Beautiful facility and exceptionally friendly staff. The pediatrician we visited Dr. Zabaneh was…read morealso amazing. So glad we got her as our baby boys pediatrician

If you considering to use the walk in option for this location, forget it…read more 3-4 hrs wait, short of staffs, behind their schedule and absolutely disorganized. There is no management and no observation in this location and they are all just can't catch up with their work. Simply disaster. Avoid this place.

Bonnie gave me a thermography scan today. I loved hearing her journey on how she became a…read morethermography technician. She is extremely knowledgeable about thermography and clearly explained what she saw in my scan. Bonnie is a very personable and caring person, I highly recommend her and her thermography service.

Bonnie provided the best care and made me feel at ease and comfortable. I hadn't been to a breast…read morecare appointment in a couple of years because of the fear of too much radiation from mammograms. This doesn't have the worry of radiation which is a plus. She helped me have a great experience and I felt comfortable during every step. She made the procedure fun and it actually ended up being a positive experience which made my entire day! I highly recommend Bonnie and will continue to come back in the future.

This location is small, but effective. There are people waiting at 7:45am for services via…read more"walk-in". The only issue I have is that I needed a chest x-ray, so I intended to make an appointment. After the laboreous take to set the appointment online, I was met with the fat that x-rays could only be made as "walk-ins". I was fortunate in that they accommodated me very quickly by making adjustments so that I could be serviced within 10-15 minutes. The odd part is that my x-ray session only took 3-4 minutes. I am not sure why there are any delays for x-ray procedures. Anyway, they were very nice, and the factility was very clean.

This is the most horrible medical facility I have ever seen…read more I recently had some abdominal pain (too much spicy foods? :) My doctor ordered an X-Ray of the abdomen with just 1 View. I went to Wave 7 times in 4 days and kept on getting the runaround without getting the X-Ray done. I made an appointment online and rushed out from work to get there and was told : "someone just took that appointment! We're going to give you another appointment now." So 3 days later, I left work early and rushed out again, to get there for them to tell me they can't do it because the technician that performs that procedure has left for the day (and I was 12 minutes early!). Then they gave me ANOTHER appointment. When I got there again this time, they told me that their machine is broken and they can't do it. It's just so unbelievable and very unprofessional. So frustrating and exhausting. On and on, they had all kinds of excuses. How could anyone run a business or a medical facility like that? They told me to try the Irvine location. I went there to find out that Irvine doesn't do it! I called their Newport Beach facility and the person that answered the phone confirmed 4 times, "yes, we do perform that procedure here. You need to get here before 4:45 pm." Like a fool, I took her words and rushed there despite heavy traffic on a Friday afternoon. Got there by 4:30 pm and their front desk person said: "I don't know who told you that but no, we don't have any technician here to perform that procedure!" I was at my wit end so I called my doctor's office asking for referral to a different radiology facility. A patient navigator suggested that I go to Memorialcare Radiology Department in San Juan Capistrano and she made the appointment for me. I wish that was done the first time around. Do not ever come to Wave Imaging facilities. They have horrible services and you can see that through all the reviews here in Yelp!

I had great experience with my imaging visit. The receptionist was super nice and courteous. After…read morecompleting my needed form, I was asked to wait till my turn. Within a few minutes just right at my scheduled appointment time, I was called in for my test. The tech explained to me what will happen so there was no surprise to me. Again the technician had great manner. I had my test done. The place was super clean. This will be all my future imaging needs.

I walked in to a very nice, clean looking office, for my 9am appointment for an MRI with contrast…read more I had scheduled this appointment a week ago and taken the morning off work. I walked up to the receptionist and an extremely unkempt-looking individual looked shocked to see me. She asked my name and what I was there for. I told her I had scheduled an appointment a week ago for an MRI with contrast of my neck. She proceeded to tell me in a slightly rude manner that there was no appointment. I told her I had spoken to someone named Jamie- turns out, she's Jamie- and had emailed her with all of the information she requested, including the date and time of the appointment. She looked in her system and could not find any of my information or any appointment for me. She also couldn't find the form that my doctor had sent over. Jamie it seems, never wrote down my appointment. I ended up having to leave and did not get an MRI. I took time off work to get this MRI. I hope the owner lets Jamie go. She's not doing the business any favors

