Express Flooring has truly exceeded our expectations. From start to finish, the experience has been professional, efficient, and remarkably well‑executed. The work completed in our kitchen, living room, hallway, and all the bedrooms is outstanding--the quality and attention to detail are immediately noticeable. The installation team arrived on time, maintained a professional and friendly attitude throughout the project, and took the time to answer every question we had. Their workmanship and care for our home were evident in every step of the process. Based on our experience, I highly recommend Express Flooring for any tile or flooring project. They have earned our confidence and our continued business. read more

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My flooring is separating in the kitchen and I have an installer scheduled from 8:00am to 10:00am today to inspect it. Well it is now 12:30pm and no call and no sign of them! I have called customer service and they tried calling the installer and get no answer! I should not have to spend an entire day waiting for my 2 hour appointment window. The lack of customer service with this company is very concerning. I have 2 more rooms in my house I want to install new flooring in and I am NOT going to use Express Flooring for the project! The last room they did was my bedroom and I caught 1 of the installers laying on my bed!! Totally unacceptable! read more

Express Flooring - Floor separating! - Flooring Near Me - San Antonio, Texas

Quoted me $10k for about 600 sqft of flooring. A joke and waste of time. 0/10 wouldn't recommend

The floor was completed exactly as planned. The team was obviously very qualified as the floors came out perfect. And the removal of furniture and reassembly was flawless as well. All accomplished in one day. read more

Express Flooring - Living room. - Flooring Near Me - San Antonio, Texas

Everyone we worked with was extremely friendly and professional our floors turned out amazing and from the time we had our estimate to the time they completed the install was under a week! Extremely satisfied with Express flooring! read more

I had the absolute best experience with Express Flooring! From Jean Carlos who went above and beyond with on point hospitality. To Jose and his instalation team who were so efficient and fast! read more

It went smoothly on time great quality product and great installers I am very happy with the project overall . I thought the price was high but as I checked on it for the quality and what I got was the cheapest bet read more

I definitely made the right decision in choosing Express Flooring, starting with Daniel, the sales/design person to the installers, Remy and his 2 workmen. I not only appreciate the professional job they did, but how they were careful with moving my furniture, appliances and were cautious as to not damage anything in my home while working and cleaning-up before leaving. I love my new floors and am more than pleased with the friendly yet professional conduct of the Express Flooring associates. read more

They were supposed to come to my home to give me an estimate today. They even called me yesterday and had me call back to confirm, which I did. My window was 12pm-2pm. They are supposed to call 30 min before arrival. At 1:15pm I still hadn't heard anything, so I called the scheduling center. They put me on hold while they tried to reach technician, but couldn't get in touch with them. Then the technician texted back that he wasn't coming. Instead of calling us to cancel, they just were never going to show up while we waited in an empty house with 2 babies. And we drove through a thunderstorm just for this appointment only to be told "sorry about that". No attempt whatsoever to make it right. Don't waste your time with Express Flooring, they are not a professional company. read more

Had my carpet put in over 3 year ago with a 35 year wear warranty. The carpet is fraying. I have made six calls starting on November 19th. Each time I am told my case has been escalated and someone will call within 24 to 48 hours to resolve the issue. I called for the sixth time today December 29th and guess what, I was told the case again will be escalated and someone will call within 24 to 48 hours. When I purchased this carpet I was told it was hotel quarter and Would last. This carpet is in my bedroom not a high traffic area. Stay away from this company. You will never get past their customer service reps. read more

The first person we encountered was the designer with samples. Jess was professional and provided samples of the type of floors we thought we wanted. She provided samples we didn't even considered. Great experience The 3 men installers where professional and efficient. They tore carpet and padding in three rooms and laid carpet in two rooms and vinyl in two rooms. This was completed in just over 4 hours. The quality of both flooring was beyond our expectation and the price was very affordable with different pay plans options to meet our needs. I would recommend Express Flooring and would use them for the rest of house. JO read more

Express Flooring came through for me by offering quality flooring at a great price. I chose vinyl plank due to it's durability and ease of care. It looks like wood but can be mopped. The sales representative who came to my home was friendly, listened to what my preferences were and very respectful. He brought plenty of samples with him which made it very convenient to be able to shop inside my home. If you are in need of new flooring, I highly recommend calling Express Flooring. read more

