The Exer Urgent Care is such an amazing place!! All of the staff are Soooooo nice, kind and compassionate! The office is really clean too! My medical needs were met without any problems. We will definitely be back! J highly recommend Exer Urgent Care to everyone!!!!! read more

WARNING - do not get a COVID test here! They billed my insurance $249 and I ended up paying $63. Meanwhile, a 2 pack of COVID tests at CVS is $17. That's a markup of more than 700%! read more

I came in for spinal X-rays after a zip-line accident because I was concerned about a possible back injury. After what felt like a very rushed visit, Dr. Keith Stamley reviewed my imaging and told me everything looked fine. However, I continued to experience significant pain, and about a month later I sought a second opinion. Another doctor identified three spinal fractures that were completely missed during my initial visit. In addition, I was not given any treatment or recommendations to manage inflammation or pain at the time. Missing fractures like this is extremely concerning, as delayed diagnosis of spinal injuries can lead to more serious complications (like permanent paralysis) if not properly managed. read more

The nurse, Rebecca is fantastic. If our visit was with her, this would easily be a 5 star visit. However, our (respectfully unnamed nurse practitioner care provider) is another story. We wanted her to remove a tip of a rose thorn. I failed to remove it all at home. The wound closed up, and we realized there was more left in. 1) Why were we moved to room 4 that has the 'extra bright light for such procedures,' and THE LIGHT REMAINED UNPLUGGED THE ENTIRE TIME? 2) Why did the PCP NOT WEAR SAFETY GOOGLES.? 3) Why did the PCP NOT USE A MAGNIFYING GLASS? My wife's hobby is gardening so this is not our first rodeo. Her memory slips and she sometimes forgets to use gloves. We wonder if she really tried to remove the splinter. Even worse, Does she know HOW to remove a splinter? It's still in my wife's finger after the incision, so apparently not. read more

After my visit Exer stated I had a patient responsibly which I don't. I'm covered 100% and I was charged the discounted rate which is illegal. My insurance has provided them with updated info and Exer refuses to budge. So I had to file a compliant with the state medical board, fraudulent charge dispute with my bank and my insurance is doing everything to help me with that. read more

We took our 2yr old here with a suspected spiral fracture of her tibia. This place wasted 3 hours of our time and left our 2yr old in pain only to tell us after hours of waiting that they couldn't get their xray machine to work and to go to the ER. We also would have completely missed the fact this was serious if we hadn't been on ChatGPT and advocating hard for her. They were slow, dismissive, uninformed and useless. Next time we'll just go to the ER or any other urgent care place. read more

Came here a month or so ago due to extreme head pain that wasn't responding to pain medicine or anything. I was checked in with ease & only sat in waiting room for 5 minutes before getting taken to a room. After that it was less than 5 minutes again when the provider came in to assess my symptoms . I was reassured very quickly & given a swab test to see about any underlying illness. My results came in the next day and I was prescribed antibiotics that gave me relief by the end of the next day. Anytime I need any rapid relief for anything, this particular location comes in handy ! :) thank you ! read more

They tried billing me after having paid them. Terrible company. Had to jump through hoops to get my money back. Go to another urgent care if possible. read more

Worst urgent care I've been too.. I've been here for 2 1/2 hours. There were only 4 people ahead of me... so not waste your time! This place is a joke! read more

Be careful with this urgent care. I paid my visit in full and now they are billing me seperately. They say they don't have access to the billing department or anything billing related but they tendered my bill when I was seen which doesn't make sense. The billing department does not answer the phone at all and more than likely will not and will try and send this payment to collections. Very bad service from this urgent care. Really unfortunate they are trying to defraud their patients read more

Absolute scam. Make an appointment and wait hours to be seen, takes your insurance information, doesn't discuss payment, sends you a bill for over $400 a week later. read more

It's so hard to find an urgent care that makes your visit worthwhile but I think I've found one. Everyone was really pleasant and friendly. When you're feeling bad, that most definitely counts. From the front desk to the nurses and the doctor totally rocked! read more