My experience with Hoag has been deeply frustrating and has permanently damaged my trust in this…read moreorganization. What I encountered was not a simple billing mistake, but a systemic failure in transparency regarding in-network coverage, referrals, and facility-based billing that left me with unexpected and unjustified financial responsibility. Before receiving care, I took the appropriate and responsible steps to confirm that Hoag--and the specific services I was being referred for--were in network with my insurance plan. I was explicitly told that they were. At no point was I informed that certain departments, facilities, or billing entities within Hoag operate differently or could be considered out of network, despite being part of the same health system and marketed as such. Only after services were rendered did I receive bills indicating that portions of my care were processed as out-of-network, resulting in charges I never would have consented to had accurate information been disclosed in advance. This practice feels intentionally misleading. Patients should not be expected to decipher hidden distinctions between "covered" and "non-covered" facilities or billing entities within the same hospital system--especially when staff affirmatively represent that services are in network. The most concerning part is how casually this issue was handled when I raised it. Instead of accountability, I was met with deflection, contradictory explanations, and an apparent normalization of this practice. Being told after the fact that "some facilities bill differently" or that "certain providers are separate" does not excuse the failure to clearly disclose this information before care is provided. This is not informed consent; it is bait-and-switch billing. Healthcare is stressful enough without patients being put in a position where they feel financially trapped by misinformation. Hoag presents itself as a trusted, patient-centered organization, yet my experience reflected a system more focused on revenue protection than ethical transparency. To be clear: this is not about insurance complexity--this is about being told one thing, relying on that information, and then being billed another way entirely. That crosses a line. Patients deserve honesty, clarity, and full disclosure before care is rendered, not after the bill arrives. I strongly caution anyone considering care at Hoag to get everything in writing, confirm not only the provider but the specific facility and billing entity, and be prepared for the possibility that "in network" may not mean what you are told it means. I would not choose Hoag again based on this experience.

Prompt appointments. I have been going here for years for all my tests. Seen on time.read more

I was originally referred to another facility for an MRI, but after months of going back and forth…read moretrying to schedule an appointment and get insurance approval, I eventually gave up out of frustration. That's when I decided to call Opensided MRI, and I'm extremely happy that I did. From the very first call, the experience was completely different. I was able to speak with someone right away (not an outsourced call center), and they were knowledgeable, helpful, and able to answer all of my questions immediately. They also took the time to gather my doctor's orders and insurance information during that initial conversation, which made the process feel smooth and efficient. Within just a few days, my insurance was approved, and my appointment was scheduled; something that had taken months elsewhere without success. When I arrived, the facility itself was easy to find, smaller in size, and had a comfortable, welcoming feel. It was clear that patient experience is a priority. The MRI operator was excellent, very personable, patient, and willing to walk me through every step of the process while answering all of my questions. That level of care really helped put me at ease. I truly wish more medical facilities operated with the same level of efficiency, professionalism, and personal touch as Opensided MRI. I highly recommend Opensided MRI, especially if you dislike traditional MRI machines or are looking for a more comfortable, patient-focused experience. I will absolutely return if I ever need imaging services again.

THANK YOU, Opensided MRI for, and yet, another exceptional MRI experience! I have had several…read moreLumbar MRI's through the years, so I have a sound platform from which to offer a credible review. I also worked in Medicine. This excellent experience begins with, unlike other imaging facilities, a friendly, experienced professional Kathy assisting you in every way possible to EASILY (keyword) schedule the appointment. No problems with insurance authorization (she called ME as soon as she received it from the insurance company!), and scheduling the appointment is simple and soon! Arriving for the MRI, you are well taken care of, they run on time, Imaging Staff is polite and very competent. The actual experience is without stress! And when you leave, Kathy hands you your DVD of images and within just a few days, your provider has the report, and so do I. The report is very clear and detailed. I have had 2 MRIs here, 10 years apart, and their ease of the patient obtaining a clear thorough MRI to help your physician diagnose you is consistent. (I have had another MRI elsewhere that left me hesitant about ever having another MRI. This was a relief, and restored my confidence that MRIs are easy and accurate. My gratitude and appreciation goes out to Opensided MRI. (PS Their Open MRI is truly non-claustrophonic!) Thank you all so much!

