Jon took care of my 2015 chevy equinox abt 3-4yrs ago replaced a headlight. He was quick…read more Professional and did a great job when i needed it the most. Im going back for my daughters car now. Jon is a great guy and his prices wont break your pocket!

Jon is a great guy! which says a lot , because not only is he a genius of a mechanic , You can see…read morehe truly loves his craft, takes so much time explaining what happened to your car, and how he fixed it!! Also in this day and age not many honest people in general, he is not a thief mechanic trying to gouge 50 other repairs out of your wallet , other then the one you came to him for .... I have known him for 10 years and brought a few of my used cars to him, and just recently when I brought my 2005 Accord ....which I really thought was TOAST with the engine, (blown out and stripped ejected spark plug, repaired that on my own), but the engine light was still flashing which can mean major engine work, crisis avoided with Jon, got everything straightened out and explained that the engine is healthy just needs a good tuneup, and my battery was shot too! LOL long story short bring your car to him , he's a genius of a mechanic like I said before. A+!!

This dealership has shown a complete lack of morals and ethics. I was sold a vehicle with multiple…read moreknown (to them) issues, and when those problems immediately surfaced, I was essentially told "too bad." I am a single mother and specifically needed a reliable vehicle. Instead, I experienced what I believe to be predatory sales practices. I was told it was my fault for not purchasing a more expensive vehicle--something I clearly stated I could not afford. That statement alone is inappropriate and predatory, especially when used to deflect responsibility for selling a defective car. Here is the timeline of issues: * Day of purchase: The key was already broken. I was told it would not affect the functionality of the vehicle. That was false. * The very next day: The car failed to recognize the key, locked itself, and left me unable to move the vehicle. * The following day: The battery had to be replaced. * Now: I am currently stranded 30 minutes from home with the car displaying engine issues. When I contacted Oscar, his response was to send me a picture of the warranty he aggressively pushed during the sale. That response strongly suggests he was aware of existing issues with the vehicle and prioritized protecting the dealership rather than selling a safe, functioning car. I have purchased several cars over the past 20 years so I'm aware about what this process entails and have never in my life dealt with this kind of attitude from a dealership. Selling a vehicle in this condition--especially to a single parent who clearly expressed financial and reliability concerns--is unacceptable. This experience has caused unnecessary stress, financial strain, and safety concerns. I would strongly caution others against doing business with this dealership. Updated 2-4-2026 I am updating my previous review because my experience with this dealership has continued to get worse. After I posted my original Google review, the dealership finally responded to my texts about the several issues with the vehicle. Prior to that review, those same problems were dismissed and ignored. They took 2 weeks to come and pick up the car to fix it. I was then pressured to remove my review and assured the car was fixed and safe to drive. When I received the vehicle back, it had new problems and is now undriveable. I attempted to resolve this through the warranty and was informed the vehicle requires approximately $4,000 in repairs that are not covered. These are significant mechanical issues, not cosmetic concerns. Mind you.. I spent almost 1k in Ubers and triple A and jumps and everuthing else I had to do to get home safety everytime the car decided to break down... oh and during a snow storm. Throughout this entire process, I was treated in an abrasive, dismissive, and condescending manner, treating me like I am an idiot simply because I am a female. The communication was so unproductive that I had to involve my brother in order to be taken seriously at all. I contacted my bank, and they reviewed the situation and immediately agreed to cancel the deal due to the condition of the vehicle, without hesitation. I let Oscar know this information and initially, the dealership stated they would place me into another car, but they later rescinded that offer, leaving me with an undriveable vehicle and thousands of dollars in repairs. This experience has been exhausting and unacceptable. I do not recommend purchasing a vehicle from this dealership.

cuidado venden carros con problemas compramos un carro del 2014 y al día siguiente prendió la luz…read moredel cheque engine y me comuniqué con el vendedor y me mandó a dos talleres diferentes para ese problema y lo único que hice el mecánico de apagar las luz y volvió la luz a prender y ahora me dicen que ya no se hacen responsables por ya pasó el mes de garantía que ellos dan ahora me toca yo resolver ese problema cuida no compren carro en este Diler

