My father in law is recuperating here after a partial hip replacement! Excellent care and physical…read moretherapy! Wonderful attentive staff and a warm and comfortable home feel! Highly recommend this health care center more than others around in area! Compassionate care at its finest!! Thank you!! (My mother in law had a great experience in here as well) Thank you!

We recently visited a relative receiving palliative hospice care there (they have many levels of…read moreservice, btw). We did not tour the building, but what we saw of the facility and staff was reassuring. Protocols were clear; PPEs were provided and hand sanitizer was just steps away from every location. The rooms were bright and cheerful and the all areas that we saw were tidy and smelled clean. Our relative's room and bed were fresh looking and it appeared that good care was being taken.

My grandfather is there. He doesn't eat much but will eat mashed potatoes. We have asked them to…read moregive him double portions of them. It's even on his meal tickets, highlighted in orange! Yet they continue to not give him a double portion. When the RN calls the kitchen, nobody answers! How difficult is it to put double portions of mashed potatoes on a plate!

I have been a Registered Nurse for over 30 years and I have seen many local nursing homes. ELMS is…read moreby far the best facility on many different levels. I had the unfortunate experience of placing a loved one in a facility and ELM is the only facility that would trust with my mother-in-law. From the day of admission to her passing, this facility always informed us of any changes, treated us and her with the utmost care, respect and love. Speaking from personal experience and industry experience, ELMS lived up to the beautiful exterior, interiorly with its direct care staff, and its management personal.

Msny Thsnks to the amazing staff and administration at Suffield House. Specisl callout to Wing B…read morewhere I rehabbed for 2 weeks and a very special thank you to the Therapy staff. very knowledgeable and goal oriented for their patients. When challenged to prepare me to travel cross/country to get home, they developed and carried out a recovery plsn for my 2 broken legs that got me back to Montana in one piece ready to continue rehabbing. Very professional yet caring and compassionate. Cannot say enough.about the quality of care I received!

I recently was a patient for 5 weeks at the Suffield House. My rehabilitation experience was…read moreexceptional. The nursing care, food, physical and occupational therapy, were wonderful. I had previously been a patient in two other Connecticut rehab facilities, and found Suffield House was by far the best. Estelle Lech

Mount Carmel Care Center has been voted "Best of the Berkshires" in 2018 and 2019 by readers of the…read moreBerkshire Eagle! 5 - Star Skilled Nursing Facility rated by Centers for Medicare and Medicaid Services. High Resident and Family Satisfaction. Central Berkshires - Lenox! No temporary (Agency) or casual staff. Very low staff turnover! Preferred provider - most requested for admission - ask the residents! Faith-Based, Mission driven care for our elders. "The Difference is Love" - Sponsorship by the Carmelite Sisters for the Aged and Infirm. We are here when you need us. Admissions Office 413-637-2660 x13

From the owner: A skilled Nursing Facility and Rehabilitation Center that is centered around individual care and…read moreassisting in the Recovery of the whole person body, mind, and soul. We are the only faith based Nursing facility in Berkshire County, sponsored by Carmelite Sisters to care for the Aged and Infirm.

This is a different kind of review, as I have not been a Resident of this program. I am a licensed…read morepsychological provider and neuropsychologist. I have consulted to this facility on a number of Resident issues for nearly 2 decades. I have always been impressed by the professionalism of staff, and the lack of Resident care issues I usually encounter relative to when I consult to skilled nursing facilities throughout the state; this is echoed from others I know who are employed by the state. From staff, I get a clear and specific reason for the referral, and upon entry to any unit, the nurses are so helpful, retrieving the chart, medication record, and are ready to answer any questions. The same is true for Rehab., Activities, and therapeutic staff. As to the Residents, they seem well taken care of, and are typically able to reveal what their life is like there, they know key staff, activities programs, and are often complimentary. Complaints are usually related to their circumstances rather than to the facility or staff, which is common to this neurobehavioral population who suffer multiple co-morbidities.

Southbridge Rehab is not a fancy place, but the staff is excellent! They are caring and…read moreprofessional. At one point, we thought of moving our mother to a more "modern" location, but then we realized that it isn't just about the "beauty" of the place, it was about the staff. They took good care of our mother and we were very pleased with them. At the end of her life, several staff visited with us and were so kind and caring. That is what counts!

Idk if I can leave 0 stars but, I'll try to. So this place has gone downhill, well has been for a…read morewhile actually and I don't know how the place is still open. Between the lack of staffing to administrative people going upstairs to put on an act when the state arrives so the place "looks good". I say that because that's essentially all of what they're really doing. They really don't give a shit about the place and how it's ran. Vendors don't get paid and stuff doesn't get fixed. This includes the elevators, kitchen equipment but, the company Athena HealthCare Systems is quick to put an additional metal sign on the facility's main sign out front reading "Managed by Athena HealthCare Systems." Also they do this with their other facilities as well. The Care quality is shit here and the type is non existent basically due to lack of staffing and a careless company. All it is, is a money maker for the C.E.O Lawrence Santilli to be able to keep money in his pocket so he can buy more beach houses and so fourth. Do not let your loved one pass or even spend their last days here before they pass away. Ugh here's 1 star because Yelp is asking for one.

