Rented a car from them at BWI airport. On my drive to Salisbury MD the car had a terrible…read morevibration. That was on Saturday and their Salisbury office is only open on weekdays. I went to Salisbury location at 8:30 AM and was told that they didn't have anything to switch out. Called Hertz and they sent me to Firestone to have it fixed. I spent most of the day trying to get their broken car fixed. Long story short they never authorized the new tires. So now they are going to have to come and tow it away. Meanwhile I missed a funeral viewing for the last of my father's siblings I wouldn't have flown to Maryland if I didn't have things that needed to be taken care of. I will never use that worthless company again. Horrible customer service. Beware stay away from them.

For being at a small, regional airport, the Hertz location at SBY is just fine. As soon as you…read moreenter the terminal from your flight, you can't miss the Hertz counter. They are appropriately staffed with 1-2 people. While they are the happiest lot, they are courteous and professional, and get you in and out quickly. There's no need for a shuttle bus as the cars are in a lot just to the right as you exit the terminal. Being a small operation, there's no pre-assigned group of cars for Gold members, but you're in and out so quickly it doesn't really matter.

I previously rented from them and they were awesome. Due to my first experience I was going to rent…read moreagain. I called to have them pick me up and the agent informed me that they would not being doing so. I told her to cancel my reservation and she said fine and hung up. Apparently customer service is not necessary. Reached out to their corporate and they told me that if I wanted to cancel my "Membership" I had to reach out elsewhere. Don't waste your time with this company. Spend your money elsewhere, I know I will.

Customer service is good, I've been offered upgrades on a few occasions which is always nice. The…read morecars are newer (last trip the car I rented had ~3K miles) and in good running condition. On the occasions where I've brought the car back within a few hours of them closing, I was not charged any extra - which was great! I'll keep renting from here, I've only had good experiences so far.

The best car rental experience ever. The epitome of kindness and customer care. I was on my own and…read morehad to return the car on July 5th in Ocean City Maryland. I was driven over the bridge to the beach so that I could ride the OC bus back to my home between 84th and 85th Sts. Though the distance was only 3.5 mile, given the traffic on the holiday week-end, it took 1 hour and 25 minutes. If that's not extreme consideration I don't know what is. THANK YOU OC Enterprise!

I had a rental reservation August 16th-19th. The first car I was put in had an error with the…read moreseatbelt sensor. My mother called about 15ish minutes before close to express concern. Chris (I believe that was his name) was nothing but kind and concerning. I pulled up to Enterprise at about 5:28 and was driving away in the new rental at about 5:32. The new rental was fantastic, and we were able to safely enjoy our trip. Just want to again express my appreciation for Chris's kindness, and professionalism.

I rent from Enterprise often. This office is representative of the awesome customer service and…read moreproduct that I have received from the Company across the country. I am an Enterprise Customer for a reason. This office is one reason why.

From the owner: Need a rental car in Cambridge, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Cambridge location today.

Very accessible at Ocean City airport, easy check in and not doesn't require big deposits. Been in…read morebusiness for a long time and he's just a good old boy that knows how to handle his business for his clients. Really appreciate him locally when I am in a bind for a car.

This was hands down one of the WORST customer service experiences I've ever had. I came into…read moreExpress Rent-A-Car about four days ago, just a dad of three kids trying to rent a car and get on with my day. Instead, I was met with the grumpiest old man behind the counter who couldn't have been more rude if he tried. He was flat-out disrespectful, talking down to me, and asking an endless amount of pointless questions that had nothing to do with simply renting a car. It felt like he went out of his way to make the process miserable. If this is how they treat paying customers, I don't know how this place is still in business. Save yourself the headache and avoid this place at all costs.

I rented a vehicle through Priceline paid in full for auto rental car upfront in full with debit…read morecard. However when I arrived at the location they did not have a regular size SUV was putting me in a Ford Explorer 7 seater vehicle. That's fine I didn't have extra time to argue over midsize I ordered. But, then I was refused my rental as I do not own a major credit card in my name and they refuse to take debit card or cash even if I agreed to double the deposit. I had to cancel thru Priceline who wanted to say my reservation was non refundable! After a few hours of phone calls while sitting in the airport I was refused a refund at first by Priceline. Once I negotiated a refund. I approached Enterprise. Much easier to work with and very upset she had nothing till tomorrow. Enjoyed the driving of the Nissan Versa immensely! However they really need a better seat design or maybe make it powered seat so you can just move 1/2 to 3/4 inch adjustments. Sincerely, Beth Ford

I have been at this counter for 30 minutes. No joke. The agent is very kind but clear does not know…read morewhat she's doing. The line behind me is growing. What a mess.

Don't use Mills Rental Cars they are crooks, they charged my credit card for gas after I filled the…read morecar up that I rented. Then said it was my problem. Also I found out they have done it to others as well.