I contacted the dealer via car gurus. I advised I wanted to come look at a minivan, but I was…read moreseveral hours away. I had asked them to confirm the power doors and engine fan worked. I also asked for undercarriage pictures. They told me they will ensure with the manager that all the power doors and fan work and set me up an appt time. They did send me some undercarriage pictures before going. They were dark but what I could tell it was alright. I drove 3 hours to get down there and neither power door worked except manually. The the dvd player has buttons missing making it hard to operate. The rear seats wouldn't lock right, the one release for the middle seat was broken. I asked to take another for a ride as well. Again the sliding doors would only work manually. The cables were broken. When I brought this up I was told " it's an easy fix". But I know it's it and that's why they didn't fix it and mentioned this. I made an offer on the vehicle which would account for the items I found wrong and they wouldn't budge. They also advised, after asking, if there were additional fees and they said no. When they drew up the paper there was a near $800 title, registration, and documentation fee on there. I'm from out of state and those fees should be paid to my state. So I felt lied to that they said they would ensure the doors worked, there were no additional fees. I feel they thought if I took the three hours to drive there,I wouldn't leave empty handed. But I did. I told them my total budget allotted including taxes and kept trying to push different methods of me paying the difference such as they will pay and I just pay them. Nope. I told them several times I only have X amount. I offered what I felt was fair (about $1500 less). Nice people but bad practices. (The 2 stars is for their accomodations of showing me the second vehicle.)

Gave one star and thats too much, they are scam artists, advertising cars that are in perfect…read morecondition and are actually not, sell you metal box that is worthless, sold me a car with bad alternator, bad transmission and bad brakes, and claim that once I left the dealership they are not responsible to the car, never send me the title , so I could never register the car. Don't buy car from there , it's all cars from trading and repo auctions.

Joe does amazing work. He was super fast in fixing my car; it looks better than ever. Thank you Joe!read more

Joseph was amazing he was super fast and efficient with helping me get a new bumper done and also a…read morecracked headlight. The turn around time was quick and the work was amazing. i will definitely use him for any and everything car related

I want to take a moment to sincerely thank Christ Rosario and my Finance Manager, Remi, for making…read moremy car-buying experience such a positive one. From the very beginning, both Christ and Remi were professional, respectful, patient, knowledgeable, and incredibly kind. Purchasing a vehicle can sometimes feel overwhelming, but they made the entire process feel comfortable and stress-free. Christ Rosario was amazing to work with. He took the time to listen to what I was looking for, answered all of my questions, explained everything clearly, and never made me feel pressured or rushed into making a decision. His professionalism and genuine approach really stood out to me. I also want to give a special thank you to Remi, my Finance Manager. He was extremely professional and took the time to walk me through the financial details, answer my questions, and make sure I understood everything before signing. He was patient, transparent, and made the finance portion of the process much easier than I expected. I know every customer can have a different experience, but I can only speak from my own experience--and mine was truly excellent. I felt respected, valued, and well taken care of throughout the entire process. I wanted to share my experience because sometimes reviews don't tell the whole story. Christ and Remi went above and beyond to make sure I had a great experience, and I genuinely appreciate the time and effort they put into helping me. I absolutely love my new vehicle and couldn't be happier with my purchase! Thank you, Christ and Remi, for your professionalism, kindness, and outstanding customer service. You both made this experience one I will remember for all the right reasons!

I don't understand all the negative reviews for Toyota Universe…read more As someone who HATES shopping for an automobile, my experience here was somewhat pleasantly surprising. I called early in the morning and asked if they had what I needed, they did so I went 15 minutes later and met with Sam the salesman. I was interested in getting a 4Runner and he showed me all the new vehicles he had. I picked the one I wanted and Sam got the paperwork going. I was in and out within 2 hours with a brand new 4Runner. Sam made the whole thing so easy (and the finance guy too). Truly great service. 3 months later my daughter needed a car (just got her license) so I went back to Toyota Universe. Sam was off that day so I dealt with Roberto. We were interested in a used Corolla. He got us the car for what I was willing to spend. Unbelievable. No haggling, no bait and switch. Again, in and out in under 2 hours. So far, with the experiences I had here and the people I dealt with, without question I will be returning here for future car purchases. I would recommend Toyota Universe to friends and family.

