Extra Care did an outstanding job repairing two doors (both originally badly forced open), a pantry door, and an outdoor faucet. Additionally, he designed and built a robust steel bannister for a garage ramp. read more

Rob saved the day. Not only did Rob take care of our original project of finding and repairing rot in a shower, cutting out the rotten studs and replacing and waterproofing everything better than the original, but his tile work was beautiful. On top of that we had flooding during the storms of last winter and he took on the task of cutting away damaged drywall and fixing baseboards, tearing out built-ins and fixing a barrel vaulted ceiling. He is so professional and with such a positive attitude, not to mention his craftsmanship is impeccable. I cannot recommend him highly enough. Trust Rob to do it right the first time and leave you smiling. read more

Quality, dependability, craftsmanship, and integrity. These words characterize my experience collaborating with Robert on projects for my Victorian home. In one case, while planning a bathroom remodel, I asked Robert to check a minor case of dry rot I had noticed. When Robert discovered more dry rot affecting the structural integrity of the rear of my house, his solution was practical and visually satisfying, and most importantly, gave me peace of mind that my home was safe and sound. In another case, the wooden gate to my house was sticking and had to be replaced. When none of the off-the-shelf options appealed to me, Robert designed and built an elegant custom gate with a style that beautifully matched my home's stately Victorian motif. Recently, a leak in my roof resulted in water damage to an entire wall of my living room. It proved very difficult to find roofers who were willing to take a look at the leak and give a quote. Only one outfit responded to my request for quotes on Thumbtack and HomeAdvisor. When I began to sense that this roofer was about to take advantage my situation, I called Robert. He referred me to a roofer who went out of his way to fit me into his schedule and ultimately did the job at less than a quarter of the price quoted to me by the other guy. Owning a Victorian home carries with it a constant sense of worry that unexpected repairs will pop up from time to time. Knowing that I can call on Robert puts my anxiety to rest. Caring for an old house often requires creativity and ingenuity, skills that Robert has in abundance. His advice always reflects my priorities and budget, and I never felt pressured into spending more than planned. A contractor like Robert, who you can trust to conduct honest business and depend on to deliver the quality of authentic craftsmanship, is a rare find in today's marketplace. I'm so fortunate to have found him. read more

Robert is a real professional with amazing, Swiss-grade skills and precision. He sweats the details even more than I do...and I'm a picky, hard-to-please customer. Robert has done several projects for us around our house - everything from hanging heavy, expensive framed artwork extremely precisely to align with each other to renovating our guest bathroom. One time he came to reinforce our deck balcony and ended up spotting and consulting on stress cracks on a load-bearing wall caused by settling of our foundation...no task or subject matter is too big or too small for him! I strongly recommend Robert to any person who cares about quality and wants it done right the first time. It's good to know craftsmanship and quality still survives in this age of corner-cutting! read more

I used Robert to do some dry rot remediation and waterproofing in our home's basement. Aside from the fact that I feel a lot more at ease during rainfall, Robert was an incredible professional to work with. Very clear and transparent, detailed in our discussions of what needed to be done, and kept channels of communication open. His bid came in a little higher than other contractors, BUT literally 100% of all those other contractors I contacted flaked, proved unresponsive, gave us slipshod diagnoses, but by contrast Robert clearly outlined how he came to his bid while being an absolute professional along the way (part of his bid also included a very prudent "worst-case scenario" being built in, which meant that we came in under budget when no worst-case scenario arose, but meant we had properly budgeted in case things went bad). In addition, quality of work appears to be excellent, and he frequently went above-and-beyond in finding ways to save us money or suggesting needed remedies. At no point did I ever feel like he or his subs were trying to upsell us on anything and that he absolutely had our best interests (and our budget) always in mind. Would highly recommend Extra Care Contractor to anyone, and I will happily use Rob again for future work. read more

We hired Robert for a large job to replace all of the windows in our flat as well as to insulate the walls using blown insulation. After speaking with many different contractors, we appreciated the scope of Robert's experience, which was a cut above the others. He never rushed through meetings; instead he carefully explained the pros and cons of every decision and he never pressured us one way or the other. We found him to be forthright and knowledgeable. He was honest about possible problems that we might encounter when opening walls, etc., which we always appreciate. We also felt confident at each step that he knew how to manage San Francisco's complex permitting process. Our project had a few moving parts and the timeline wasn't always perfect, but we expect that to happen with any home project regardless of the contractor we choose (especially in a place like SF where construction workers are in high demand and not always available) . When we needed to move back into our place before the start of the school year, Robert put extra effort into making that happen. He's a pleasure to work with and really cares about his customers and their homes. His oversight ensured that we had a terrific finished product and we're already planning to have him work on our next home project. read more

I've used Robert twice (two different homes) for work on a bathroom remodel and a kitchen. His team is superb. The pricing is competitive (believe me I've talked with dozens of contractors) and any changes I wanted were done with clear pricing adjustments. I've recommend him to several people and we are all very happy with his work. He even worked on a friends kitchen that another company did badly. His contracts are clear and pretty standard when it comes to hiring someone to remodel. I highly reccommend The European Renaissance Craftsman. read more

