I went to the store to return some soccer shoes I had been trying out. Before buying, I…read morespecifically asked the salesperson if returns were allowed, and I was assured there wouldn't be an issue. I was also told I could return the shoes at any location. When I went to a different store to return them, they outright refused, wouldn't even offer store credit, and treated me terribly. The staff, who appeared to be a security guard and possibly a manager, were rude and unhelpful. This was a horrible experience, and I do not recommend this Big 5 location. If you're looking for decent customer service, avoid this store and go to another one, or possible another city--anywhere but here. If I could rate my experience it'll be a negative 1. Improvements I'd recommend would be new staff or at least training on good customer service.

II called to make sure Big 5 had the rounds I wanted. I spoke with Leslie, the store manager and…read moreshe confirmed. I called back because I wanted to make sure I brought in the correct documents to purchase the rounds. The person was not clear so I asked, "are you saying I need to bring in ........". She said yes. When I got there, Leslie the store manager told me I needed additional documents. I said, I verified what I needed over the phone. She said, she was told I called back and the other person was trying to explain it to me. I told Leslie what I was told. She said, "this is Monday, I want to have a good day, and I don't want to argue." (A comment I believe was rude. I was misinformed and now being blamed because of it) I was trying to have a good day. I called twice to get information so I would not be wasting my time, energy, and gas. It is frustrating to do what you are told you need to do and be mis informed. Leslie did not apologize for her employees poor communication and she did not say she will provide the employee with additional training so the miscommunication does not occur with other customers. Leslie displayed poor customer service and poor management. I gave her 1 star.

We felt like an inconvenience at first when we wanted to look at bikes. The staff had to climb this…read morevery wobbly ladder to get the bikes and you could tell they weren't happy about it. We asked to adjust the bike to test the fit but they couldn't seem to figure out where the tools were (or if they had them)... until we got Caleb. He was amazing! He went so far above and beyond to help us find the right bike for our son. They inspected the bike in full and fixed an issue with the gears. I also want to recognize the cashier, Trinity. We had some time to pass waiting for the bike and she was very polite and helpful. Would recommend!

Tried to return some golf clubs I picked up two days prior, didn't honor their return policy, said…read morethe clubs were to scratched when there was no scratches, then they offered only store credit when they had a 90 day return policy on golf clubs and your supposedly allowed to test them out on the course and return them for your money back if you don't like them.

The service was horrible. I talked to a (MIT) Manager in training on 6/03/26 approximately 4:30pm…read more He was very rude. Very disrespectful. He would barely answer my questions. Not sure what the problem was. He would answer the phone during my transaction and he was very nice to the people on the phone. If I'm in the market for a firearm purchase. I'll just go somewhere else.

Everything has gotten confusing and out of the way now when I got there all I wanted to do was buy…read moreammunition now they make you fill out so many papers and do this that and then they make you pay and then when you have to provide information that you have no clue or idea of anymore they still make you pay and don't tell you about this prior to you going through the initial process. It's a long wait and then you're still frustrated by the time you leave.

Tagged along with my friend to buy some Birthday gifts for his Mom who happens to be a Packers fan…read more The Gentleman who was working the register was cute but kept getting tongue tied when I would ask him questions lol, it was cute and flattering . When my friend was asking him questions he was answering while looking at me lol. We completed our shopping and made our transaction & he watched me go out the door. The value what's value worth more than making someone happy because it is her team right ?

Manager of this store is amazing for FANZZ! Thank you for superior customer service experience…read more Also for Josie at Lids customer service is awesome! She made my hats with great quality and communicated every step along the way to make sure I had peace of mind with order. Thank you Josie at Lids which I guess is also with FANZZ. Russel DM thank you for your outstanding customer service helping with quality of hats and ensuring my experience creating hat designs was epic. Russel, Josie, and FANZZ manager thank you for helping me with Lids customer service.

Cheap prices, and honest opinions. I'd much rather buy from here than other big companies.read more

I always get good knowledgeable help with ally questions pertaining to airsoft. Their techs do…read morehonest work at a good price e and doesn't "find" issues if none exist. Nice having somewhere that's helps with what i need and not trying to upsale me on things I dont

"Old Trusty" is what I call Powder & Sun. Pretty good little shop, although the new location is…read moresmall and has a pretty limited selection in different sizes. My husband recently spent a ton of time looking for new sunglasses, and the staff was very friendly and spent tons of time with him. On the other hand, my visits are usually on a whim, but it's been years since I've found anything I must have. Regardless, I hope this is the survivor of all the skate/snow shops in the desert. Many continue to go out of business, and Powder & Sun has become a staple in the desert for years and years now. My suggestion? More product, more brands, more sizes, better prices.

I've been going here since I moved to the high desert-14 years-never have I been treated unkindly…read moreor been given a bad deal. They do sell products for full price, yes-but what store doesn't? They have shoe sales at least once a month and always have a clearance rack for men and women clothing-even kids! They always have a pre-season and end of season sale on snow gear... I think its funny people putting down P&S for getting a bad deal-if you wanted second hand, old, or faulty junk then yes bargain shop on ebay or craigslist-but this store's employees know their product and have always helped me find what I need!

They have a good selection of gear and nice employees that are interested in your needs. Mike…read morehelped us and was very helpful, gave us all the information we needed and more.

Quick, respectful, solutions oriented service..... all via customer-centered service systems…read more.... all remote with excellent response times. My go to source for the future - Gordon

Service was fantastic. Maddie really helped me. She was so patient and kind. I tried well over 15…read moreboots. She has great customer service. Ari was exceptional as well. The selection was amazing. As for value? Not so great. They are kind of pricey.

Customer service is really lacking. Lots of gossip and yapping but barely any mind to customers…read more The selection isn't great either, lacking in all departments.