Do not entrust your valuables at this place. I normally don't write bad reviews but this is noteworthy. I brought in two watches (worth $480) to be engraved as gifts to my father and fiancé's father for our wedding day. When I dropped off the watches, Michael, the manager, assisted me with the engraving paperwork and let me know that the watches should be done the next day. I go back two days later and I see the two boxes my watches were in left out in the open on a counter. Michael then tells me that he did not get a chance to work on the watches yet. At this point, I wasn't upset and gave him the benefit of the doubt.
When I went back the following day for the third time, I was given my watches back with SLANTED, UNCENTERED engraving on the back of both watches! Marissa explained to me that the store has a kiosk that repairs watches at the mall remove the backing of the watch so they can get it engraved. She continued on to say that they (a random kiosk unrelated to Things Remembered) did not put the backing on straight. So I asked her to have them readjust the backing, and after waiting for 30 minutes, she comes back to tell me that only one watch backing was fixed, but the other will remain slanted. I argued to tell her that Things Remembered did not provide me what I asked for. While this conversation was happening, Michael did not step in and avoided the conversation. At first Things Remembered refused to replace the watch I entrusted them with for a new one because they claimed that their engraving was correct, but it was the kiosk's fault for not placing the backing correctly. I could not believe they had the nerve to ruin a watch I paid for and then expected me to take it back. I ended up getting a new watch after various frustrating arguments.
Michael, especially, was unhelpful. He made it seem like I was the one at fault for causing an issue by not taking back a watch I was unable to gift to my father anymore because he ruined the engraving to begin with.
Never again will I step foot into that store as long as Michael is a manager. read more