Very rude, dismissive and uninviting, and this negative experience was had over a short phone inquiry. I guess customer treatment in based off of judgments he places on your voice, and for some very odd reason based off of nothing relevant to my phone inquiry, he elevated his voice and stated multiple times in the short minutes of the call that "this is Montrose," as if to let me know, I don't belong. Not "belonging" is perfectly fine with me. Wish I would have read the 1 star reviews before making the call, the previously posted 1 star reviews provide the warning that I needed. read more

The best tailor in the city, fast reliable quality service. Every time. & Affordable. I'll will be back at expert for any and all my alterations. Thank you read more

Excellent experience! Dropped off my dress for repairs near closing so it was ready the next day. Warned me that the dress might be a little smaller as they had to use existing fabric to stitch a tear. Dress still fit perfectly and you can't even tell that there was a rip in the first place. Will be going back for any alterations/repairs!!! read more

They altered my bridesmaid quickly dress in a few days! It was huge when I ordered it and when I picked it up it fit like a glove. Really nice people who work there!! I highly recommend their services. read more

Expert One Hour Alteration - Sewing & Alterations Near Me - Houston, Texas

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I called three other places requesting a timeline for hemming a few dresses. All had a week minimum turnaround. I found Expert and owner Ismael said he could do next day. Luckily I had five days to spare so here wasn't too much of a rush. It averaged about $30 a piece of clothing for hemlines and a few other alterations. Other than the quick turn around, what stands out for me is the service. Ismael was so welcoming! He kept feeding me cookies and coffee. This is my new tailor! read more

Ismail is always a pleasure to work with. I had a small fix today and he had me sit down to repair it no charge. As others have said, he's offered for me to come by for a coffee anytime. I've never waited more than 3 days for a repair, even on a no rush item. I've recommended him to others and I recommend to you! read more

I was looking for an owner-operated small business and little did I know I would encounter a racist one! Go elsewhere! I live in Montrose so I have always seen the shop sign when I was out driving. I needed to get my measurements taken for a wedding. So I thought, hey, why don't I walk over to the One Hour Alteration and support a small business when I can. So I walk in, and immediately the owner refuses to make eye contact. Keep in mind that this place is super small and he's standing right in front of me. I greeted him and he couldn't extend the same courtesy. I should have left then but I went ahead and asked if he could provide my measurements. He looks me up and down and says that since COVID, he no longer takes measurements. Y'all, this maskless man owns a business that does alterations. The irony of IT ALL. He should have just said no. When I told him that there were no signs indicating such, he unprofessionally wanted to begin a loud verbal exchange. No thanks buddy, I'll just leave a review. read more

Service was slow, made me return to pick up shorts THREE TIMES because they weren't done. And still charged me full price. Not 1hr alterations, don't even follow their own timeline, and still charged full price. If you have time sure waste it like me but find elsewhere if you need something timely. read more

I brought a pair of shorts in with a broken zipper and the women who helped me fixed it within maybe 6 minutes and didn't even charge me. I'm so grateful for her help. read more

I paid $24.90 for an original hem. The picture speaks for itself.. these brand new jeans have been ruined. How can an alterations shop mess up such a basic task? I returned to the shop to discuss the issue with the gentleman at the counter,(Ismail?). He was immediately defensive saying it was normal, that I needed to pull the leg down. I tried it on so he could see (picture not enough?), he then said that I simply needed to press it. He pressed it, it was still crooked and so he said it must have been defective from the manufacturer. Then said he'd be willing to take it to court. I asked for a refund, and he finally offered to fix it. I said no because I don't trust them after this, especially if he only offered after I asked for my money back. So, a rework or nothing is all he could offer. The shop turns work around quickly, but they are also priced above average for poor work. They also won't guarantee the crap work they do. The $25 was a loss but I know to stay away from this place from now on. read more

Expert One Hour Alteration - Obviously crooked hemming job. - Sewing & Alterations Near Me - Houston, Texas

I trust this place to make alterations on my clothes. In two occassions, Mrs Nguyen did alterations on two dresses that I needed immediately (because I am a known procrastinator). One dress, I needed in 3 days, was a bridesmaids dress bought from David Bridal. The second dress was a cocktail dress bought online but it arrived on a Wednesday, I came to have the dress altered on a Thursday afternoon, and I needed it by Friday noon. She did her magic and the dress was even better than I imagined!!! Can't beat the prices too! read more

I rushed in with my son's pants which he needed hemmed for a dance the next day. They were very kind and shared with us cookies and excellent coffee while we waited. Great genuine customer service! In 5 minutes our pants were hemmed! P.S. When I let them know how wonderful the coffee was, they said to come by anytime just to have a cup! How thoughtful! read more