Disappointed and Misled We had our flooring done by Express Flooring and the actual installation went smoothly -- no issues there. However, part of the reason we chose this company was their promise of a travel voucher for purchases over a certain amount. That offer heavily influenced our decision to go with them. Our floors were completed on May 2nd, and we were told we would receive the voucher within 2-3 weeks. It's now June 16th, and we're still waiting. My husband and I have called the company five times, and each time we're told to "call back in a couple days." No updates. No follow-through. No resolution. At this point, it feels like a bait-and-switch tactic. The voucher was clearly part of the deal, and not following through -- while dodging responsibility -- is unacceptable. If Express Flooring is going to use incentives to attract customers, they need to actually honor them. Until then, I can't recommend this company in good faith. read more

Express flooring did a fabulous job! They were in and out in one day and transformed my house beautifully. I truly recommend express flooring for a professional experience. Thank you to my sales woman crystal Lee. read more

This company is completely dishonest and outrageously expensive. After claiming they "just needed a quarter round to finish the job," it's clear they are lying. No one from the company came to inspect the installation, so how could they possibly make such a claim? Looking at the pictures, it's obvious the issue is far bigger than just needing a quarter-round. My son just came down the steps and tripped over a half-installed piece of trim. On top of that, the prices they charge are absurd for the subpar service provided. The lack of professionalism and honesty here is staggering. Do yourself a favor and steer clear of this company. I will be escalating this issue, as I refuse to accept such poor workmanship and blatant dishonesty. Avoid at all costs. read more

They came out to do carpet and hard surfaces. I showed the guy exactly what went where and to replace a threshold in the bathroom. 1st they put vinyl were carpet was supposed to go, I told them and they left it. Plus for me I guess. Then they kept calling to do the carpet when the hard surfaces weren't even done yet. Finally they do the carpet. I had a friend go check their work. They left the back door opened and the ac on 52. They didn't put a door back on , took off the threshold in the master and didn't replace it. Also there are gaps were some of the hard surfaces meet the baseboards and the carpet guys got hand prints all over one of the walls. They did add Qtr round for free put they didn't put it everywhere it needed to be read more

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This Was a complete scam !, Not what they promised, Poor workmanship, Cheap materials, with bad installation. Voids in flooring, Broken Baseboards, Poor installation around doors. I had to purchase additional Materials to make up for shortages issued to workers. read more

We wanted replace the wood flooring in the main dining room and small dining area. The first day we had two men tearing up the bamboo wood flooring. They accomplished this task in a fairly short period of time considering the amount of area, it took two days after the flooring was taken up and cleaned. After that a young lad came in and he was a worker. He was laying, cutting tile and he really stood out. On the forth day he was finished and we inspected the job and are very with the workmanship. Ther only problem I seen was that they did not put up plastic to prevent the dust from goinh into other areas of the house. We are still cleaning up! Othe than that one item we were very impressed by the worman ship and the completed ptoject. JJ Pitzeruse USAF Retired TX Department of Criminal Justine, Senior Warden retired. read more

If I could give this company 0 stars I would. Negative stars even. We had our stairs and upstairs done in LVP, we wanted no carpet in our new home. This company and their "not contractors but employees" who installed this botched job of stairs has been ghosting us since it was done. The contractor was supposed to come replace a transition piece that doesn't match the flooring and he never came back. My stairs look like a 5 year old playing with legos could have done them. There are exposed staples, holes in the flooring, holes in the walls, caulking is coming loose a week after this "professional install"... $13,000 in flooring and I cannot even receive a call back to have someone come look at it. read more

Express Flooring - My stairs with the unfinished and not flush lip - Flooring Near Me - San Antonio, Texas

They couldn't pay me to do my floors. I wish they'd stop sending me mailers. They've been here 4 times since I had my new floors installed (in August 2022) to redo them. FOUR!!! Now, one of my kitchen planks is pulling up and I had to tape it down. It cuts my feet and catches my socks. Horrible horrible service and company. Do NOT use them. read more

Express Flooring - You can see the tape. This is in front of my refrigerator do everyone can see it! - Flooring Near Me - San Antonio, Texas

