Quality no nonsense auto repairs and care. My wife have and I have been going here for several…read moreyears for state inspections and repairs. Last time we took the car in for a oil change/ inspection. Tim and his team figured out what has causing a noise eminating from one of our wheels which was luckily covered under our car's warrantee. The year before we took it to the dealership and they didn't diagnose the problem. When we had an older car Tim and his team did a great job of repairing all of the various problems our car had. What I really like about the place is that they are not pushy in any way. Just a quality auto shop without the up selling which is common at many commercial autoshops and dealers.

My family has been taking our vehicles to Graham's for over twenty years. The work has always been…read moresolid, the prices a touch higher than some shops, but worth it because Tim stands behind everything he does. If an issue comes back, he makes it right. That kind of integrity is why we've stayed loyal for many years. However, there has been a lingering problem that keeps giving me pause, and it has nothing to do with the work that is performed by Tim and his mechanics. It's the woman, who shall remain nameless, who answers the phone that keeps tripping up what should be a smooth, well-oiled experience like it was years ago. Ultimately, getting a direct, straightforward answer from her has proven harder than getting my kids to do their chores, and the tone is about the same, too. There's this steady drip of condescension, as if every question is a personal affront to her. And there are the sighs, the putting on hold, more sighs, and then there is the "Take it or leave it" edict. More than once, I've called needing work done, found myself hanging up mid-conversation, and immediately dialed another shop. In fact, the last couple of times I've called, I didn't even wait for the frustration to build; the moment her voice hit the line, I simply hung up and spared myself the aggravation. There have been times I've asked for clarification or if there was any other availability after she's issued her verdict; it felt like I was stepping out of line and challenging her authority. Which is a strange experience when all I'm trying to do is support a local business and throw money their way. I mean, I get it - it's a busy shop, lots of moving parts...That is not an excuse to be void of a little appreciation, or even a modicum of basic courtesy, which shouldn't be too much to hope for. Tim, I hate that this reflects on your business at all, because you've always been, and I'm sure still are a solid, trustworthy place. Judging by how full your lot is, it's clear you're still a local favorite. All I'm asking is this: please send a little of your empathy and human skills her way. I'm sure she's a perfectly nice woman when she isn't answering the phones, but something changes the moment that line rings, and it's impacting the experience, at least in my opinion, in a way that doesn't match the quality of your work. Thank you for all you do for this community.

Sullivan Tire knows what to do to keep your vehicle maintained & running. They are very fair and do…read morenot look to do things that are unnecessary that inflate cost. I trust them to do the work right & not gouge customers. My family uses Sullivan Tire exclusively. (It doesn't hurt that they are within 5 minutes of our residence)!

Brought my Jeep in for what I thought was a lower intake gasket leak, they changed my coolant,…read moreradiator hoses, charged me for two thermostats $194.00, they never did the lower intake gasket that they charged me $532.00 for. It ended up being a head gasket that was causing my issue. I ended up doing the head gasket myself. When I pulled the lower intake, I found the gasket was never done. Even after I showed them pictures they still said it was changed. I have been running an industrial maintenance shop for 30 years. I know what is new and what is not. I think I am going check my thermostat and see if that was even done.

I had a flat on my vehicle and needed it fixed before work on Monday or me and my wife would have…read morehad to jump through hoops to make our Monday work. Kyle, the manager took me after hours and was able to repair the tire (I thought for sure I would need to replace it). He was extremely polite and even gave me a break on the repair and just asked that I choose to buy my tires with them. If Kyle had held to their closing time, Monday would've been chaos for my family. He did me a big solid. My father recalls a time during the Ice Storm in 2008 where they were the only place open for miles who could fix a tire and they took care of him for free that day! Top notch service from people who actually care about the members of their community. I will never go anyplace else for service.

The manager Jo F was great- super friendly and helpful! I brought in 4 tires that I had purchased…read moreelsewhere and she gave me a very fair price to mount and balance the tires. All of the staff were very professional. They installed the tires right away (I just walked in without an appointment) and they did a great job! My car is running smooth once again and the shakiness and vibration from the old tires is gone. I would highly recommend this place!

Always pleasant and efficient. Great help with various mechanical issues over the years.read more

Friendly and honest and capable. All I want on auto service. Came for inspection but will return…read morefor oil changes, etc

Whenever I experience excellence in the business world, I share it with anyone who will listen. I…read morehave been a loyal customer of VIP for several years and have been satisfied with the VIP treatment I have received until I discovered the real reason for my satisfaction. As my aging vehicle began to need repairs the service technician would discuss the needed repairs with me. He always presented the condition of the car in three parts--safety issues, which had to be done immediately, items that will eventually need repair, and those items that are discretionary. And as my car has passed the quarter million mile mark, he is now keeping me abreast of the total condition of the car, so that he can advise me when I need to consider purchasing another car. As a woman who relies on her car for her living, my service technician has become a valuable asset to me. When I make my appointments at VIP, I always ask for Pat, who always greets me with a smile and with his professional approach gives me the confidence that my vehicle is in good hands. Before I came to VIP I did experience service writers who tried to sell me service that I did not need at the time and service technicians who charged me for bogus diagnoses. In dealing with Pat I always feel confident that I am fully informed of my vehicle's needs, and I am paying for exactly what my vehicle needs. And when repairs and maintenance are completed, I am convinced that I have received the best deal for the life of my car.

After bringing my vehicles here for nearly 13 years, today they lost my business. I brought the…read morecar in for a specific issue - they said they diagnosed the problem and fixed it. I paid over $1000 for the fix. The problem remains, they cannot fix it, and they refused any refund. Quality of service has declined here - if you live in the area, I suggest looking elsewhere.

We bought 2 tires and chain online for our Harley. Dropped off parts and bike. A few hours later…read morehe called and said it was done! This was a first time going there and Jim was very friendly and professional. Gave a quote and said exactly what he would do. The bill was 30.00 less. Highly recommend to all our friends and the rest of the bikers out there. He will most definitely be our go to guy.

Great work, very honest , can't recommend them enough! very trustworthy, they only do what you need…read moreand give rec on when other things can be done. very reputable. Going here from now on!

Great service - friendly honest and helpful - will definitely be back and recommend to friendsread more

I had a leaky tire. They took me in immediately, took care of the issue, and wished me a Happy…read moreThanksgiving. Superb service, speed, quality, and value. Thank you guys!

Its been 6 months since Josh, Zack and the Stratham Monro team changed my clutch on a 2016 Subaru…read more First of all the price was very fair, they beat a local Subaru dealer by hundreds. In addition, their work is solid, they know what they're doing and they honor word on cost and schedule. Lastly the customer service was exceptional. I will not hesitate to revisit Stratham Monro again in the future.