I highly recommend taking your shoe repair needs to Gus's Shoe Repair. I brought in some tango…read moreshoes that needed new heels and some boots that I wanted to see if I could save. I love the gentleman who works the counter. His customer service is 5 stars. He is also funny and easy to talk to. I appreciated that he was transparent about not being able to fix my boots long term. We were able to switch out the heel part of my dance shoes though. This cost me $17 to replace and took a little under two weeks to pick up. I paid up front. This is located close to downtown. I live nearby so walked, but there is some street parking around. If you want an affordable spot with honest and kind people, I recommend coming here.

Very small shop but I found this in Yelp so I gave them a pair of my shoes for heel replacement…read more They did an excellent job, the one man staff and the cobbler were so courteous, and the fee was appropriate. I then gave them another pair of shoes for heel replacement because I was happy with my first pair. If you need shoes, boots, or buffing out of your shoes then I highly recommend this shop. Btw, you do need to pay them for services beforehand. I wear my shoes until the heels wear out and then have them replaced because comfort trumps fashion.

Norvelle went way above and beyond for my friend who LOST HER FOOT 10 years ago and had it…read morereattached. Norvelle used his years of experience to "fix" a show for her so it would be comfortable for her. This is a big struggle for my friend.... Norvelle brought her joy!

I was in quick need of two purse repairs for my wife's birthday so I called Norvelles shoe and…read morepurse repair.. I told him what I needed and a time frame and he told me he'd have it ready for my wife's birthday which was the following week.. so I traveled the hour ride to Richmond and had a pleasant conversation with Norvelle and he'd have it ready by the following Friday.. And sure enough I drive back down on Thursday..I was a little early but he waved me in.. The purse's looked great and my wife was happy and at a great price.. I'll be bringing my service's to Norvelles..!!

As people have stated , she is not very nice. Brung in 2 garments and some shorts and she said…read more"no." Very awkward. The 2 garments I understand as not everyone works with the material but not being able to take some shorts at the waist...? Ok... need to find another local tailor.

The woman who works there was combatively rude. She was this way with the customers I saw her…read moredealing with and very much so with me. I took my mother's shoes there to have them retreaded. The woman was impossible to ask anything of, and not because of any lanhuage barriers. I didn't have anywhere to else to get the shoes repaired, so I just dealt with it. I paid in advance for the shoe work. When I went to pick up the shoes on the day she's specified and insisted upon, she claimed she couldn't find them at first and blamed me. These shoes were originally purchased for about $300 and are good shoes. Mom put them on for the first time this morning since the work was done and the retreading broke away. Neither of us really wants to even go back to take issue with the woman because she's so hostile. So we're going to accept the loss and never go there again.

I came here at the recommendation of a friend. It's coming up on boot Season again and my absolute…read morefavorite pair desperately needed to be resoled. He took a look at my boots and recommended capping the heels as well. Overall, the price was what you would expect from both of those services. I was given the turnaround time (2 weeks) and expected ready day. I would've preferred to get a call, but I saw the hallway full of work, so I guess it stands to reason no news is good news. My boots were scheduled to be ready on a Friday, and I went to pick them up the following Monday. The woman who greeted me didn't recognize my name, but found my boots with the ticket. I have an active job, like 11k steps the other day on these boots' test run. They held up beautifully and I'm so happy I got them restored. Great job!

They helped me fix a diaper bag zipper that was overall unfixable. They thought of something new…read moreand it worked! They also resoled my husbands nice boots and they are even better than purchased now.

These people are so talented there is no comparison. I have used 3 or 4 other places before finding…read moreShoecanics. No one makes a lift look more normal than they do and for less money!

