I loved the ability to book I made a noon appointment on the website. I arrived to check in and the…read morefront desk guy said the could see me at 1pm because his techs are going on lunch. I explained I booked a noon appointment and indicated I would be waiting so I didn't have time to wait an extra hour sitting here. Very frustrating to drive to an appointment that they had no intention of keeping. Two things need to change: 1.) don't allow noon appointments if techs take lunch at noon. 2.) review your scheduled appointments every night and morning and call your customers to reschedule if your not able to keep your appointments. I'm a new customer and tried to keep an open mind and come back and do the service at 1pm. But there was no apologies, discount offered or anything to acknowledge this error. Just $145 for an oil change charged. The waiting room was nice and clean. Update to owners response: There was no attempt to reach out before hand. You should audit your records closer if the team told you that. I have no missed calls emails or texts asking to reschedule before I arrived. The only text I had was a confirmation for the noon time. Don't be defensive just take feedback as a gift for improvement.

Upon completion of the services I requested I received a receipt which showed that they were…read morecharging the same amount of money for the labor as the cost of the parts themselves. Doing the math I have realised that I was charged $567 for approximately 2 hours of labor. Avoid doing ANY business here if you value the money in your bank account.

Though this repair shop couldn't repair my year/make of vehicle, I really wanted to leave them a…read morepositive review! I brought my car in for an engine light and brake job, they couldn't repair my car there..... but recommended another shop for me, scanned and diagnosed my car for free, and told me an approximate cost of the job so that I could be confident I was getting charged correctly at another repair shop. The man behind the counter was apologetic, friendly, and very timely. I really appreciated them!

I am flabbergasted at the absolute scam of a price they gave me for an AC evac and refill. I needed…read morethe AC system evacuated so I could replace the compressor on a 2022 Honda Civic and then refilled once the part was replaced. They quoted me $600 for those services when the Honda DEALERSHIP quoted me $312. I verified with both the dealer and the Christian Brothers rep that the services quoted were the exact same as each other. Never recommending them to anyone for anything.

Ok. done with Valvoine. Kids working there know very very very little about cars. they LOST the…read moredipstick for my vehicle. (they paid for new one when i called them out on it. they over torqued the oil pan bolt. and they left the front end of my Jeep a MESS. Oil all over the paint. Ive been changing oil myself since I was 14. (39 years now). ITS NOT HARD TO DO. ive just been feeling to tired and lazy to do it. Well im done having people who dont know what they are doing, do it. DO NOT GO THERE. you risk destroying something. what he hell did they do with my dipstick?

I've been here twice now. It's a pretty formulaic service. Still, the energy of the workers has…read morealways been high. They are super friendly. I know it's "just an oil change" but I feel good about supporting these workers.

Getting my oil changed as a woman is already a miserable experience but man did coming here make it…read moreso much worse. They talked to me like I was stupid and tried to sell me all sorts of things I did not need. Even when I thought I was getting the base-grade regular oil, they gave me "high mileage synthetic." I've never paid more than 80 dollars for an oil change in my whole life and this was 120. I knew I should've stuck with the place next door. F**k these guys

Aug 1st My oil was changed here and they did not put the oil cap on all the way. DURRRRRR! So my…read moreengine blew. It took them 33 days to get that replaced and over a week to reimburse me for a rental. Its been a nightmare and wasted time Ill never get back. Talk about a stressful situation! Corp out of Cali is no better. Ran by a bunch of kids. SAD!!! The pain and suffering this has caused is beyond words!! I would of got more results talking to a wall in a padded room lol. Go to somewhere else and save yourself the headache.

Great shop and people! They worked both on my Toyota Tacoma and Nissan versa, in a timely manner…read morewith clear estimates, reasonable pricing, & solid warranty using premium parts. I really appreciate the customer service of the front desk too!

Incredible group of people doing great work at honest prices. I was stranded by sudden loss of…read morepower steering and electrical charging around 4 pm on a weekday. They were covered up with work, but went the extra mile to locate parts, fix the problem, and get me back on the road before noon the next day. Recommend them without reservation. Competent, professional, trustworthy.

Stop in for a full synthetic oil change. I went on a Saturday so it took a little bit longer than…read morenormal, which I don't mind considering it's a Saturday and they were short-staffed. But the ladies working in the bay were AWESOME 10/10 recommend. I said no to the cabin filter change and they took the time to teach me how to change it myself, so I can buy one cheaper and do it on my own. Great service, super knowledgeable, and honestly very empowering.

Cost more than I expected but they were friendly and quick Told me i needed a flush, told me how…read moremuch it was but did not push me. I was pretty happy with them.

Always so friendly and quick! I've never had a quicker oil change! Therye always so kind and let…read moreme know if I should be keeping an eye on something on my car. I have horrible social anxiety but I never worry about getting my oil changed here because everyone is so kind.

Great Place. The hours it has on here are wrong though, they are only open 8:00 am - 5:00 pm, all…read moreweek.

Absolutely horrible experience. Never have I ever in any establishment experience more poor…read morecustomer service. Between two members of my family who called on the same vehicle, they told two different stories on why they charged us a fee, which we communicated we did NOT want ANY work done whatsoever unless we explicitly agreed. After not agreeing to not proceed with any work on the vehicle, they wouldn't look or speak with me when I picked up the vehicle. Avoid at all costs.

I had two vehicles severely screwed up by this place. I EVEN HAD TO BUY ANOTHER CAR BECAUSE OF ONE…read moreOF THEIR POOR AND SEVERELY NEGLIGENT SCREW UPS. For my SUV they didn't tighten the caliper which FELL APART ON THE FREEWAY with my wife and newborn baby in the vehicle at the time. It really screwed up the vehicle and still doesn't drive normal after a thousand dollars of repairs. Over the past... 6 months? I have been taking my other car back and forth here to fix the steering. 5 times! They said they replaced the power steering each time and it was unbelievable. They recently admitted they only replaced it twice. Shame on me for thinking they just made an honest mistake the first time. Let this be a lesson to all about the kind of work results here. Jeremy and Sarah were not good help at all, they apparently run the place. Whenever I come in I never see anyone working. The shop (different company) that fixed the car said Monro forgot to put a bolt on, forgot a clamp, and a hose wasn't connected. Plus a lot of other stuff detached and "there is no way the car would have been able to travel 500 miles with all the stuff detached, even two engine Mount bolts were removed and upon close inspection they were recently removed" I would not recommend anyone come here for anything that requires a bolt being removed. And based on that poor attention to detail probably wouldn't want them touching anything.

I went in early this morning to get my windshield wiper fluid topped off. The employee who waited…read moreon me also offered to check my tires and oil level. It's great to see a smiling face greet me with such kindness! I was also in and out quickly and not late for work!

I've been going here for a couple years now and am always surprised by how upbeat and professional…read morethe staff are. Love to support!

they are scammers. Charlie will harass you on Facebook and leave bad reviews also they do not know…read morehow to clean a car.

The best local auto detailer in Grand Rapids area. In town and needed to get car cleaned. They…read morecome to your location, and do a great job!!