I stopped in shortly after they opened in a panic because I was hearing popping when I turned and I…read morewas literally afraid my whole tire was going to pop off. I was the only customer there at the time. The lady working the counter inside said they could run diagnostics, it would be $180 and would take at least a couple of hours which I couldn't do at that time so she sent me on my way without even looking at it! The shock was completely lose, and while this could have caused a severe accident, it could have been fixed in no time... They didn't even offer to look at iit without running diagnostics for $180... what a scam.

Came in at 7:30am to have my rear tires changed. Almost two hours later still not finished…read more Specifically asked if they were able to change these tires they replied "yes" and said it would be 30 Minutes. Waste of time and money. Would highly recommend anywhere else.

Jr quoted a price over the phone.. next day to pick it up and it was almost 300$ over what he said…read more Did not honor the price, finally knocked a 100$ off but going elsewhere in the future

I moved from another state and was really nervous trying to find a good mechanic that I could…read moretrust. I took my car in to have an oil change and tires rotated. The gentleman that took all my info was great. He asked about my move, asked me about my family, talked about his family, where he came from before moving to Alabaster. That is the type of relationship I want to have again to have someone take care of my car. I will be taking my cars to them every time. Thank you for making me feel welcome.

Deceptive business practice experience. Requested basic service of vehicle and personnel added…read moreservices and upgrades I didn't request. There's a reason they don't put prices of service on their web site.

DO NOT TAKE YOUR CAR HERE!!! I had an extremely frustrating experience with this NTB location. I…read moreoriginally came in just to have four new tires installed. I did not plan on replacing my shocks and struts, but the manager strongly pushed me into doing it while my car was there. I trusted their recommendation, which turned out to be a mistake. My vehicle ended up being kept at the shop for three days because they stripped a bolt during the repair and had to order a replacement part. After multiple attempts to pick my car up, I show up to the store and wait in the lobby for 10 minutes before I walk out to the back and ask if someone can help me. Meanwhile, there's 4 guys sitting around doing nothing. The manger finally comes out and informs me my power steering was messed up, something that had never been an issue before bringing it in. The manager stated he did not have the tools to fix the power steering. Because my car was not safe to drive, I had to have it towed to another mechanic to figure out what was going on. I am now being told that my power steering system needs to be replaced, only 3 shocks were installed and the CV axle has been punctured! Which is a major and extremely expensive repair that started immediately after the work performed at NTB. All of these screw ups just for some tires! To make matters worse, when I tried to escalate the issue, the manager refused to provide me with the contact information for corporate. Being left without a vehicle for days, paying for a tow, and now facing a major repair after work performed at this shop is completely unacceptable. I hope someone from NTB corporate sees this review and reaches out, because this situation needs to be addressed and they need to pay for the damages they have caused.

My daughter's 2011 Rav4 needed rear brakes. She came to visit from Atlanta so I told her I would…read moretake care of it. Based off reviews, I made an appointment here and brought it in. I was there at 8:00am sharp. The mechanic and parts were not here yet, so I had to wait a bit. The brake rotors arrived, but not the pads, so they had to be ordered and a little more wait. Still finished within a couple hours. The price was a little more than Zi thought he quoted, but not a big deal Would come here again.

I'm not sure that I will exactly recommend Scott. He was very accommodating years ago, but his word…read moreand dependability has diminished over the years. He installed a new starter on my vehicle and told me that it had a lifetime warranty. That was not true. He told me to call the vendor where he purchased it from and they would be able to honor the warranty once I give his business name. That was not accurate. He also told me that he could find nothing wrong with my Infiniti and made me pay for a full inspection. Turns out, I found out that I needed a fuel pump. I gave him grace for a while, but was disappointed when he did not honor that lifetime warranty and he was unbothered about it. @Terri, this further confirms your lack of integrity or care for your customers due to this account being under my maiden name.