Horrible. Long wait times, rude nurses and doctor. I told the nurse that the blood pressure sleeve was tight and it hurts and she said "I think some people are just nervous when they come into the doctors office" and that wasn't the case at all. Way to gas light a patient. I believe the nurses name was Arias or something. I bruised immediately after so that's how I know it was definitely too tight. I know how it works I've gotten many done before and I knew that this one was off which is why she also had to re-do it. I've been to Emergency rooms filled to the brim with patients and they have shown more kindness and care towards patients compared to this establishment with around 6 other people in their waiting rooms. The doctor asked me what I was in for, no hello or how are you. Grilled me about paperwork that was filled out that wasn't supposed to be filled out by me (the receptionist gave it to me to fill out, though I read it it only had information my name, birthdate, identification info and some random questions. So following directions, I filled it out just for the doctor to tell about why it's filled out and if I had other paperwork to fill and when I corrected her and told her the receptionist gave this to me to fill out, which I did and that's all the paperwork I needed she then comes back in with a nicer attitude after I matched her energy and she probably figured that THEY were the problem. The receptionist obviously doesn't know protocol because she gave ME the patient things to fill out that was for the doctor. WTH! Just a very unpleasant experience- definitely won't be back, if ever needed. Happy I now know! Thankfully I wasn't sick and just needed a waiver because I can't imagine being sick and already uncomfortable to then have someone who's supposed to care for you make you feel uncomfortable, gas light you, and then grill you. Remember, you're in the business of caring for people. Treating them also means treating people with kindness as well. You aren't doing anything for free- we pay you. She sent the nurse to hand me my paperwork and she just handed it to me, no thank you or have a nice day or anything. Super sucky attitudes. read more

I was not satisfied by the care I received here. They charged me $90 extra and didn't swab my throat to see what bacterial infection I had. Plus they didn't make sure the cvs had my medication. I had to call around and drive far, only to see that the provider hadn't called in one of the medications. I felt that they wanted to pass me along here. I'll never go back here. Very disappointed. I received much better care at peninsula urgent care. read more

Rebecca your energy is so positive, you made my daughter feel so comfortable with you. To PA Lee thank you for being amazing and answering all of my questions: making my little one feel so comfortable, and making her feel better. I will come to this location again. read more

long wait... appointment for 11AM and it's already 11:36... and still waiting. They don't prioritize appointments at all. should have gone somewhere else read more

Horrible...long wait times, no regards for people's time! And now that I called to get clarification on my daughter having pneumonia the doctor said she already spoke to my husband and didn't want to go over it with me. Do yourself and family a favor and don't come here! read more

I step inside the urgen care due to a finger infection. I had a Bee sting and I was trying to suck in the bee venom and doing that, I get my finger infected. It was a quick visit, when I step inside, only 1 person was in front of me. Nurse and Doctor were kind and super professional. Doctor gave me antiobiotics and sent me home. read more

I was a Walk-in for a Covid test. In and out within an hour. Med Asst. Performed a nasal swab , then Physician's Assistant examined me. Efficient and thorough. Great staff. read more

Unbelievable. We've been to this urgent care several times before but this time they don't take our insurance! We asked why and they told us that every month they change what insurances they accept! WTH??? How is someone supposed to know if they can go there? read more

My husband was having respiratory issues. We walked I , was greeted promptly and professionally. Within 10 minutes, he was seen and tested positive for RSV. An X-ray was taken to rule out pneumonia. We went home and staff followed up with test results and prescription sent to our pharmacy. Totally high quality service. read more

This urgent care is top notch with great patient services personnel and especially the NP That I was seen by Jennifer KUO, Everyone is very professional and caring about the patients this is my go to urgent care in the Southbay I Thank them very Much as they have met my needs to get well,The Best to All of you! Angelo C. read more

Terrible urgent care! My fiancé came in for foot tendonitis when his ortho couldn't see him, and the doctor ordered an xray and sent him away because there weren't any fractures. He paid $100 to be sent away without a simple medrol dose pack or a boot. So today we had to pay $250 to go to the ER, to only be prescribed a medrol dose pack, a boot, and crutches. This urgent care has no means to care for you and instead sends you away after you tell the provider that you have a continuous issues and your specialist sent you here because there weren't any available appointments. Don't spend your money at this urgent care, they give you rude attitudes and dismiss your complaints. read more

