My mother has been a resident at Royal Braintree for almost exactly one year, and I cannot say…read moreenough wonderful things about the care she has received. The nursing staff is consistently kind, professional, attentive, and always willing to answer questions and provide updates. Every staff member I have encountered has been welcoming, compassionate, and genuinely caring. What means the most to me is that my mother speaks only Russian and does not understand English. Royal Braintree has Russian-speaking staff who are able to communicate with her in her native language, which has made an incredible difference in her experience and quality of life. Being able to speak with the people caring for her helps her feel comfortable, understood, and at home. Before I would even enter the room, I've heard the patience, kindness, and respect they show my mother and other residents. That speaks volumes about the culture of this facility. Thank you to the entire team and leadership for creating an environment where residents are treated with dignity, compassion, and like family. I have complete confidence in my mother's care and am truly grateful for everything you do. Highly recommend Royal Braintree to any family looking for exceptional care for their loved one.

I just like to express my happiness to see my mother happy healthy and well taking care of. My…read moreparents live happy life together for a 60 year. My father passed last year and my mom who was a legally blind need a new home, I am traveling all the time and can't take this responsibility. I start my search, first and last on my list was a Royal Rehab in Braintree, Sunshine until, the patients there is an emergent who became American Citizens from former Soviet Union. First person welcoming me was a Elaina Zeiger, the "Russian program Director. It was a worm welcoming, Elaina private me a strong support and excellent to me all the process, that's was new experience to me. Elaina helped me in all the stages of the administration and comforting me and my mother. My mother was a very difficult us a patient. The Russian speaking nurses and a Russian speaking personal was very knowledgeable, supportive and caring My mom living at Sunrise over the year, she established strong friendship with a residents and a personal. She gains a joy to live there, she feels she live at the nice resort where everything is great I travel all the time and feel so grateful my mother enjoys her life with a new family. The community and culture is very important, when I go visit my mother at the Sunshine I fell a go visit my home and my family. Great caring staff what provides stability, great environment, cloture and community the most important . I cant say Thank you enough.

I was inpatient and outpatient. I couldn't have asked for…read morebetter on either! Inpatient has a commitment requirement that the patient will participate in physical rehabilitation for three hours every day. I found this immensely beneficial, since some places just leave you doing little or nothing every day. The rooms look like The Four Seasons Hotel! I was in a room of my own...all hardwood, large windows with water views, a nurse with no more than seven patients. Lots of rehabilitation work, but everyone is very attentive. My nurse was phenomenal. There are no meal menus. An attendant comes to your room with a wheeling computer cart, and reads you menu suggestions, but you are always free to voice your own choices and wishes. Food was delicious. There's so much detail to every single thing here! If you HAVE to be somewhere, it's a terrible catastrophe, but being at Spaulding, Charlestown is the best!

Absolutely terrible customer service. My 91 year old mother was there for a broken hip. We had been…read moregoing for a month when we were told we hadn't made any more appointments? No one had alerted us and I that even though we had been there every week. There were very rude about it. Then after coming back they insisted we cancelled the appointments! Which of course we did not. And no one at any point apologized. I'm so upset. Do not go there.

The process to hire Better Half Services was so smooth. The initial meeting was great . I had a…read morebunch of questions that were answered then and I called with additional questions that were answered. The young lady was very patient, knowledgeable, professional and kind. This made me more comfortable with going through with the process to hire. Intro to Mom was awesome. Mom loves her CNA. person. They are very well taken care of. I'm so glad to have Better Half Services as a part of Mom's home caregiver team. They even have a couple of songs they do ,it's hilarious, keeps Mom's laughing. It is said " laughter doesn't good like a medicine. I believe it , I've witnessed it. Thank you Better Half Services!