NATIONAL POTATO CHIP DAY! What a blast with kettle potato chips available all day. They were hot,…read moresalty and delicious. I had some for lunch in the Crossroads Café and with dinner at the Riverbend Grill. What are we celebrating next?

Love this place! Everyone is so kind and welcoming and my Gram is so happy here. There is not a…read moresingle place better than them. Their facility is absolutely gorgeous and the food is so yummy. I love how many activities the residents have and how there is always something for my gram to do if she wants to. I highly recommend checking this place out!

BEWARE! DO NOT SEND YOUR LOVED ONES HERE!!! If there was a minus "0" star choice, that's what…read moreMont Marie would get. All the reviews on their website are from the Administration to make them look good. The residents' care is taken care of when they are good and ready. The staff should be ashamed of the disgusting work they do. His urine bottle sits right next to his food tray all day, every day. It just sits there all day and is only emptied when I or an administrator tells them to. When my husband needs to use the bathroom, he rings his button for assistance or does anything that needs attention; be prepared to wait and then wait some more. What I find the most offensive is that I (his wife) must tell them his care requirements. A perfect example is that Mont Marie nurses, CNAs, and Aides will put him in a wheelchair with NO leg raises or footrests and leave him there most of the day. I had to tell them that his swollen legs needed to be raised. When in bed, I had to ask them to put a pillow under his feet and raise the bed's foot end, finding out that the bed doesn't raise at the foot. WHY AREN'T THEY DOING THIS WITHOUT ME HAVING TO TELL THEM? The food is disgusting and always cold. An example of breakfast is two 1/2 pieces of cold, dry toast, cold oatmeal with nothing added, 2 Tablespoons of instant eggs, and cold coffee with one creamer. They should be ashamed of themselves to serve this to the residents. Their food tray is whisked away with nothing else until the next meal. Bring your own snacks and food to serve your loved ones because nothing will be given to them until the following meal or day. They do give my husband a peanut butter and jelly sandwich on occasion; however, he has diabetes and is not supposed to have sugar. Mont Marie has not showered my husband or brushed his teeth in the 22 days of his stay. He has been sick since he arrived on Christmas Day. COVID, Norovirus/Vomiting, Diarrhea, with his legs swelling three sizes before he was sent there. Physical Therapy was non-existent until I demanded he get it. If my husband said he was tired, that was it. They brought him back to his room. Some of the staff acted appropriately, but there were the nurses I had to interact more with so appropriate nursing could occur. One particular nurse was insulting when I had and asked questions. It would take too long to explain what happened on December 29, 2024, when my husband needed a VA doctor's appointment. It's a day I want to erase from my mind. Sadly, it is seared into my brain presently. This review is only some of the examples of the horrible care my husband is receiving. I would need a book to explain everything. There was one nurse who worked in the physical therapy room. He is worth his weight in gold. His name is Gary, a retired veteran who helped me on December 29, 2024, with getting my husband into the car so he could get to the VA appointment. Even though it wasn't on his scheduled day, he did help and got him into the car on an icy, windy, windy day. There was NO SANDING OF THE SIDEWALKS. If it weren't for him, I would have never been able to take him to the VA appointment. When the Nuns of Mont Marie were in charge, Mont Marie had an excellent reputation. The building is now on their third owners who are letting the property go to ruins. It took two weeks to get the broken window in his room repaired during December 2024, with a temperature of 22 degrees and a wind chill of 12 degrees. UNACCEPTABLE! The building is now on its third owner, who is letting the property go to ruins.

My grandpa is currently staying here and the employees are incredible. Friendly, thoughtful, and…read morecompassionate. They genuinely care about his well-being and we could not ask for more.

My brother stayed for only one night before his wife took him out. The room wasn't clean, the…read morenurses were indifferent and inattentive to his pain when moving him, the bathrooms were filthy, and the bed control buttons weren't working, preventing the nurse's station from noticing any signs of possible patient distress. It is a poorly maintained facility.

Reliable service. Had 24 hour care set up for my Dad who has dementia/Alzheimer's and the care…read moreproviders were good at keeping him calm and making sure they knew where he was, especially if he wandered outside. A few care providers did not do what they were supposed to do and they were quickly replaced with more reliable options. The person that schedules the care shifts (Nicole) is very reliable and was extremely patient/flexible with me even when I was irate at times.

I worked with Sina for a little bit and she was amazing! Even the clients she has were great! She's…read morean amazing boss with a growing business.