricing for a kitchen sink faucet replacement and water heater replacement. He advised us not to proceed with an under-sink water filtration system installation which would have consumed all the cabinet space and also would have been prohibitively expensive. The actual installation services were completed by Robert and his apprentice. Everything went relatively great and according to schedule. We had one mishap where even with the condo building's main supply being shut off, water was running fast out of a pipe into our water heater closet due to outdated plumbing (very old building). Robert and his apprentice sprang to action and were able to problem solve quickly. I don't have prior experience with using professional plumbing services, but this encounter seems to have gone very well. I would not hesitate to call them again if the price continues to be fair for market rates. read more

My wife and I recently had the pleasure of working with Yurii K from Excel Plumbing through our Sears Home Warranty Service, and we couldn't be more impressed. From the moment he arrived, Yurii was courteous, professional, and attentive to our needs. We weren't expecting him to remove the piping inside our wall so quickly, but he handled it efficiently and with great care. He expertly replaced and repaired everything, making sure the job was done right the first time. It's clear that Yurii takes pride in his work and genuinely cares about customer satisfaction. Thanks to his skill and dedication, everything was covered seamlessly by our warranty, which was a huge relief. We would definitely hire Yurii again for any plumbing needs and highly recommend him to anyone looking for a reliable, knowledgeable, and friendly plumber. Thank you, Yurii, for your excellent service! read more

John showed up promptly at 9:00 am. He was very polite and listened to my explanation of what I thought the problem was and let him know that we thought we had a leaking pipe somewhere between the upstairs bathroom and the kitchen ceiling downstairs where the water was coming through. He was conservative in the amount of drywall in the ceiling that he removed. He was also very mindful of our home. He put on shoe covers and laid down a plastic tarp, removed the ceiling drywall and performed the investigation. He systematically ruled out a leaking pipe or valve or joint and performed troubleshooting scenarios until we could get water to actually come through. Come to find you, my husband can fix the underlying problem with a little caulk. Thank you John! Sometimes, you just need the right guy for the job. For us, John was just that guy. read more

We attempted to replace a leaking faucet but we simply could not do it because of the stubborn old faucet which refused to detach from the sink. And it was close to New Year eve and we really needed the kitchen. I found Excel Plumbing in Yelp with high rating so I called early in the morning and Mark show up around 11 am. Mark is knowledgeable and experience. He gave us clear explanation of the work and cost and we asked him to go ahead with the work. He got it done in no time! He also cleaned things up afterward. Not to mention he wore shoe covers to prevent dirty the floor. After the work, Mark took a look of the old water heater and gave us a couple of options and the costs. He was extremely patient explaining details to us. I highly recommend Excel Plumbing! And I look forward to get my old water heater replaced soon! read more

Fantastic overall experience. Brian was very thorough and reassuring during his visit, explaining what we were looking at, why certain things might be an issue and what our options are. Our primary concern was a running toilet which he recommended we could fix ourselves for much cheaper and advised us on what to expect. Super helpful considering we are first time homeowners. Then we had a concern about odd gurgling in a sink which led to learning about the mis-mash of our basement pipes. We already knew a previous owner had messed up the bathroom's plumbing but we didn't know about the basement and possible risk our set up poses. He even explained ways we could keep an eye on things and prevent additional dammage. Although we would need to save up for such a large project, you can bet we'll be coming back to Excel. read more

I just had Excel plumbing out to fix my sump pumps that had gone out. I was really frustrated because we just installed new sump pumps a little over year ago with a different company, who wouldn't deal with our issue because we were just past warranty. It was after hours when I called and they sent two really knowledgable, professional technicians to my home - George and David. They were able to quickly identify that the real cause of the problem was a blockage in my pipes that needed to be addressed or else any new sump pumps I installed would ultimately fail. They took care of the problem quickly and only charged what I needed service for (one of my pumps was workable). I really appreciated their honesty, expertise and courteousness. I would definitely recommend them. read more

Just had the best experience with Excel Plumbing. Woke up to water coming up from drains in the mudroom. Called Excel Plumbing and they were able to send someone over in half an hour. Luke was very professional, courteous, and knowledgeable. He was able to diagnose the problem and fix it within the hour. The price was very reasonable. This company has very high standards and makes sure that their employees meet them. This might be trivial, but I told Luke that he doesn't have to take his shoes off and his response was, "Thank you, but per our company rules, we all take our shoes off." I've just never had anyone working in our house say that. Overall, an amazing experience with them today and I highly recommend for all your plumbing and draining needs. read more

I recently had my water heater repaired by Excel Plumbing, and I was extremely satisfied with the entire experience. From the moment I called, the customer service was attentive and professional. They scheduled an appointment promptly, and the technician arrived on time, which I greatly appreciated. He quickly diagnosed the issue, explained the necessary repairs, and provided a fair estimate before starting any work. The repair was completed efficiently, and the technician ensured everything was working perfectly before he left. He also took the time to clean up the area, leaving no mess behind. Overall, the process was smooth, and the heater has been working perfectly ever since. I would highly recommend Excel Plumbing for any plumbing needs. read more

Very helpful, quick, and, efficient!!! I had an emergency situation, my basement was flooding and a very bad smell was coming out of there. I have two small children, so the issue needed to be taken care of right away. I called a local plumber and they came out, gave me a price but said that they can't start the job right away because they don't have enough resources at the moment, then I found Excel Plumbing on-line. Their plumber came out right away, found the source of the problem and called his excavation crew and repaired our main sewer pipe outside of the house by the foundation. The job was completed in the same day and pricing was affordable. I would recommend this company for their professionalism and fast service. read more

After recently having a "repair man" from a different company come out to service my water heater I had called Excel Plumbing to actually do the job, the right way. At roughly 9:30pm last night I was told that I would have somebody at my home for servicing between 8:30am-9:00am. A HALF HOUR WINDOW?! That's incredible. (last company told me between 8am-12pm and the guy showed at 5pm). Konstantin showed up, very friendly and ready to address my issue. I cannot be more literal when I say that he had diagnosed the issue, repaired it and tested it had my hot water back up and no more leaking from the faulty valve i had in 14 minutes!!! Thank you, Excel for the outstanding customer service! Highly recommend!!! read more

We couldn't be more impressed and satisfied with Excel plumbing! Extremely professional and thorough work. We had extensive piping work done that required knowledge and expertise of multiple professional practices. Starting from the estimate to final walk through the team adhered to strict cleanliness and safety procedures. They completed the project within the time frame quoted and were able to include unforeseen add-on's at a very reasonable additional cost. Overall the project came in within the bounds of the estimate! We have had many home projects completed over the years by other home repair vendors and I have to say that Excel Plumbing has set a new bar! Highly recommended! read more

Excel put in a sump pump and back up system for me in July of 2019. On 12/22/19 both systems failed and I called a local plumber because water was rising in the pit. After my local plumber fixed the mess, I called excel to explain what happened. Naturally I expected an apologetic excel, but no. They refused to make good on any warrantee and basically would not believe the system failed. Even asked if they could call my local plumber to discuss what he witnessed,,,,, the answer was no. These guys are the last plumber you should call. I should have known when my excel plumber seemed to be more interested in smoking outside vs properly installing my sump system that I was in trouble. read more