Amazing service! I highly recommend Expert One Hour Alteration to everyone! I just walked into the store a few minutes ago and received such a nice welcome. I was given a cookie and coffee and the hem on my dress was fixed before I could even finish the cookie!!! And I am so pleased with how my dress looks! Thank you so much! :-) read more

Expert One Hour Alteration - Sewing & Alterations Near Me - Houston, Texas

Picture worth a thousand words... hem difference 1 cm from leg to leg, neglectable right? Not quite when your longer leg gets tangled in the high heels. Did all kind of treats to asure the hem is perfectly aligned... as blind as I can be... I don't think my own legs growth longer. On top of everything Ismael screamed me to get out of the shop, because evidently he knows how to measure. Another client saw my pants nod and said: I see what mean! read more

Expert One Hour Alteration - Sewing & Alterations Near Me - Houston, Texas

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Saved my life with a super last minute alteration that another tailor half assed. Had my dress ready in 2 hours for a same day event. And so sweet. Will return! read more

I took a chance with this place, because it's located close to where I live and I needed something altered quickly. I definitely regret it. After I pointed out an issue I had with Ismail's work, he got extremely defensive and refused to fix his mistake without charging me the same price I already paid for the original alteration. During our disagreement, he actually told me his job as a tailor was not to make sure the clothing fit appropriately on my body. Why would you ever want to go to a tailor that thinks like this? Getting my clothes tailored correctly is more important to me than free cookies. Prices are above average. Customer service is terrible. I would go elsewhere. My personal recommendations: - If you need something done well for a good price, go to to Star Tailor. - If you don't mind paying up to ensure something is done perfectly, go to Nhu's Tailor. read more

I'm not sure why there are so many negative reviews on here but I have gone to expert tailor twice now. My first experience I needed a dress altered by the end of the day he did it with no problem and even added a slit for me the price of that I believe was $40. Especially for it being done on such a time crunch I feel like that is a respectable price. I think at most it would've been $45 but I don't have my previous receipt. Super friendly and great service in my opinion, I also don't feel like the prices are high given how quickly he does the alterations I don't also feel that the work was done poorly from my personal experience read more

I gave one star cuz the guys cookies are awesome having said that. DO NOT GO HERE THIS MAN IS OUTRAGEOUSLY EXPENSIVE AND RUDE 2 shirts that he took in cost $95!!!??? I just had 3 pairs of pants done for $85 at Martins on feagan st in the heights . Those guys were awesome and will be giving them all my business. Please DO NOT go to this guy. I asked him to fix the collars when I get back in town because he didn't take it in and he said "NO I don't do collars, no one does collars!" I told him that has never been my experience as a matter of fact I just had my collar sized in the mall and Martin's has done it but not this guy! $95?? for 2 shirts and its "NO" and he kept interrupting me and yelling at me. I told him in a calm voice that I paid a lot of money for him just to say "NO!!" I'm so done with this. Just go anywhere else but this place. read more

Ismael is the kindest man, and does such amazing work! Every time I've gone to see him with a dress it is always a rush job that's needed, and he turns it around with so much quality and care. The hospitality with coffee and cookies is such a welcome treat, too! read more

When: Monday evening (~6:45) Who: Boyfriend & I What: Business Suit Pros - Great customer service - Reliable - Good work - Was ready when it was supposed to be - Open until 7 Cons -Cash only -Prices aren't posted Excellent customer service!! We were immediately greeted and helped when we walked in the door. The man spoke broken English but was very kind and offered us cookies! The man did a great job!! He is moving to a new location on March 31st. It is a small family business and they are trying to succeed. My boyfriend bought his suit early that night and needed it the next evening for an interview on Wednesday. We were just looking for a place to get it done on time and get it done right. He (and I) were extremely pleased with the work the man did. However, he only took cash and we did not know this in advance. We also didn't know the prices. It ended up being around $130 to hem the pant length, shorten the sleeves about 1/2 inch, and take in the mid back of the jacket. I've never had a suit tailored before but it seemed a little high. When we asked about the price he explained it had something to do with the time. All in all, we needed it done in less than 24 hours and the man did a great job! I would go back (but I would ask the price before leaving to have it done :) ) read more

Expert One Hour Alteration - NEW LOCATION AS OF MARCH 31st - Sewing & Alterations Near Me - Houston, Texas

Hasim (i hope im spelling your name right my brotha!!) is the man.. As a brotha is losing the poundage.. i recently bought a new suit and had to take it in a lil bit - Hasim gave it a nice modern fit and even did pair of jeans w original hem and fixed a rip on an ol fave puff jacket all for like $60.. I really thought it would be alot more but it wasnt... i met his father as well, ismail, both very very nice ppl !!!! thanks again gentlemen!!! oh but they are sneaky..they give u this delicious cake that the father, Ismail makes to fatten u up again for more tailoring!!!! lol read more