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I would not suggest putting your information in with this company. Even for a quote. They will call you day and night from multiple numbers chasing you down for business until you are NO LONGER INTERESTED. Even when you tell them you're no longer interested they keep calling again it's from different numbers every time. The representative said it's from an auto dialer after I told them they're calling like spammers call at this point. See the photos you've been warned. read more

Express Flooring - Some of the numbers they are calling from. - Flooring Near Me - San Antonio, Texas

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I had new carpet installed and couldn't be happier with the experience. The two person crew was courteous and careful, moving all my furniture with care and working steadily for a little over eight hours. They were professional, hard-working, and left everything spotless. I absolutely love how my carpet turned out! read more

Our sales consultant was personable and friendly and the bid came in within our acceptable parameters. Install went without issue. My only beef is that they don't itemize their contracts so you have no way to compare the job apples to apples with another vendor. I am happy with the job that was done, but I would be happier if I had transparency. read more

of course, the salesman they sent out did a hard sale. But what I didn't like was that their ad said buy one room get two free. There are free rooms included the 3 x 3' entryway in my front door, my pantry, also about 3 x 3' and my hallway. then they informed me that that special was only for the materials and not the installation which is the major portion of the bill. The original price they quoted me was extremely high, and then they did me the quote favor of dropping the price down to 2/3 of the original price. While the final result looked nice. I did have some problems with the install. It looks like they did a good job on my flooring, but I had a lot of unexpected expenses. First, they left the front and back doors open with 100 degree temps , which caused two problems. The AC had to struggle to keep the house cool and eventually shut down. AC repair man $150. Also, because the front and back doors were open, I got a bunch of flies in the house, which then laid eggs and two mornings later I had maggots throughout my house. Maid Service $125. Pest control $180. Finally, they tripped a breaker with their equipment, which caused my refrigerator in the garage to go off. Unfortunately, I had moved all the refrigerated food from inside my house To the garage refrigerator so that they could move the inside refrigerator to do the floor. With the hundred degree temperatures we had, all the food spoiled. $300. Total $655. I knew I was going to have to pay someone to paint my new round molding along the floor. But they also had to repair the original molding in several places. I didn't include this in the cost because I was told up front that they would not be responsible for repairing or painting the molding. I sent all of this to the company and did not hear back from them. read more

Express Flooring - Flooring Near Me - San Antonio, Texas

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This is a complete scam ! Not only did he want to charge us $13,000 we kept saying no until he said he would bring it down to $8,000 which is still expensive but more reasonable. The sales man said they were so professional they would move all the furniture and put it back not only did my stuff get damage but the finish product is bad the quarter round un even ! I don't blame the workers at all because the company is who is responsible ! They need things to help move furniture they said it would take 3 days it took 5 ! And one day only one guy came in doing all the work ! DO NOT WASTE YOUR MONEY on them,your better off hiring the guys without the company !!!!!!!! I will NEVER recommend this company to anyone ! I need the sales person to come talk to me he needs to stop false advertising, these are sub contractors,and I need someone to come fix this asap! read more

Great experience with Express Flooring! Love my new floor. Hoping for a second service with you guys! read more

Concern Regarding Unprofessional Service and Lack of Itemized Receipt. I am writing to express my concerns regarding my recent experience with Express Flooring, which was very poor and unprofessional specifically related to the lack of an itemized receipt for the work completed and the warranty information when I requested to receive either. On 2 Jan 2025, Express Flooring completed flooring installation at my property. While I appreciate the work that was done. I did not receive an itemized receipt detailing the services provided, materials used, and associated costs. This lack of documentation not only raises concerns about transparency but also complicates any future warranty claims or service inquiries. I believe an itemized receipt is a standard practice in the industry and is essential for maintaining clear records of the work performed. It also provides peace of mind to customers, ensuring that we have a comprehensive understanding of the services rendered and the warranties associated with them. I believe that clear communication and professionalism are vital in any business relationship, and I hope that Express Flooring can address this oversight promptly. I recommend that no one use their services due to the rudeness of their customers services office when called to request a itemized receipt and warranty documents, I was told I would not receive and would not allow me to speak to a supervisor. read more

