My wife bought me a gift card for this company targeting a specific gift package, unfortunately excitations and the company they were collaborating with stopped their partnership, this is totally understandable as circumstances change all the time. Since that gift package was no longer available I decided to go with a 12 month curated monthly subscription for coffee through Bean Genius. The review of them is below and not at all good. While I know that excitation doesn't have complete control over their partnership businesses the service i got from Bean Genius was atrocious and down right fraudulent. I called excitations customer service, who was always very nice and very understanding, to ask if they could try to talk to their partner to see what was going on. They were happy to do so but they were met with similar experiences as to their willingness to respond. At that point customer service asked what they could do. Since they weren't willing to refund any of my money I asked that they at least remove that vendor from their offerings so that no one else had to have the same experience that I have. Not only does this experience give me a bad taste in my mouth about Bean Genius but reflects really poorly on Excitations for promoting such a shady business. Excitation's customer service said they would look into it and continue to try to get ahold of them and get back to me. That was over 6 months ago and I never heard back. At this point I'd like to put this whole terrible experience behind me but I wanted to let everyone know that Excitations takes no accountability that your experience will be fulfilled and to let others know that whatever experience you choose DO NOT GO WITH BEAN GENIUS. They will take your money and provide you nothing in return.
I purchased a yearly subscription from Bean "Genius" from a gift card my wife lovingly got me for my birthday. The first 3 months were great but then after that bags showed up infrequently and when they did they were duplicate bags from the same roaster with the same varieties. I attempted to reach out to their "customer service" multiple times (over a dozen) and only received a response once saying that they had a "bug" in their system that was causing the duplicates and that they would replace any duplicate bags with new bags. After that point I stopped receiving the coffee entirely despite the fact that they kept sending me emails that said my coffee was "on the way" and despite the fact that my dashboard kept getting updated with more coffee's that I never received. To exacerbate the issue and to complicate your ability to track your orders, the company does not send you with any tracking information when they "ship" your order so there was no way to even know if they sent anything at all. I have continued to reach out to their customer service department to get more information but my repeated requests were never answered. What was supposed to be a nice gift from my wife of a curated coffee subscription has turned into nothing but headaches and frustration. The worst part about the whole experience, aside that my wife feels terrible for giving me this headache (obviously not her fault) is that I was never delivered what I paid for. This company is a SCAM and FRAUD who will take your money and give you nothing in return. read more