Out of all the Exers in our area, this one is my favorite. So often when our family needs a same day appointment with any of our PCPs, we can't get in--so we head to an Exer. This office has become my favorite because of the shorter wait times, quick and efficient check-ins, and kind medical professionals. This location is clean and fairly new, and is bright without the gloomy, outdated feel of some other medical suites. Most importantly, the times we have gone in, we have been treated with individual care, a feature truly lacking in so many doctor's offices these days. The staff in this office have friendly, yet professional personalities, and do a good job of listening to patients. They aren't quick to over treat, but also don't hold back prescribing medications that would be helpful. Thanks from our family! Bonus: Dum-dum suckers for good patients! read more

My son was not feeling well and took him in, no wait time, check in was very high tech. The nurse and doctor we saw were very caring and took time to listen. I will definitely recommend and will return when needed. read more

Currently in waiting room - I am experiencing what several others have.... Completed paperwork, told 2 ahead of me and so far, 4 have gone back. When I asked, she said the last one had an appointment. I've been here 1hour and 15 minutes since completing paperwork. If you're in a hurry don't consider the number of people ahead of you because it's not accurate, apparently. Once, I was seen, the dr was amazing and was able to get an x-ray and diagnosis. I did, in fact, wait one and a half hours to be seen. I was more annoyed that I was told 2 people were ahead of me when I checked in. Then, appointments were also taken ahead of waiting patients. I understand they would have priority but, it would be more honest to tell waiting patients a more accurate number of patients in front of them so, the wait time expectation is more accurate. Thank you for responding. read more

Front desk girl seems very incompetent in doing her job. I made an appointment for 1pm and not only did they confuse me with another patient they completely forgot about my appointment. They also tried to charge me with no insurance when i have insurance for over 10 years. Luckily someone else helped and sorted it out. Hire new receptionists!! read more

I would NEVER come back here again! I was 5th in line and it took about 2 1/2 hours to be seen and then to sit again inside a room for another 30 minutes!!! Nothing is urgent about this place. From the minute I walked in...no smiles no common courtesy just scan that qr code and check yourself in! I don't know why this place has great reviews no one smiles here...they barely even say a word. I'm going back to Torrance memorial urgent care it's way better read more

They wouldn't see me even if I agreed to pay upfront Michelle Hsing the manager is breaking the law. I love Exer at other locations and it was my first time at this one. Unfortunately, I had a terrible experience. Because I would not let her Xerox my drivers license. She refused to see me as a patient. It's the first time this is ever happened to me. I had a broken finger and she refused to take an x-ray for me even though I offered to pay upfront. I was happy to show them my drivers license but not copied. Terrible experience and won't ever return to the poorly run exer. read more

Cold and flu symptoms took me to EXER Urgent care this Saturday early morning. From the moment I walked in I was greeted by Michelle who helped check me in. I was happy when I found out my co-payment with my insurance plan was only $35.00. The Medical Assistants are so kind and I got in right away to see Aaron, the Nurse Practitioner. Wow !! I got treated so well by Dr. Aaron, he really took the time and was genuinely concerned with my overall well being. Kudos to all of the staff !! I sincerely appreciate the wonderful care I got, and would highly recommend EXER as an urgent care. No joke, I was in and out within 40 minutes. Thank you EXER Team for your loving, caring treatment, it is well received and I will be recommending EXER Urgent care. read more

Exer Urgent Care - Torrance - Urgent care Check in - Urgent Care Near Me - Torrance, California

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Upon checking in for injuries from a car accident, the doctor on call, explained the process, services available, including the need to pay for services and submit the bills to the insurance company. The examination was through, and any risks were discussed. The.results were described and a copy of the X-ray was available. I will definitely return for consultations and would highly recommend them to friends and family read more

Great place for non urgent matters. Wait time at this location is over 1 hr. Make note that you will be seen by NP. Front of the house staff is not versed in medical protocol. Make sure to read through your personal information due to mistakes. The Redondo and Long Beach locations offer better service and care. read more