I normally do not do reviews , but this one I had too....I just brought a new Nissans rouge…read moreplatinum on Monday... I had the best sale person to start with Robert Scott, from the beginning he was great. My car situation was far from easy. He did everything he had to do to make me happy not just make the deal. Once my deal was back in finance that was a whole another nightmare, but Jeison Javier Castillo with Robert worked hard when I say hard I mean hard for me .. I am so thankful , I meet them both the help they gave was unmatched. I would Recommend going to the dealer and dealing with Robert and Jeison 100%.. Thank you both and I hope the owners see this a realize how Lucky they are to have two of the best !!! Audrey Cheatum

Terrible customer service and managers that are more impressed with themselves than helpful. You…read moremight or might not get an OK price, just don't expect anything else or anything that requires thought or helpfulness.

place is all new well kept. ZERO cost Great FAST vacumn, dust blowers ( hard reach places) great…read moremicrofiber towrls supplied and spray ( window interiors ). Music playing. Cant beat price . UNLIMITED FOR MONTH IS COST 1 single carwash local.!!! BTW THEY HAVE RUBBER MAT AND CARPET MAT AUTOMATIC CLEANERS YOU CAN USE, WHICH ARE AWESOME. great place !

Excellent experience at Spark Car Wash. From the moment you arrive, the process is smooth,…read moreorganized, and efficient. The staff is friendly and clearly focused on providing great service. What really stands out is how well the operation runs. The entrance is easy to navigate, and the team helps guide vehicles through the process quickly without making you feel rushed. The equipment looks modern and well maintained, which gives confidence that your vehicle is in good hands. My car came out extremely clean--both the exterior wash and the finishing touches were impressive. You can tell they pay attention to details, which makes a big difference compared to many other car washes. Overall, Spark Car Wash offers a fast, professional, and high-quality service. Definitely a place I'll continue coming back to and would recommend to anyone looking to keep their car looking great.

Nelson Mandela Saez and John Sweeney deserve a special shout-out!!…read moreThey both worked hard to get me an excellent interest rate and were never pushy but left me very convinced and confident!! I now am a happy new car owner bc they went above and beyond for me!! Nelson- I know you are new to this particular sales team but with your honesty and positive attitude you are going to make a commendable and successful career for yourself!! Thank you!! Alyssa

Back in June I purchased a 2023 that came with multiple issues within a two months of purchasing…read moreit I had to visit the service department over five times and they still couldn't get the issues correct. They were doing the bare minimum to service the car to keep me coming back. On the last visit before I decided to get out the I heard one of the techs talking about I have purchased could have been one of the that had had diagnostic fraud done on by someone no longer with the company. For a tech to say that is crazy and for the service manager, not to ever even come out one time to see what is going on due to me being at the service so many times. At that moment, I decided enough was enough and I asked and to in a different one. I was able to get into a new vehicle without a problem because they definitely do not want to lose the sale but I lost my $5000 down payment that I put on the first Due to me turning it in and the having so many issues that should have been corrected before even putting the car on the sales floor to sell. Got a 2026 Dodge and with problems with them. There's no communication I have to keep calling them and calling them to see what was going on with my plates. I kept getting the runaround being told that my plates were going to be shipped to me from being told that they can't be shipped to me that I had to pay for shipping. It was insane. I was driving around with expired temporary place due to their lack of communication. They was quick to make sure that they got me in a car to get me to sign and lock me deal, but couldn't communicate with me after everything was done. This place had been a fucking big joke. If I knew this bullshit was going to happen from the beginning I would've just went back to Toyota and got the car. I really wanted to begin with. Definitely wouldn't recommend this place to no one wants to deal with bullshit and headaches when paying for something. Take your money somewhere else.

Flawless experience getting service on my Model 3. After unexpected damage to my roof and AC,…read moreGeorge from the Totowa Tesla Service Center guided me through the process kindly and compassionately. When there was a discrepancy in price following the work completion, George honored the initial quote. Thank you for making these repairs smooth and bearable! I was very flustered and it was helpful to have such a calm person navigate me through the event.

One of the tire was having issues, turns out the rim was cracked. I got appointment for this…read morelocation within 5 days, whereas Paramus location had a month long wait time. The technician identified the issued and put a new rim, all done with 90 minutes. I had the wheel and tire protection plan, so only paid the deductible of $25, instead of actual price over a thousand dollar. The representative kept me in the loop throughout the service. Was such friendly service. Loved the waiting room. They had small snacks like chips and cookies. So glad to have this new location opening up.