EXCELLENT place to get your pants hemmed! After searching for over a year in Katy, TX I finally found a place that actually does alterations in a timely manner and does it with a smile. I used G & L Alterations in the past but I wanted alterations done quicker and it's a little tiny bit far from where I live. First, the owner, Ismail, is incredibly sweet and welcoming that other dry cleaners/alteration places should take note of. He offers cake and a drink for you including coffee, water or soda. I can't even get my regular dry cleaner of one year to even say "Hi" to me let alone getting a cup of water. Second, the quality of workmanship on my pants were surprisingly good because he kept the original hem, which I thought was impossible to do since my last alterations person kept saying they can't do it. The hems on two of my pants have a drawstring cord (they're workout pants) so I was so happy that he did it! The stitching is solid and obviously done by a true professional. Third, I took all 3 of my pants to him on a Monday and got them back Wednesday morning. If you want "1 Hour" alterations you ask for it but I wasn't in a hurry. So, I read a review by a person complaining about being deceived by the title of the place, but I'm a rational person and if you expect him to alter a freakin' WEDDING dress in one hour then you're living in a fantasy world. He doesn't use a magic wand. I think the prices are reasonable. I paid around $42 for three pants with original hem alterations. In the past I've paid between $12-18 at other places. Overall, I'm so happy it didn't take 2 weeks to get my alterations done unlike every other place I've been to. The customer service is excellent and the quality of stitching is fantastic. I highly recommend this place. read more

Terrible customer service from this place. Definitely go somewhere else for your alterations. The attention to detail is non existent. I had to go back twice for their mistakes and spoke with the owner about his services the second time back and he did nothing but brush it off like it was no big deal. The mistakes were still not fixed properly and I will have to be going somewhere else for corrections. Stay away from this headache. read more

I have never written a review on yelp, but feel so moved and impressed with the proprietor and quality of this alterations shop and I want to share with others. Always timely, appropriate rate, and really exceptional service. I will recommend this place to many people and hope that others do the same. The result of an American dream, the owner has been in the US for 20 years and feels so fortunate for the opportunity to create his business here. He is so generous in the way he treats his customers. read more

A very pleasant experience with several dress pants that had (humph) shrunk in the waist. The proprietor, Ismail Alkhatib, could not be any more polite. Not only were the alterations done perfectly, but he fixed a button on one pair and a loop on another just as part of the job (didn't charge extra). Even better, I was able to pick my same-day pickup time. Two jobs, excellent results. I'll definitely return again. read more

This is now my go-to spot for emergency tailoring! I needed to have a dress completely altered before a vacation the next day, and Ismail went right to work. Within a few hours, he had given me suggestions on where else it needed to be taken in, and perfectly transformed the dress from a medium to a small. Most importantly, Ismail is an amazingly kind gentleman that moved to Houston from Syria 20 years ago and is pursuing his dream as a business owner. He gives everyone a homemade sesame cookie and a warm welcome. I am happy to support this local business. read more

I would not recommend this place to any woman. I needed a blazer's sleeves shortened, and we've finished agreeing on the cuffing length. Then, out of the blue, Ismail lifted my shirt up significantly above my belly button almost to my sports bra, measured my waistline on my bare skin and measured my hip/butt circumference, and told me I had a beautiful, great ratio. Completely inappropriate. There was nothing about shortening the sleeves that called for him doing that, especially not for lifting my shirt up. I felt incredibly uncomfortable, like I didn't have control of who touched my body or how, and was so stunned that I left the store with the pick-up ticket for the blazer and a few other items. 20 minutes later after calming down and deciding that needing the blazer back for the next day's trip was not worth giving money to someone who had treated me in such an inappropriate manner--and who hadn't even written approximate prices on the slip. When I came back and asked for my clothes back, he demanded to know why I wanted them back. I didn't want to get into it or even speak of it happening, so I explained that I was uncomfortable not knowing how much everything would cost. He said that it was my responsibility to ask him for the prices (though, every responsible tailor I've been to before quotes the customer... rather than making it the customer's responsibility to decipher the price--when there are no prices in the store, online, etc.). When I told him I also was not comfortable with how he treated me, he said that because I had said I was short (which was how I explained having to get sleeves taken in--always a problem for the less height-advantaged of us), he wanted to show me that I had a beautiful body. Not what I was looking for from a tailor when I just wanted the sleeves shortened. Short version: When shortening sleeves, the tailor without asking me lifted my shirt up almost to my bra line (completely inappropriate) and then measured my waist and hip-circumferences (unnecessary for sleeve shortening) and told me that I had a beautiful body (again, inappropriate). read more