I'll start by saying I tend to be quite critical/judgemental when it comes to health care providers. That's why I wanted to write this review. Eight days before I was scheduled for a major surgery, I got sick with what felt like a flu. Rescheduling the surgery would have been quite a calamity for various reasons. My Covid tests were negative, so I came to the clinic to get Tamiflu in hopes it would shorten the course of the flu and allow me to proceed with the surgery. Dr. Sincuir was amazing. She took an efficient but careful history, listened to my lungs, looked at my PulseOx and told me I had bacterial pneumonia, not the flu, and needed antibiotics. I argued that I'd had pneumonia before and it didn't feel/look like this. So she did a flu test, which confirmed it was not the flu. I felt doubtful and truly worried, because taking antibiotics for a viral infection can delay recovery. But the flu test was compelling evidence, so I decided to trust her advice. She said I should feel like I was turning a corner within 48 hours of starting the 5-day antibiotic prescription, and instructed me to come back in two days if that was NOT the case. I took the first dose of antibiotics and within a few hours, was feeling WAY sicker than I had that morning. My breathing became so bad that I was panting like a dog, but really struggling to get any air. I was coughing up a lot of crud and felt so horrible I couldn't even read or watch TV, just dozed in and out for hours propped upright on the couch, trying to catch my breath. At that time, I remembered my microbiology teacher explaining why sometimes when you start the antibiotics, if they are they right ones, you may feel even sicker for a period of hours while the antibiotics sort of flare the infection, before that shifts to the antibiotics winning the war. To my great relief, Dr. Sincuir was right! The next morning, my breathing was normalizing. By 48 hours after the first antibiotic dose, I could see my body was significantly better. By the end of the 5 days of antibotics, I felt confident that I would be able to proceed with the surgery in a few days. My doctors listened to my lungs the morning of my surgery and confirmed everything sounded good. The 4 &1/2 hour surgery went perfectly, and I am recovering well. I commend Dr. Sincuir because I know a lot of doctors can cave in to pushy, argumentative patients - which is how I was that day. (and I apologize for that!) She made an accurate diagnosis before my body even showed me just how sick I was. Her focus, expertise and excellent communication skills helped me to do the right thing and I am forever grateful to her! Every person I dealt with at the clinic (front desk, nurses, etc) was kind, positive, efficient and helpful. It was amazingly helpful to get the antibiotics there at Urgent care, instead of having to drive to a pharmacy after my visit. They are a dedicated group who took excellent care of me! read more

Jennifer was really great. Went over my issues what she offered was detailed and explanatory . I feel 100% better as of tonight.

Not sure what there other reviews are about but I did not wait any longer than 20 minutes to be seen and I was out with a prescription in hand right away! The physician was straight to the point and provided an explanation of my results. The clinic is also really clean and staff is kind! read more

We had 3 back to back to back Covid antigen tests scheduled. Keonni was friendly and quickly checked us in. A few minutes later, Alejandro called us in, swabbed us all, and we were out before our 3rd appointment's scheduled time. Our results were received about 90 minutes later via text and email. Clean, well run, personable... we'll be back if we require their services! And, since in shopping area, plenty of parking. read more

The facility is clean and quiet. I had stitches from the ER and I didn't want to return to have them removed. The doctor or PA was very patient in removing the stitches. It was quick and I didn't have to wait in a long line. read more

Receptionist and medical staff were pleasant. Wait to be seen was relatively short. Exam smooth & efficient. Pleased with quality of service and location. I would be comfortable using them again if my doctor is not available. read more

I had to come here after being sick for a week. I was seen promptly and diagnosed efficiently and prescribed antibiotics. I came in the last hour of the evening and there was no one waiting so it was in and out. Excellent care. read more

Very pleasant and clean waiting room, back office area, and exam room. Staff is very kind. The Nurse Practitioner I saw really listened to me and did a thorough examination. She diagnosed me and explained the condition/injury in a way I could understand. She gave me clear directions for treatment, medication, and a follow-up timeline to see my own doctor if no improvement. She also printed out the care directions for me for when I get home, since I told her I understand but was afraid I would forget the details. She gave me a note to return to work tomorrow with a few restrictions. I've been told this location is one of the less busy ones. I only had to wait a few minutes to be seen. I've always been happy with EXER in any location I've gone to except once (that was not at this location). I've been coming to EXER for years now, and I plan to continue doing so. I'm really happy to have found this location as it's much closer to my house than where I went previously. Thank you to everybody at EXER, from their telehealth check-in staff who told me the telehealth doctors would tell me to go in person if I wanted a note to return to work, thus saving me time and money, to their in-person front- and back-office staff, to their medical practitioners! A very class act! read more