1. Expert Medicaid Consultants

    1. Expert Medicaid Consultants

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    New York, NY

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    Expert Medicaid Consultants

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Personal-Touch Home Care

    Personal-Touch Home Care

    1.0
    (3 reviews)

    You wont be given a "personal touch" from this agency! The nurse evaluator told me how many…read moreservices my husband would receive, where when I spoke with the intake coordinator told me he would receive less services. Then when they called me, because I didn't pickup the phone, didn't leave a message. I then called and asked for information from a scheduler who needed to speak to their supervisor and said she would call me back which she didn't call back until 2 work days later. Then I found out they didnt have a speech therapist to take my husband's case. I got in touch with a home health aide (hha) supervisor who successfully set up a hha to start on the next business day. The hha was lovely and I had no complaints there. After 2 hha visits, I find out that the contract ends in 8 days and I now have to cancel appointments to get all the contracted services. The physical therapist evaluator who was scheduled never called to confirm and didnt show up and called me later and will show up to tomorrow. There is no way my husband is going to receive all of the mandated PT and OT services in the allotted time frame. I'm extremely unhappy with this agency and DO NOT RECCO.MEND this organization.

    This agency is a big joke, most of office workers hardly speak English. They are unprofessional, do…read morenot give you normal answers and directions, lazy to answer any questions. Never let you inside the office, keeping baskets outside to drop timesheets. And than those timesheets vanish. when you csll them never get anybody on the phone, if accidently somebody answers, they are so incompetence, hardly understant what they want to say.

    Expert Medicaid Consultants - homehealthcare - Updated July 2026

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