I've been trying to reach customer service all day and keep getting disconnected when I try to answer. I just Have a few issues with the install that need repair and attention. I've gotten a few calls from bay city Texas 979-330-4347 and the call gets disconnected / dropped when I go to answer. No effort to try and immediately call back to see if it may have been a bad connection, instead I have to call back , get put back in the wait queue at the end of the line. and wait another 2 or 3 hours!! THIS IS BY FAR THE WORST CUSTOMER SUPPORT I HAVE EVER SEEN. read more

The installation is incomplete. The trim around the flooring that they installed has gaps that they filled in with caulking. They did not caulk or seal the trim around the floor, the joints of the trim are very noticeable. This job wasn't even at an amateur level. They left the floors dirty and trash left in the yard. I plan on flowing up bc this job is NOT DONE... Please have a manger come and look at the piss poor job. And on top of it all the installers didn't speak any, any English.... read more

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Order incomplete. Left hanging with stuff taken out of rooms. No communication . My Christmas present. Will not use or recommend company. The Installers are wonderful. read more

Customer service is the worst. The sales is full out it. Jeremy never calls back. The supervisor is always unavailable to talk to you. There is a reason there is only 2 stars and that is generous. read more

I wouldn't hire express flooring to install flooring in a chicken house or any build Rating not low enough read more

This is the worst company ever!!! They do below standard work and their customer service is terrible. I have been waiting over 6 months for a resolution to some water issues. I've called every two weeks, spoke to managers and general managers and still no resolve. read more

Don't use this company. Their "lifetime " warranty is really only 2 years. They don't tell you that when they want to get your business. My fault for not reading the 20plus of fine print material. The part about the real warranty was on page 16. Beware of their business practices. read more

Subject: Urgent Request for Upper Management Assistance REQUEST #2 Dear Express Flooring Team, REQUEST #2....We have been given their word that someone would be reaching out to us within the day of our original post...STILL NO RETURNED CALL! I hope this message finds you well. I am writing to urgently seek assistance from upper management regarding ongoing issues with our recent home installation project. Despite numerous attempts through calls and texts, we have been unable to receive a response. The installation work remains unfinished, and several issues--specifically damaged baseboards, furniture, and plumbing problems--have yet to be addressed. We had to hire a certified professional to fix three water leaks, which we understood would be covered by Express Flooring, as they were the responsibility of the installers. Multiple representatives have assessed the damages and assured us that everything would be resolved, but we have yet to see any progress. We have documented the damages with photos, which we are currently withholding out of respect for your company. We kindly request that someone from upper management contact us at your earliest convenience to help resolve these issues. Additionally, we would appreciate a visit from a corporate representative to personally review the situation at our home. Thank you for your prompt attention to this matter. Our contact information is on file *going on nearly 1 year! Best regards, read more

Subject: Urgent Request for Upper Management Assistance Dear Express Flooring Team, I hope this message finds you well. I am writing to urgently seek assistance from upper management regarding ongoing issues with our recent home installation project. Despite numerous attempts through calls and texts, we have been unable to receive a response. The installation work remains unfinished, and several issues--specifically damaged baseboards, furniture, and plumbing problems--have yet to be addressed. We had to hire a certified professional to fix three water leaks, which we understood would be covered by Express Flooring, as they were the responsibility of the installers. Multiple representatives have assessed the damages and assured us that everything would be resolved, but we have yet to see any progress. We have documented the damages with photos, which we are currently withholding out of respect for your company. We kindly request that someone from upper management contact us at your earliest convenience to help resolve these issues. Additionally, we would appreciate a visit from a corporate representative to personally review the situation at our home. Thank you for your prompt attention to this matter. Our contact information in on file *going on nearly 1 year! Best regards, read more

Stay away from Express Flooring. I got a price quote for about 450 square feet of tile downstairs and 1500 square feet of carpet upstairs. Immediately afterward I visited and called local flooring places for comparisons. I quickly concluded that I could get higher grade flooring installed for half the price I was quoted by salesman Ryan Cahill. I cancelled my contract the same day. Ryan was belligerent when i called him back. I would NEVER do business with them or recommend them to anyone. read more