I highly recommend going with these guys. I needed my suit jacket from express tailored. I took it here and they had it done quick. The price was a little higher than I expected, But I was really happy with the quality of the work. You get what you pay for in this industry. Don't trust your expensive clothing with someone who is going to do the job cheap. The jacket was not damaged whatsoever. It looks so much better now that they tailored it to my body. The people are great. Here the owner and his brother have two locations, one in Katy on mason road and one in Houston on westeimer and chimney rock. I recommend getting to know these guys because they are so nice and so helpfull and so good at what they do. I love them. Well worth the money. read more

I highly recommend Ismail for any alteration needs. He is extremely friendly, polite, and quick. I had a dress that just needed the straps tightened and he fixed it right then and there! As a bonus, I enjoyed tasty coffee and cookies while I waited. I will be taking any item I need altered to him in the future. Thank you Ismail! read more

Ismail is amazing. Right when I got there Ismail offered me coffee and Arabic cookies. I tried on the dress I needed hemmed and he was extremely intentional about getting the length perfect. I dropped it off at 10:30 am and he had it back to me by 5 pm the same day. Super friendly and homey environment. Tailors cannot read your mind. I have a feeling a lot of these bad reviews are due to poor communication on the customer's part. read more

Shame on him! $70 for a simple dress hem. I went to the other location where his son works and a dress hem just like it was $25. I have alteration work done constantly, and he definitely gouged his price. When I questioned him on it and he began defending himself the woman working there even looked at me with the "I'm sorry" face knowing that he was wrong for what he did. read more

I went in to have 8 drapery panels altered. I received very good service, and their prices are reasonable. The drapes were altered perfectly, and received them back on time as promised. The owner and his Seamstress are very kind and professional. I live in the neighbor and will return again. read more

So happy I found this place. I took an expensive pair of pants and needed them to be shortened quite a bit. The bottom had a different pattern and I wanted to keep that pattern so it was a difficult alteration. They made the alteration super quickly and the pants look perfect!!! I loved chatting with Ismail. He's kind and talented. Always offers coffee and a yummy free cookie! My new go-to place. read more

Went to pick up my item. It was not done. Seamstress did it right there perfectly and charged me less since it was not ready when I was told it would be. Excellent service. I'll be back! What a find! read more

Had a wonderful experience with the service Provided by Hazem.(katy expert one hour alteration). He is very professional and help me exactly with what i needed. I definitely recommend if you need any altering done. I shall be back if any altering needs should arise again. read more

This is a family owned establishment and they're lovely people that do great work. The gentleman that owns it always offers refreshments and is so friendly. I've been very happy with the quality of their work and they can complete it quickly if you need it. Highly recommended! read more

I took my prom dress to get altered and the alterations costed just as much as my dress..way over priced... When I went to go pick up my dress I insisted to try it on..I couldn't get the zipper up so I had him help me..he busted my zipper and blamed it on me that I broke it before he tired it..I asked for a discount and he demanded I pay full price..then yelled at me to hurry and pay so I could get out of there so he can never see me again..very unprofessional..very disrespectful..will never be using this alterations place again!!! read more

This is a family owned business. The entire family is very kind and hardworking. While I was waiting they offered me refreshments, which was very generous. A huge thank you for helping to get an outfit hemmed and having it ready the same afternoon! We need more businesses like this in the Houston community. read more

The quality of the work at this place its great and so is the turnaround time. The only reason I gave it a 4 stars is because, I felt the price was very expensive. I had a bridesmaid dress just altered at the bottom and took the shoulders up a little. Cost me $150 bucks. Felt that price wasn't necessary. Overall the quality of work is great. read more

Was looking for tailor closer to work. Called to ask for pricing on two standard alterations. Ismail refused to give pricing over phone. Said "just come in, you'll be happy." Chose to give it a try. Shop seemed charming at first but no pricing listed. Ismail came out and offered coffee and cookie while I put on clothes I wanted altered. Ismail understood shortening sleeves but absolutely ignored my request to taper pant legs. Said I should alter different part of pants and I politely explained the reason I only wanted them tapered. Left clothes and was annoyed that while I was filling out paperwork, Ismail tried to hit on me. Finished coffee he offered and moved toward exit, still trying to be polite. Then he shared highly inappropriate details about his dating life and I excused myself wishing I had not already left my clothes. Hoping he would at least do good job. I wasn't in a hurry but 5 business days seemed excessive for 2 alterations. When I returned, Ismail charged me twice what I would expect. When I looked at him with incredulity, he immediately justified himself and even tried to pretend he gave me a discount. I paid, thanked him for his time, and knew he would not be my new tailor. The sleeve shortening was cfine but he did the alteration He wanted on my pants. He did not taper them as I, the person paying for and wearing the clothes, paid him to. I would address the issue directly with Ismail but he did not inspire any trust or demonstrate ability to compromise. Don't waste your time or money. There are better tailors in the area. read more