1. Exceptional Community Connections

    1. Exceptional Community Connections

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    Oakland, CA

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    Exceptional Community Connections

    5.0 (5 reviews)

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    Umbrella Global Bus & Charter

    Umbrella Global Bus & Charter

    4.7
    (244 reviews)
    9.3 mi

    Raphael goes above and beyond for customers and their events. I have recently used them a few weeks…read moreago for a shuttle to top golf and back, and everyone had a great time. Motor coaches, mini busses, vans, limousines, they got it all and they do a great job at showing up on time and in professional vehicles. I guess only thing I can recommend is to not lose your stuff, as they aren't baby sitters who pickup after you ;) Grown adults shouldn't have any issues working with Umbrella!

    What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.

    Photos
    Umbrella Bus San Francisco - 51 - 56 Passenger Executive Motorcoach Interior
    Umbrella Bus San Francisco - 51 - 56 Passenger Executive Motorcoach Interior
    Umbrella Bus San Francisco - 51 - 56 Passenger Executive Motorcoach Interior
    Umbrella Bus San Francisco - 51 - 56 Passenger Executive Motorcoach Interior
    Umbrella Bus San Francisco - 69 Passenger Executive Double Decker Motorcoach

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    Umbrella Bus San Francisco - 69 Passenger Executive Double Decker Motorcoach
    Big Bus Tours

    Big Bus Tours

    2.9
    (1.1k reviews)
    9.2 mi

    The Good? You get to see many attractions along the route. I got the 48 hour option. I was able to…read morestop at a few of my must-see places on my list while I was in town including The Golden Gate Bridge, Palace of The Fine Arts and Pier 39. It is a bang for your buck and you will save - especially if you didn't rent a car and are ubering around. It's a good value. If the weather permits, it's fun sitting on the top of the bus. Always bring a sweater or coat just in case. I loved the automated audio guide you can listen to with the headphones provided. Learned some really cool facts about the city. The Not So Good? It is a long ride. I would guess about a two hour ride from stop to finish. I did two days and the bus drivers weren't very friendly.

    They say every 15 minutes, but it's it's more like every 70 mins. I have been waiting on this hot…read morebus for 30 mins now while the drive is "taking a break". So far I'm very unimpressed! If you say every 15, it should be every 15. I waited 30 mins for the bus to show up at stop 17, it drove 1 mile. Made us switch buses, that took 10'min, then wait for the driver to finish their 30 min break before the buss stars moving. I'm 70 mins in and have gone anywhere and seen anything. And still in a hot buss with no ac waiting for the you shove more people on the buss. Pretty horrible way to start A $300 bus ride.

    Photos
    Lee , me and Stevi en route to treasure island on big bus agent
    Lee , me and Stevi en route to treasure island on big bus agent
    07.26.25 I saw many Broadway shows at the Orpheum Theater over the years
    07.26.25 I saw many Broadway shows at the Orpheum Theater over the years
    07.26.25 Ghirardelli Square in San Francisco

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    07.26.25 Ghirardelli Square in San Francisco
    Skyline Sightseeing

    Skyline Sightseeing

    3.7
    (11 reviews)
    9.2 mi

    STAY AWAY!! Sure wish I had seen the reviews from Jessie (4/24/22) and Anne (7/26//19) before…read morebooking a tour with this company! My review is based on my experiences on 6/26/24. I have sent these comments 2X to Skyline before posting here, and I have received no reply. This company is at least a sham if not a scam... 1. First, there was absolutely no transparency from the company about its "partnership" with Big Bus. My relatives and I waited nearly an hour for one of its orange buses to show up, only to finally ask if Big Bus might accept Skyline's vouchers. Thankfully, we were allowed to board a Big Bus, otherwise we might have wasted more time waiting on orange buses that were nowhere to be seen. 2. Because Big Bus doesn't offer Mandarin recordings, my relatives visiting from China were not able to make use of the tour recording. However, I was assured by Skyline that Mandarin was available on "its buses." 3. Skyline's interactive timetable did not work, and it was difficult to find on the website. 4. There is no way to contact Skyline by phone for assistance despite its SF mailing address, which is the same for Big Bus. Is it really based in SF? 5. If the company is no longer operating its own buses (perhaps this has been the case since 2019?), that should be made clear from the start. In essence, Skyline is really a booking agency while Big Bus provides the drivers and vehicles. The website photos of its buses are totally misleading and are false advertising. I could have saved a lot of time if I had just booked with Big Bus from the start. Plus I could have purchased tickets on Expedia for less than what I paid on Skyline's website. All of this begs the question: what is the purpose of advertising Skyline and Big Bus as separate companies if they are one and the same? Maybe the Better Business Bureau can get to the bottom of this??!!

    Very convenient if you want to experience the San Francisco city. The trip covers all the important…read morelandmarks. Highly recommend.

    Photos
    Civic Center stop
    Civic Center stop
    Chinatown Gate.
    Chinatown Gate.
    Skyline Sightseeing

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    Exceptional Community Connections - educationservices - Updated July 2026

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