Better half services the outstanding company of healthcare she is very considerate outgoing and…read moretreat you with a warm smile she interact with the clients and make the families feel comfortable

If I could give zero stars, I would. The nursing home in Dedham basically keeps the patients fed…read moreand clothed. Beyond that, forget it. The patients are slumped over in their wheelchairs in front of a TV. You ask for something, and the response 90% of the time is "I'm busy". The place serves as a hospital only when in it's in their best interests. In a nutshell, it's one big corporation. Horrible.

my friend told me i was in th best rehab in the country. it must have changed since she was there…read more my friends sent me flowers. they were beautiful but not one had a name on it when it was delivered.i had no idea who they were from.iasked and asked for help finding who had sent the flowere but no one cared to help me.it still bothers me. the aides were cranky. they seemed over worked and under paid. actually the aides that were men seemed less tired and they were not cranky at all

Dear Croan & his team, I can not say enough good things about peace of mind. We used their services…read morefor almost 4 years. Over the course of the 4 years we had 2 aides Ron and Eileen that my father absolutely loved. It really leaves you with the "peace of mind"knowing he was in such good hands. We have had several friends and family use their services as well based on our recommendations & were very happy as well!! You or loved ones will be in good hands with anyone from peace of mind!

My mother has two aides who are extremely caring, knowledgable about working with dementia suffers…read moreand willing to partner with our family. My mother LOVES her care partners. We could not be happier.

Old Stinky P. spent two weeks at this facility after coming from Spaulding. Was not expecting much…read moreconsidering the comprehensive care he got at the other rehab. The facility is quiet and quite clean and pleasant. Luckily, Stinky got a room to himself even though it was a room for two patients. Wicked lucky! The nursing care was quite good and attentive for the most part. The nurse that worked during the day was very good, and am sorry, forgot her name. The nurses that worked during the evening shifts were awesome. RN,s Ed and Martin could not have been nicer and more attentive to the cranky old dude. The only slight downside was that a few of the aides were not all that great and a bit difficult, but most were ok. They did seem to work hard though. Stinky knows it is not the easiest job. They PT staff were very nice and were very good with their skills. The food was actually quite decent though and they seemed to want to please. That being said, Stinky would not want to spend another two weeks here if he didn't have to, but if he did have to he would put this at the top of the list of placement preferences.

Things have drastically changed at Lasell Village. When our parent arrived 13 years ago, it was a…read morewarm community. Since their current president arrived several years ago, it has become a bottom-line business operation, consistent with her prior experience in the world of hedge fund-backed retirement care corporations. Today, safety takes a back seat here. Diversity is nearly completely absent among residents. Transparency in finances is lacking and leadership is arrogant and defensive. The one saving grace remains the staff who work with residents on a day-to-day basis. They remain caring, dedicated and thoughtful. But the community has become a commodity and the saddest part is that they continue to expand without addressing numerous substantial shortcomings.

South Cove Manor stands well above the many nursing homes and rehabilitation centers I have…read moreencountered. The facility is beautifully and thoughtfully decorated, meticulously clean, and maintains a quiet, calming environment. Patients are treated with genuine care, and it clearly shows in the staff's daily interactions. As a private duty nurse working with individuals who have dementia, I have seen many facilities and never have I found one I would feel comfortable recommending for my own family an. South Cove Manor is an exception. I would confidently choose this facility if such care were ever necessary. The majority of residents are Asian, though the facility is welcoming to all. Staff members speak a variety of Asian languages, which is a significant benefit for residents and families. While I have not personally tried the food, I have not heard any complaints. Residents appear well-adjusted, well-supported, and consistently cared for at a high level--something I cannot say about most places in this industry. A+

Very bad communication with the director Eric, he is not willing to assist me , very mean , rude …read more I am trying to submit application for my dad and I explain to him my dad's current situation, he said waiting list is long and he made it sound like I am trying to cut in line but I didn't not mention that . Super bad communication skills. Then he said he will discard my application which is rude. He is not willing to help me on the phone and try to hang up on me . Please don't send your family there !

My husband had been ill for 9 years so we had been in and out of hospitals and rehabs for…read morerecoveries for years. But at the end my husband wanted to die at home and Old Colony Hospice made that possible. For over 2 weeks the nurses and aides would come on a daily basis. And all looked after my husband with such care and understanding. They were sensitive to our wishes even if they seemed counter intuitive and they were at the end of a phone at 3:0am or in person at midnight if we needed them. And in the final hours, which even if they had experienced many times, they treated us like family and had words of comfort that made a huge difference. I couldn't recommend them more.

I can't say enough good things about Old Colony Hospice. They were always cheerful, caring,…read morerespectful and responded very quickly when called. Usually a nurse would call within 5 min and they would come out to check things quickly. The healthcare worker was a gem she was good at what she did and made my wife comfortable.