It never feels good to complain about a small family business, especially one with nice people…read more Cahaba Tire checks those boxes of kindness and being a local business. While Cahaba tire may be a great spot for tires (cannot comment on that), it struggles for more complicated diagnostics. In this case, brought in the car with a set of lights blinking on the dashboard and reduced braking capacity. A simple google search or a question to AI would have immediately pinpointed even a novice to the fact that this was an issue with the brake booster, simply based on the codes. Yet, the crew here immediately jumped to diagnosis of a faulty battery with great confidence. After inquiring if it could be the brake booster (as I already searched the codes myself), they assured that it's not. Well, "mechanics know best", so I thought. Who am I to argue with them. Thus, paid for the battery, got it replaced and sure enough, all the lights came back on after half an hour of driving. Bringing the car back to them, they acknowledged the misdiagnosis, yet said they cannot fix the issue with the brake booster and it needs to be taken to a specialized shop. However, they did not offer to comp any part of the initial repair cost to replace a battery that wasn't the problem at hand, which would have been a reasonable thing to do from a customer service standpoint. In other words, owning up to their own mistakes and that they wasted a whole day for the customer. Sadly, that did not happen. While everyone was very kind and appeared genuine, the result as a customer is a wasted day without result at a mechanic shop due to overconfidence of the team here and a cost of a battery that potentially did not need to be incurred that day (which there is no way to know for certain now).

I went to have the tires I purchased earlier in the year rotated and get an oil change. Being…read morethere already, I asked if they could replace the O2 sensor under the car that I had previously purchased. I was charged $145.00 to unscrew and replace a simple part. It is a basic task requiring no longer than five minutes. I paid the extreme amount anyway and left. A mile from the shop, the hubcap flew off and passed the car. After retrieving it from the ditch, it was plain to see that someone had busted it. Additionally, the rear hubcap is also broken. After being sufficiently fleeced by the labor cost, an additional cost of thirty-five dollars was necessary to replace the hubcaps they destroyed. I will never patronize them again, and I cannot recommend their services.

I brought in my car with wobbling at higher speeds. A tire shop earlier recommended to get new…read morewheels, but I wanted a second opinion and see if they could fix it. The team invested and concluded that the tire was deformed, nothing wrong with the wheel. Since nothing had to be fixed, the team was kind and did the inspection free of charge. The wobbling did go away when I replaced the tires.

Awesome!! Highly recommend!…read more I was traveling cross country and had some wobbling in my steering wheel. Since I just had a balance and alignment, I expected a bent rim. I'm from out of town, had to keep going, and just went to Yelp for help. Yelp didn't disappoint! These guys are great! They got me in the same day and had the problem diagnosed and fixed in less than an hour. I couldn't be happier. The price was right, too, for a last-second appointment. I totally recommend this shop!

This group was the most professional members I have had the pleasure of dealing with. Their…read morecommitment to service of the customer. It had gotten close to closing time they stayed over to complete the service on my car. Yes I will continue to do business with them

I've been going here for 7 years for brakes, tires, oil changes etc... and the quality of work is…read moretop notch. Excellent customer service and it's easy to schedule appointments. I love the staff at this location. Very friendly, professional and efficient. They truly care about their customers. They are very honest and reliable and would not recommend anything unnecessary and always explain in detail what needs to be done. I've always had a great experience here and would highly recommend them. Overall, a 10/10!

He's been in business for a very long time and always has given me great service just when I think…read moreI'm going to have to replace my car he lets me know whatever it is can be fixed and is worth keeping my car and he's right! I always know when I go there. I can trust there wisdom on what they know about cars.

My family and I (6 of us) have been going here for 10 years for a reason. They are reliable, blunt,…read moreand handle things the old fashioned way. I know my car will be serviced well and for a reasonable price. Book in advance, they're busy for a reason. Quality, affordable service. They have no time for nonsense, which is why sensitive customers complain about the lack of sugar coating. But honestly, I'd rather someone cut it to me straight than lie to me.

Took my vehicle in for an oil change. They left the oil cap off and had my vehicle leaking oil…read more Only found out because I had to take it to another shop. This is the second time this has happened to me. But it will be the last time. Beware!!

We were on our way back to Nashville when our tire started losing air. We first went to Firestone…read moreand they said they could not even look at it until the next day. We drove over to Express Oil and Change and they were able to look at the tire right away and diagnose that we had a problem. They were able to patch our tire and get us back on our way home within 30 minutes. I can't say enough wonderful things about their customer service! I highly recommend them! Greg was the technician that removed the screw from the tire and I think the managers name was Rodney or Ronnie? At any rate thank you so much for getting us home safely! Appreciate your professionalism and excellent customer service!

The two employees that helped me, one whose name was Zach, were very professional and kind. This…read morewas honestly the best experience I've had at a tire place. They were efficient and precise. Zach provided amazing customer service and was just really considerate. I will be going back!

Zach was amazing, genuinely made my day so much better as he was incredibly well spoken,…read moreunderstanding and overall great. Would recommend this place!

I decided to go here because of how close in distance it was to where I was. I had called prior to…read morearriving and the person I spoke with over the phone; his name was George/Jeorge was very kind, offered me a discount, and let me know I could get in pretty quickly for what I was experiencing. They got me in pretty quick, although it was a line of people, all I had to do was get my tire fixed and they did just that within 30 minutes! Instead of overcharging and not telling me the different options I had, George made sure to tell me I could either get a new tire or they could just patch it up, which would not only be quicker, but would also be cheaper. I didn't even know it was an option as most dealers would try to take the more expensive way out. Of course I took the recommendation on the cheaper route and my tire is just as brand new, I will certainly be coming back, the service was great!

We left so satisfied! The guys change tire so quickly and professionally. And the price is so good!…read moreDefinitely recommend! Guys know that they are doing!

Alright needed new tires. Searched several places online. Found tires here that had a sale which…read moreincluded free installation. Issue was that the deal ended before I got back to Alabama. I worked with the ladies in the office several days. They ordered the tires for me and let me prepay for them so I could get the promotion. Great appointment set for 12.4.21 @ 10am. I arrive at 9:39am. I go in give my info and keys and proceed to walk the parking lot to get my workout out the way. An older guy came in after me. They got him right in without an appointment. Okay. Maybe the guys that do what I needed are working on the others cars in the bay. Lady arrives 20 minutes later and goes inside. It's now 10:30. They go and pull her in and I'm thinking wtf. I go ask when will I be started and He asks which car like he didn't just check me in. He goes and tell the guy to go ahead and pull me in and they take the other car out and pull me in. Im trying to be understanding and not let all these previous reviews scare me but wtf are y'all doing? Now I'm watching the guy search my car like the cops looking for my wheel lock instead of just asking me where it is. Im slightly worried at this point. The job was completed and I prepaid for my service so I was given my receipt and all set togo. Sabrina was nice and friendly and I appreciated her and her rapport. The tires seems fine for now so I just need to go get them washed up to get all the markers off them.

Horrible management horrible staff and they will mess your vehicle all the way up or leave you…read morewith a couple wheel offs on the interstate, store needs to be sued.