Words cannot describe how unpleasant it was to deal with this contractor. He started work prematurely without completing the permitting process, nor even waiting for us to return from vacation. Then things went downhill from there. A project that he started in August 2016 was still not complete in May 2017 when we chose to terminate our relationship. We terminated him because the work was not completed in a timely manner, rather work was left in incomplete state in all aspects. From plumbing through electrical, everything he touched needs to be redone. His billing was opaque and bordering on criminal fraud. The people he hired worked odd hours (01:00 in the morning) were rude to my neighbors (and fellow HOA members) and otherwise made our lives miserable. If you are intending on hiring this contractor, my advice is to have the contract drawn up by a lawyer of your choice (his contracts benefit him solely), that hard dates be set in the contract and that you demand to see the actual invoices. Otherwise you may fall victim to the reality that the civil codes and statutes will not protect you from spite and incompetence of this contractor. FWIW - we relied on Yelp and other sites (Thumbtack) to select this person and feel we are obligated to inform others of the dangers of relying on these reviews. read more

Robert Dorner a contractor with Swiss precision (unsurprising, as he is from Switzerland). He's done numerous amazing jobs for us over the last year, including building a beautiful room in our attic; creating gorgeous built-in cabinets and counters for our kitchen; and too-numerous-to-count small jobs like installing outlets, locks, sinks, gates, etc. He is the rare contractor willing to do small jobs in addition to larger projects. Robert is fully licensed, has incredible attention to detail, is capable of doing all aspects of jobs, and bringing in qualified and courteous subcontractors when needed. I have recommended him to several friends and wholeheartedly recommend him to you. read more

Sometimes I call on Robert to help me on different projects. He is a good communicator. He always takes the time to make sure that I understand everything and that all my questions are answered. And he always delivers as promised. I really appreciate that. read more

Was thinking hard between 1 and 2 stars, gave extra for the final work decent quality. We have experienced hiring a lot of major contractors in the last 3 years - change roof, change windows, repaint the house, remove tree, outdoor electric work and many other. We hired Robert hoping his high fees will correspond with professionalism, we regret our choice. CONS (will highlight a few key) 1. Poor management - pretty quickly we gave up to have any type of project timeline/estimate or idea when our 3 month (forecasted) project will end (lasted almost a year). Every week we could not get a clear plan what will be happening when. Robert could not respond. It was a lot of hurry up and wait, nothing would happen for months and then late night Saturday work. Yes, unepextected things happen, projects get delayed, but given that for a year we could never get a plan, one can't blame unexpected unknowns. 2. Lack of ownership - it's always someone's else fault. Even if he orders tiles and doesn't check the amount to find out he didn't order enough wasting another few weeks while waiting for extra. 3. A LOT of drama with subcontractors: there was shouting and yelling on a number of occasions with at least 2 subcontractors, we had to ask to keep things under control. A number of Robert subcontractrors volunteered opinion that they only do projects for him while waiting for something bigger and better. As soon as other projects come, they disappear. It affected the timeline. 4. Finance management - Robert didn't remember what he invoiced and what he didn't so keep the track of the invoices and double check the work. It's not a tight ship. 5. Dirty site - till the end almost no attempts were made to tidy or clean the site. Subcontractors, again, volunteered the opinion that the site could have been tidied especially when the work was not happening for weeks, even months. PROS 1. Robert knows the city and bureaucracy 2. The final product quality was fine read more

Robert mounted our TVs to the wall in our office. He did a fantastic job! Very pleasant to work with and the TVs look amazing on the walls! Will definitely call Robert again for any future needs. read more

I am an architect in the East Bay and I have worked with Robert on a number of projects. He has done work for me personally and for my family. Robert is a very skilled craftsman and does exceptional work. He is great at finding solutions to lots of different problems and he does so with good design in mind. He is clear, thorough, on time and reliable. I have worked with him in a number of different scenarios and have seen his ability to tackle many different projects with many different budgets. Robert also works at a large scale and a small scale which is helpful to run a successful remodel. He is present at the job site and does not hand off work once having accepted a job. He can even troubleshoot your computer problems!! read more

I contracted Robert to renovate a small bathroom and paint my apartment. As he himself states, Robert is a perfectionist. But don't let that give you the idea that he isn't flexible - while he offered me guidance on much about the fixtures and design of the bathroom, he also listened to my ideas and choices. I appreciated his ability to help me make choices as well as his ability to work with the ones I had made. Renovation is never a painless process, but having someone with his attention to detail and desire to do the job right made the whole process worthwhile. He'll be back the next time I have work to be done. read more

Robert's teams do satisfactory work, but the price is exorbitant. Make certain you clarify the cost of every line item when you choose to work with this contractor. Robert will insist things are clear - but his contracts leave a lot to be desired in terms of clarity. read more

Robert helped us design and complete a full remodel of the bathroom on the mezzanine level of our loft. He added a small walk-in closet to that mezzanine. The end result is absolutely stunning in the quality and precision of the work and in the esthetic outcome. This was not an easy task as the floor had to be leveled to drain the water to the wall, all the pipes were changed as the toilet was relocated and we added 2 sinks instead of one, in a different location. Ideally, design the space first and then execute. We changed our minds a few times along the way and that lead to some delay in the execution. Robert was very patient. To do things right, you require several permits and inspections from the city. Robert spent a lot of time ensuring all of these components were completed according to regulations. I am now looking for a new home and believe me, few bathrooms I look at in these completely renovated homes present with the quality of work Robert produced. I know I will ask him to help me again in the future. Thank you Robert for your integrity and talent! read more

Extra Care Contractor recently repaired the heating system in the unit I rent. He was meticulous and competent, and the work he performed was successful in fixing the problem. read more