God bless Joe and Dee who own Shoecanics. Joe fills a very special need in shoe modifications for…read morepeople with varied disabilities and problems. He gives people the ability to be mobile, to walk, and help lessen the pain many of us suffer. He is a dying breed in a MUCH needed trade. Joe and Dee found a way to keep everyone safe and worked through the pandemic. He has worked countless hours on his feet amist fumes that I'm sure aren't great for his health with Dee beside him running the business. They are not young, and have their own issues to deal with, as well as caring for elders in their families. They made a hard decision to close their business because of their own needs, but they didn't stay closed long. They heard the cries of their customers who send shoes from out of state also, and who couldn't get their shoes modified, or like in my case, not modified correctly, and if Michel DeAngelo in Illinois fixed them right, he was going to charge me again! I was left with useless shoes and out a lot of money. Joe and Dee decided to reopen when in this day and time of "It's all about ME, is rampant!" and customers don't seem to count. No, these are beautiful, special people care. They care about their customers so much they could not justify not reopening for their customers. Gratitude and reverent appreciation doesn't even begin to put feelings into words. I only hope that one day soon a young soul will come along and learn the trade well, and take the helm so Joe and Dee can retire and take care of themselves knowing they have left the customers they care so much about in wonderful hands and hopefully their legacy will be passed on. It will take some very special people to carry the torch. While they'll make a living, the richest reward will be in service to others in need. They will have some pretty big shoes to fill.

Absolutely the best! I was a new client and needed a dress altered quickly for my daughter's…read morebirthday. It needed alot of work, but Ann did it all in record time. Highly recommend!! I'd give more than five starts if I could!!!

I went in to pick up my dress for a gala this evening that I needed taken in. Anne couldn't find my…read moredress. Then she tried to assault me by saying someone in my family picked up the dress. I was like who since I had the ticket and there is no one to have done that. I have called several times and she has not found my dress. Now I have to go purchase another dress and she has no words for what she has done. I can't believe this , but I know God will handle this for me.

dropped off my boots for a cleaning and waterproofing. no one else in the store. two guys went to…read morethe back and came out 5 minutes later with my boots. Didn't remove some dirt so the waterproof won't work in those areas and left asphalt all over the heel of one shoe. I complained but just got a look back. They weren't pressed for time. Not what you expect from Redwing.

I came here for a new pair of boots for work on a recommendation, and I'm glad I did. Crystal was a…read morehuge help and was very patient as it was my first time going through such an in depth process to really find a good pair of boots for what I needed. Definitely worth the high price tag for the obvious care and effort put towards the customer, would highly recommend if you work somewhere that good shoes are a must like me.

Totally appreciate the care and advice given. Excellent staff. Honest and helpful. I especially…read moreliked the friendly gentleman who helped me. Thank you!

Dropped a pair of shoes for sole and heel replacement. Paid in full up front, shoes promised March…read more24. Went to get the shoes on the 24th - not ready. Told to come back in two days, the 26th. Went back late afternoon of the 26th. Still not ready, told to come back April 3rd. Came back mid-afternoon of April 3rd, still not ready. Told to come back April 7. He assured me they would be ready as he was going to work over the weekend. Returned late April 7th and still not ready. Admitted he had not touched the shoes since the last visit because his family was "upset" with me expressing my frustrations about the shoes not ready the first three times he said they would be ready. Got my shoes and partial refund and left. After six weeks, the soles are on but not finished (excess leather not trimmed off), not stained. No new heels, just flat soles. I will not go back nor will I recommend this shop to anyone.

I needed a hem and zipper fixed. The zipper was way overpriced but it was something that I needed…read more The hems were a good price and they did a good job. I would definitely come back.

I trusted this shop with two overalls for simple strap adjustments. They returned one and lost the…read moreother. The owner even admitted his computer showed both items were dropped off, yet he still blamed us and refused to help. Even texted after trying to say we only dropped off 1 item & what I paid was for the "sides to be taken in" ‍ No apology, no refund, no accountability. I'm out the overalls and the alteration cost. Avoid this place -- they do not stand behind their work or their mistakes.

Served to find out they had been closed for while. The sign only said closed but a neighboring…read morebusiness told me they had permanently closed.

I had take my shoes here to repair, this is a small loca business, great customer service, and my…read moreshoes literally look like new, they work in leather to. No that many places around to do this type if work. I'm glad they still in business.