Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I have been calling 281-558-2210 for a week and no answer! I had a Texan rep that was reliable…read more This is ridiculous!

If you are looking for affordable insurance coverage on your auto that compares to the bigger…read moreinsurance companies out there, shop with Buddi! She just saved us $1200 a year and my coverage is better than what I had with Farmers! She is knowledgeable, quick to respond and has a great spirit with her customers. You won't regret getting at least a quote from her. Thanks again Buddi!

Great prompt service…read more Very knowledgeable, She answered all my questions, emailed my temporary cards fast by email.

It is with great pleasure that I provide a review about Odis Mack, Felicia Mack, Chivon and the…read moreentire staff. Never would I imagine that I'd trust a company and people that I'd never met to be apart of such a major purchase in my life. As a single woman buying her first home via a short sale, I'm so grateful that my father suggested I use his agent during the homebuying process for quotes. The team was on top of the estimates and continued to adjust dates and etc., as my closing date switched 4 times in the 91 days it took to close. I was really impressed with their consistency in following up with me as a client, as well as their solution oriented mindset with an issue after the closing. If I had the energy to give an in depth review of just how much this agency looked out for me you wouldn't believe it. When contractors damaged my property and almost cost me to lose HOI coverage, Felicia stepped right in with a game plan, words of encouragement, and provided me with a glimmer of hope that things would work out okay. And it did! It would take a lot for me to take my business elsewhere. Thank you Odis for answering my Dad's call and building a culture within your agency that makes clients feel safe and secure. You have a life long customer in me. God Bless!

==NOTE: I am in Florida where they have license to write insurance with an Orlando office. ==…read more It has taken me longer to write this review than it took me to get my Citizen dropped policy after two years for "depopulation" that was almost doubling from $3,200 in 2024 to now $5,500 with my being dumped and forced to Patriot Insurance wherein my loser agency (Paul Jorgenson Agency) paid for higher premiums obviously never returned my calls or concerns and would not even requote me until 45 days before I was being dropped.... their best in March of 2026 was $5,442 with a company called Security First Insurance. I had gotten 3 mailers from TGS notifying me they knew I was due for renewal on my purchase month of my home.... Their mailer implied $3,556 for my home sized and guess on the mailer........WELL they were wrong!!! They beat their mailer and I got insured with Orion180 for under $3,000 (this included the 1 time TGS 'fee' of $197) on a $600k plus home value and all the requirements and 2% hurricane deductible .. VERY competitive and the company is well rated and financially sound! A $2,800 per year savings per year!!!! I muttered too bad you don't do auto? (no mention on the RE flyers?) to which in under 5 minutes I was cancelling my current insurance at $1,005 per 6 months for a 2019 Honda Passport and a 2021 Mazda Cx5 (and neither us have ticket or accident in 1/2 century of driving) and TGS had me paying with discount $520 for both cars for 6 months! HALF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! A $970 savings per year! In under 60 minutes including the paperwork, emails, credit cards and payments - (AND I might have done a LOT of talking sort of like this long review??) We are saving $3,770 per year because of TGS. I don't want to post her name but my rep (S. B. ) was friggin AWESOME!

AVOID FRANK STONE. Probably one of the worst insurance…read moreagents I have ever dealt with. Was communicative enough when I was looking to buy a policy but once I paid? He became completely useless and disappeared. Took weeks and constant contact from me to correct a billing address issue. I ended up having to contact the insurance carrier myself to correct the error HE made. The paperwork to complete the sign-up? Never completed. I signed my portion of the docu-sign, he never completed the agent portion so I never got a completely executed document. I have LITERALLY never spoken to this man beyond the time I paid. Once payment went through he became inaccessible. Always claiming to call you back through his proxies, "Frank will call you back" here we are 3 months in, no call back EVER. He put the wrong descriptions of my property in the initial quote to get a cheaper quote but once it was sent to underwriting, after I paid my first installment, my rate jumped. I was told by the carrier's agent that it's possible Frank Stone entered wrong information with the hopes that the underwriters wouldn't notice because the descriptions he entered made no sense, my rate was guaranteed to go up once it reached underwriting. So he will fudge details to make a sale. Now we're trying to correct the BS he did. I spoke with other agents and they're like, "your agent should be helping you with that." Well, he dropped off the face of the earth once he got paid his agent fee. This guy is a fraud and everything wrong with the insurance world. A classic con artist, takes your money and disappears. Work with him at your own risk. I have reached out to other agencies and will be canceling my policy.

Arlysse Ibarra is a MOST knowledgable insurance agent. Top of the line, both auto, home, and farm.read more

Scott is the bomb. He took care of me when I thought I couldn't get life insurance. I get my…read morediscounts on home and auto. If rates are whack, he will work hard to do what is a agently possible to reduce them. When I got married at the museum, he did all the work to cover the one night of the wedding in the event my guests knocked over dinosaurs bones!! Lol. When my hubby's car didnt qualify for classic car insurance because it wasn't an American made car, he told the underwriter he was being 'culturally insensitive' bahaha!! After appealing, it's a classic now! Overall, he will most certainly work with you - just communicate with him! He even answers emails on vacation for crying out loud.

Christy and her team at Associated Insurance Managers will save you time and money! They can get…read moreprices from multiple insurance companies and this results in better coverage for the best price. The thing that sets them apart is not only their experience in both business and personal insurance but the ethical way they do business. They make recommendations to cover you properly without feeling pressured which is important to me. Highly recommend them to family, friends and clients!

We have been customers for several years and have found them to be very customer friendly…read more Our claims have always been serviced quickly and to our complete satisfaction. We highly recommend them.

I've been with Allstate's Steve Boessling for 15yrs, since 2002. Allstate took me on for home…read moreowner insurance when my previous company (13yrs with USAA), could not work with me on a an issue I was having with the purchase of my new house. I gave Allstate my auto coverage, as well. Steve has always been available to answer any questions about my multiple policies and even some 'what if' policies I ended up not needing. And if he needs to dig a little to show me options on coverage, he does that as well, always time for me! And Steve didn't even wince (although my mom did) when I added my off-road Jeep to my coverage. ;)

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in Houston, and we understand the need to help insure what matters most to customers.

I called their office and was happy to talk with Eduardo Macias who provided me with amazing…read morecustomer service and a much lower quote for both home/ auto insurance than the previous company I had been using for the past 10 years. I definitely recommend their services!

I would a lower rating if I could…read more Worst service I've had had. i have flood, home, and auto polcies. Took them 15 days to respond to a email. I complained about how unprofessional it was to not respond in a timely manner 9 days ago. Still no response...