*I may change this review depending on if they actually show up our contact me* I did their consult, the salesman was reasonably personable and was able to get me what I thought was a fair price. I paid and signed a contract to lock in a date. According to contract it states they would call the day of before arriving around 10-12 (or 12-2 cannot remember). The day of I'm waiting for a call, forward my phone when I head to work at 11 and then get really busy at work when I notice it's 2 PM already. Call my husband, carpet installers never showed or called him. They didn't show up at all or call that day. I had to reach out to customer service to ask what was up. Was told they'd reach back out because there was some issue with the contract. I have not received a call nor have the carpet installers arrived. I've already paid so at this point I'm just waiting for them to call back and actually install the carpet. read more

I have been reluctant to review this company as I have been hoping that Express Flooring-Las Vegas would finally fix the damages to my home. I cannot believe that a company could be this bad! And who is this Michael H. who answers every complaint the same. IF you were in fact reputable and cared about your work, you would not be at a two star average! I learned about Express Flooring through mailers offering a fantastic discount and a lifetime warranty. What could go wrong? A lot! We were contracted for 24X24 tile and a 3 day installation. Our first verbal quote was 8-10k. Then Jesse came out and pushed it up 3K for baseboards; saying that the originals would split. I was not pleased but agreed to change them. The installers did not show up. We were rescheduled for the next day. When the two man, non English speaking crew arrived, We found that they had the wrong tile. We were in the middle of a kitchen reno that could not complete until the flooring was in. Feeling between a rock and a hard place, we went to their "showroom" (they have no showroom) to sort out and pick a 24x24 tile. They had none! I watched our salesman call the office to verify product on hand but Venus ultimately blamed the salesman and gave us a $500 discount to proceed. We felt trapped but thought that would be the end of our concerns. It was only the beginning. The one man crew began demo. We felt bad for him as he didn't even eat for the day. Once he did have help, they began to toss debris all over my recently landscaped yard; using old carpet as a buffer. I began to complain to Silva. The following day was worse. They started to dump grout and "masa" into my flower beds and spilled grout on the upgraded pavers. I again sounded the alarm but there was no urgency to resolve. I kept being told that it would be corrected at the end of the installation. The guys chipped the new entry door frame. There was grout dust everywhere. They removed painted baseboards but refused to paint the new ones that I was coaxed into. They even lied about not being licensed to paint (per Venus) ! A little verification with Nevada State Contractors Board sorted that out! My pavers were a mess. I complained to Silva and Mary constantly but initially Silva, someone who was quick to tell me that she was a subcontractor and did not work for the company responded. On the final installation day (about a week later) Silva sent out the lead installer and another installer. The lead became irritable, saying " we have to pour the grout somewhere! " He then left the lone, non English speaking installer to finish and clean up. He did not properly reinstall my dryer, resulting in another expense. He hosed down the yard and covered the grout dumping with rock just before dark. I really hoped that they were better but once they dried, the persistent damage was apparent. And I found the covered dumping. Silva became defensive and I asked that the management team come out to see for themselves. No one ever did. I also demanded that only managers who actually work for Express Flooring communicate with me. I advised the team that I would have my landscaper start a proper clean up. Silva and then Mary who I finally spoke with assured me that someone would be out to power wash again at a minimum, that they would make it right. We are now three weeks out. They repaired an already chipped tile and an uneven tile but no one from the company has ever come to address the pavers. My landscaper could not remove all of the grout with power washing. I advised Mary that I was going to proceed to replace the worst of them. She did not offer any rebuttal. I informed her on Friday that I was replacing them after having a difficult time locating them. Today, after the installation, she pushed back. Really? I really tried to look at reviews for this company. I see them now and they are awful! I do not know how my case will resolve but I have frozen funds until it is fairly resolved. Do your due diligence and pick another company! That little money that you think you will save may cost you more in the end. The flooring doesn't look bad but because of the problems and not knowing what to expect in quality down the road, it is hard to even appreciate them. I just hope that my pavers finally come back to their glory. I am including posting pictures of my landscape from last Spring and then the mess that they created. Michael H. Please don't give me that canned response! read more

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Have been working with Express flooring since November for warranty work. They came out and agreed the flooring needed to be replaced because it is all buckling. I have called several times a week to check on the status of my claim. Customer Service continues to escalate to the managers and indicates they will call me back.in a couple of days. I have been calling for 2 months and they have yet to call me back. read more