This car wash is my favorite ! The employees are absolutely the best ! You can't beat the price for…read moreunlimited wash membership and the level of customer service they give! Super easy to drive up and enter the wash. Always a spotless wash! 10/10 thank you!

9/10 times I never have any issues here besides some faulty vacuums and on occasionally a rude…read moreemployee in the car wash tunnel but I still recommend especially if you just need a place for a free vacuum without buying a car wash

Friendly staff awesome customer service and the service is unmatched like no other there are no…read moreextremely long wait times and the technicians are very meticulous about what they do. I am very pleased with the service I received there.

Services are good for the most part which could be better due to times when there is some…read moreoccasional interior excessive oil use and dirt that is reachable with a little more intentional effort. Please at least get a keurig considering y'all have a coffee machine in the customer waiting room but no coffee products and an outdated vending machine. This is all.

The store it's self is okay, but the customer service is not. Don't even bother calling to ask a…read morequestion. You can actually hear them physically answer the phone and then hang up on you. Honestly, I'd recommend just going to the convenience store across the street, the owners and workers there are very kind and personable.

Nice, clean store with a large selection of foods and beverages, among others things, great,…read morefriendly customer service, and the car wash is FANTASTIC !! After driving around with snow and ice and sand and salt on the roads for the past three weeks, my white Explorer was almost black. I got the $16 Lava Shine wash (which, by the way, is a great deal for all you get with the wash, and free vacuums), I've never seen an automated car wash clean so well !! My suv looks brand new, it even cleaned the rims and tires very well. I highly recommend this car wash !!!

This place goes above and beyond service and fairness. Called them about something completely…read morerandom and I was honestly impressed.

From the owner: We take pride in customer satisfaction.we Believe in navigating our customers down the right path…read morethe First time around . We specialize in full reconditioning/ Detailing vehicles, we also offer hand Car washing .

I decided to give Cool Wave a try. As I drove up to the…read morekiosk the touch screen took a while to calibrate. I was about to kick it in reverse. Finally, I paid for my car wash and proceeded forward. The attendant guided me onto the rails. He looked insure. Then he told me to reverse-then forward- then neutral. While I am on the rails my steering wheel is just going back and forth. When I get out to vaccum I see my liscence plate holder is cracked and my license is bent. I look at the car beside me and his is too. Beware, the rails may tear up your license plate.

7/6/21: Joined their carwash program & ended up cancelling it a few days later. The wash wasn't…read moregood and somehow the paint on the hood of my car got scuffed. My car was still dirty (and I'm not talking about the stuck on bug goo)...I'm talking about dirt/mud. The customer service was good. The guy signing me up for their program was flirty and funny. Good sales tactics. Lol. I didn't have a problem with the service. This rating is only for the quality of carwash I received. The vacuum's suction was low also, so some of the dirt on my rugs wouldn't get sucked up. My carwash experience was bad. I won't be going back.

After traveling through the snow covered mountains of West Virginia, the car needed a…read morereal-bad-wash! I didn't even have a second thought as to where to get the car cleaned. RipTide has been in business In Hampton for more than a year now. They provide a variety of wash packages, spacious detailing area, detailing supplies and a car mat cleaning machine. The place says busy, and I believe that is a result of the declining service. So I pulled to the self-service pay machine. First thing I notice is the bright display with the many packages. I found my wash package, and it gave me the option to sign up for unlimited wash packages at $39.99 a month OUCH! I purchased the $20 wash package with the $10 discounted package for next time. Not a bad deal. I proceeded to the wash tunnel, the tech was not there but immediately came out. He did a "subpar" pre wash, just sprayed some water on the car, half brushed the heavy soiled areas in the front and that was it. The car went through the wash but I notice that the polishing ball didn't come down, maybe it was broke. To the detail station, I went to the car mat cleaning machine. It worked, but only in one mode because the switch was broke. The tech told me that I would have to dry the now wet mats with the vacuum. Speaking of the vacuum, multiply ones where not functioning. As I stood there and looking around the place, I notice that it had declined over the past year. Things were broke and not working, but my car looked great. I just need RipTide to address these issues. They'll be ok. Happy Yelping!

Used to open early, but moved that. You can't see the line really (unless you stop on merc) and…read moreonce in line of a few cars. It takes too long to get through. No one ever answers or returns calls. I have called at least 5 times over a few months and left message with contact number - NOTHING. The chammy wheel had been down for a couple months and the associates presoaking at the start of the wash never had any info about when the chammy would be back online. The facility inside is filthy and the prewash front end is feckless as noted by remaining bug juice and droppings. I finally just cancelled my membership and wont return.

I keep coming back for the fast service and ease to stop or change your car wash membership. I…read moredon't vacuum every time and try to at least go to the car wash once a week or every other week. In my opinion this place is great to have a membership to just for the value alone. A normal car wash could be the same rate anywhere else just for one car wash. Just by going twice a month you get your moneys worth. I always recommend Green Clean Express Wash. The only thing I would like them to add a location in or around the downtown Norfolk area.

I love the convenience! It's cheaper in the long run to opt for the monthly subscription . Vacuums…read morealways work and there is plenty of space in the parking lot for detailing. I am always greeted with a smile and a positive attitude. FYI if you have a suv with a back tire. Please be aware that you will have to clean your back windshield manually. Unfortunately the brushes do not do a good job of cheating your back windshield and tire