1. Extra Space Storage

    1. Extra Space Storage

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    Boerne, TX

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    Extra Space Storage

    3.0 (2 reviews)
    Closed 6:00 am - 10:00 pm
    Updated 2 months ago

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    21 days ago

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    Emily S.

    Thanks, Shannon! We're glad Abby Keith made such a great impression.

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    6 months ago

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    Emily S.

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    The Moving Company

    The Moving Company

    (65 reviews)

    Update 8/24/2026: I just received a call from Andrew. I was…read morevery surprised since he told me not to call him or is company in the future. I listened! I did not call him nor the company. He claims his marketing team told him about the review. He then said he would remove the charge if I removed the review. I reminded him he told me not to call him or the company any longer, but he calls me. He then became argumentative. I told him I already disputed the charge based on our conversation as depicted on the initial review. Then he threatened me now stating I was committing fraud. So first extortion and now fraud. He pretty much kept talking over me. He then started to try and use contractual language on me. Said he has the right to charge me $150 for disputing the charge. I told him he keeps talking over me and threatening me and I told him I consider this harassment now. He then hung up on me. The call was very uncomfortable and was more about his grievance and not mine. I have called my credit card company and made them aware. I made a mistake by signing the contract before they started. While I was signing, everything I signed when described to be by the mover employee seemed to be liability / damage items. I signed. Again, no time in and no time out I signed. They did not furnish that to me. Honestly, if he would have called me with a better tone, and maybe just said as a courteously, they will credit the money back, I would have reversed dispute and modified the review as a misunderstanding and they tried to make it right. But no, now he throws fraud at me like this is all my fault. Initial review: Buyer beware. Get a signed time in and signed timeout to protect yourself and what they charge. Cannot recommend this company. Read below for detail: I rated 2 stars to be fair because the setting things up was done well. They were recommended by the apartment complex I moved to. Details: - Called and set up a move. - They offered $149 for 1hr and $129 (Francis - kindly gave a coupon) total of $278. - They charged $300 which is what I was quoted via phone call when setting things up. - The appointment was set for 12pm. - Nice on every call before the move. - I dealt with Francis first and Andrew also. - Guys who moved were fast and good. - Actual move was done in no more than 1hr. - End of move I was given a receipt showing 1.98 hours. Not signed by me although it had a signature line not signed. - I called and spoke to Andrew about it and the hours are not accurate. He said he would look into it. - It showed as a pending charge of $177.29 on top of the $300 as described above. - Andrew never called me back and today it showed both transactions went through. - I called and spoke to Andrew again. - Started nice and when I told him that the guys were not there for over 1hr for the job they were hired to do as the unsigned receipt shows, I asked to refund that amount. - We both debated and he became stern and candid first. Then I reciprocated as I felt he was not going to cooperate with the extra $177.29 refund. - I told him that I dispute the hours and the charge. - We went back and forth. - I stated that he either needs to refund the disputed amount of $177.29 or I will have no other choice then to dispute it with my credit card company. - He said he would look at it again and see if he can make lower, but he will not refund the full amount. - I said unless it is the full extra $177.29, anything less than that is not acceptable as that would be them charging for more hours than the actual move from my rental truck to my apartment. - He then, in a very sarcastic way, told me I was bordering on extortion. - Then he told me I was on speaker phone and if I dispute it, he has GPS records. - The movers started to remove items and do the job they were paid for and were not doing that job for more than 1 hr. I know bcs I timed it from when they started to when the last item was moved in the apartment. - They did have to wait around for their office to sign them out and then I noticed the added time. - This was very frustrating and I felt I was being treated unfairly. When I emphasized this was not correct and if he does not refund the extra amount I will dispute the charge. - He then became threatening by saying be careful on what I say next. - I reiterated the above and the call ended with Andrew telling me to not call them again and I said I will dispute with my credit card company which I have never done before...this is the first time. - I agree to the $300, but I disputed the $177.29 as it was not a fair charge. - They had me sign docs before they started the work. They did not give me a signed time of start and end that I agreed on for confirmation. To summarize, they are nice before the move, but after, they add more hours than actually worked. GPS reports are irrelevant bcs they were there for labor only. They had me sign docs before they started the work. Lesson learned.

    got a quote on prices. When I got the bill, trip charge and hourly rate were $100 over quote…read more Called the company talked to an employee who advised he was on the road and would call me back. Never got a call back

    SA Moving Guys - Dirty couch after they moved it

    SA Moving Guys

    (92 reviews)

    I appreciate the talktive but when i pay you 99$ an hour and live not even 10 mins down the road…read more Plus only having a couple things to put into the truck. Its the lack of the speed of putting things up and making lots of small talk, adding up time. Im not made of money and paying 400$ because your movers wanna spend 30+ mins talking in between furniture and somehow get lost and take longer to get to the destination. Its unacceptable. Your movers need to be more efficient in speed, also how they carry stuff cause i now have to pay damages to my apartment that had nothing in it, let alone in the way for them. Its two of them, team work, no other excuse. Lastly, i understand getting lost on the road and driving cautiously to the place is a 5/5 but taking 20 min to get there when its 10 mins away is odd.

    Hired SA moving guys multiple times however, after this last move, I'll never go back…read more Our 65" ($1000+) TV was dropped by Juan and it no longer works. My wife and I have been having LOTS of trouble getting it replaced. We are on the 6th week right now and still don't have a replacement tv. Eddie Arroyo (the owner) last provided us an update on June 18th saying he would get us the documents we needed within 2 days. It's been over two weeks and I can't seem to get any updates from anyone. I have kept track of all the email threads for evidence as well as when we called and left voicemails. First couple weeks they said they were "extremely overwhelmed with new moves, the claim would be processes the ASAP" .. now I'm getting "Eddie has been out of town all week". I would highly recommend going elsewhere, it's worth paying a more expensive company to handle your move as I'm sure they would do a better job handling your insurance claim. I'll update this review if this claim ever gets closed but as of now stay away. They are extremely unprofessional. Edit: owner has stopped responding. Will be hiring a lawer

    Extra Space Storage - selfstorage - Updated September 2026

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