Candra was so helpful to me today so sweet and funny I am silly but she understood my crazy morning…read moreshe is amazing you are blessed to have her on board thank you Candra your the best everyone always so kind and very helpful Candra have a blessed week love keep up the best customer service

They get going up. and the cable is going out more. And this year we can't watch the Braves.I'm on…read morea fixed income.I'm looking for another company.

TERRIBLE. Do not let them deceive you. They (and their third party reps) will promise low prices…read moreand then charge you outrageously high monthly rates. They also promised faster upload and download speed and neither were true - coming from my husband who does some gaming and uses internet for school. THESE PEOPLE ARE A SCAM AND ARE THE WORST!!!!!!!

Service goes on for a while then off then on. It's been off for at least 2 hours this time and…read moreseveral other times this morning. They don't answer the phone. You are lucky IF you even get it to ring. More often than not it times out and hangs up before the first ring. They suck! And they are expensive too!!!

Walked in and got signed in and we were the first in line to have a sales person wait on us. Lady…read morethat was to wait on us took another customer and ignored us. Another sales person that came out of the back was told we were first, and yet waited 20 more minutes before waiting on us just to tell us they didn't have anything we wanted. Worst customer service ever!!

This company let someone use my Social Security number to open some accounts, when I asked for the…read morename they refused to tell me who it was

Good internet service, intentionally terrible customer service…read more While I was happy enough with our internet connection, WOW's service repeatedly attempted to nickel-and-dime us and make it difficult and time consuming to cancel. If you're planning to order this service, my advice to you is to assume nothing and ALWAYS GET YOUR CASE NUMBER. 1. Starting from our initial order which was based on an advertised deal, WOW attempted to charge us more for our service by simply opting us into renting a modem that we did not need, without letting us know. It was on us to note that the rate offered on the phone was different than the advertised special. 2. We signed up for Auto-pay. Once you've signed up for it, there is not a way on the website to cancel it. They can keep withdrawing payment at will. (This came back to haunt us.) 3. You can not cancel WOW services through their website. You must call them, go through several tiers of automated system to get to a live person. 4. WOW's customer service people ARE UNABLE to send you email confirmations. They have no emails, and there is no allowance in their system to even send the most perfunctory acknowledgement email and case ticket to you. 5. The records keeping on their side is pretty bad, as I'll describe in a minute, and they leave all follow-up actions in the hands of the consumer. 6. Apparently the fee structure can change without justification or even notifying the consumer. Here's how our misadventures played out: After moving to a new state, we called to get our services cancelled. WOW's live customer service rep updated our billing address and promised a disconnect by midnight. I got no confirmation email to that effect because their customer service can't send emails. However, we did receive paper billing statements addressed to our new house, and money kept being withdrawn from my account long after our services should have ended. Incidentally, the cost of the services increased by $10/mo during this period, with no explanation whatsoever. I called WOW to remedy this. The customer service rep told me that they had no record of me ever calling them, and also, no record of my new address (despite the mounting pile of paper statements that were being sent to me). She promised to disconnect my services that day. She couldn't resolve the billing herself, so she forwarded me to the billing department. The billing rep also couldn't verify anything about my account or call history, and he wouldn't resolve anything until it could be proved that I'd called. After I jumped through a number of hoops, verifications, and holds, I was told that a supervisor would try to track my phone number in the system to see if I had indeed called in the past. I was told to call WOW back in 24 hours to see what the results of this search were. So, once again, after a very long and inconvenient phone call, the onus for following up was on me. At this point I was pretty irate, and asked to speak to the supervisor who was handling this search. I was put on hold again for a long time. Finally, the rep returned and announced that they'd decided to conduct the search now, and they'd found a record of my call that verified all parts of my story. I'd get a refund check in the mail; and no, I could not have an email to confirm that my account had been cancelled, my bill had been cancelled, nor even some indication that we'd spoken today. The call lasted an hour. I have a piece of paper with the case number and the billing rep's employee number. Guess I'll have to watch to see if that check ever arrives in the mail. Decent internet, but WOW's customer service is practically designed to cost you extra in either money or time/effort/frustration. Caveat emptor.

just exiting out of the Marine Corps after ten years I dealt with slow WifI in the Middle East and…read morewasn't able to get messages out in a timely manner.... but the commander ensured our messages were put through. this internet I just paid for is a joke. I got better connection to talk to my family across the globe in Syria than trying with this company. WOW... you let this Marine down.

Hands down the worst internet provider ever. Frequent outages, slow internet, expensive too? I try…read moreto play games on this wifi, but it's practically impossible with my game being frozen more than its not. On the website it completely lies, saying up to 1000 mbps download speeds, yet it'll take hours for simple downloads. The wifi is so bad, that I can't even have fun while playing games, its always more frustrating than anything. I have no other option, but if you have ANY other option, then use it, even if its just a potato with wires its almost guaranteed to be better than this.

Lousy internet service and way too much $$$$. We're switching to another provider. They claim there…read moreinternet is fast and reliable. Really?! Then why is almost every channel buffers through the entire program. Causing delays and inconvenience.

New Customer, the staff couldn't. Get my bill corrected, got fed up with me.... Insulted my…read moreattires, my intelligence, refused to served me at on point, bragged about taking promotions away, (which they have done). Please contact me asap District/ r Regional manger. Beyond unprofessional

I've been with Verizon for at least 18 years and the service is great for me 90% of the time along…read moreside the customer service

Very, very poor service from the WOW people at Knology. Since Hurricane Irma service has been out…read morein this area. The service isn't fixed yet - BUT they'll take your money and hook you up to...nothing that works ! There is a new service installer next door now - 18 September 1429 hrs and neighbors have been yelling at the guy to FIX THE SERVICE rather than trying to add customers to a service that doesn't work... WOW is the only provider that has not restored service. If you call the Columbus Knology office, you get a recording to....DONATE TO THE RED CROSS ! The selfsame Red Cross that tried to divert 9/11 donations to cover other expenses. Remember that ? They got royally jumped on for that.

You may not realize how lucky you are to get to choose your cable company. Many places its a choice…read morebetween one cable co and one or 2 dish networks. By virtue of choice alone we were happy with WOW. We opted for wireless Internet service only instead of traditional phone-cable-Internet packages. (The only thing we missed at all was sports. Definitely did NOT miss commercials!) WOW was super easy to work with. Direct pay was simple to set up and monitor for our monthly bill. All employees from the lady answering phones to the field tech installing our router to the face-to-face rep at the customer service desk were nothing but polite and accommodating. They may not be the biggest "guy" in town, but if you are looking for fair pricing and pleasant folks, I highly recommend WOW.

Poor coverage. Slow speed and if there's an outage they will do whatever it takes to make it seem…read morelike it's your fault, even after bad weather. Probably because if they miss coverage they are suppose to not charge you for those days.

I've had this service at my apartment for maybe a year and they have never billed me correctly,…read morethey keep sending me faulty equipment that I have to keep sending back. Of course I have to send it back in a timely matter or they'll charge me $150. Customer service with this company is a joke they consume your time. Purposely they forward your call from person to person country to country. They'll even imitate being management I haven't even been told by a manager that my services were correct it and that was a total lie.