I love this building only because I used to work here back when it was a urology office. I was…read morereminiscing about the good ol' days when I was a nurse and caring for patients at this location. I had to sit in the parking lot and stand in the building for a while. It brought back some really good memories. I am scoring with three stars. You have NO privacy when you're sitting in the waiting room. They have front office staff who call patients or MD offices, they say patient names and date of birth where everyone can hear it out in the open. Wave Imaging, really needs to put a glass barrier or something of that sort, so that their staff's voice doesn't carry over into the waiting area. That was literally our problem when I used to work in that same exact suite many years ago. The waiting room had huge scuff marks with paint missing all across one side. The suite itself is not the prettiest Wave Imaging I have ever been to. They should think about the decor or color scheme so it's not so blah in there. That said, my imaging tech was fast, courteous and friendly. He himself, gets 5 stars. The front office is another story. They were not personable at all. They just looked bored out of their minds. This interaction made my visit a bit unpleasant. Would I return? Yes. Unfortunately it's the closest location to my address.

Son needed an MRI of his knee for injury to diagnose meniscus or ACL tear. Didn't receive the…read morereport for 2 weeks. Had to reschedule orthopedic appointment twice because report hadn't been received. Finally got the report and went to ortho. Dr. commented that he couldn't believe it took so long to get the report. Meanwhile, couldn't begin therapy, for all that time wasted, waiting on Wave Imaging to send the report. I should add that numerous calls were made to Wave asking what the delay was. They said it takes them that long. Horrible experience. Steer clear!!!

I want to recognize Tammy Carr at the Wave Imaging Mission Viejo location for her outstanding…read morekindness and service. Every time I visit, Tammy goes above and beyond to help me. She is incredibly knowledgeable, patient, caring, and always takes the time to guide me and answer my questions. It is rare to meet someone who genuinely cares so much about the people who walk through the door. She makes every visit easier and less stressful, and I always leave feeling that I received excellent care and guidance. Wave Imaging is very fortunate to have Tammy on their team. She truly deserves recognition for the exceptional way she treats patients. Thank you, Tammy, for everything you do!

Terrible customer service! There was no one at the front counter upon arriving and when someone…read morefinally arrived I was not greeted, barely acknowledged, and told to have a seat. After 15 minutes and her skipping over me for someone who had just walked in I left. I never got the chance to by my referral appointment and contacted my doctor to find another company. There are plenty of good x-ray facilities in Orange County, Wave is not one of them...

I had a great experience at this location. The staff was super friendly and they had me in and out…read morein no time at all. It's never fun to get a mammogram, but it is nice to feel like you are surrounded by a lot of caring people who are great at their jobs and caring as well. Even though I live up in Newport, I like the convenience of a small location where I can pop in and pop out, making the extra drive this way well worth it. Thank you to everyone who took great care of me today.

Extremely disappointed with the incompetence and lack of professionalism I experienced from Emilia…read moreSullivan (front desk) . My ultrasound had been scheduled since June, yet she called me 20 minutes before my appointment claiming my insurance had not approved it. I immediately contacted my doctor's office, who confirmed it had actually been approved back in June. After waiting two months, I had to go into the office myself to correct an issue that should have been properly verified beforehand. this level of incompetence caused completely unnecessary stress and wasted my time. Patients should not have to do the staff's job for them. Completely unacceptable.

Such a cool and unique experience! The service here is incredibly professional and just as…read moreknowledgeable as any doctor's office, but with a deeply personal touch that you just can't get in a clinic. It was comfortable, professional, and so memorable. I highly recommend this business to anyone looking for an ultrasound service!

I had the most amazing experience at this 4D ultrasound studio! This was our very first time doing…read morea 4D ultrasound, and Melissa made it truly unforgettable. She was incredibly kind, patient, and knowledgeable. Melissa took her time showing us our baby's movements, pointing out details, and answering all of our questions without ever making us feel rushed. We left with so many beautiful pictures and even received a full video of the entire session emailed to us afterward. One of the sweetest parts was getting a teddy bear with our baby's heartbeat -- such a special keepsake we'll cherish forever! I'm so grateful for how thoughtful and welcoming the experience was from start to finish. Melissa was absolutely wonderful. Highly recommend this place to any expecting parents looking for a memorable and emotional ultrasound session!